{
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  "call_date": "2026-07-31",
  "start_time": "2026-07-31 11:06:29",
  "end_time": "2026-07-31 11:07:01",
  "duration_sec": 32,
  "campaign": "IS_MFG_CR_GI_Coated_Opp_Jul26",
  "disposition": "General Enquiry",
  "agent": "Rohit Mishra",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA91fb2e837fd8754ede76ee01ddb6ec96.mp3",
  "dial_status": "",
  "customer_status": "answered",
  "agent_status": "answered",
  "hangup_by": "AgentHangup",
  "excel_row": 128,
  "is_test": 0,
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  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 8,
  "ingested_at": "2026-09-03 08:21:44.614582+00",
  "audio_secs": 18.576,
  "source_file": null,
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[0s] UNKNOWN: [inaudible] payment [inaudible]\n[4s] CUSTOMER: Hello?\n[4s] AGENT: Hello.\n[5s] AGENT: Is this Noor Mohammad ji speaking?   (नूर मोहम्मद जी बात कर रहे हैं?)\n[6s] CUSTOMER: Yes, tell me.   (हाँ जी बोलिए।)\n[7s] AGENT: Yes, hello. This is Rohit Mishra speaking from JSW, from Mumbai.   (जी नमस्ते। रोहित मिश्रा बात कर रहा हूँ JSW से, from Mumbai.)\n[10s] CUSTOMER: From where, sir?   (किधर से सर?)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 7,
  "connected": 1,
  "audio_notes": "noisy: There is some muffled background conversation at the beginning of the call.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "7 turns, clean transcript (14% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "customer_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 1.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"CL1 Opener acknowledges platform submission\", \"CL2 Revalidate every field\", \"CL3 Discovery (5 Qs, woven naturally)\", \"CL4 Closure with price & timeline\"]",
  "pitch_coaching_note": "For customer-led calls, open by referencing their online inquiry to provide immediate context, rather than using a generic introduction.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent introduced himself and his company. The customer asked for clarification on the agent's location, and the call ended immediately after. No business details were discussed due to the extremely short duration.",
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  "latency_ms": 19994,
  "input_tokens": 2746,
  "output_tokens": 586,
  "created_at": "2026-09-03 09:33:43",
  "sentiment": "neutral",
  "sentiment_score": 0.0,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 0,
  "lex_hits": 0,
  "objection_phrases": "[]",
  "sentiment_method": "0.7*prior (damped - label alone is weak)",
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  "agent_talk_sec": 4.0,
  "customer_talk_sec": 1.6,
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  "longest_monologue_sec": 2.5,
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  "customer_turns": 3,
  "discovery_qs": 1,
  "words_agent": 18,
  "words_customer": 7,
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      "ucid": "34972178547618932",
      "idx": 0,
      "speaker": "unknown",
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      "end_s": 2.81,
      "text_en": "[inaudible] payment [inaudible]",
      "text_native": "[inaudible] payment [inaudible]"
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      "idx": 1,
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      "text_native": "Hello?"
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      "idx": 2,
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      "text_native": "Hello."
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      "ucid": "34972178547618932",
      "idx": 3,
      "speaker": "agent",
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      "text_en": "Is this Noor Mohammad ji speaking?",
      "text_native": "नूर मोहम्मद जी बात कर रहे हैं?"
    },
    {
      "ucid": "34972178547618932",
      "idx": 4,
      "speaker": "customer",
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      "end_s": 6.79,
      "text_en": "Yes, tell me.",
      "text_native": "हाँ जी बोलिए।"
    },
    {
      "ucid": "34972178547618932",
      "idx": 5,
      "speaker": "agent",
      "start_s": 7.06,
      "end_s": 9.6,
      "text_en": "Yes, hello. This is Rohit Mishra speaking from JSW, from Mumbai.",
      "text_native": "जी नमस्ते। रोहित मिश्रा बात कर रहा हूँ JSW से, from Mumbai."
    },
    {
      "ucid": "34972178547618932",
      "idx": 6,
      "speaker": "customer",
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      "end_s": 10.63,
      "text_en": "From where, sir?",
      "text_native": "किधर से सर?"
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    {
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      "step_id": "CL1",
      "step_name": "Opener acknowledges platform submission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent used a generic introduction instead of acknowledging the customer's online submission."
    },
    {
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      "questions_hit": 0,
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      "result": "fail",
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      "questions_hit": 0,
      "evidence": "",
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    },
    {
      "ucid": "34972178547618932",
      "step_id": "CL4",
      "step_name": "Closure with price & timeline",
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      "questions_hit": null,
      "evidence": "",
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    },
    {
      "ucid": "34972178547618932",
      "step_id": "CL5",
      "step_name": "No unnecessary re-pitching",
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      "evidence": "This is Rohit Mishra speaking from JSW, from Mumbai.",
      "comment": "The agent did not re-pitch the portfolio, as the call ended immediately after the introduction."
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    "CL1 Opener acknowledges platform submission",
    "CL2 Revalidate every field",
    "CL3 Discovery (5 Qs, woven naturally)",
    "CL4 Closure with price & timeline"
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  "objection_phrases_list": []
}