{
  "ucid": "34972178539985412",
  "call_date": "2026-07-30",
  "start_time": "2026-07-30 13:54:14",
  "end_time": "2026-07-30 13:55:10",
  "duration_sec": 56,
  "campaign": "IS_MFG_CR_GI_Coated_Opp_Jul26",
  "disposition": "No_requirement",
  "agent": "dhruv",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA286d067511f63ae611828b4eb2aac5af.mp3",
  "dial_status": "",
  "customer_status": "answered",
  "agent_status": "answered",
  "hangup_by": "UserHangup",
  "excel_row": 223,
  "is_test": 0,
  "raw_payload": "{\"headers\":{\"host\":\"automate.jswone.in\",\"accept\":\"text/plain, application/json, application/*+json, */*\",\"content-type\":\"application/json\",\"content-length\":\"2290\",\"user-agent\":\"Apache-HttpClient/4.5.14 (Java/11.0.31)\",\"accept-encoding\":\"gzip,deflate\",\"x-cloud-trace-context\":\"7d0afabc607303af7ff563a243a77f84/10957378624542858185\",\"x-forwarded-proto\":\"https\",\"via\":\"1.1 google\",\"x-forwarded-for\":\"3.111.26.194,34.8.227.186\"},\"params\":{},\"query\":{},\"body\":{\"conversation\":{\"turnwise\":[{\"transcript\":\"ો\",\"channel\":0,\"start\":0,\"end\":0.999875},{\"transcript\":\"હલો\",\"channel\":1,\"start\":0,\"end\":2.199875},{\"transcript\":\"હૈલો\",\"channel\":0,\"start\":1.999875,\"end\":3.599875},{\"transcript\":\"હા\",\"channel\":1,\"start\":3.999875,\"end\":4.799875},{\"transcript\":\"પ્રાઇવેટ લિમિટેડ\",\"channel\":0,\"start\":6.599875,\"end\":8.799875},{\"transcript\":\"આ બોલો\",\"channel\":1,\"start\":8.999875,\"end\":9.999875},{\"transcript\":\"ી વાત કરો\",\"channel\":0,\"start\":9.399875,\"end\":14.799875},{\"transcript\":\"આ બોલો\",\"channel\":1,\"start\":14.599875,\"end\":15.599875},{\"transcript\":\"છેરકવાર મમાં\",\"channel\":0,\"start\":15.999875,\"end\":19.199875},{\"transcript\":\"તમે કંપને માંથી બોલો છો કે કોઈ ડીલર નથી થી\",\"channel\":1,\"start\":21.999875,\"end\":25.399875},{\"transcript\":\"વત કરત\",\"channel\":0,\"start\":24.599875,\"end\":28.399875},{\"transcript\":\"કંપનીથી વાત કરો છો ઓકે\",\"channel\":1,\"start\":27.199875,\"end\":29.999875},{\"transcript\":\"મના મોબાઇલ નંબરર તમારા કોન્ટેક્ટ કોઈને મોકલાનો મારી રિક્વારમેન્ટ મોકલાવુ છો\",\"channel\":1,\"start\":31.399875,\"end\":36.799875},{\"transcript\":\"મોકયો\",\"channel\":0,\"start\":36.599875,\"end\":37.989875},{\"transcript\":\"ઓ\",\"channel\":1,\"start\":38.199875,\"end\":38.789875}]},\"process_type\":\"postprocess\",\"additional_cdr\":\"{}\",\"spa_details\":\"\",\"reports\":{\"monitorUCID\":34972178539985412,\"custom_report\":null,\"summary\":null,\"topic\":null,\"sentiment\":null,\"cdr\":{\"monitorUCID\":34972178539985412,\"CallDate\":\"2026-07-30\",\"StartTime\":\"2026-07-30 13:54:14\",\"EndTime\":\"2026-07-30 13:55:10\",\"CallDuration\":\"00:00:56\",\"CampaignName\":\"IS_MFG_CR_GI_Coated_Opp_Jul26\",\"Disposition\":\"No_requirement\",\"AgentName\":\"dhruv\",\"DialStatus\":\"\",\"CustomerStatus\":\"answered\",\"AgentStatus\":\"answered\",\"HangupBy\":\"UserHangup\",\"AudioFile\":\"https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA286d067511f63ae611828b4eb2aac5af.mp3\"}},\"cdr_meta\":{\"CallDate\":\"2026-07-30\",\"CallStartTime\":\"2026-07-30 13:54:14\",\"CallEndTime\":\"2026-07-30 13:55:10\"}},\"webhookUrl\":\"https://automate.jswone.in/webhook/transcripts\",\"executionMode\":\"production\"}",
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  "excel_turn_count": 15,
  "ingested_at": "2026-09-03 08:21:44.614582+00",
  "audio_secs": 39.744,
  "source_file": null,
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[0s] CUSTOMER: Hello.   (હલો)\n[1s] AGENT: Hello.   (હલો)\n[2s] CUSTOMER: Yes.   (હા)\n[3s] AGENT: Lakshmi Housing Private Limited?   (લક્ષ્મી હાઉસિંગ પ્રાઇવેટ લિમિટેડ?)\n[5s] CUSTOMER: Yes, speak.   (હા બોલો)\n[5s] AGENT: Uh sir, I'm speaking from JSW One, which is Jindal Steel Works Mumbai.   (અ સર JSW One થી વાત કરું છું, જે Jindal Steel Works મુંબઈ.)\n[9s] CUSTOMER: Yes, speak.   (હા બોલો)\n[10s] AGENT: Uh sir, is there any requirement right now in sheet metals?   (અ સાહેબ કઈ છે requirement અત્યારે sheet metals માં?)\n[14s] CUSTOMER: So are you speaking from the company or from some dealer's place?   (તો તમે company માંથી બોલો છો કે કોઈ dealer ના ત્યાંથી?)\n[17s] AGENT: I'm speaking from the company, sir. I'm speaking from JSW One.   (Company થી વાત કરું સાહેબ, JSW One થી વાત કરું.)\n[19s] CUSTOMER: You are speaking from the company. Okay.   (Company થી વાત કરો છો. Okay.)\n[22s] CUSTOMER: Send me your contact, if anyone's, on this mobile number. I will send my requirement there, okay.   (મને આ mobile number પર તમારો contact જો કોઈનો મોકલોને, મારી requirement ત્યાં મોકલાવું છું ચલો.)\n[26s] AGENT: Yes sir, send it.   (હા સાહેબ મોકલો.)\n[27s] CUSTOMER: Okay.",
  "language": "Gujarati",
  "languages": "[\"Gujarati\", \"English\"]",
  "turn_count": 14,
  "connected": 1,
  "audio_notes": "clear: There is some background chatter on the agent's side, but it does not significantly affect transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "14 turns, clean transcript (0% inaudible)",
  "band_language": "Gujarati",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "customer_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 1.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"CL1 Opener acknowledges platform submission\", \"CL2 Revalidate every field\", \"CL3 Discovery (5 Qs, woven naturally)\", \"CL4 Closure with price & timeline\"]",
  "pitch_coaching_note": "For a customer-led inquiry, always open by referencing their action on our platform (e.g., 'I'm calling about the requirement you placed on our website') to establish immediate context and credibility.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "construction",
  "mfg_flag": 1,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 1,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent called a customer from 'Lakshmi Housing Private Limited' but failed to reference their online inquiry, treating it as a cold call. The customer questioned if the agent was from the company or a dealer, then requested contact details to send their requirement later. The agent agreed without attempting any discovery or setting a follow-up, ending the call.",
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  "error": null,
  "latency_ms": 22871,
  "input_tokens": 3015,
  "output_tokens": 683,
  "created_at": "2026-09-03 09:47:03",
  "sentiment": "positive",
  "sentiment_score": 0.359,
  "sentiment_confidence": "high",
  "pos": 6,
  "neg": 0,
  "lex_hits": 7,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.479,
  "agent_talk_sec": 10.3,
  "customer_talk_sec": 11.2,
  "dead_air_sec": 34.5,
  "longest_monologue_sec": 3.1,
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  "interruptions": 0,
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  "customer_turns": 8,
  "discovery_qs": 2,
  "words_agent": 44,
  "words_customer": 43,
  "monologue_heavy": 0,
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      "ucid": "34972178539985412",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.31,
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      "text_en": "Hello.",
      "text_native": "હલો"
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    {
      "ucid": "34972178539985412",
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      "speaker": "agent",
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      "text_en": "Hello.",
      "text_native": "હલો"
    },
    {
      "ucid": "34972178539985412",
      "idx": 2,
      "speaker": "customer",
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      "end_s": 2.2,
      "text_en": "Yes.",
      "text_native": "હા"
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      "ucid": "34972178539985412",
      "idx": 3,
      "speaker": "agent",
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      "text_en": "Lakshmi Housing Private Limited?",
      "text_native": "લક્ષ્મી હાઉસિંગ પ્રાઇવેટ લિમિટેડ?"
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      "text_native": "હા બોલો"
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      "text_en": "Uh sir, I'm speaking from JSW One, which is Jindal Steel Works Mumbai.",
      "text_native": "અ સર JSW One થી વાત કરું છું, જે Jindal Steel Works મુંબઈ."
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      "ucid": "34972178539985412",
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      "start_s": 8.74,
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      "text_en": "Yes, speak.",
      "text_native": "હા બોલો"
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      "text_en": "Uh sir, is there any requirement right now in sheet metals?",
      "text_native": "અ સાહેબ કઈ છે requirement અત્યારે sheet metals માં?"
    },
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      "ucid": "34972178539985412",
      "idx": 8,
      "speaker": "customer",
      "start_s": 13.5,
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      "text_en": "So are you speaking from the company or from some dealer's place?",
      "text_native": "તો તમે company માંથી બોલો છો કે કોઈ dealer ના ત્યાંથી?"
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    {
      "ucid": "34972178539985412",
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      "text_native": "Company થી વાત કરું સાહેબ, JSW One થી વાત કરું."
    },
    {
      "ucid": "34972178539985412",
      "idx": 10,
      "speaker": "customer",
      "start_s": 18.6,
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      "text_en": "You are speaking from the company. Okay.",
      "text_native": "Company થી વાત કરો છો. Okay."
    },
    {
      "ucid": "34972178539985412",
      "idx": 11,
      "speaker": "customer",
      "start_s": 21.64,
      "end_s": 25.54,
      "text_en": "Send me your contact, if anyone's, on this mobile number. I will send my requirement there, okay.",
      "text_native": "મને આ mobile number પર તમારો contact જો કોઈનો મોકલોને, મારી requirement ત્યાં મોકલાવું છું ચલો."
    },
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      "ucid": "34972178539985412",
      "idx": 12,
      "speaker": "agent",
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      "text_en": "Yes sir, send it.",
      "text_native": "હા સાહેબ મોકલો."
    },
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      "ucid": "34972178539985412",
      "idx": 13,
      "speaker": "customer",
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      "end_s": 27.22,
      "text_en": "Okay.",
      "text_native": "Okay."
    }
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      "ucid": "34972178539985412",
      "step_id": "CL1",
      "step_name": "Opener acknowledges platform submission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Uh sir, is there any requirement right now in sheet metals?",
      "comment": "The agent did not acknowledge the customer's platform submission and instead opened the call like a cold call."
    },
    {
      "ucid": "34972178539985412",
      "step_id": "CL2",
      "step_name": "Revalidate every field",
      "weight": 3.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "The agent did not read back or confirm any of the required fields (product, specs, quantity, location, timeline)."
    },
    {
      "ucid": "34972178539985412",
      "step_id": "CL3",
      "step_name": "Discovery (5 Qs, woven naturally)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "The agent asked no discovery questions; the customer cut the conversation short before any could be attempted."
    },
    {
      "ucid": "34972178539985412",
      "step_id": "CL4",
      "step_name": "Closure with price & timeline",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Yes sir, send it.",
      "comment": "The agent did not provide a price or timeline, and passively accepted the customer's request to send details later without setting a concrete next step."
    },
    {
      "ucid": "34972178539985412",
      "step_id": "CL5",
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      "weight": 1.0,
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      "earned": 1.0,
      "questions_hit": null,
      "evidence": "Uh sir, is there any requirement right now in sheet metals?",
      "comment": "The agent did not pitch any products, and therefore did not unnecessarily re-pitch the portfolio."
    }
  ],
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  "missed_steps": [
    "CL1 Opener acknowledges platform submission",
    "CL2 Revalidate every field",
    "CL3 Discovery (5 Qs, woven naturally)",
    "CL4 Closure with price & timeline"
  ],
  "objection_phrases_list": []
}