Call 34972178962516981 2026-09-17 · sudeeps · 6:41
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_GP_Coated_Sep26 | General Enquiry | full conversation 16 turns, clean transcript (0% inaudible) | Hindi | 16 | supply_led (campaign_name:medium) |
Audio: TRUNCATED - model output was cut off; complete turns kept, tail lost. noisy: There is significant background noise, including a child's voice, on the customer's side throughout the call, which occasionally makes transcription difficult.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.00
confidence high · +0/−0
from 0 hits
0.7*prior (damped - label alone is weak)
0.7*prior (damped - label alone is weak)
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
because the agent greeted and identified the customer but did not ask for permission or if it was a good time to talk.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
because the agent asked for requirements instead of leading with a supply or price hook as per the supply-led pitch.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
because no discovery questions about the customer's business, volume, or suppliers were asked in the provided transcript.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
habit You did 83% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Qualify
AGENT: Can you tell me your sheet's size, thickness?
Summary
The agent confirmed the customer's identity and asked about requirements for GP steel. The customer immediately asked for rates, and the agent began qualifying the specific thickness and size. The transcript ends abruptly after the agent confirmed the material specs, so the final outcome and next steps are unknown as only 26 seconds of a 401-second call were transcribed.
Coaching
You skipped the supply-led hook and went straight to asking for requirements; start by offering a specific price or availability signal to create interest before asking discovery questions.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 | AGENT: Hello, I am calling from the JSW One platform... Hello, Mr. Sheikh from AR Industries? because the agent greeted and identified the customer but did not ask for permission or if it was a good time to talk. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 | AGENT: I was following up regarding steel procurement. Do you have any requirement in steel right now, sir, in GP? because the agent asked for requirements instead of leading with a supply or price hook as per the supply-led pitch. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
because no discovery questions about the customer's business, volume, or suppliers were asked in the provided transcript. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
because no discovery was done and no USPs were pitched in the provided transcript. |
| SL5 Qualify | 2 | pass | – | 2.0 | AGENT: Can you tell me your sheet's size, thickness? because after the customer expressed interest, the agent correctly moved to qualify the specific material specs required. |
| SL6 Closure with next step | 1 | fail | – | 0.0 |
because the transcript ends before any next step could be discussed or committed. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.828 heavy | 20.7s | 4.3s | 376.0s | 6.4s | 240.6 | 0 | 9 | 7 | 6 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
agent
0.0s
Hello, I am calling from the JSW One platform
નમસ્તે, હું JSW One પ્લેટફોર્મ પરથી બોલું છું
agent
4.8s
Hello, Mr. Sheikh from AR Industries?
customer
7.5s
Hello.
agent
8.0s
Hello.
customer
9.5s
Yes, speak.
जी बोलिए ना।
agent
10.1s
Sir, this is Sudhir speaking from JSW One MSME, Jindal Steel.
सर सुधीर बोल रहा हूं JSW One MSME से, जिंदाल स्टील।
customer
13.2s
Yes, speak.
हां, बोलिए ना।
agent
13.9s
Your company was registered on the platform, AR Industries, right?
ये आपका कंपनी रजिस्टर था प्लेटफार्म पर, एआर इंडस्ट्रीज करके ना?
customer
16.0s
Yes, yes.
जी जी।
agent
16.5s
I was following up regarding steel procurement. Do you have any requirement in steel right now, sir, in GP?
स्टील प्रोक्योरमेंट को लेके फॉलो अप कर रहा था। स्टील में अभी कुछ रिक्वायरमेंट है सर जीपी में?
customer
20.0s
What are the rates for GP right now?
जीपी में रेट्स क्या चल रहे है अभी?
agent
21.5s
Can you tell me the sizes you need?
आपको साइजेस बता सकते हो आप?
customer
22.5s
Yes?
जी?
agent
23.1s
Can you tell me your sheet's size, thickness?
आपके शीट का साइज, थिकनेस, वो बता सकते हो?
customer
24.8s
The gauge is point eight.
गेज रहता है पॉइंट एट।
agent
25.6s
Point eight, 1200, 1220 by 2500, 80 GSM regular spangle, correct?
पॉइंट एट, बारह सौ, बारह सौ बीस बाय पच्चीस सौ, अस्सी जीएसएम रेगुलर स्पेंगल, बराबर?