Call 34972178962581741 2026-09-17 · Aditya Pandey · 1:02
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_GP_Coated_Sep26 | Interested | full conversation 12 turns, clean transcript (8% inaudible) | Marathi | 12 | supply_led (campaign_name:medium) |
Audio: noisy: Heavy crosstalk and background conversations from the customer's side make several parts of the dialogue difficult to understand.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
4.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.56
confidence high · +2/−0
from 1 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Hook (supply/price signal)
Agent did not provide a supply or price hook, instead jumping directly to asking about a requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked; the call ended before this stage was reached.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
−1.0 pts
Pitch (2-3 USPs)
No USPs were pitched as no discovery was done and the call was too short.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: ...so that the distributors don't have a monopoly. They can increase the price anytime, they can't give it to you at a higher price in the future. There should be control in the market.
did well
Opener & permission
Sir, namaskar, I am Aditya... Um, can I speak for a minute?... I am Aditya Mande speaking from JSW One.
Qualify
did you have any requirement?
Summary
The agent introduced themself and JSW One and confirmed it was a good time to talk. They then asked about a requirement based on a platform registration, but the call ended abruptly after the question, before the customer could respond or any discovery could occur.
Coaching
You missed the 'Hook' step entirely. For a supply-led call, you must open with a strong price or availability signal before asking about requirements to create interest.
Missed:
SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | pass | – | 2.0 | Sir, namaskar, I am Aditya... Um, can I speak for a minute?... I am Aditya Mande speaking from JSW One. Agent successfully greeted, identified themself and the company, and asked for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent did not provide a supply or price hook, instead jumping directly to asking about a requirement. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked; the call ended before this stage was reached. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched as no discovery was done and the call was too short. |
| SL5 Qualify | 2 | pass | – | 2.0 | did you have any requirement? Agent correctly asked if the customer had a current requirement, but the call ended before a response. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
The call ended abruptly before any next step could be established. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.526 | 9.1s | 8.2s | 44.7s | 3.7s | 224.2 | 0 | 5 | 6 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.3s
Hello.
हॅलो.
agent
1.1s
Hello?
हॅलो?
customer
1.6s
Yes.
हा.
unknown
2.0s
See, I'll give the belt.
बेल्ट तो देतो बघा.
agent
3.3s
Sir, namaskar, I am Aditya
सर नमस्कार मी आदित्य
customer
4.5s
Namaskar. Yes, go ahead sir.
नमस्कार. हा ये ना सर.
agent
5.7s
Um, can I speak for a minute?
अं, एक मिनिट बोलू शकतो?
customer
7.2s
Speak, what what did you say? Speak.
बोलो ना, काय काय म्हणालात तुम्ही? बोलिए ना.
agent
9.2s
Yes, I am Aditya Mande speaking from JSW One.
हा, मी आदित्य मांडे बोलत होतो JSW One मधून.
customer
11.5s
Speak.
बोला ना.
agent
12.2s
So, you had registered on our platform, did you have any requirement?
काय तुम्ही आमच्या प्लॅटफॉर्मवर रजिस्टर केलं होतं, तुमची requirement होती का काही?
customer
15.9s
[inaudible]