{ "ucid": "34972178548890550", "call_date": "2026-07-31", "start_time": "2026-07-31 14:38:25", "end_time": "2026-07-31 14:40:49", "duration_sec": 144, "campaign": "IS_MFG_CR_GI_Coated_Opp_Jul26", "disposition": "General Enquiry", "agent": "Ganesh", "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA23bec5dfb0c13f5f6551fea5e35b0163.mp3", "dial_status": "", "customer_status": "answered", "agent_status": "answered", "hangup_by": "AgentHangup", "excel_row": 376, "is_test": 0, "raw_payload": "{\"headers\":{\"host\":\"automate.jswone.in\",\"accept\":\"text/plain, application/json, application/*+json, */*\",\"content-type\":\"application/json\",\"content-length\":\"4327\",\"user-agent\":\"Apache-HttpClient/4.5.14 (Java/11.0.31)\",\"accept-encoding\":\"gzip,deflate\",\"x-cloud-trace-context\":\"1aa396230ffb14ac3920398ecdb5da8c/5020537792106696594\",\"x-forwarded-proto\":\"https\",\"via\":\"1.1 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14:40:49\"}},\"webhookUrl\":\"https://automate.jswone.in/webhook/transcripts\",\"executionMode\":\"production\"}", "audio_path": "/data/audio/34972178548890550__DIA23bec5dfb0c13f5f6551fea5e35b0163.mp3", "audio_bytes": 398520, "audio_status": "ok", "audio_error": null, "excel_turn_count": 29, "ingested_at": "2026-09-03 08:21:44.614582+00", "audio_secs": 132.84, "source_file": null, "upload_id": null, "audio_permanent": 0, "english_text": "[0s] UNKNOWN: Hi, if you record your name and reason for calling, I'll see if this person is available.\n[5s] AGENT: Ganesh from JSW One platform.\n[8s] UNKNOWN: Thanks. Please stay on the line.\n[10s] CUSTOMER: Hello?\n[11s] AGENT: Hello?\n[11s] AGENT: Hello, yeah, good afternoon, sir. Ganesh this side from JSW One platform.\n[16s] CUSTOMER: Hello?\n[16s] AGENT: Hello?\n[18s] AGENT: Hello? Yeah, for good afternoon. Ganesh this side from JSW One platform.\n[21s] CUSTOMER: Okay.\n[21s] AGENT: Yeah, sir, actually I'm registering on from T&Q Engineering in our website, right? Like two years back. I think in the year 2024. Yeah. So I was just going through your account, sir. So just seen like after 2024, we haven't received any inquiry from your end. So just wanted to know, sir, like how is your procurement is going on and if any requirement is there as of now?\n[31s] CUSTOMER: Actually, we're getting a price, better price from a local dealer. That's why I am going here.\n[36s] AGENT: Okay. So earlier the problem was like, sir, we used to, you know, supply our material through sellers. But right now we have started our own yard. 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So I was just going through your account, sir. So just seen like after 2024, we haven't received any inquiry from your end. So just wanted to know, sir, like how is your procurement is going on and if any requirement is there as of now?", "text_native": "Yeah, sir, actually I'm registering on from T&Q Engineering in our website, right? Like two years back. I think in the year 2024. Yeah. So I was just going through your account, sir. So just seen like after 2024, we haven't received any inquiry from your end. So just wanted to know, sir, like how is your procurement is going on and if any requirement is there as of now?" }, { "ucid": "34972178548890550", "idx": 11, "speaker": "customer", "start_s": 31.4, "end_s": 35.8, "text_en": "Actually, we're getting a price, better price from a local dealer. That's why I am going here.", "text_native": "Actually, we're getting a price, better price from a local dealer. That's why I am going here." }, { "ucid": "34972178548890550", "idx": 12, "speaker": "agent", "start_s": 36.3, "end_s": 43.0, "text_en": "Okay. So earlier the problem was like, sir, we used to, you know, supply our material through sellers. But right now we have started our own yard. So you'll be getting much better prices.", "text_native": "Okay. So earlier the problem was like, sir, we used to, you know, supply our material through sellers. But right now we have started our own yard. So you'll be getting much better prices." }, { "ucid": "34972178548890550", "idx": 13, "speaker": "customer", "start_s": 43.1, "end_s": 53.1, "text_en": "Yeah, yeah, yeah. Actually, that that is actually Vijayawada to Vizag shipping cost and transportation, everything is exceeded our what we're getting from the local price. Uh, that is the main reason.", "text_native": "Yeah, yeah, yeah. Actually, that that is actually Vijayawada to Vizag shipping cost and transportation, everything is exceeded our what we're getting from the local price. Uh, that is the main reason." }, { "ucid": "34972178548890550", "idx": 14, "speaker": "agent", "start_s": 53.2, "end_s": 54.6, "text_en": "Okay, the freight part and everything.", "text_native": "Okay, the freight part and everything." }, { "ucid": "34972178548890550", "idx": 15, "speaker": "customer", "start_s": 54.6, "end_s": 58.9, "text_en": "Earlier, earlier also, I think three or four times I I just I was only discussed with your colleagues.", "text_native": "Earlier, earlier also, I think three or four times I I just I was only discussed with your colleagues." }, { "ucid": "34972178548890550", "idx": 16, "speaker": "customer", "start_s": 59.2, "end_s": 104.9, "text_en": "But they are not supposed to do anything. We are going local vendor. We are going local vendor. 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