{
  "ucid": "34972178962692281",
  "call_date": "2026-09-17",
  "start_time": "2026-09-17 12:05:22",
  "end_time": "2026-09-17 12:06:06",
  "duration_sec": 44,
  "campaign": "IS_MFG_CR_GI_GP_Coated_Sep26",
  "disposition": "Interested",
  "agent": "Aditya Pandey",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA995e82a830a63248b54bbef30851a43b.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1620,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/34972178962692281__DIA995e82a830a63248b54bbef30851a43b.mp3",
  "audio_bytes": 80568,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 26.856,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[0s] CUSTOMER: Hello?   (हॅलो?)\n[1s] AGENT: Uh hello, Navin Kaslai ji?   (अह हॅलो, नवीन कासलाई जी?)\n[2s] CUSTOMER: Yes, haan.   (जी, हां।)\n[3s] AGENT: Sir, hello, this is Aditya Pandey speaking from JSW.   (सर जी नमस्ते, मैं आदित्य पांडे बात कर रहा था JSW से।)\n[5s] CUSTOMER: Yes.   (हां जी।)\n[7s] AGENT: Uh actually you were registered on our platform, I called regarding that. Do you have any requirement right now, sir?   (अह एक्चुअली हमारे प्लॅटफॉर्म पे आप रजिस्टर थे उसी के रिगार्डिंग कॉल किया था। कुछ रिक्वायरमेंट थी सर अभी?)\n[10s] CUSTOMER: No, not right now.   (नहीं, अभी तो नहीं है।)\n[12s] AGENT: No issue, sir. If there's anything in the future, let me know, I will message you on WhatsApp.   (कोई इशू नहीं सर। अगर फ्यूचर में कुछ रहा तो बताइएगा, मैं आपको WhatsApp पे मैसेज कर दूंगा।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 8,
  "connected": 1,
  "audio_notes": "noisy: Significant call center background noise is present, which sometimes makes the agent's speech slightly hard to discern.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "8 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 2.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "You skipped the hook and discovery, immediately asking for a requirement, which gives the customer an easy 'no'; try leading with a supply or price signal to create interest first.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "Agent called a registered lead and immediately asked for a requirement. The customer stated they had no current need. The agent ended the call by saying they would send a WhatsApp message.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not ask for permission or if it was a good time to talk, jumping directly into the call's purpose.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not provide a supply or price hook to create interest, instead asking directly for a requirement.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No discovery questions were asked about the customer's business, procurement, or needs.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No USPs were pitched as no discovery was conducted to understand the customer's triggers.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Do you have any requirement right now, sir?\", \"comment\": \"Agent successfully asked if there was a current requirement.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"I will message you on WhatsApp.\", \"comment\": \"The next step was generic and not a committed action with a specific time or deliverable.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You skipped the hook and discovery, immediately asking for a requirement, which gives the customer an easy 'no'; try leading with a supply or price signal to create interest first.\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"Agent called a registered lead and immediately asked for a requirement. The customer stated they had no current need. The agent ended the call by saying they would send a WhatsApp message.\"}",
  "error": null,
  "latency_ms": 20501,
  "input_tokens": 2800,
  "output_tokens": 667,
  "created_at": "2026-09-25 12:05:12",
  "sentiment": "neutral",
  "sentiment_score": 0.06,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 1,
  "lex_hits": 2,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.822,
  "agent_talk_sec": 10.6,
  "customer_talk_sec": 2.3,
  "dead_air_sec": 31.1,
  "longest_monologue_sec": 3.8,
  "agent_wpm": 294.3,
  "interruptions": 0,
  "agent_turns": 4,
  "customer_turns": 4,
  "discovery_qs": 2,
  "words_agent": 52,
  "words_customer": 8,
  "monologue_heavy": 1,
  "turns": [
    {
      "ucid": "34972178962692281",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.0,
      "end_s": 0.58,
      "text_en": "Hello?",
      "text_native": "हॅलो?"
    },
    {
      "ucid": "34972178962692281",
      "idx": 1,
      "speaker": "agent",
      "start_s": 0.89,
      "end_s": 2.0,
      "text_en": "Uh hello, Navin Kaslai ji?",
      "text_native": "अह हॅलो, नवीन कासलाई जी?"
    },
    {
      "ucid": "34972178962692281",
      "idx": 2,
      "speaker": "customer",
      "start_s": 2.0,
      "end_s": 2.56,
      "text_en": "Yes, haan.",
      "text_native": "जी, हां।"
    },
    {
      "ucid": "34972178962692281",
      "idx": 3,
      "speaker": "agent",
      "start_s": 2.8,
      "end_s": 5.2,
      "text_en": "Sir, hello, this is Aditya Pandey speaking from JSW.",
      "text_native": "सर जी नमस्ते, मैं आदित्य पांडे बात कर रहा था JSW से।"
    },
    {
      "ucid": "34972178962692281",
      "idx": 4,
      "speaker": "customer",
      "start_s": 5.2,
      "end_s": 5.64,
      "text_en": "Yes.",
      "text_native": "हां जी।"
    },
    {
      "ucid": "34972178962692281",
      "idx": 5,
      "speaker": "agent",
      "start_s": 6.7,
      "end_s": 10.5,
      "text_en": "Uh actually you were registered on our platform, I called regarding that. Do you have any requirement right now, sir?",
      "text_native": "अह एक्चुअली हमारे प्लॅटफॉर्म पे आप रजिस्टर थे उसी के रिगार्डिंग कॉल किया था। कुछ रिक्वायरमेंट थी सर अभी?"
    },
    {
      "ucid": "34972178962692281",
      "idx": 6,
      "speaker": "customer",
      "start_s": 10.5,
      "end_s": 11.2,
      "text_en": "No, not right now.",
      "text_native": "नहीं, अभी तो नहीं है।"
    },
    {
      "ucid": "34972178962692281",
      "idx": 7,
      "speaker": "agent",
      "start_s": 11.5,
      "end_s": 14.8,
      "text_en": "No issue, sir. If there's anything in the future, let me know, I will message you on WhatsApp.",
      "text_native": "कोई इशू नहीं सर। अगर फ्यूचर में कुछ रहा तो बताइएगा, मैं आपको WhatsApp पे मैसेज कर दूंगा।"
    }
  ],
  "steps": [
    {
      "ucid": "34972178962692281",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent did not ask for permission or if it was a good time to talk, jumping directly into the call's purpose."
    },
    {
      "ucid": "34972178962692281",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent did not provide a supply or price hook to create interest, instead asking directly for a requirement."
    },
    {
      "ucid": "34972178962692281",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No discovery questions were asked about the customer's business, procurement, or needs."
    },
    {
      "ucid": "34972178962692281",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No USPs were pitched as no discovery was conducted to understand the customer's triggers."
    },
    {
      "ucid": "34972178962692281",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Do you have any requirement right now, sir?",
      "comment": "Agent successfully asked if there was a current requirement."
    },
    {
      "ucid": "34972178962692281",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "I will message you on WhatsApp.",
      "comment": "The next step was generic and not a committed action with a specific time or deliverable."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}