{ "ucid": "34972178962516981", "call_date": "2026-09-17", "start_time": "2026-09-17 11:36:09", "end_time": "2026-09-17 11:42:50", "duration_sec": 401, "campaign": "IS_MFG_CR_GI_GP_Coated_Sep26", "disposition": "General Enquiry", "agent": "sudeeps", "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA200fe494572750e2684870b6eb517ed5.mp3", "dial_status": null, "customer_status": null, "agent_status": null, "hangup_by": null, "excel_row": 1630, "is_test": 0, "raw_payload": null, "audio_path": "gs://ozontel_transcript_analyser/data/audio/34972178962516981__DIA200fe494572750e2684870b6eb517ed5.mp3", "audio_bytes": 1158624, "audio_status": "ok", "audio_error": null, "excel_turn_count": 0, "ingested_at": "2026-09-24 11:52:36.999815+00", "audio_secs": 386.208, "source_file": "Monthly_Calls_Transcript.xlsx", "upload_id": null, "audio_permanent": 0, "english_text": "[0s] AGENT: Hello, I am calling from the JSW One platform (નમસ્તે, હું JSW One પ્લેટફોર્મ પરથી બોલું છું)\n[5s] AGENT: Hello, Mr. Sheikh from AR Industries?\n[8s] CUSTOMER: Hello.\n[8s] AGENT: Hello.\n[10s] CUSTOMER: Yes, speak. (जी बोलिए ना।)\n[10s] AGENT: Sir, this is Sudhir speaking from JSW One MSME, Jindal Steel. (सर सुधीर बोल रहा हूं JSW One MSME से, जिंदाल स्टील।)\n[13s] CUSTOMER: Yes, speak. (हां, बोलिए ना।)\n[14s] AGENT: Your company was registered on the platform, AR Industries, right? (ये आपका कंपनी रजिस्टर था प्लेटफार्म पर, एआर इंडस्ट्रीज करके ना?)\n[16s] CUSTOMER: Yes, yes. (जी जी।)\n[16s] AGENT: I was following up regarding steel procurement. Do you have any requirement in steel right now, sir, in GP? (स्टील प्रोक्योरमेंट को लेके फॉलो अप कर रहा था। स्टील में अभी कुछ रिक्वायरमेंट है सर जीपी में?)\n[20s] CUSTOMER: What are the rates for GP right now? (जीपी में रेट्स क्या चल रहे है अभी?)\n[22s] AGENT: Can you tell me the sizes you need? (आपको साइजेस बता सकते हो आप?)\n[22s] CUSTOMER: Yes? (जी?)\n[23s] AGENT: Can you tell me your sheet's size, thickness? (आपके शीट का साइज, थिकनेस, वो बता सकते हो?)\n[25s] CUSTOMER: The gauge is point eight. (गेज रहता है पॉइंट एट।)\n[26s] AGENT: Point eight, 1200, 1220 by 2500, 80 GSM regular spangle, correct? (पॉइंट एट, बारह सौ, बारह सौ बीस बाय पच्चीस सौ, अस्सी जीएसएम रेगुलर स्पेंगल, बराबर?)", "language": "Hindi", "languages": "[\"Hindi\", \"English\", \"Gujarati\"]", "turn_count": 16, "connected": 1, "audio_notes": "TRUNCATED - model output was cut off; complete turns kept, tail lost. noisy: There is significant background noise, including a child's voice, on the customer's side throughout the call, which occasionally makes transcription difficult.", "transcript_status": "ok", "transcript_error": null, "band": "green", "band_reason": "16 turns, clean transcript (0% inaudible)", "band_language": "Hindi", "label_contradiction": 0, "status": "ok", "model": "gemini-2.5-pro", "rubric_version": "1.0.0", "exclusion_reason": null, "pitch_type_detected": "supply_led", "pitch_type_source": "campaign_name:medium", "pitch_type_conflict": 0, "pitch_adherence_score": 2.0, "pitch_score_band": "red", "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]", "pitch_coaching_note": "You skipped the supply-led hook and went straight to asking for requirements; start by offering a specific price or availability signal to create interest before asking discovery questions.", "usp_relevance": "none", "rubric_inferred": 0, "segment_detected": "manufacturing", "mfg_flag": 0, "geo_flag": 0, "geo_reason": null, "moq_flag": 0, "moq_qty_detected": null, "moq_severity": null, "material_flag": 0, "material_detected": null, "catalogue_status": "available", "quality_flags_total": 0, "supply_flag": "none", "supply_details": "", "customer_req_date": null, "agent_committed_date": null, "call_summary": "The agent confirmed the customer's identity and asked about requirements for GP steel. The customer immediately asked for rates, and the agent began qualifying the specific thickness and size. The transcript ends abruptly after the agent confirmed the material specs, so the final outcome and next steps are unknown as only 26 seconds of a 401-second call were transcribed.", "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"AGENT: Hello, I am calling from the JSW One platform... Hello, Mr. Sheikh from AR Industries?\", \"comment\": \"because the agent greeted and identified the customer but did not ask for permission or if it was a good time to talk.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"AGENT: I was following up regarding steel procurement. Do you have any requirement in steel right now, sir, in GP?\", \"comment\": \"because the agent asked for requirements instead of leading with a supply or price hook as per the supply-led pitch.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"because no discovery questions about the customer's business, volume, or suppliers were asked in the provided transcript.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"because no discovery was done and no USPs were pitched in the provided transcript.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"AGENT: Can you tell me your sheet's size, thickness?\", \"comment\": \"because after the customer expressed interest, the agent correctly moved to qualify the specific material specs required.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"because the transcript ends before any next step could be discussed or committed.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You skipped the supply-led hook and went straight to asking for requirements; start by offering a specific price or availability signal to create interest before asking discovery questions.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent confirmed the customer's identity and asked about requirements for GP steel. The customer immediately asked for rates, and the agent began qualifying the specific thickness and size. The transcript ends abruptly after the agent confirmed the material specs, so the final outcome and next steps are unknown as only 26 seconds of a 401-second call were transcribed.\"}", "error": null, "latency_ms": 37920, "input_tokens": 3029, "output_tokens": 757, "created_at": "2026-09-25 12:05:49", "sentiment": "neutral", "sentiment_score": 0.0, "sentiment_confidence": "high", "pos": 0, "neg": 0, "lex_hits": 0, "objection_phrases": "[]", "sentiment_method": "0.7*prior (damped - label alone is weak)", "talk_ratio": 0.828, "agent_talk_sec": 20.7, "customer_talk_sec": 4.3, "dead_air_sec": 376.0, "longest_monologue_sec": 6.4, "agent_wpm": 240.6, "interruptions": 0, "agent_turns": 9, "customer_turns": 7, "discovery_qs": 6, "words_agent": 83, "words_customer": 21, "monologue_heavy": 1, "turns": [ { "ucid": "34972178962516981", "idx": 0, "speaker": "agent", "start_s": 0.0, "end_s": 4.2, "text_en": "Hello, I am calling from the JSW One platform", "text_native": "નમસ્તે, હું JSW One પ્લેટફોર્મ પરથી બોલું છું" }, { "ucid": "34972178962516981", "idx": 1, "speaker": "agent", "start_s": 4.84, "end_s": 7.0, "text_en": "Hello, Mr. Sheikh from AR Industries?", "text_native": "Hello, Mr. Sheikh from AR Industries?" }, { "ucid": "34972178962516981", "idx": 2, "speaker": "customer", "start_s": 7.51, "end_s": 7.91, "text_en": "Hello.", "text_native": "Hello." }, { "ucid": "34972178962516981", "idx": 3, "speaker": "agent", "start_s": 8.0, "end_s": 9.0, "text_en": "Hello.", "text_native": "Hello." }, { "ucid": "34972178962516981", "idx": 4, "speaker": "customer", "start_s": 9.53, "end_s": 10.0, "text_en": "Yes, speak.", "text_native": "जी बोलिए ना।" }, { "ucid": "34972178962516981", "idx": 5, "speaker": "agent", "start_s": 10.1, "end_s": 12.8, "text_en": "Sir, this is Sudhir speaking from JSW One MSME, Jindal Steel.", "text_native": "सर सुधीर बोल रहा हूं JSW One MSME से, जिंदाल स्टील।" }, { "ucid": "34972178962516981", "idx": 6, "speaker": "customer", "start_s": 13.2, "end_s": 13.8, "text_en": "Yes, speak.", "text_native": "हां, बोलिए ना।" }, { "ucid": "34972178962516981", "idx": 7, "speaker": "agent", "start_s": 13.9, "end_s": 16.0, "text_en": "Your company was registered on the platform, AR Industries, right?", "text_native": "ये आपका कंपनी रजिस्टर था प्लेटफार्म पर, एआर इंडस्ट्रीज करके ना?" }, { "ucid": "34972178962516981", "idx": 8, "speaker": "customer", "start_s": 16.0, "end_s": 16.4, "text_en": "Yes, yes.", "text_native": "जी जी।" }, { "ucid": "34972178962516981", "idx": 9, "speaker": "agent", "start_s": 16.5, "end_s": 19.8, "text_en": "I was following up regarding steel procurement. Do you have any requirement in steel right now, sir, in GP?", "text_native": "स्टील प्रोक्योरमेंट को लेके फॉलो अप कर रहा था। स्टील में अभी कुछ रिक्वायरमेंट है सर जीपी में?" }, { "ucid": "34972178962516981", "idx": 10, "speaker": "customer", "start_s": 20.0, "end_s": 21.2, "text_en": "What are the rates for GP right now?", "text_native": "जीपी में रेट्स क्या चल रहे है अभी?" }, { "ucid": "34972178962516981", "idx": 11, "speaker": "agent", "start_s": 21.5, "end_s": 22.4, "text_en": "Can you tell me the sizes you need?", "text_native": "आपको साइजेस बता सकते हो आप?" }, { "ucid": "34972178962516981", "idx": 12, "speaker": "customer", "start_s": 22.5, "end_s": 23.0, "text_en": "Yes?", "text_native": "जी?" }, { "ucid": "34972178962516981", "idx": 13, "speaker": "agent", "start_s": 23.1, "end_s": 24.5, "text_en": "Can you tell me your sheet's size, thickness?", "text_native": "आपके शीट का साइज, थिकनेस, वो बता सकते हो?" }, { "ucid": "34972178962516981", "idx": 14, "speaker": "customer", "start_s": 24.8, "end_s": 25.5, "text_en": "The gauge is point eight.", "text_native": "गेज रहता है पॉइंट एट।" }, { "ucid": "34972178962516981", "idx": 15, "speaker": "agent", "start_s": 25.6, "end_s": 28.5, "text_en": "Point eight, 1200, 1220 by 2500, 80 GSM regular spangle, correct?", "text_native": "पॉइंट एट, बारह सौ, बारह सौ बीस बाय पच्चीस सौ, अस्सी जीएसएम रेगुलर स्पेंगल, बराबर?" } ], "steps": [ { "ucid": "34972178962516981", "step_id": "SL1", "step_name": "Opener & permission", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "AGENT: Hello, I am calling from the JSW One platform... Hello, Mr. Sheikh from AR Industries?", "comment": "because the agent greeted and identified the customer but did not ask for permission or if it was a good time to talk." }, { "ucid": "34972178962516981", "step_id": "SL2", "step_name": "Hook (supply/price signal)", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "AGENT: I was following up regarding steel procurement. Do you have any requirement in steel right now, sir, in GP?", "comment": "because the agent asked for requirements instead of leading with a supply or price hook as per the supply-led pitch." }, { "ucid": "34972178962516981", "step_id": "SL3", "step_name": "Discovery (6 Qs)", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": 0, "evidence": "", "comment": "because no discovery questions about the customer's business, volume, or suppliers were asked in the provided transcript." }, { "ucid": "34972178962516981", "step_id": "SL4", "step_name": "Pitch (2-3 USPs)", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "because no discovery was done and no USPs were pitched in the provided transcript." }, { "ucid": "34972178962516981", "step_id": "SL5", "step_name": "Qualify", "weight": 2.0, "result": "pass", "earned": 2.0, "questions_hit": null, "evidence": "AGENT: Can you tell me your sheet's size, thickness?", "comment": "because after the customer expressed interest, the agent correctly moved to qualify the specific material specs required." }, { "ucid": "34972178962516981", "step_id": "SL6", "step_name": "Closure with next step", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "because the transcript ends before any next step could be discussed or committed." } ], "objections": [], "missed_steps": [ "SL1 Opener & permission", "SL2 Hook (supply/price signal)", "SL3 Discovery (6 Qs)", "SL4 Pitch (2-3 USPs)", "SL6 Closure with next step" ], "objection_phrases_list": [] }