{
  "ucid": "34972178962704691",
  "call_date": "2026-09-17",
  "start_time": "2026-09-17 12:07:26",
  "end_time": "2026-09-17 12:08:41",
  "duration_sec": 75,
  "campaign": "IS_MFG_CR_GI_GP_Coated_Sep26",
  "disposition": "Invalid_Number",
  "agent": "Aditya Pandey",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA8912d42bf80dcf5b8dc062705623a9e4.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1617,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/34972178962704691__DIA8912d42bf80dcf5b8dc062705623a9e4.mp3",
  "audio_bytes": 94176,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 31.392,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello?   (हेलो?)\n[2s] CUSTOMER: Hello, Real Solution.   (हेलो, Real Solution.)\n[3s] AGENT: Seventy four thirty one.\n[5s] AGENT: Sir, I am Aditya Pandey, I was calling from JSW.   (सर जी, मैं आदित्य पांडे बात कर रहा था JSW से।)\n[8s] CUSTOMER: Tell me.   (बताइए।)\n[9s] AGENT: Sir, you were registered on our platform, I called regarding that. So, was there a requirement for GI for this month?   (सर जी हमारे प्लेटफार्म में रजिस्टर थे उसी के रिगार्डिंग कॉल किया था। तो रिक्वायरमेंट थी सर GI में ये मंथ के लिए?)\n[14s] AGENT: In GP GI.   (GP GI में।)\n[16s] CUSTOMER: Yes, just WhatsApp that to me once.   (हां एक बार आप मेरे को WhatsApp पे वो कर दीजिए।)\n[18s] AGENT: Okay.   (ठीक है।)\n[18s] CUSTOMER: I will send you the requirement on WhatsApp.   (मैं आपको रिक्वायरमेंट WhatsApp पे भेज दूंगा।)\n[20s] AGENT: Okay sir.   (ठीक है सर।)\n[21s] CUSTOMER: Okay.   (ठीक है।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 12,
  "connected": 1,
  "audio_notes": "noisy: Significant background noise and chatter, especially on the agent's side, which makes some parts of the conversation slightly muffled.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "12 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 1,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 2.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "When a customer immediately deflects to WhatsApp, take back control by asking one key discovery question before you agree, such as 'To send the right info, what do you manufacture?'",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent called a registered lead and asked about a requirement for GP/GI. The customer immediately deflected, asking to continue the conversation over WhatsApp and promising to send their requirement there. The agent agreed and ended the call without performing any discovery or capturing qualification details.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Sir, I am Aditya Pandey, I was calling from JSW.\", \"comment\": \"The agent did not use the customer's name or ask for permission to speak.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent skipped the hook and went directly to asking for a requirement.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No discovery questions were asked; the agent immediately asked for a requirement.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No discovery was done, so no relevant USPs could be pitched, and none were.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"So, was there a requirement for GI for this month?\", \"comment\": \"The agent successfully asked if a current requirement existed, which is the core intent of this step.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Okay sir.\", \"comment\": \"The agent passively agreed to the customer's request without establishing a committed next step with a turnaround time.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a customer immediately deflects to WhatsApp, take back control by asking one key discovery question before you agree, such as 'To send the right info, what do you manufacture?'\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [{\"obj_type\": \"send_price_will_think\", \"state\": \"mishandled\", \"evidence\": \"Yes, just WhatsApp that to me once. I will send you the requirement on WhatsApp.\", \"response\": \"Okay.\"}], \"call_summary\": \"The agent called a registered lead and asked about a requirement for GP/GI. The customer immediately deflected, asking to continue the conversation over WhatsApp and promising to send their requirement there. The agent agreed and ended the call without performing any discovery or capturing qualification details.\"}",
  "error": null,
  "latency_ms": 31652,
  "input_tokens": 2831,
  "output_tokens": 760,
  "created_at": "2026-09-25 12:05:11",
  "sentiment": "positive",
  "sentiment_score": 0.818,
  "sentiment_confidence": "high",
  "pos": 9,
  "neg": 0,
  "lex_hits": 7,
  "objection_phrases": "[]",
  "sentiment_method": "lexical only",
  "talk_ratio": 0.596,
  "agent_talk_sec": 9.6,
  "customer_talk_sec": 6.5,
  "dead_air_sec": 58.9,
  "longest_monologue_sec": 5.2,
  "agent_wpm": 256.2,
  "interruptions": 0,
  "agent_turns": 6,
  "customer_turns": 6,
  "discovery_qs": 1,
  "words_agent": 41,
  "words_customer": 22,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "34972178962704691",
      "idx": 0,
      "speaker": "customer",
      "start_s": 1.18,
      "end_s": 1.6,
      "text_en": "Hello?",
      "text_native": "हेलो?"
    },
    {
      "ucid": "34972178962704691",
      "idx": 1,
      "speaker": "customer",
      "start_s": 1.9,
      "end_s": 2.98,
      "text_en": "Hello, Real Solution.",
      "text_native": "हेलो, Real Solution."
    },
    {
      "ucid": "34972178962704691",
      "idx": 2,
      "speaker": "agent",
      "start_s": 3.06,
      "end_s": 4.06,
      "text_en": "Seventy four thirty one.",
      "text_native": "Seventy four thirty one."
    },
    {
      "ucid": "34972178962704691",
      "idx": 3,
      "speaker": "agent",
      "start_s": 5.4,
      "end_s": 8.0,
      "text_en": "Sir, I am Aditya Pandey, I was calling from JSW.",
      "text_native": "सर जी, मैं आदित्य पांडे बात कर रहा था JSW से।"
    },
    {
      "ucid": "34972178962704691",
      "idx": 4,
      "speaker": "customer",
      "start_s": 8.36,
      "end_s": 8.86,
      "text_en": "Tell me.",
      "text_native": "बताइए।"
    },
    {
      "ucid": "34972178962704691",
      "idx": 5,
      "speaker": "agent",
      "start_s": 9.3,
      "end_s": 13.6,
      "text_en": "Sir, you were registered on our platform, I called regarding that. So, was there a requirement for GI for this month?",
      "text_native": "सर जी हमारे प्लेटफार्म में रजिस्टर थे उसी के रिगार्डिंग कॉल किया था। तो रिक्वायरमेंट थी सर GI में ये मंथ के लिए?"
    },
    {
      "ucid": "34972178962704691",
      "idx": 6,
      "speaker": "agent",
      "start_s": 14.2,
      "end_s": 15.1,
      "text_en": "In GP GI.",
      "text_native": "GP GI में।"
    },
    {
      "ucid": "34972178962704691",
      "idx": 7,
      "speaker": "customer",
      "start_s": 15.6,
      "end_s": 17.9,
      "text_en": "Yes, just WhatsApp that to me once.",
      "text_native": "हां एक बार आप मेरे को WhatsApp पे वो कर दीजिए।"
    },
    {
      "ucid": "34972178962704691",
      "idx": 8,
      "speaker": "agent",
      "start_s": 18.0,
      "end_s": 18.3,
      "text_en": "Okay.",
      "text_native": "ठीक है।"
    },
    {
      "ucid": "34972178962704691",
      "idx": 9,
      "speaker": "customer",
      "start_s": 18.4,
      "end_s": 20.2,
      "text_en": "I will send you the requirement on WhatsApp.",
      "text_native": "मैं आपको रिक्वायरमेंट WhatsApp पे भेज दूंगा।"
    },
    {
      "ucid": "34972178962704691",
      "idx": 10,
      "speaker": "agent",
      "start_s": 20.5,
      "end_s": 21.0,
      "text_en": "Okay sir.",
      "text_native": "ठीक है सर।"
    },
    {
      "ucid": "34972178962704691",
      "idx": 11,
      "speaker": "customer",
      "start_s": 21.4,
      "end_s": 21.8,
      "text_en": "Okay.",
      "text_native": "ठीक है।"
    }
  ],
  "steps": [
    {
      "ucid": "34972178962704691",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Sir, I am Aditya Pandey, I was calling from JSW.",
      "comment": "The agent did not use the customer's name or ask for permission to speak."
    },
    {
      "ucid": "34972178962704691",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent skipped the hook and went directly to asking for a requirement."
    },
    {
      "ucid": "34972178962704691",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No discovery questions were asked; the agent immediately asked for a requirement."
    },
    {
      "ucid": "34972178962704691",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No discovery was done, so no relevant USPs could be pitched, and none were."
    },
    {
      "ucid": "34972178962704691",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "So, was there a requirement for GI for this month?",
      "comment": "The agent successfully asked if a current requirement existed, which is the core intent of this step."
    },
    {
      "ucid": "34972178962704691",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Okay sir.",
      "comment": "The agent passively agreed to the customer's request without establishing a committed next step with a turnaround time."
    }
  ],
  "objections": [
    {
      "ucid": "34972178962704691",
      "obj_type": "send_price_will_think",
      "state": "mishandled",
      "evidence": "Yes, just WhatsApp that to me once. I will send you the requirement on WhatsApp.",
      "response": "Okay."
    }
  ],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}