{
  "ucid": "34972178962603281",
  "call_date": "2026-09-17",
  "start_time": "2026-09-17 11:50:32",
  "end_time": "2026-09-17 11:51:21",
  "duration_sec": 49,
  "campaign": "IS_MFG_CR_GI_GP_Coated_Sep26",
  "disposition": "Interested",
  "agent": "Aditya Pandey",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA5e1e7804453463aafc27441ab06ede32.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1625,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/34972178962603281__DIA5e1e7804453463aafc27441ab06ede32.mp3",
  "audio_bytes": 65016,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 21.672,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello?\n[2s] AGENT: Hello, Rajlakshmi Steel Traders?\n[3s] CUSTOMER: Yes, tell me.   (हां, बोलो।)\n[4s] AGENT: Sir ji, namaste, I was calling, Aditya Pandey from JSW.   (सर जी नमस्ते, मैं आदित्य पांडे बोल रहा था JSW से।)\n[7s] CUSTOMER: From where?   (कहाँ से?)\n[7s] AGENT: I was calling from JSW, from JSW One.   (JSW से बोल रहा था, JSW One से।)\n[9s] UNKNOWN: [inaudible]",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 7,
  "connected": 1,
  "audio_notes": "noisy: Significant background noise and crosstalk from the agent's side, making the latter part of the recording unintelligible.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "7 turns, clean transcript (14% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 0.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL5 Qualify\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "You must ask for permission to speak (e.g., 'Is this a good time for a quick chat?') right after your introduction to secure the customer's attention and proceed with the call.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "trader",
  "mfg_flag": 1,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 1,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent introduced himself to a contact at 'Rajlakshmi Steel Traders'. The customer asked for clarification on the company name, and the call ended immediately after the agent repeated it. No business purpose was established or discussed.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Sir ji, namaste, I was calling, Aditya Pandey from JSW.\", \"comment\": \"The agent greeted, used the customer name, and identified JSW One, but failed to ask for permission to speak.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended before the agent could deliver a hook or state the purpose of the call.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No discovery questions were asked as the call ended during the introduction.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No USPs were pitched.\"}, {\"step_id\": \"SL5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not get to the stage of qualifying for a requirement.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended abruptly with no next step established.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You must ask for permission to speak (e.g., 'Is this a good time for a quick chat?') right after your introduction to secure the customer's attention and proceed with the call.\", \"segment_detected\": \"trader\", \"mfg_flag\": true, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent introduced himself to a contact at 'Rajlakshmi Steel Traders'. The customer asked for clarification on the company name, and the call ended immediately after the agent repeated it. No business purpose was established or discussed.\"}",
  "error": null,
  "latency_ms": 22849,
  "input_tokens": 2684,
  "output_tokens": 658,
  "created_at": "2026-09-25 12:05:25",
  "sentiment": "positive",
  "sentiment_score": 0.455,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 0,
  "lex_hits": 0,
  "objection_phrases": "[]",
  "sentiment_method": "0.7*prior (damped - label alone is weak)",
  "talk_ratio": 0.775,
  "agent_talk_sec": 5.5,
  "customer_talk_sec": 1.6,
  "dead_air_sec": 41.9,
  "longest_monologue_sec": 2.3,
  "agent_wpm": 240.0,
  "interruptions": 0,
  "agent_turns": 3,
  "customer_turns": 3,
  "discovery_qs": 1,
  "words_agent": 22,
  "words_customer": 6,
  "monologue_heavy": 1,
  "turns": [
    {
      "ucid": "34972178962603281",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.87,
      "end_s": 1.31,
      "text_en": "Hello?",
      "text_native": "Hello?"
    },
    {
      "ucid": "34972178962603281",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.6,
      "end_s": 3.14,
      "text_en": "Hello, Rajlakshmi Steel Traders?",
      "text_native": "Hello, Rajlakshmi Steel Traders?"
    },
    {
      "ucid": "34972178962603281",
      "idx": 2,
      "speaker": "customer",
      "start_s": 3.36,
      "end_s": 4.0,
      "text_en": "Yes, tell me.",
      "text_native": "हां, बोलो।"
    },
    {
      "ucid": "34972178962603281",
      "idx": 3,
      "speaker": "agent",
      "start_s": 4.14,
      "end_s": 6.42,
      "text_en": "Sir ji, namaste, I was calling, Aditya Pandey from JSW.",
      "text_native": "सर जी नमस्ते, मैं आदित्य पांडे बोल रहा था JSW से।"
    },
    {
      "ucid": "34972178962603281",
      "idx": 4,
      "speaker": "customer",
      "start_s": 6.62,
      "end_s": 7.18,
      "text_en": "From where?",
      "text_native": "कहाँ से?"
    },
    {
      "ucid": "34972178962603281",
      "idx": 5,
      "speaker": "agent",
      "start_s": 7.34,
      "end_s": 9.0,
      "text_en": "I was calling from JSW, from JSW One.",
      "text_native": "JSW से बोल रहा था, JSW One से।"
    },
    {
      "ucid": "34972178962603281",
      "idx": 6,
      "speaker": "unknown",
      "start_s": 9.0,
      "end_s": 12.48,
      "text_en": "[inaudible]",
      "text_native": "[inaudible]"
    }
  ],
  "steps": [
    {
      "ucid": "34972178962603281",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Sir ji, namaste, I was calling, Aditya Pandey from JSW.",
      "comment": "The agent greeted, used the customer name, and identified JSW One, but failed to ask for permission to speak."
    },
    {
      "ucid": "34972178962603281",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended before the agent could deliver a hook or state the purpose of the call."
    },
    {
      "ucid": "34972178962603281",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No discovery questions were asked as the call ended during the introduction."
    },
    {
      "ucid": "34972178962603281",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No USPs were pitched."
    },
    {
      "ucid": "34972178962603281",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not get to the stage of qualifying for a requirement."
    },
    {
      "ucid": "34972178962603281",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended abruptly with no next step established."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL5 Qualify",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}