Call 34972178962704691 2026-09-17 · Aditya Pandey · 1:15
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_GP_Coated_Sep26 | Invalid_Number | full conversation 12 turns, clean transcript (0% inaudible) | Hindi | 12 | supply_led (campaign_name:medium) |
Audio: noisy: Significant background noise and chatter, especially on the agent's side, which makes some parts of the conversation slightly muffled.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.82
confidence high · +9/−0
from 7 hits
lexical only
lexical only
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent did not use the customer's name or ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent skipped the hook and went directly to asking for a requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked; the agent immediately asked for a requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
objection
The customer raised 1 objection
you did not answer:
send_price_will_think
Yes, just WhatsApp that to me once. I will send you the requirement on WhatsApp.
did well
Qualify
So, was there a requirement for GI for this month?
Summary
The agent called a registered lead and asked about a requirement for GP/GI. The customer immediately deflected, asking to continue the conversation over WhatsApp and promising to send their requirement there. The agent agreed and ended the call without performing any discovery or capturing qualification details.
Coaching
When a customer immediately deflects to WhatsApp, take back control by asking one key discovery question before you agree, such as 'To send the right info, what do you manufacture?'
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | Sir, I am Aditya Pandey, I was calling from JSW. The agent did not use the customer's name or ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The agent skipped the hook and went directly to asking for a requirement. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked; the agent immediately asked for a requirement. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No discovery was done, so no relevant USPs could be pitched, and none were. |
| SL5 Qualify | 2 | pass | – | 2.0 | So, was there a requirement for GI for this month? The agent successfully asked if a current requirement existed, which is the core intent of this step. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | Okay sir. The agent passively agreed to the customer's request without establishing a committed next step with a turnaround time. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| send_price_will_think | mishandled | Yes, just WhatsApp that to me once. I will send you the requirement on WhatsApp. |
Okay. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.596 | 9.6s | 6.5s | 58.9s | 5.2s | 256.2 | 0 | 6 | 6 | 1 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.2s
Hello?
हेलो?
customer
1.9s
Hello, Real Solution.
हेलो, Real Solution.
agent
3.1s
Seventy four thirty one.
agent
5.4s
Sir, I am Aditya Pandey, I was calling from JSW.
सर जी, मैं आदित्य पांडे बात कर रहा था JSW से।
customer
8.4s
Tell me.
बताइए।
agent
9.3s
Sir, you were registered on our platform, I called regarding that. So, was there a requirement for GI for this month?
सर जी हमारे प्लेटफार्म में रजिस्टर थे उसी के रिगार्डिंग कॉल किया था। तो रिक्वायरमेंट थी सर GI में ये मंथ के लिए?
agent
14.2s
In GP GI.
GP GI में।
customer
15.6s
Yes, just WhatsApp that to me once.
हां एक बार आप मेरे को WhatsApp पे वो कर दीजिए।
agent
18.0s
Okay.
ठीक है।
customer
18.4s
I will send you the requirement on WhatsApp.
मैं आपको रिक्वायरमेंट WhatsApp पे भेज दूंगा।
agent
20.5s
Okay sir.
ठीक है सर।
customer
21.4s
Okay.
ठीक है।