{
  "ucid": "34972178962797881",
  "call_date": "2026-09-17",
  "start_time": "2026-09-17 12:22:58",
  "end_time": "2026-09-17 12:25:22",
  "duration_sec": 144,
  "campaign": "IS_MFG_CR_GI_GP_Coated_Sep26",
  "disposition": "Wrap up time exceeded :0",
  "agent": "Rohit Mishra",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAf83f5bacf7554c217fb530e5eb7ae410.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1612,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/34972178962797881__DIAf83f5bacf7554c217fb530e5eb7ae410.mp3",
  "audio_bytes": 364824,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 121.608,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[0s] UNKNOWN: [unintelligible]\n[1s] CUSTOMER: Hello.   (हॅलो.)\n[2s] AGENT: Hello.   (हॅलो.)\n[3s] CUSTOMER: Umesh ji?   (उमेश जी?)\n[4s] AGENT: Yes Umesh ji, hello.   (हां उमेश जी, नमस्ते।)\n[5s] CUSTOMER: Hello.   (नमस्ते।)\n[6s] AGENT: This is Rohit Mishra speaking from JSW One.   (रोहित मिश्रा बात कर रहा था JSW One से।)\n[8s] CUSTOMER: Tell me, sir.   (बोलिए सर।)\n[8s] AGENT: How are you, sir? We have spoken before. Varun had shared it, right?   (कैसे हैं सर? आपकी पहले भी बात हुई है। वरुण ने शेयर किया था ना?)\n[11s] CUSTOMER: Yes, we have spoken before.   (हां, पहली बात हुई।)\n[12s] AGENT: Yes, we have spoken before. Sir, you haven't given any requirement since then.   (हां, पहले भी बात हुई है। सर, कुछ requirement नहीं दी आपने उसके बाद से तो।)\n[15s] CUSTOMER: I do have a requirement, sir, but if you give it to me for one rupee less than the market rate, then I will take it from you.   (Requirement तो है सर, अब मेरेको market rate से एक रुपये कम देंगे तो लेंगे हम आपसे।)\n[18s] AGENT: Where will I give it for one rupee less, you tell me. Some trader, a local trader, he will stock it now in a rising market, so he can sell it at whatever rate he wants. He is concerned with the margin. If you request him, he might even give it to you for a hundred rupees more. Like if the market is running very high. Right?   (एक रुपया कम कहां से मैं दे दूंगा, बताओ आप ही। आप किसी कोई trader होगा, local trader, वो stock करके रखेगा अभी rising market में तो उसका वो तो जो मन वो rate पर बेच सकता है। उसको margin से मतलब है। आप उसको request करोगे तो वो सौ रुपये ऊपर भी दे देगा आपको। जैसे market चल रहा होगा बहुत ऊपर। है ना?)\n[28s] AGENT: Do you have anything right now, Umesh ji?   (अभी कुछ है क्या उमेश जी?)\n[29s] CUSTOMER: Yes, I needed one coil right now, sir. There was one of 114 1mm.   (हां, अभी एक coil तो चाहिए था सर हमको। 114 1mm का एक था।)\n[32s] AGENT: Of what?   (किसका?)\n[33s] CUSTOMER: 114 114 1mm, right, I need one slitted coil.   (114 114 1mm है ना, एक slitted coil चाहिए हमको।)\n[36s] AGENT: Yes, CR2, right?   (हां, CR2 ना?)\n[37s] CUSTOMER: What sir?   (क्या सर?)\n[37s] AGENT: In CR2, right?   (CR2 में ना?)\n[39s] CUSTOMER: Yes, CR, CRCA.   (हां, CR, CRCA.)\n[40s] AGENT: In CRCA?   (CRCA में?)\n[41s] CUSTOMER: In CRCA.   (CRCA में।)\n[42s] AGENT: Yes yes, in CRCA. 1mm into 114 slitted coil. How many tons do you need?   (हां हां, CRCA में। 1mm into 114 का slitted coil. कितना ton चाहिए?)\n[45s] CUSTOMER: I need about five tons of that.   (वो एक पांच ton चाहिए।)\n[47s] AGENT: You need five tons right now.   (पांच ton चाहिए अभी।)\n[48s] CUSTOMER: And 121, right, 1mm, that one, three-four tons would work, sir.   (और 121 ना, 1mm, वो एक तीन-चार ton चलता सर।)\n[51s] AGENT: And you need a 120 slit?   (और ये 120 का slit चाहिए आपको?)\n[52s] CUSTOMER: Yes, 121mm, 1mm.   (हां 121mm, 1mm.)\n[54s] AGENT: Okay. Alright, alright, I understand. So one will be a 114 slit and one will be 121.   (अच्छा। ठीक है, ठीक है, समझ गया। मतलब एक आपका 114 का slit होगा और एक होगा 121 का।)\n[58s] CUSTOMER: Yes.   (हां।)\n[58s] AGENT: For both, for one, 114, five tons and 100, for 121, three or four tons, right? So a total of around nine-ten tons.   (दोनों का, एक का 114 का पांच ton और 100, 121 का तीन या चार ton, है ना? तो टोटल नौ-दस ton के around.)\n[62s] CUSTOMER: Yes, around ten tons.   (हां, दस ton के around.)\n[63s] AGENT: Alright. I will quote you for this once. Okay?   (ठीक है। मैं आपको एक बार quote करता हूं इसका। ठीक है?)\n[65s] CUSTOMER: Quote, send the quote, sir.   (Quote, quote भेज दीजिए सर।)\n[66s] AGENT: Sure, sure. Okay.",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 36,
  "connected": 1,
  "audio_notes": "clear: Slight background noise is present but does not significantly impact transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "36 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 5.0,
  "pitch_score_band": "amber",
  "pitch_missed_steps": "[\"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\"]",
  "pitch_coaching_note": "When a customer gives a specific requirement, use that as an opportunity to run discovery by asking what they manufacture with it and what their total monthly consumption is, which helps you understand their business better.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent followed up with a known contact who immediately raised a price objection. The customer then shared a specific requirement for ~9 tons of CRCA slitted coils. The agent captured the technical details of the requirement but skipped discovery and USP pitching, ending the call by promising to send a quote.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"This is Rohit Mishra speaking from JSW One.\", \"comment\": \"Agent successfully opened the call, identified himself and the company, and used the customer's name.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not provide a supply or price hook, instead asking why the customer had not provided a requirement since their last call.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No discovery questions were asked; the agent moved directly from the price objection to asking for a current requirement.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No USPs were pitched; the conversation was focused on the price objection and then capturing the requirement.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"1mm into 114 का slitted coil. कितना ton चाहिए?\", \"comment\": \"Agent successfully asked for and captured the details of a current requirement, including grade, thickness, width, and quantity for two items.\"}, {\"step_id\": \"SL6\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"I will quote you for this once. Okay?\", \"comment\": \"Agent established a clear next step of sending a quote, which the customer agreed to.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a customer gives a specific requirement, use that as an opportunity to run discovery by asking what they manufacture with it and what their total monthly consumption is, which helps you understand their business better.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [{\"obj_type\": \"price\", \"state\": \"mishandled\", \"evidence\": \"Requirement तो है सर, अब मेरेको market rate से एक रुपये कम देंगे तो लेंगे हम आपसे।\", \"response\": \"एक रुपया कम कहां से मैं दे दूंगा, बताओ आप ही। आप किसी कोई trader होगा, local trader, वो stock करके रखेगा अभी rising market में तो उसका वो तो जो मन वो rate पर बेच सकता है।\"}], \"call_summary\": \"The agent followed up with a known contact who immediately raised a price objection. The customer then shared a specific requirement for ~9 tons of CRCA slitted coils. The agent captured the technical details of the requirement but skipped discovery and USP pitching, ending the call by promising to send a quote.\"}",
  "error": null,
  "latency_ms": 35368,
  "input_tokens": 3835,
  "output_tokens": 841,
  "created_at": "2026-09-25 12:05:02",
  "sentiment": "positive",
  "sentiment_score": 0.4,
  "sentiment_confidence": "high",
  "pos": 4,
  "neg": 0,
  "lex_hits": 2,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.637,
  "agent_talk_sec": 34.6,
  "customer_talk_sec": 19.7,
  "dead_air_sec": 89.7,
  "longest_monologue_sec": 10.4,
  "agent_wpm": 353.8,
  "interruptions": 0,
  "agent_turns": 18,
  "customer_turns": 17,
  "discovery_qs": 12,
  "words_agent": 204,
  "words_customer": 102,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "34972178962797881",
      "idx": 0,
      "speaker": "unknown",
      "start_s": 0.0,
      "end_s": 0.81,
      "text_en": "[unintelligible]",
      "text_native": "[unintelligible]"
    },
    {
      "ucid": "34972178962797881",
      "idx": 1,
      "speaker": "customer",
      "start_s": 1.01,
      "end_s": 1.41,
      "text_en": "Hello.",
      "text_native": "हॅलो."
    },
    {
      "ucid": "34972178962797881",
      "idx": 2,
      "speaker": "agent",
      "start_s": 2.1,
      "end_s": 2.5,
      "text_en": "Hello.",
      "text_native": "हॅलो."
    },
    {
      "ucid": "34972178962797881",
      "idx": 3,
      "speaker": "customer",
      "start_s": 2.9,
      "end_s": 3.38,
      "text_en": "Umesh ji?",
      "text_native": "उमेश जी?"
    },
    {
      "ucid": "34972178962797881",
      "idx": 4,
      "speaker": "agent",
      "start_s": 3.9,
      "end_s": 4.7,
      "text_en": "Yes Umesh ji, hello.",
      "text_native": "हां उमेश जी, नमस्ते।"
    },
    {
      "ucid": "34972178962797881",
      "idx": 5,
      "speaker": "customer",
      "start_s": 4.9,
      "end_s": 5.3,
      "text_en": "Hello.",
      "text_native": "नमस्ते।"
    },
    {
      "ucid": "34972178962797881",
      "idx": 6,
      "speaker": "agent",
      "start_s": 5.6,
      "end_s": 7.3,
      "text_en": "This is Rohit Mishra speaking from JSW One.",
      "text_native": "रोहित मिश्रा बात कर रहा था JSW One से।"
    },
    {
      "ucid": "34972178962797881",
      "idx": 7,
      "speaker": "customer",
      "start_s": 7.6,
      "end_s": 8.1,
      "text_en": "Tell me, sir.",
      "text_native": "बोलिए सर।"
    },
    {
      "ucid": "34972178962797881",
      "idx": 8,
      "speaker": "agent",
      "start_s": 8.3,
      "end_s": 10.4,
      "text_en": "How are you, sir? We have spoken before. Varun had shared it, right?",
      "text_native": "कैसे हैं सर? आपकी पहले भी बात हुई है। वरुण ने शेयर किया था ना?"
    },
    {
      "ucid": "34972178962797881",
      "idx": 9,
      "speaker": "customer",
      "start_s": 10.6,
      "end_s": 11.4,
      "text_en": "Yes, we have spoken before.",
      "text_native": "हां, पहली बात हुई।"
    },
    {
      "ucid": "34972178962797881",
      "idx": 10,
      "speaker": "agent",
      "start_s": 11.5,
      "end_s": 14.2,
      "text_en": "Yes, we have spoken before. Sir, you haven't given any requirement since then.",
      "text_native": "हां, पहले भी बात हुई है। सर, कुछ requirement नहीं दी आपने उसके बाद से तो।"
    },
    {
      "ucid": "34972178962797881",
      "idx": 11,
      "speaker": "customer",
      "start_s": 14.6,
      "end_s": 17.4,
      "text_en": "I do have a requirement, sir, but if you give it to me for one rupee less than the market rate, then I will take it from you.",
      "text_native": "Requirement तो है सर, अब मेरेको market rate से एक रुपये कम देंगे तो लेंगे हम आपसे।"
    },
    {
      "ucid": "34972178962797881",
      "idx": 12,
      "speaker": "agent",
      "start_s": 17.5,
      "end_s": 26.9,
      "text_en": "Where will I give it for one rupee less, you tell me. Some trader, a local trader, he will stock it now in a rising market, so he can sell it at whatever rate he wants. He is concerned with the margin. If you request him, he might even give it to you for a hundred rupees more. Like if the market is running very high. Right?",
      "text_native": "एक रुपया कम कहां से मैं दे दूंगा, बताओ आप ही। आप किसी कोई trader होगा, local trader, वो stock करके रखेगा अभी rising market में तो उसका वो तो जो मन वो rate पर बेच सकता है। उसको margin से मतलब है। आप उसको request करोगे तो वो सौ रुपये ऊपर भी दे देगा आपको। जैसे market चल रहा होगा बहुत ऊपर। है ना?"
    },
    {
      "ucid": "34972178962797881",
      "idx": 13,
      "speaker": "agent",
      "start_s": 27.7,
      "end_s": 28.7,
      "text_en": "Do you have anything right now, Umesh ji?",
      "text_native": "अभी कुछ है क्या उमेश जी?"
    },
    {
      "ucid": "34972178962797881",
      "idx": 14,
      "speaker": "customer",
      "start_s": 29.3,
      "end_s": 31.8,
      "text_en": "Yes, I needed one coil right now, sir. There was one of 114 1mm.",
      "text_native": "हां, अभी एक coil तो चाहिए था सर हमको। 114 1mm का एक था।"
    },
    {
      "ucid": "34972178962797881",
      "idx": 15,
      "speaker": "agent",
      "start_s": 32.1,
      "end_s": 32.6,
      "text_en": "Of what?",
      "text_native": "किसका?"
    },
    {
      "ucid": "34972178962797881",
      "idx": 16,
      "speaker": "customer",
      "start_s": 32.8,
      "end_s": 35.2,
      "text_en": "114 114 1mm, right, I need one slitted coil.",
      "text_native": "114 114 1mm है ना, एक slitted coil चाहिए हमको।"
    },
    {
      "ucid": "34972178962797881",
      "idx": 17,
      "speaker": "agent",
      "start_s": 35.6,
      "end_s": 36.4,
      "text_en": "Yes, CR2, right?",
      "text_native": "हां, CR2 ना?"
    },
    {
      "ucid": "34972178962797881",
      "idx": 18,
      "speaker": "customer",
      "start_s": 36.7,
      "end_s": 37.2,
      "text_en": "What sir?",
      "text_native": "क्या सर?"
    },
    {
      "ucid": "34972178962797881",
      "idx": 19,
      "speaker": "agent",
      "start_s": 37.4,
      "end_s": 38.0,
      "text_en": "In CR2, right?",
      "text_native": "CR2 में ना?"
    },
    {
      "ucid": "34972178962797881",
      "idx": 20,
      "speaker": "customer",
      "start_s": 38.6,
      "end_s": 39.6,
      "text_en": "Yes, CR, CRCA.",
      "text_native": "हां, CR, CRCA."
    },
    {
      "ucid": "34972178962797881",
      "idx": 21,
      "speaker": "agent",
      "start_s": 40.1,
      "end_s": 40.7,
      "text_en": "In CRCA?",
      "text_native": "CRCA में?"
    },
    {
      "ucid": "34972178962797881",
      "idx": 22,
      "speaker": "customer",
      "start_s": 41.1,
      "end_s": 41.7,
      "text_en": "In CRCA.",
      "text_native": "CRCA में।"
    },
    {
      "ucid": "34972178962797881",
      "idx": 23,
      "speaker": "agent",
      "start_s": 41.9,
      "end_s": 44.7,
      "text_en": "Yes yes, in CRCA. 1mm into 114 slitted coil. How many tons do you need?",
      "text_native": "हां हां, CRCA में। 1mm into 114 का slitted coil. कितना ton चाहिए?"
    },
    {
      "ucid": "34972178962797881",
      "idx": 24,
      "speaker": "customer",
      "start_s": 45.1,
      "end_s": 46.3,
      "text_en": "I need about five tons of that.",
      "text_native": "वो एक पांच ton चाहिए।"
    },
    {
      "ucid": "34972178962797881",
      "idx": 25,
      "speaker": "agent",
      "start_s": 46.7,
      "end_s": 47.5,
      "text_en": "You need five tons right now.",
      "text_native": "पांच ton चाहिए अभी।"
    },
    {
      "ucid": "34972178962797881",
      "idx": 26,
      "speaker": "customer",
      "start_s": 47.7,
      "end_s": 50.4,
      "text_en": "And 121, right, 1mm, that one, three-four tons would work, sir.",
      "text_native": "और 121 ना, 1mm, वो एक तीन-चार ton चलता सर।"
    },
    {
      "ucid": "34972178962797881",
      "idx": 27,
      "speaker": "agent",
      "start_s": 50.9,
      "end_s": 52.0,
      "text_en": "And you need a 120 slit?",
      "text_native": "और ये 120 का slit चाहिए आपको?"
    },
    {
      "ucid": "34972178962797881",
      "idx": 28,
      "speaker": "customer",
      "start_s": 52.3,
      "end_s": 53.5,
      "text_en": "Yes, 121mm, 1mm.",
      "text_native": "हां 121mm, 1mm."
    },
    {
      "ucid": "34972178962797881",
      "idx": 29,
      "speaker": "agent",
      "start_s": 54.3,
      "end_s": 57.6,
      "text_en": "Okay. Alright, alright, I understand. So one will be a 114 slit and one will be 121.",
      "text_native": "अच्छा। ठीक है, ठीक है, समझ गया। मतलब एक आपका 114 का slit होगा और एक होगा 121 का।"
    },
    {
      "ucid": "34972178962797881",
      "idx": 30,
      "speaker": "customer",
      "start_s": 57.9,
      "end_s": 58.2,
      "text_en": "Yes.",
      "text_native": "हां।"
    },
    {
      "ucid": "34972178962797881",
      "idx": 31,
      "speaker": "agent",
      "start_s": 58.5,
      "end_s": 61.8,
      "text_en": "For both, for one, 114, five tons and 100, for 121, three or four tons, right? So a total of around nine-ten tons.",
      "text_native": "दोनों का, एक का 114 का पांच ton और 100, 121 का तीन या चार ton, है ना? तो टोटल नौ-दस ton के around."
    },
    {
      "ucid": "34972178962797881",
      "idx": 32,
      "speaker": "customer",
      "start_s": 62.0,
      "end_s": 62.9,
      "text_en": "Yes, around ten tons.",
      "text_native": "हां, दस ton के around."
    },
    {
      "ucid": "34972178962797881",
      "idx": 33,
      "speaker": "agent",
      "start_s": 63.3,
      "end_s": 65.0,
      "text_en": "Alright. I will quote you for this once. Okay?",
      "text_native": "ठीक है। मैं आपको एक बार quote करता हूं इसका। ठीक है?"
    },
    {
      "ucid": "34972178962797881",
      "idx": 34,
      "speaker": "customer",
      "start_s": 65.1,
      "end_s": 66.1,
      "text_en": "Quote, send the quote, sir.",
      "text_native": "Quote, quote भेज दीजिए सर।"
    },
    {
      "ucid": "34972178962797881",
      "idx": 35,
      "speaker": "agent",
      "start_s": 66.3,
      "end_s": 67.3,
      "text_en": "Sure, sure. Okay.",
      "text_native": "Sure, sure. Okay."
    }
  ],
  "steps": [
    {
      "ucid": "34972178962797881",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "This is Rohit Mishra speaking from JSW One.",
      "comment": "Agent successfully opened the call, identified himself and the company, and used the customer's name."
    },
    {
      "ucid": "34972178962797881",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent did not provide a supply or price hook, instead asking why the customer had not provided a requirement since their last call."
    },
    {
      "ucid": "34972178962797881",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No discovery questions were asked; the agent moved directly from the price objection to asking for a current requirement."
    },
    {
      "ucid": "34972178962797881",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No USPs were pitched; the conversation was focused on the price objection and then capturing the requirement."
    },
    {
      "ucid": "34972178962797881",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "1mm into 114 का slitted coil. कितना ton चाहिए?",
      "comment": "Agent successfully asked for and captured the details of a current requirement, including grade, thickness, width, and quantity for two items."
    },
    {
      "ucid": "34972178962797881",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "I will quote you for this once. Okay?",
      "comment": "Agent established a clear next step of sending a quote, which the customer agreed to."
    }
  ],
  "objections": [
    {
      "ucid": "34972178962797881",
      "obj_type": "price",
      "state": "mishandled",
      "evidence": "Requirement तो है सर, अब मेरेको market rate से एक रुपये कम देंगे तो लेंगे हम आपसे।",
      "response": "एक रुपया कम कहां से मैं दे दूंगा, बताओ आप ही। आप किसी कोई trader होगा, local trader, वो stock करके रखेगा अभी rising market में तो उसका वो तो जो मन वो rate पर बेच सकता है।"
    }
  ],
  "missed_steps": [
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)"
  ],
  "objection_phrases_list": []
}