{
  "ucid": "34972178540345180",
  "call_date": "2026-07-30",
  "start_time": "2026-07-30 14:54:11",
  "end_time": "2026-07-30 14:56:11",
  "duration_sec": 120,
  "campaign": "IS_MFG_CR_GI_Coated_Opp_Jul26",
  "disposition": "General Enquiry",
  "agent": "Rohit Mishra",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAab41c104562f3cb5857656e662d705b4.mp3",
  "dial_status": "",
  "customer_status": "answered",
  "agent_status": "answered",
  "hangup_by": "AgentHangup",
  "excel_row": 374,
  "is_test": 0,
  "raw_payload": "{\"headers\":{\"host\":\"automate.jswone.in\",\"accept\":\"text/plain, application/json, application/*+json, */*\",\"content-type\":\"application/json\",\"content-length\":\"4601\",\"user-agent\":\"Apache-HttpClient/4.5.14 (Java/11.0.31)\",\"accept-encoding\":\"gzip,deflate\",\"x-cloud-trace-context\":\"7b5c11510ba5dcfeba27e8cac414e8f1/7034577919810631690\",\"x-forwarded-proto\":\"https\",\"via\":\"1.1 google\",\"x-forwarded-for\":\"3.111.26.194,34.8.227.186\"},\"params\":{},\"query\":{},\"body\":{\"conversation\":{\"turnwise\":[{\"transcript\":\"hi if you record your name and reason for calling i'll see if this person is available\",\"channel\":1,\"start\":0,\"end\":4.799875},{\"transcript\":\"hi nearanjay i am rohiv this site from g sw\",\"channel\":0,\"start\":3.199875,\"end\":9.399875},{\"transcript\":\"thanks please stay on the line\",\"channel\":1,\"start\":13.999875,\"end\":16.199875},{\"transcript\":\"that's good\",\"channel\":0,\"start\":14.199875,\"end\":16.599875},{\"transcript\":\"yeah\",\"channel\":0,\"start\":20.999875,\"end\":21.999875},{\"transcript\":\"hello\",\"channel\":1,\"start\":22.599875,\"end\":24.199875},{\"transcript\":\"hello\",\"channel\":0,\"start\":23.799875,\"end\":24.599875},{\"transcript\":\"hello\",\"channel\":1,\"start\":24.799875,\"end\":25.799875},{\"transcript\":\"uh niranj yes is this niranjan\",\"channel\":0,\"start\":24.999875,\"end\":28.199875},{\"transcript\":\"yeah it is\",\"channel\":1,\"start\":27.999875,\"end\":29.599875},{\"transcript\":\"yeah hi uh rover this is from g s and dumbbell\",\"channel\":0,\"start\":29.399875,\"end\":31.999875},{\"transcript\":\"from there\",\"channel\":1,\"start\":32.599875,\"end\":34.599875},{\"transcript\":\"hello am i audible\",\"channel\":0,\"start\":34.399875,\"end\":36.399875},{\"transcript\":\"yeah yeah you are audible uh from which company are you calling from\",\"channel\":1,\"start\":35.399875,\"end\":39.599875},{\"transcript\":\"yeah my name is rovit misha i am calling you from jujinburg chief\",\"channel\":0,\"start\":36.799875,\"end\":43.199875},{\"transcript\":\"uh okay\",\"channel\":1,\"start\":44.799875,\"end\":45.799875},{\"transcript\":\"yeah so basically i found your company rami goda rame goda yeah and you are based in tamil to visit\",\"channel\":0,\"start\":46.399875,\"end\":54.999875},{\"transcript\":\"no no it's karnataka\",\"channel\":1,\"start\":55.799875,\"end\":57.399875},{\"transcript\":\"okay karnataka all right so basically just wanted to inform that since one of the india's largest plants is located in india right now is in karnataka so for all the native native customers of karnataka we have a special office in mileshill\",\"channel\":0,\"start\":57.799875,\"end\":72.199875},{\"transcript\":\"haan\",\"channel\":1,\"start\":66.399875,\"end\":67.199875},{\"transcript\":\"so if you have any requirement in milestones\",\"channel\":0,\"start\":73.199875,\"end\":76.199875},{\"transcript\":\"no but uh already the work is\",\"channel\":1,\"start\":73.199875,\"end\":75.799875},{\"transcript\":\"mm hmm\",\"channel\":0,\"start\":76.599875,\"end\":77.599875},{\"transcript\":\"no the work is already completed actually i in fact i reached out to jsw ours was a requirement of three fifty square metres\",\"channel\":1,\"start\":76.599875,\"end\":84.999875},{\"transcript\":\"achar please\",\"channel\":0,\"start\":81.199875,\"end\":83.799875},{\"transcript\":\"so what we said was yeah so that is too small of an order and we\",\"channel\":1,\"start\":85.599875,\"end\":90.399875},{\"transcript\":\"okay\",\"channel\":0,\"start\":85.799875,\"end\":86.599875},{\"transcript\":\"really take something the minimum order quantity\",\"channel\":1,\"start\":90.599875,\"end\":93.199875},{\"transcript\":\"right we have an m o p policy yeah right right right\",\"channel\":0,\"start\":92.199875,\"end\":94.999875},{\"transcript\":\"higher yeah yeah the m o k was big so yeah that's why i had to go with some\",\"channel\":1,\"start\":93.399875,\"end\":98.999875},{\"transcript\":\"we have a mini water point\",\"channel\":0,\"start\":95.199875,\"end\":96.999875},{\"transcript\":\"winter and the work is already completed\",\"channel\":1,\"start\":99.199875,\"end\":100.999875},{\"transcript\":\"got it hello uh you were in touch with swamiya right\",\"channel\":0,\"start\":101.199875,\"end\":105.199875},{\"transcript\":\"yes yes\",\"channel\":1,\"start\":105.599875,\"end\":106.199875},{\"transcript\":\"no problem okay\",\"channel\":0,\"start\":106.599875,\"end\":107.999875},{\"transcript\":\"thank you\",\"channel\":0,\"start\":108.199875,\"end\":108.989875},{\"transcript\":\"okay yeah thank you thanks\",\"channel\":1,\"start\":108.199875,\"end\":109.789875}]},\"process_type\":\"postprocess\",\"additional_cdr\":\"{}\",\"spa_details\":\"\",\"reports\":{\"monitorUCID\":34972178540345180,\"custom_report\":null,\"summary\":null,\"topic\":null,\"sentiment\":null,\"cdr\":{\"monitorUCID\":34972178540345180,\"CallDate\":\"2026-07-30\",\"StartTime\":\"2026-07-30 14:54:11\",\"EndTime\":\"2026-07-30 14:56:11\",\"CallDuration\":\"00:02:00\",\"CampaignName\":\"IS_MFG_CR_GI_Coated_Opp_Jul26\",\"Disposition\":\"General Enquiry\",\"AgentName\":\"Rohit Mishra\",\"DialStatus\":\"\",\"CustomerStatus\":\"answered\",\"AgentStatus\":\"answered\",\"HangupBy\":\"AgentHangup\",\"AudioFile\":\"https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAab41c104562f3cb5857656e662d705b4.mp3\"}},\"cdr_meta\":{\"CallDate\":\"2026-07-30\",\"CallStartTime\":\"2026-07-30 14:54:11\",\"CallEndTime\":\"2026-07-30 14:56:11\"}},\"webhookUrl\":\"https://automate.jswone.in/webhook/transcripts\",\"executionMode\":\"production\"}",
  "audio_path": "/data/audio/34972178540345180__DIAab41c104562f3cb5857656e662d705b4.mp3",
  "audio_bytes": 334584,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 37,
  "ingested_at": "2026-09-03 08:21:44.614582+00",
  "audio_secs": 111.528,
  "source_file": null,
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[0s] UNKNOWN: Hi, to record your name and reason for calling. I'll see if this person is available.\n[4s] AGENT: Uh hi Niranjan, Rohit this side from JSW.\n[9s] UNKNOWN: Thanks. Please stay on the line.\n[15s] CUSTOMER: Hello.\n[15s] AGENT: Hello.\n[16s] CUSTOMER: Hello, ready?\n[17s] AGENT: Uh is this Niranjan?\n[18s] CUSTOMER: Yeah, it is.\n[18s] AGENT: Yeah, hi. Uh Rohit this side from JSW, Mumbai.\n[21s] CUSTOMER: Uh from where?\n[22s] AGENT: Hello, am I audible?\n[23s] CUSTOMER: Yeah, yeah, you are audible. Uh from which company are you calling from?\n[26s] AGENT: Uh my name is Rohit Mishra. I'm calling you from JSW, Jindal Steel.\n[29s] CUSTOMER: Uh okay.\n[30s] AGENT: Yeah. So basically I found your company, uh Ramegowda's... Ramegowda, yeah. And you are based in uh Tamil Nadu, is it?\n[35s] CUSTOMER: No, no, no, it's Karnataka.\n[36s] AGENT: Okay, Karnataka. Alright. So basically uh I just wanted to inform that uh since uh one of the India's largest plant is located in India right now is in Karnataka. So for all the native native customers of Karnataka, we have a special office in mild steel.\n[44s] CUSTOMER: But the work is already completed, no?\n[45s] AGENT: So if you have any requirement in mild steel...\n[46s] CUSTOMER: No, the work is already completed actually. In fact, I reached out to JSW. Our was a requirement of 350 square meters. So what they said was, yeah, so that is too small of an order and uh we generally take something uh the minimum order...\n[53s] AGENT: Right, we have an MOQ policy. Yeah, right, right, right. We have a minimum order quantity.\n[56s] CUSTOMER: Yes, yes. So yeah, that's why I had to go with some local vendor and the work is already completed anyway.\n[60s] AGENT: Got it. Uh you were in touch with Soumya, right?\n[62s] CUSTOMER: Yes, yes.\n[62s] AGENT: No problem. Okay.\n[63s] CUSTOMER: Okay. Thank you.\n[64s] AGENT: Thank you.\n[65s] CUSTOMER: Thanks for calling. Yeah.",
  "language": "English",
  "languages": "[\"English\"]",
  "turn_count": 28,
  "connected": 1,
  "audio_notes": "clear: The call begins with an automated system before connecting to the customer. There is some light background noise on the agent's side.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "28 turns, clean transcript (0% inaudible)",
  "band_language": "English",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "customer_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 0.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"CL1 Opener acknowledges platform submission\", \"CL2 Revalidate every field\", \"CL3 Discovery (5 Qs, woven naturally)\", \"CL4 Closure with price & timeline\", \"CL5 No unnecessary re-pitching\"]",
  "pitch_coaching_note": "When calling a lead from our platform, your opener must acknowledge their inquiry to show you know who they are; starting with a generic pitch makes it feel like a cold call.",
  "usp_relevance": "mismatched",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 1,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 1,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted a customer about a requirement. The customer explained that the work was already completed, as their original inquiry to JSW had been rejected for being below the minimum order quantity (MOQ). Consequently, they had sourced the material from a local vendor. The call ended as there was no current requirement.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"CL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not acknowledge a platform submission, instead opening the call as if it were a cold lead from a database.\"}, {\"step_id\": \"CL2\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No revalidation of product, quantity, or other details occurred as the customer immediately stated the work was already complete.\"}, {\"step_id\": \"CL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No discovery questions were asked; the conversation was cut short by the customer explaining their need was in the past.\"}, {\"step_id\": \"CL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call did not progress to a stage where price or timeline could be discussed.\"}, {\"step_id\": \"CL5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"AGENT: So for all the native native customers of Karnataka, we have a special office in mild steel.\", \"comment\": \"The agent opened with a generic regional pitch instead of acknowledging the customer's prior interaction on the platform.\"}], \"usp_relevance\": \"mismatched\", \"pitch_coaching_note\": \"When calling a lead from our platform, your opener must acknowledge their inquiry to show you know who they are; starting with a generic pitch makes it feel like a cold call.\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": true, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent contacted a customer about a requirement. The customer explained that the work was already completed, as their original inquiry to JSW had been rejected for being below the minimum order quantity (MOQ). Consequently, they had sourced the material from a local vendor. The call ended as there was no current requirement.\"}",
  "error": null,
  "latency_ms": 33001,
  "input_tokens": 3243,
  "output_tokens": 653,
  "created_at": "2026-09-03 09:51:57",
  "sentiment": "positive",
  "sentiment_score": 0.325,
  "sentiment_confidence": "high",
  "pos": 18,
  "neg": 4,
  "lex_hits": 20,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.569,
  "agent_talk_sec": 27.8,
  "customer_talk_sec": 21.1,
  "dead_air_sec": 71.1,
  "longest_monologue_sec": 7.5,
  "agent_wpm": 317.3,
  "interruptions": 0,
  "agent_turns": 13,
  "customer_turns": 13,
  "discovery_qs": 4,
  "words_agent": 147,
  "words_customer": 112,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "34972178540345180",
      "idx": 0,
      "speaker": "unknown",
      "start_s": 0.18,
      "end_s": 4.18,
      "text_en": "Hi, to record your name and reason for calling. I'll see if this person is available.",
      "text_native": "Hi, to record your name and reason for calling. I'll see if this person is available."
    },
    {
      "ucid": "34972178540345180",
      "idx": 1,
      "speaker": "agent",
      "start_s": 4.5,
      "end_s": 6.84,
      "text_en": "Uh hi Niranjan, Rohit this side from JSW.",
      "text_native": "Uh hi Niranjan, Rohit this side from JSW."
    },
    {
      "ucid": "34972178540345180",
      "idx": 2,
      "speaker": "unknown",
      "start_s": 8.55,
      "end_s": 10.0,
      "text_en": "Thanks. Please stay on the line.",
      "text_native": "Thanks. Please stay on the line."
    },
    {
      "ucid": "34972178540345180",
      "idx": 3,
      "speaker": "customer",
      "start_s": 14.79,
      "end_s": 15.2,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "34972178540345180",
      "idx": 4,
      "speaker": "agent",
      "start_s": 15.43,
      "end_s": 15.79,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "34972178540345180",
      "idx": 5,
      "speaker": "customer",
      "start_s": 16.0,
      "end_s": 16.5,
      "text_en": "Hello, ready?",
      "text_native": "Hello, ready?"
    },
    {
      "ucid": "34972178540345180",
      "idx": 6,
      "speaker": "agent",
      "start_s": 16.6,
      "end_s": 17.8,
      "text_en": "Uh is this Niranjan?",
      "text_native": "Uh is this Niranjan?"
    },
    {
      "ucid": "34972178540345180",
      "idx": 7,
      "speaker": "customer",
      "start_s": 17.9,
      "end_s": 18.4,
      "text_en": "Yeah, it is.",
      "text_native": "Yeah, it is."
    },
    {
      "ucid": "34972178540345180",
      "idx": 8,
      "speaker": "agent",
      "start_s": 18.5,
      "end_s": 20.5,
      "text_en": "Yeah, hi. Uh Rohit this side from JSW, Mumbai.",
      "text_native": "Yeah, hi. Uh Rohit this side from JSW, Mumbai."
    },
    {
      "ucid": "34972178540345180",
      "idx": 9,
      "speaker": "customer",
      "start_s": 21.0,
      "end_s": 21.6,
      "text_en": "Uh from where?",
      "text_native": "Uh from where?"
    },
    {
      "ucid": "34972178540345180",
      "idx": 10,
      "speaker": "agent",
      "start_s": 22.0,
      "end_s": 22.8,
      "text_en": "Hello, am I audible?",
      "text_native": "Hello, am I audible?"
    },
    {
      "ucid": "34972178540345180",
      "idx": 11,
      "speaker": "customer",
      "start_s": 23.0,
      "end_s": 25.8,
      "text_en": "Yeah, yeah, you are audible. Uh from which company are you calling from?",
      "text_native": "Yeah, yeah, you are audible. Uh from which company are you calling from?"
    },
    {
      "ucid": "34972178540345180",
      "idx": 12,
      "speaker": "agent",
      "start_s": 26.0,
      "end_s": 28.5,
      "text_en": "Uh my name is Rohit Mishra. I'm calling you from JSW, Jindal Steel.",
      "text_native": "Uh my name is Rohit Mishra. I'm calling you from JSW, Jindal Steel."
    },
    {
      "ucid": "34972178540345180",
      "idx": 13,
      "speaker": "customer",
      "start_s": 28.9,
      "end_s": 29.4,
      "text_en": "Uh okay.",
      "text_native": "Uh okay."
    },
    {
      "ucid": "34972178540345180",
      "idx": 14,
      "speaker": "agent",
      "start_s": 29.8,
      "end_s": 34.5,
      "text_en": "Yeah. So basically I found your company, uh Ramegowda's... Ramegowda, yeah. And you are based in uh Tamil Nadu, is it?",
      "text_native": "Yeah. So basically I found your company, uh Ramegowda's... Ramegowda, yeah. And you are based in uh Tamil Nadu, is it?"
    },
    {
      "ucid": "34972178540345180",
      "idx": 15,
      "speaker": "customer",
      "start_s": 34.8,
      "end_s": 35.9,
      "text_en": "No, no, no, it's Karnataka.",
      "text_native": "No, no, no, it's Karnataka."
    },
    {
      "ucid": "34972178540345180",
      "idx": 16,
      "speaker": "agent",
      "start_s": 36.0,
      "end_s": 43.5,
      "text_en": "Okay, Karnataka. Alright. So basically uh I just wanted to inform that uh since uh one of the India's largest plant is located in India right now is in Karnataka. So for all the native native customers of Karnataka, we have a special office in mild steel.",
      "text_native": "Okay, Karnataka. Alright. So basically uh I just wanted to inform that uh since uh one of the India's largest plant is located in India right now is in Karnataka. So for all the native native customers of Karnataka, we have a special office in mild steel."
    },
    {
      "ucid": "34972178540345180",
      "idx": 17,
      "speaker": "customer",
      "start_s": 43.6,
      "end_s": 44.8,
      "text_en": "But the work is already completed, no?",
      "text_native": "But the work is already completed, no?"
    },
    {
      "ucid": "34972178540345180",
      "idx": 18,
      "speaker": "agent",
      "start_s": 44.9,
      "end_s": 46.2,
      "text_en": "So if you have any requirement in mild steel...",
      "text_native": "So if you have any requirement in mild steel..."
    },
    {
      "ucid": "34972178540345180",
      "idx": 19,
      "speaker": "customer",
      "start_s": 46.3,
      "end_s": 53.0,
      "text_en": "No, the work is already completed actually. In fact, I reached out to JSW. Our was a requirement of 350 square meters. So what they said was, yeah, so that is too small of an order and uh we generally take something uh the minimum order...",
      "text_native": "No, the work is already completed actually. In fact, I reached out to JSW. Our was a requirement of 350 square meters. So what they said was, yeah, so that is too small of an order and uh we generally take something uh the minimum order..."
    },
    {
      "ucid": "34972178540345180",
      "idx": 20,
      "speaker": "agent",
      "start_s": 53.1,
      "end_s": 55.5,
      "text_en": "Right, we have an MOQ policy. Yeah, right, right, right. We have a minimum order quantity.",
      "text_native": "Right, we have an MOQ policy. Yeah, right, right, right. We have a minimum order quantity."
    },
    {
      "ucid": "34972178540345180",
      "idx": 21,
      "speaker": "customer",
      "start_s": 55.6,
      "end_s": 59.8,
      "text_en": "Yes, yes. So yeah, that's why I had to go with some local vendor and the work is already completed anyway.",
      "text_native": "Yes, yes. So yeah, that's why I had to go with some local vendor and the work is already completed anyway."
    },
    {
      "ucid": "34972178540345180",
      "idx": 22,
      "speaker": "agent",
      "start_s": 59.9,
      "end_s": 61.5,
      "text_en": "Got it. Uh you were in touch with Soumya, right?",
      "text_native": "Got it. Uh you were in touch with Soumya, right?"
    },
    {
      "ucid": "34972178540345180",
      "idx": 23,
      "speaker": "customer",
      "start_s": 61.6,
      "end_s": 62.1,
      "text_en": "Yes, yes.",
      "text_native": "Yes, yes."
    },
    {
      "ucid": "34972178540345180",
      "idx": 24,
      "speaker": "agent",
      "start_s": 62.3,
      "end_s": 63.2,
      "text_en": "No problem. Okay.",
      "text_native": "No problem. Okay."
    },
    {
      "ucid": "34972178540345180",
      "idx": 25,
      "speaker": "customer",
      "start_s": 63.3,
      "end_s": 64.2,
      "text_en": "Okay. Thank you.",
      "text_native": "Okay. Thank you."
    },
    {
      "ucid": "34972178540345180",
      "idx": 26,
      "speaker": "agent",
      "start_s": 64.3,
      "end_s": 64.5,
      "text_en": "Thank you.",
      "text_native": "Thank you."
    },
    {
      "ucid": "34972178540345180",
      "idx": 27,
      "speaker": "customer",
      "start_s": 64.6,
      "end_s": 65.8,
      "text_en": "Thanks for calling. Yeah.",
      "text_native": "Thanks for calling. Yeah."
    }
  ],
  "steps": [
    {
      "ucid": "34972178540345180",
      "step_id": "CL1",
      "step_name": "Opener acknowledges platform submission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not acknowledge a platform submission, instead opening the call as if it were a cold lead from a database."
    },
    {
      "ucid": "34972178540345180",
      "step_id": "CL2",
      "step_name": "Revalidate every field",
      "weight": 3.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No revalidation of product, quantity, or other details occurred as the customer immediately stated the work was already complete."
    },
    {
      "ucid": "34972178540345180",
      "step_id": "CL3",
      "step_name": "Discovery (5 Qs, woven naturally)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No discovery questions were asked; the conversation was cut short by the customer explaining their need was in the past."
    },
    {
      "ucid": "34972178540345180",
      "step_id": "CL4",
      "step_name": "Closure with price & timeline",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call did not progress to a stage where price or timeline could be discussed."
    },
    {
      "ucid": "34972178540345180",
      "step_id": "CL5",
      "step_name": "No unnecessary re-pitching",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "AGENT: So for all the native native customers of Karnataka, we have a special office in mild steel.",
      "comment": "The agent opened with a generic regional pitch instead of acknowledging the customer's prior interaction on the platform."
    }
  ],
  "objections": [],
  "missed_steps": [
    "CL1 Opener acknowledges platform submission",
    "CL2 Revalidate every field",
    "CL3 Discovery (5 Qs, woven naturally)",
    "CL4 Closure with price & timeline",
    "CL5 No unnecessary re-pitching"
  ],
  "objection_phrases_list": []
}