{
  "ucid": "34972178962581741",
  "call_date": "2026-09-17",
  "start_time": "2026-09-17 11:46:57",
  "end_time": "2026-09-17 11:47:59",
  "duration_sec": 62,
  "campaign": "IS_MFG_CR_GI_GP_Coated_Sep26",
  "disposition": "Interested",
  "agent": "Aditya Pandey",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA3763dcb09eb96a118c06e41e8d5dc49b.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1628,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/34972178962581741__DIA3763dcb09eb96a118c06e41e8d5dc49b.mp3",
  "audio_bytes": 100008,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 33.336,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[0s] CUSTOMER: Hello.   (हॅलो.)\n[1s] AGENT: Hello?   (हॅलो?)\n[2s] CUSTOMER: Yes.   (हा.)\n[2s] UNKNOWN: See, I'll give the belt.   (बेल्ट तो देतो बघा.)\n[3s] AGENT: Sir, namaskar, I am Aditya   (सर नमस्कार मी आदित्य)\n[4s] CUSTOMER: Namaskar. Yes, go ahead sir.   (नमस्कार. हा ये ना सर.)\n[6s] AGENT: Um, can I speak for a minute?   (अं, एक मिनिट बोलू शकतो?)\n[7s] CUSTOMER: Speak, what what did you say? Speak.   (बोलो ना, काय काय म्हणालात तुम्ही? बोलिए ना.)\n[9s] AGENT: Yes, I am Aditya Mande speaking from JSW One.   (हा, मी आदित्य मांडे बोलत होतो JSW One मधून.)\n[11s] CUSTOMER: Speak.   (बोला ना.)\n[12s] AGENT: So, you had registered on our platform, did you have any requirement?   (काय तुम्ही आमच्या प्लॅटफॉर्मवर रजिस्टर केलं होतं, तुमची requirement होती का काही?)\n[16s] CUSTOMER: [inaudible]",
  "language": "Marathi",
  "languages": "[\"Marathi\", \"English\", \"Hindi\"]",
  "turn_count": 12,
  "connected": 1,
  "audio_notes": "noisy: Heavy crosstalk and background conversations from the customer's side make several parts of the dialogue difficult to understand.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "12 turns, clean transcript (8% inaudible)",
  "band_language": "Marathi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 4.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "You missed the 'Hook' step entirely. For a supply-led call, you must open with a strong price or availability signal before asking about requirements to create interest.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent introduced themself and JSW One and confirmed it was a good time to talk. They then asked about a requirement based on a platform registration, but the call ended abruptly after the question, before the customer could respond or any discovery could occur.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Sir, namaskar, I am Aditya... Um, can I speak for a minute?... I am Aditya Mande speaking from JSW One.\", \"comment\": \"Agent successfully greeted, identified themself and the company, and asked for permission to speak.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not provide a supply or price hook, instead jumping directly to asking about a requirement.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No discovery questions were asked; the call ended before this stage was reached.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No USPs were pitched as no discovery was done and the call was too short.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"did you have any requirement?\", \"comment\": \"Agent correctly asked if the customer had a current requirement, but the call ended before a response.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended abruptly before any next step could be established.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You missed the 'Hook' step entirely. For a supply-led call, you must open with a strong price or availability signal before asking about requirements to create interest.\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent introduced themself and JSW One and confirmed it was a good time to talk. They then asked about a requirement based on a platform registration, but the call ended abruptly after the question, before the customer could respond or any discovery could occur.\"}",
  "error": null,
  "latency_ms": 25396,
  "input_tokens": 2834,
  "output_tokens": 692,
  "created_at": "2026-09-25 12:05:33",
  "sentiment": "positive",
  "sentiment_score": 0.56,
  "sentiment_confidence": "high",
  "pos": 2,
  "neg": 0,
  "lex_hits": 1,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.526,
  "agent_talk_sec": 9.1,
  "customer_talk_sec": 8.2,
  "dead_air_sec": 44.7,
  "longest_monologue_sec": 3.7,
  "agent_wpm": 224.2,
  "interruptions": 0,
  "agent_turns": 5,
  "customer_turns": 6,
  "discovery_qs": 3,
  "words_agent": 34,
  "words_customer": 16,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "34972178962581741",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.31,
      "end_s": 0.78,
      "text_en": "Hello.",
      "text_native": "हॅलो."
    },
    {
      "ucid": "34972178962581741",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.1,
      "end_s": 1.48,
      "text_en": "Hello?",
      "text_native": "हॅलो?"
    },
    {
      "ucid": "34972178962581741",
      "idx": 2,
      "speaker": "customer",
      "start_s": 1.62,
      "end_s": 1.92,
      "text_en": "Yes.",
      "text_native": "हा."
    },
    {
      "ucid": "34972178962581741",
      "idx": 3,
      "speaker": "unknown",
      "start_s": 2.02,
      "end_s": 3.3,
      "text_en": "See, I'll give the belt.",
      "text_native": "बेल्ट तो देतो बघा."
    },
    {
      "ucid": "34972178962581741",
      "idx": 4,
      "speaker": "agent",
      "start_s": 3.3,
      "end_s": 4.48,
      "text_en": "Sir, namaskar, I am Aditya",
      "text_native": "सर नमस्कार मी आदित्य"
    },
    {
      "ucid": "34972178962581741",
      "idx": 5,
      "speaker": "customer",
      "start_s": 4.48,
      "end_s": 5.18,
      "text_en": "Namaskar. Yes, go ahead sir.",
      "text_native": "नमस्कार. हा ये ना सर."
    },
    {
      "ucid": "34972178962581741",
      "idx": 6,
      "speaker": "agent",
      "start_s": 5.68,
      "end_s": 7.18,
      "text_en": "Um, can I speak for a minute?",
      "text_native": "अं, एक मिनिट बोलू शकतो?"
    },
    {
      "ucid": "34972178962581741",
      "idx": 7,
      "speaker": "customer",
      "start_s": 7.18,
      "end_s": 9.18,
      "text_en": "Speak, what what did you say? Speak.",
      "text_native": "बोलो ना, काय काय म्हणालात तुम्ही? बोलिए ना."
    },
    {
      "ucid": "34972178962581741",
      "idx": 8,
      "speaker": "agent",
      "start_s": 9.18,
      "end_s": 11.48,
      "text_en": "Yes, I am Aditya Mande speaking from JSW One.",
      "text_native": "हा, मी आदित्य मांडे बोलत होतो JSW One मधून."
    },
    {
      "ucid": "34972178962581741",
      "idx": 9,
      "speaker": "customer",
      "start_s": 11.48,
      "end_s": 12.18,
      "text_en": "Speak.",
      "text_native": "बोला ना."
    },
    {
      "ucid": "34972178962581741",
      "idx": 10,
      "speaker": "agent",
      "start_s": 12.18,
      "end_s": 15.88,
      "text_en": "So, you had registered on our platform, did you have any requirement?",
      "text_native": "काय तुम्ही आमच्या प्लॅटफॉर्मवर रजिस्टर केलं होतं, तुमची requirement होती का काही?"
    },
    {
      "ucid": "34972178962581741",
      "idx": 11,
      "speaker": "customer",
      "start_s": 15.88,
      "end_s": 19.88,
      "text_en": "[inaudible]",
      "text_native": "[inaudible]"
    }
  ],
  "steps": [
    {
      "ucid": "34972178962581741",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Sir, namaskar, I am Aditya... Um, can I speak for a minute?... I am Aditya Mande speaking from JSW One.",
      "comment": "Agent successfully greeted, identified themself and the company, and asked for permission to speak."
    },
    {
      "ucid": "34972178962581741",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent did not provide a supply or price hook, instead jumping directly to asking about a requirement."
    },
    {
      "ucid": "34972178962581741",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No discovery questions were asked; the call ended before this stage was reached."
    },
    {
      "ucid": "34972178962581741",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No USPs were pitched as no discovery was done and the call was too short."
    },
    {
      "ucid": "34972178962581741",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "did you have any requirement?",
      "comment": "Agent correctly asked if the customer had a current requirement, but the call ended before a response."
    },
    {
      "ucid": "34972178962581741",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended abruptly before any next step could be established."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}