Call 34972178962692281 2026-09-17 · Aditya Pandey · 0:44
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_GP_Coated_Sep26 | Interested | full conversation 8 turns, clean transcript (0% inaudible) | Hindi | 8 | supply_led (campaign_name:medium) |
Audio: noisy: Significant call center background noise is present, which sometimes makes the agent's speech slightly hard to discern.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.06
confidence high · +0/−1
from 2 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent did not ask for permission or if it was a good time to talk, jumping directly into the call's purpose.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
Agent did not provide a supply or price hook to create interest, instead asking directly for a requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked about the customer's business, procurement, or needs.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
habit You did 82% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Qualify
Do you have any requirement right now, sir?
Summary
Agent called a registered lead and immediately asked for a requirement. The customer stated they had no current need. The agent ended the call by saying they would send a WhatsApp message.
Coaching
You skipped the hook and discovery, immediately asking for a requirement, which gives the customer an easy 'no'; try leading with a supply or price signal to create interest first.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
Agent did not ask for permission or if it was a good time to talk, jumping directly into the call's purpose. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent did not provide a supply or price hook to create interest, instead asking directly for a requirement. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked about the customer's business, procurement, or needs. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched as no discovery was conducted to understand the customer's triggers. |
| SL5 Qualify | 2 | pass | – | 2.0 | Do you have any requirement right now, sir? Agent successfully asked if there was a current requirement. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | I will message you on WhatsApp. The next step was generic and not a committed action with a specific time or deliverable. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.822 heavy | 10.6s | 2.3s | 31.1s | 3.8s | 294.3 | 0 | 4 | 4 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.0s
Hello?
हॅलो?
agent
0.9s
Uh hello, Navin Kaslai ji?
अह हॅलो, नवीन कासलाई जी?
customer
2.0s
Yes, haan.
जी, हां।
agent
2.8s
Sir, hello, this is Aditya Pandey speaking from JSW.
सर जी नमस्ते, मैं आदित्य पांडे बात कर रहा था JSW से।
customer
5.2s
Yes.
हां जी।
agent
6.7s
Uh actually you were registered on our platform, I called regarding that. Do you have any requirement right now, sir?
अह एक्चुअली हमारे प्लॅटफॉर्म पे आप रजिस्टर थे उसी के रिगार्डिंग कॉल किया था। कुछ रिक्वायरमेंट थी सर अभी?
customer
10.5s
No, not right now.
नहीं, अभी तो नहीं है।
agent
11.5s
No issue, sir. If there's anything in the future, let me know, I will message you on WhatsApp.
कोई इशू नहीं सर। अगर फ्यूचर में कुछ रहा तो बताइएगा, मैं आपको WhatsApp पे मैसेज कर दूंगा।