Call 34972178962765831 2026-09-17 · Aditya Pandey · 0:53
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_GP_Coated_Sep26 | Interested | full conversation 8 turns, clean transcript (0% inaudible) | Hindi | 8 | supply_led (campaign_name:medium) |
Audio: noisy: Significant background noise and crosstalk on the agent's side, but the main conversation is mostly intelligible.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.46
confidence high · +0/−0
from 0 hits
0.7*prior (damped - label alone is weak)
0.7*prior (damped - label alone is weak)
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent did not ask for permission or if it was a good time to talk.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
Agent did not provide a supply or price hook, instead just mentioning the customer was registered.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
Agent asked no discovery questions about the customer's business or needs.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
habit You did 84% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Qualify
Any requirement this year, in steel, for this month?
Summary
Agent called a registered user to check for steel requirements. The customer, from Dhani Metal Corporation, stated they had no requirement at the moment. The agent offered to send his number via WhatsApp and the call ended.
Coaching
You skipped the opener, hook, and discovery, going straight to asking for a requirement; follow the pitch structure to build rapport before trying to qualify.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
Agent did not ask for permission or if it was a good time to talk. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent did not provide a supply or price hook, instead just mentioning the customer was registered. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
Agent asked no discovery questions about the customer's business or needs. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched as no discovery was conducted. |
| SL5 Qualify | 2 | pass | – | 2.0 | Any requirement this year, in steel, for this month? Agent successfully asked for a current requirement, which is the core intent of this step. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | Sir, I am WhatsApping you my number, please save it. This is not a committed next step like a quote or a scheduled callback. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.842 heavy | 11.7s | 2.2s | 39.1s | 5.0s | 246.2 | 0 | 4 | 4 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
2.8s
Hello?
customer
3.8s
Yes.
हां।
agent
4.6s
Are you speaking from Dhani Metal Corporation, sir?
धनी मेटल कॉर्पोरेशन से बोल रहे सर?
agent
7.5s
Sir, hello, I am Aditya Pandey speaking from JSW.
सर जी नमस्ते, मैं आदित्य पांडे बात कर रहा था JSW से।
customer
10.4s
Yes, tell me.
जी बोलिए।
agent
11.2s
Sir, you are registered on our platform, the call was regarding that. Any requirement this year, in steel, for this month?
सर जी हमारे प्लेटफार्म पे आप रजिस्टर्ड हैं, उसी के रिगार्डिंग कॉल था। कुछ इस साल रिक्वायरमेंट, स्टील में, ये मंथ के लिए?
customer
16.6s
Nothing right now.
अभी तो कुछ नहीं।
agent
18.3s
Sir, I am WhatsApping you my number, please save it.
सर मैं आपको अपना नंबर WhatsApp कर दे रहा हूं, प्लीज सेव कर लीजिएगा।