Call 34972178962603281 2026-09-17 · Aditya Pandey · 0:49
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_GP_Coated_Sep26 | Interested | full conversation 7 turns, clean transcript (14% inaudible) | Hindi | 7 | supply_led (campaign_name:medium) |
Audio: noisy: Significant background noise and crosstalk from the agent's side, making the latter part of the recording unintelligible.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: trader
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.46
confidence high · +0/−0
from 0 hits
0.7*prior (damped - label alone is weak)
0.7*prior (damped - label alone is weak)
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent greeted, used the customer name, and identified JSW One, but failed to ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The call ended before the agent could deliver a hook or state the purpose of the call.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked as the call ended during the introduction.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
habit You did 78% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
Summary
The agent introduced himself to a contact at 'Rajlakshmi Steel Traders'. The customer asked for clarification on the company name, and the call ended immediately after the agent repeated it. No business purpose was established or discussed.
Coaching
You must ask for permission to speak (e.g., 'Is this a good time for a quick chat?') right after your introduction to secure the customer's attention and proceed with the call.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL5 Qualify SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | Sir ji, namaste, I was calling, Aditya Pandey from JSW. The agent greeted, used the customer name, and identified JSW One, but failed to ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The call ended before the agent could deliver a hook or state the purpose of the call. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked as the call ended during the introduction. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched. |
| SL5 Qualify | 2 | fail | – | 0.0 |
The agent did not get to the stage of qualifying for a requirement. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
The call ended abruptly with no next step established. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.775 heavy | 5.5s | 1.6s | 41.9s | 2.3s | 240.0 | 0 | 3 | 3 | 1 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.9s
Hello?
agent
1.6s
Hello, Rajlakshmi Steel Traders?
customer
3.4s
Yes, tell me.
हां, बोलो।
agent
4.1s
Sir ji, namaste, I was calling, Aditya Pandey from JSW.
सर जी नमस्ते, मैं आदित्य पांडे बोल रहा था JSW से।
customer
6.6s
From where?
कहाँ से?
agent
7.3s
I was calling from JSW, from JSW One.
JSW से बोल रहा था, JSW One से।
unknown
9.0s
[inaudible]