{
  "ucid": "34972178539413292",
  "call_date": "2026-07-30",
  "start_time": "2026-07-30 12:18:52",
  "end_time": "2026-07-30 12:19:31",
  "duration_sec": 39,
  "campaign": "IS_MFG_CR_GI_Coated_Opp_Jul26",
  "disposition": "General Enquiry",
  "agent": "ankit mistry",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA1a9792ed88aadee81d5ed09b5d2afe22.mp3",
  "dial_status": "",
  "customer_status": "answered",
  "agent_status": "answered",
  "hangup_by": "UserHangup",
  "excel_row": 222,
  "is_test": 0,
  "raw_payload": "{\"headers\":{\"host\":\"automate.jswone.in\",\"accept\":\"text/plain, application/json, application/*+json, */*\",\"content-type\":\"application/json\",\"content-length\":\"1499\",\"user-agent\":\"Apache-HttpClient/4.5.14 (Java/11.0.31)\",\"accept-encoding\":\"gzip,deflate\",\"x-cloud-trace-context\":\"42bc283600f5409d9333eba0cb76fd04/13337138408658416024\",\"x-forwarded-proto\":\"https\",\"via\":\"1.1 google\",\"x-forwarded-for\":\"3.111.26.194,34.8.227.186\"},\"params\":{},\"query\":{},\"body\":{\"conversation\":{\"turnwise\":[{\"transcript\":\"વા\",\"channel\":0,\"start\":0,\"end\":0.599875},{\"transcript\":\"હાલો\",\"channel\":0,\"start\":2.399875,\"end\":4.599875},{\"transcript\":\"જેજવે\",\"channel\":0,\"start\":4.799875,\"end\":6.199875},{\"transcript\":\"હા\",\"channel\":1,\"start\":6.199875,\"end\":6.999875},{\"transcript\":\"જવત કરુ છો થીપીવ\",\"channel\":0,\"start\":7.399875,\"end\":12.399875},{\"transcript\":\"હાબલોથોડો થીવાત કરી શકે સ્ટોરી\",\"channel\":1,\"start\":12.799875,\"end\":17.199875},{\"transcript\":\"લ માટે ઓ\",\"channel\":0,\"start\":14.599875,\"end\":19.999875},{\"transcript\":\"કોપરે ફાવશે\",\"channel\":0,\"start\":20.799875,\"end\":21.72}]},\"process_type\":\"postprocess\",\"additional_cdr\":\"{}\",\"spa_details\":\"\",\"reports\":{\"monitorUCID\":34972178539413292,\"custom_report\":null,\"summary\":null,\"topic\":null,\"sentiment\":null,\"cdr\":{\"monitorUCID\":34972178539413292,\"CallDate\":\"2026-07-30\",\"StartTime\":\"2026-07-30 12:18:52\",\"EndTime\":\"2026-07-30 12:19:31\",\"CallDuration\":\"00:00:39\",\"CampaignName\":\"IS_MFG_CR_GI_Coated_Opp_Jul26\",\"Disposition\":\"General Enquiry\",\"AgentName\":\"ankit mistry\",\"DialStatus\":\"\",\"CustomerStatus\":\"answered\",\"AgentStatus\":\"answered\",\"HangupBy\":\"UserHangup\",\"AudioFile\":\"https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA1a9792ed88aadee81d5ed09b5d2afe22.mp3\"}},\"cdr_meta\":{\"CallDate\":\"2026-07-30\",\"CallStartTime\":\"2026-07-30 12:18:52\",\"CallEndTime\":\"2026-07-30 12:19:31\"}},\"webhookUrl\":\"https://automate.jswone.in/webhook/transcripts\",\"executionMode\":\"production\"}",
  "audio_path": "/data/audio/34972178539413292__DIA1a9792ed88aadee81d5ed09b5d2afe22.mp3",
  "audio_bytes": 65880,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 8,
  "ingested_at": "2026-09-03 08:21:44.614582+00",
  "audio_secs": 21.96,
  "source_file": null,
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[3s] AGENT: Hello?   (હેલો?)\n[4s] CUSTOMER: Yes.   (હા.)\n[4s] AGENT: Is this Jayji speaking?   (જયજી વાત કરે છે?)\n[5s] CUSTOMER: Yes.   (હા.)\n[6s] AGENT: Jay bhai, hi, good afternoon. I am Ankit Mistry calling from Jindal Steel. We had spoken last month.   (જયભાઈ હાય ગુડ આફ્ટરનૂન, હું અંકિત મિસ્ત્રી વાત કરું છું જિંદાલ સ્ટીલમાંથી. આપણી વાત થઈ તી ગયા મહિને.)\n[11s] CUSTOMER: Uh, yes, yes, tell me. Sir, I am a little busy, can we talk later? Sorry.   (અ હા હા બોલો. સર થોડો બિઝી છું પછી વાત કરી શકીએ? સોરી.)\n[15s] AGENT: Oh, so sorry, brother, no problem. Then I'll call you in the afternoon, okay?   (ઓહ સો સોરી ભાઈ કઈ વાંધો નહિ. તો તમને બપોરે ફોન કરું ચાલો.)\n[18s] CUSTOMER: Okay sir.   (ઓકે સર.)\n[18s] AGENT: I'll call in the afternoon?   (બપોરે ફોન કરું?)",
  "language": "Gujarati",
  "languages": "[\"Gujarati\", \"English\"]",
  "turn_count": 9,
  "connected": 1,
  "audio_notes": "clear: Some background chatter is present but doesn't affect transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "9 turns, clean transcript (0% inaudible)",
  "band_language": "Gujarati",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "customer_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 1.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"CL1 Opener acknowledges platform submission\", \"CL2 Revalidate every field\", \"CL3 Discovery (5 Qs, woven naturally)\", \"CL4 Closure with price & timeline\"]",
  "pitch_coaching_note": "When the customer is busy, it's right to reschedule, but on the next attempt, open by acknowledging their online request to show you've seen their specific need.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent initiated a follow-up call, referencing a previous conversation. The customer immediately stated they were busy and requested a callback. The agent agreed to call back in the afternoon, and the call ended without any business details being discussed.",
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  "error": null,
  "latency_ms": 19653,
  "input_tokens": 2910,
  "output_tokens": 631,
  "created_at": "2026-09-03 09:46:51",
  "sentiment": "negative",
  "sentiment_score": -0.429,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 8,
  "lex_hits": 4,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.664,
  "agent_talk_sec": 9.1,
  "customer_talk_sec": 4.6,
  "dead_air_sec": 25.3,
  "longest_monologue_sec": 4.4,
  "agent_wpm": 276.9,
  "interruptions": 0,
  "agent_turns": 5,
  "customer_turns": 4,
  "discovery_qs": 4,
  "words_agent": 42,
  "words_customer": 20,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "34972178539413292",
      "idx": 0,
      "speaker": "agent",
      "start_s": 2.89,
      "end_s": 3.29,
      "text_en": "Hello?",
      "text_native": "હેલો?"
    },
    {
      "ucid": "34972178539413292",
      "idx": 1,
      "speaker": "customer",
      "start_s": 3.67,
      "end_s": 3.9,
      "text_en": "Yes.",
      "text_native": "હા."
    },
    {
      "ucid": "34972178539413292",
      "idx": 2,
      "speaker": "agent",
      "start_s": 4.29,
      "end_s": 5.06,
      "text_en": "Is this Jayji speaking?",
      "text_native": "જયજી વાત કરે છે?"
    },
    {
      "ucid": "34972178539413292",
      "idx": 3,
      "speaker": "customer",
      "start_s": 5.4,
      "end_s": 5.67,
      "text_en": "Yes.",
      "text_native": "હા."
    },
    {
      "ucid": "34972178539413292",
      "idx": 4,
      "speaker": "agent",
      "start_s": 6.08,
      "end_s": 10.5,
      "text_en": "Jay bhai, hi, good afternoon. I am Ankit Mistry calling from Jindal Steel. We had spoken last month.",
      "text_native": "જયભાઈ હાય ગુડ આફ્ટરનૂન, હું અંકિત મિસ્ત્રી વાત કરું છું જિંદાલ સ્ટીલમાંથી. આપણી વાત થઈ તી ગયા મહિને."
    },
    {
      "ucid": "34972178539413292",
      "idx": 5,
      "speaker": "customer",
      "start_s": 10.9,
      "end_s": 14.53,
      "text_en": "Uh, yes, yes, tell me. Sir, I am a little busy, can we talk later? Sorry.",
      "text_native": "અ હા હા બોલો. સર થોડો બિઝી છું પછી વાત કરી શકીએ? સોરી."
    },
    {
      "ucid": "34972178539413292",
      "idx": 6,
      "speaker": "agent",
      "start_s": 14.53,
      "end_s": 17.54,
      "text_en": "Oh, so sorry, brother, no problem. Then I'll call you in the afternoon, okay?",
      "text_native": "ઓહ સો સોરી ભાઈ કઈ વાંધો નહિ. તો તમને બપોરે ફોન કરું ચાલો."
    },
    {
      "ucid": "34972178539413292",
      "idx": 7,
      "speaker": "customer",
      "start_s": 17.83,
      "end_s": 18.28,
      "text_en": "Okay sir.",
      "text_native": "ઓકે સર."
    },
    {
      "ucid": "34972178539413292",
      "idx": 8,
      "speaker": "agent",
      "start_s": 18.5,
      "end_s": 19.0,
      "text_en": "I'll call in the afternoon?",
      "text_native": "બપોરે ફોન કરું?"
    }
  ],
  "steps": [
    {
      "ucid": "34972178539413292",
      "step_id": "CL1",
      "step_name": "Opener acknowledges platform submission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent referenced a previous call from last month, not the customer's recent platform submission."
    },
    {
      "ucid": "34972178539413292",
      "step_id": "CL2",
      "step_name": "Revalidate every field",
      "weight": 3.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "The customer was busy and requested a callback before any requirement details could be revalidated."
    },
    {
      "ucid": "34972178539413292",
      "step_id": "CL3",
      "step_name": "Discovery (5 Qs, woven naturally)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "The call was too short for discovery as the customer was busy and asked to be called back."
    },
    {
      "ucid": "34972178539413292",
      "step_id": "CL4",
      "step_name": "Closure with price & timeline",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call did not progress to the closure stage; the agent only set a timeline for a callback, not a price."
    },
    {
      "ucid": "34972178539413292",
      "step_id": "CL5",
      "step_name": "No unnecessary re-pitching",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "Jay bhai, hi, good afternoon. I am Ankit Mistry calling from Jindal Steel. We had spoken last month.",
      "comment": "The agent did not pitch any products as the call was cut short by the customer."
    }
  ],
  "objections": [],
  "missed_steps": [
    "CL1 Opener acknowledges platform submission",
    "CL2 Revalidate every field",
    "CL3 Discovery (5 Qs, woven naturally)",
    "CL4 Closure with price & timeline"
  ],
  "objection_phrases_list": []
}