{
  "ucid": "34972178962765831",
  "call_date": "2026-09-17",
  "start_time": "2026-09-17 12:17:38",
  "end_time": "2026-09-17 12:18:31",
  "duration_sec": 53,
  "campaign": "IS_MFG_CR_GI_GP_Coated_Sep26",
  "disposition": "Interested",
  "agent": "Aditya Pandey",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA654c22a65d66b8b017db726886d832b3.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1613,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/34972178962765831__DIA654c22a65d66b8b017db726886d832b3.mp3",
  "audio_bytes": 74952,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 24.984,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[3s] CUSTOMER: Hello?\n[4s] CUSTOMER: Yes.   (हां।)\n[5s] AGENT: Are you speaking from Dhani Metal Corporation, sir?   (धनी मेटल कॉर्पोरेशन से बोल रहे सर?)\n[8s] AGENT: Sir, hello, I am Aditya Pandey speaking from JSW.   (सर जी नमस्ते, मैं आदित्य पांडे बात कर रहा था JSW से।)\n[10s] CUSTOMER: Yes, tell me.   (जी बोलिए।)\n[11s] AGENT: Sir, you are registered on our platform, the call was regarding that. Any requirement this year, in steel, for this month?   (सर जी हमारे प्लेटफार्म पे आप रजिस्टर्ड हैं, उसी के रिगार्डिंग कॉल था। कुछ इस साल रिक्वायरमेंट, स्टील में, ये मंथ के लिए?)\n[17s] CUSTOMER: Nothing right now.   (अभी तो कुछ नहीं।)\n[18s] AGENT: Sir, I am WhatsApping you my number, please save it.   (सर मैं आपको अपना नंबर WhatsApp कर दे रहा हूं, प्लीज सेव कर लीजिएगा।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 8,
  "connected": 1,
  "audio_notes": "noisy: Significant background noise and crosstalk on the agent's side, but the main conversation is mostly intelligible.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "8 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 2.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "You skipped the opener, hook, and discovery, going straight to asking for a requirement; follow the pitch structure to build rapport before trying to qualify.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "Agent called a registered user to check for steel requirements. The customer, from Dhani Metal Corporation, stated they had no requirement at the moment. The agent offered to send his number via WhatsApp and the call ended.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not ask for permission or if it was a good time to talk.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not provide a supply or price hook, instead just mentioning the customer was registered.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"Agent asked no discovery questions about the customer's business or needs.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No USPs were pitched as no discovery was conducted.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Any requirement this year, in steel, for this month?\", \"comment\": \"Agent successfully asked for a current requirement, which is the core intent of this step.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Sir, I am WhatsApping you my number, please save it.\", \"comment\": \"This is not a committed next step like a quote or a scheduled callback.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You skipped the opener, hook, and discovery, going straight to asking for a requirement; follow the pitch structure to build rapport before trying to qualify.\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"Agent called a registered user to check for steel requirements. The customer, from Dhani Metal Corporation, stated they had no requirement at the moment. The agent offered to send his number via WhatsApp and the call ended.\"}",
  "error": null,
  "latency_ms": 26895,
  "input_tokens": 2780,
  "output_tokens": 662,
  "created_at": "2026-09-25 12:04:55",
  "sentiment": "positive",
  "sentiment_score": 0.455,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 0,
  "lex_hits": 0,
  "objection_phrases": "[]",
  "sentiment_method": "0.7*prior (damped - label alone is weak)",
  "talk_ratio": 0.842,
  "agent_talk_sec": 11.7,
  "customer_talk_sec": 2.2,
  "dead_air_sec": 39.1,
  "longest_monologue_sec": 5.0,
  "agent_wpm": 246.2,
  "interruptions": 0,
  "agent_turns": 4,
  "customer_turns": 4,
  "discovery_qs": 2,
  "words_agent": 48,
  "words_customer": 8,
  "monologue_heavy": 1,
  "turns": [
    {
      "ucid": "34972178962765831",
      "idx": 0,
      "speaker": "customer",
      "start_s": 2.83,
      "end_s": 3.26,
      "text_en": "Hello?",
      "text_native": "Hello?"
    },
    {
      "ucid": "34972178962765831",
      "idx": 1,
      "speaker": "customer",
      "start_s": 3.83,
      "end_s": 4.13,
      "text_en": "Yes.",
      "text_native": "हां।"
    },
    {
      "ucid": "34972178962765831",
      "idx": 2,
      "speaker": "agent",
      "start_s": 4.64,
      "end_s": 6.14,
      "text_en": "Are you speaking from Dhani Metal Corporation, sir?",
      "text_native": "धनी मेटल कॉर्पोरेशन से बोल रहे सर?"
    },
    {
      "ucid": "34972178962765831",
      "idx": 3,
      "speaker": "agent",
      "start_s": 7.5,
      "end_s": 10.1,
      "text_en": "Sir, hello, I am Aditya Pandey speaking from JSW.",
      "text_native": "सर जी नमस्ते, मैं आदित्य पांडे बात कर रहा था JSW से।"
    },
    {
      "ucid": "34972178962765831",
      "idx": 4,
      "speaker": "customer",
      "start_s": 10.41,
      "end_s": 10.94,
      "text_en": "Yes, tell me.",
      "text_native": "जी बोलिए।"
    },
    {
      "ucid": "34972178962765831",
      "idx": 5,
      "speaker": "agent",
      "start_s": 11.2,
      "end_s": 16.24,
      "text_en": "Sir, you are registered on our platform, the call was regarding that. Any requirement this year, in steel, for this month?",
      "text_native": "सर जी हमारे प्लेटफार्म पे आप रजिस्टर्ड हैं, उसी के रिगार्डिंग कॉल था। कुछ इस साल रिक्वायरमेंट, स्टील में, ये मंथ के लिए?"
    },
    {
      "ucid": "34972178962765831",
      "idx": 6,
      "speaker": "customer",
      "start_s": 16.63,
      "end_s": 17.53,
      "text_en": "Nothing right now.",
      "text_native": "अभी तो कुछ नहीं।"
    },
    {
      "ucid": "34972178962765831",
      "idx": 7,
      "speaker": "agent",
      "start_s": 18.3,
      "end_s": 20.9,
      "text_en": "Sir, I am WhatsApping you my number, please save it.",
      "text_native": "सर मैं आपको अपना नंबर WhatsApp कर दे रहा हूं, प्लीज सेव कर लीजिएगा।"
    }
  ],
  "steps": [
    {
      "ucid": "34972178962765831",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent did not ask for permission or if it was a good time to talk."
    },
    {
      "ucid": "34972178962765831",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent did not provide a supply or price hook, instead just mentioning the customer was registered."
    },
    {
      "ucid": "34972178962765831",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "Agent asked no discovery questions about the customer's business or needs."
    },
    {
      "ucid": "34972178962765831",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No USPs were pitched as no discovery was conducted."
    },
    {
      "ucid": "34972178962765831",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Any requirement this year, in steel, for this month?",
      "comment": "Agent successfully asked for a current requirement, which is the core intent of this step."
    },
    {
      "ucid": "34972178962765831",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Sir, I am WhatsApping you my number, please save it.",
      "comment": "This is not a committed next step like a quote or a scheduled callback."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}