{
  "ucid": "34972178531741780",
  "call_date": "2026-07-29",
  "start_time": "2026-07-29 15:00:17",
  "end_time": "2026-07-29 15:00:51",
  "duration_sec": 34,
  "campaign": "IS_MFG_CR_GI_Coated_Opp_Jul26",
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  "hangup_by": "UserHangup",
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  "audio_error": null,
  "excel_turn_count": 6,
  "ingested_at": "2026-09-03 08:21:44.614582+00",
  "audio_secs": 19.08,
  "source_file": null,
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[2s] CUSTOMER: Hello.   (हेलो।)\n[3s] AGENT: Hello.   (हेलो।)\n[4s] CUSTOMER: Yes.   (हाँ जी।)\n[4s] AGENT: Sir, I was calling from JSW, I have your name here, sir.   (सर JSW से बात कर रहा था आपके नाम से ही सर।)\n[6s] CUSTOMER: Speak.   (बोलो।)\n[8s] AGENT: Uh sir, are you looking for any requirement in sheet metals?   (अह सर कुछ requirement देख रहे हैं sheet metals में?)\n[10s] CUSTOMER: No, no.   (ना ना।)\n[11s] AGENT: Okay.   (ठीक है।)\n[13s] UNKNOWN: [inaudible]",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 9,
  "connected": 1,
  "audio_notes": "noisy: Background noise and traffic sounds are present, especially on the agent's side.",
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  "transcript_error": null,
  "band": "green",
  "band_reason": "9 turns, clean transcript (11% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "customer_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 0.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"CL1 Opener acknowledges platform submission\", \"CL2 Revalidate every field\", \"CL3 Discovery (5 Qs, woven naturally)\", \"CL4 Closure with price & timeline\", \"CL5 No unnecessary re-pitching\"]",
  "pitch_coaching_note": "For customer-led calls, always open by acknowledging their action on our platform (e.g., 'I'm calling about the requirement you just submitted') instead of asking if they have a need.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": null,
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent opened the call with a generic inquiry, failing to reference the customer's recent submission on the JSW One platform. The customer stated they had no requirement, and the call was terminated immediately without any discussion of product, quantity, or pricing.",
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  "latency_ms": 28839,
  "input_tokens": 2784,
  "output_tokens": 591,
  "created_at": "2026-09-03 09:46:40",
  "sentiment": "negative",
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  "sentiment_confidence": "high",
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  "neg": 1,
  "lex_hits": 2,
  "objection_phrases": "[]",
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  "customer_talk_sec": 1.9,
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  "customer_turns": 4,
  "discovery_qs": 1,
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      "idx": 0,
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      "text_native": "हेलो।"
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      "text_native": "सर JSW से बात कर रहा था आपके नाम से ही सर।"
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      "text_en": "Speak.",
      "text_native": "बोलो।"
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      "idx": 5,
      "speaker": "agent",
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      "text_en": "Uh sir, are you looking for any requirement in sheet metals?",
      "text_native": "अह सर कुछ requirement देख रहे हैं sheet metals में?"
    },
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      "ucid": "34972178531741780",
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      "text_native": "ना ना।"
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      "ucid": "34972178531741780",
      "idx": 7,
      "speaker": "agent",
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      "text_en": "Okay.",
      "text_native": "ठीक है।"
    },
    {
      "ucid": "34972178531741780",
      "idx": 8,
      "speaker": "unknown",
      "start_s": 12.8,
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      "text_en": "[inaudible]",
      "text_native": "[inaudible]"
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    },
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    {
      "ucid": "34972178531741780",
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    "CL1 Opener acknowledges platform submission",
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    "CL3 Discovery (5 Qs, woven naturally)",
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}