{
  "ucid": "34972178531144732",
  "call_date": "2026-07-29",
  "start_time": "2026-07-29 13:20:47",
  "end_time": "2026-07-29 13:21:35",
  "duration_sec": 48,
  "campaign": "IS_MFG_HR_HRPO_PM_Opp_Jul26",
  "disposition": "General Enquiry",
  "agent": "abhinav gautam",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA5e706d2f8354848910379351a16bfa81.mp3",
  "dial_status": "",
  "customer_status": "answered",
  "agent_status": "answered",
  "hangup_by": "AgentHangup",
  "excel_row": 218,
  "is_test": 0,
  "raw_payload": "{\"headers\":{\"host\":\"automate.jswone.in\",\"accept\":\"text/plain, application/json, application/*+json, */*\",\"content-type\":\"application/json\",\"content-length\":\"1679\",\"user-agent\":\"Apache-HttpClient/4.5.14 (Java/11.0.31)\",\"accept-encoding\":\"gzip,deflate\",\"x-cloud-trace-context\":\"9f41555999a9a1cad8db298aafd679dd/16583091555761957510\",\"x-forwarded-proto\":\"https\",\"via\":\"1.1 google\",\"x-forwarded-for\":\"3.111.26.194,34.8.227.186\"},\"params\":{},\"query\":{},\"body\":{\"conversation\":{\"turnwise\":[{\"transcript\":\"હલ\",\"channel\":1,\"start\":0.999875,\"end\":1.799875},{\"transcript\":\"હૈલો\",\"channel\":0,\"start\":1.799875,\"end\":2.599875},{\"transcript\":\"હલો\",\"channel\":1,\"start\":3.399875,\"end\":4.999875},{\"transcript\":\"હૈલો ો હૈલો\",\"channel\":0,\"start\":4.399875,\"end\":7.399875},{\"transcript\":\"આજી\",\"channel\":1,\"start\":8.399875,\"end\":9.199875},{\"transcript\":\"ામાકરો\",\"channel\":0,\"start\":9.599875,\"end\":11.599875},{\"transcript\":\"ધ્યા\",\"channel\":1,\"start\":12.399875,\"end\":13.199875},{\"transcript\":\"નાબન વમ ગેસ\",\"channel\":0,\"start\":13.799875,\"end\":16.599875},{\"transcript\":\"અભિન ગોતમ વાત કજે વનશે\",\"channel\":0,\"start\":19.399875,\"end\":22.199875},{\"transcript\":\"અ\",\"channel\":0,\"start\":22.799875,\"end\":23.599875},{\"transcript\":\"દકા\",\"channel\":0,\"start\":26.999875,\"end\":27.589875}]},\"process_type\":\"postprocess\",\"additional_cdr\":\"{}\",\"spa_details\":\"\",\"reports\":{\"monitorUCID\":34972178531144732,\"custom_report\":null,\"summary\":null,\"topic\":null,\"sentiment\":null,\"cdr\":{\"monitorUCID\":34972178531144732,\"CallDate\":\"2026-07-29\",\"StartTime\":\"2026-07-29 13:20:47\",\"EndTime\":\"2026-07-29 13:21:35\",\"CallDuration\":\"00:00:48\",\"CampaignName\":\"IS_MFG_HR_HRPO_PM_Opp_Jul26\",\"Disposition\":\"General Enquiry\",\"AgentName\":\"abhinav gautam\",\"DialStatus\":\"\",\"CustomerStatus\":\"answered\",\"AgentStatus\":\"answered\",\"HangupBy\":\"AgentHangup\",\"AudioFile\":\"https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA5e706d2f8354848910379351a16bfa81.mp3\"}},\"cdr_meta\":{\"CallDate\":\"2026-07-29\",\"CallStartTime\":\"2026-07-29 13:20:47\",\"CallEndTime\":\"2026-07-29 13:21:35\"}},\"webhookUrl\":\"https://automate.jswone.in/webhook/transcripts\",\"executionMode\":\"production\"}",
  "audio_path": "/data/audio/34972178531144732__DIA5e706d2f8354848910379351a16bfa81.mp3",
  "audio_bytes": 83592,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 11,
  "ingested_at": "2026-09-03 08:21:44.614582+00",
  "audio_secs": 27.864,
  "source_file": null,
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello?   (हॅलो?)\n[1s] AGENT: Hello?   (हॅलो?)\n[2s] CUSTOMER: Hello?   (हॅलो?)\n[3s] AGENT: Hello?   (हॅलो?)\n[3s] CUSTOMER: Globetech?\n[4s] AGENT: Hello?   (हॅलो?)\n[5s] CUSTOMER: Yes?   (हां जी?)\n[6s] AGENT: Yes, am I speaking with someone from Globetech, sir?   (हां जी, Globetech से बात कर रहे हो सर?)\n[8s] CUSTOMER: Yes, yes.   (हां जी, हां जी।)\n[8s] AGENT: Yes, my name is Gautam, I'm calling from JSW One.   (जी, मेरा नाम गौतम बात कर रहा हूं, JSW One से।)\n[11s] CUSTOMER: What?   (क्या?)\n[12s] AGENT: My name is Gautam, I'm calling from JSW One.   (मेरा नाम गौतम बात कर रहा हूं मैं, JSW One से।)\n[15s] CUSTOMER: Yes, tell me.   (हां जी बोलिए।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 13,
  "connected": 1,
  "audio_notes": "noisy: Significant background noise and clatter are present on the customer's side throughout the call.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "13 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "customer_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 1.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"CL1 Opener acknowledges platform submission\", \"CL2 Revalidate every field\", \"CL3 Discovery (5 Qs, woven naturally)\", \"CL4 Closure with price & timeline\"]",
  "pitch_coaching_note": "The call was too short to evaluate fully. Immediately after your introduction, state the reason for the call ('I'm calling about your online enquiry') to quickly establish context and hold the customer's attention.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent connected with the customer from Globetech and introduced himself. The call ended abruptly immediately after the customer invited the agent to state his purpose. No business requirements, discovery, or pricing were discussed.",
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  "latency_ms": 23527,
  "input_tokens": 2882,
  "output_tokens": 599,
  "created_at": "2026-09-03 09:46:31",
  "sentiment": "neutral",
  "sentiment_score": 0.0,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 0,
  "lex_hits": 0,
  "objection_phrases": "[]",
  "sentiment_method": "0.7*prior (damped - label alone is weak)",
  "talk_ratio": 0.691,
  "agent_talk_sec": 6.7,
  "customer_talk_sec": 3.0,
  "dead_air_sec": 38.3,
  "longest_monologue_sec": 2.2,
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  "interruptions": 0,
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  "customer_turns": 7,
  "discovery_qs": 4,
  "words_agent": 31,
  "words_customer": 10,
  "monologue_heavy": 0,
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      "ucid": "34972178531144732",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.83,
      "end_s": 1.23,
      "text_en": "Hello?",
      "text_native": "हॅलो?"
    },
    {
      "ucid": "34972178531144732",
      "idx": 1,
      "speaker": "agent",
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      "text_en": "Hello?",
      "text_native": "हॅलो?"
    },
    {
      "ucid": "34972178531144732",
      "idx": 2,
      "speaker": "customer",
      "start_s": 2.29,
      "end_s": 2.65,
      "text_en": "Hello?",
      "text_native": "हॅलो?"
    },
    {
      "ucid": "34972178531144732",
      "idx": 3,
      "speaker": "agent",
      "start_s": 2.89,
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      "text_en": "Hello?",
      "text_native": "हॅलो?"
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      "ucid": "34972178531144732",
      "idx": 4,
      "speaker": "customer",
      "start_s": 3.4,
      "end_s": 3.86,
      "text_en": "Globetech?",
      "text_native": "Globetech?"
    },
    {
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      "idx": 5,
      "speaker": "agent",
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      "end_s": 4.43,
      "text_en": "Hello?",
      "text_native": "हॅलो?"
    },
    {
      "ucid": "34972178531144732",
      "idx": 6,
      "speaker": "customer",
      "start_s": 5.07,
      "end_s": 5.43,
      "text_en": "Yes?",
      "text_native": "हां जी?"
    },
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      "idx": 7,
      "speaker": "agent",
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      "text_native": "हां जी, Globetech से बात कर रहे हो सर?"
    },
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      "idx": 8,
      "speaker": "customer",
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      "end_s": 8.05,
      "text_en": "Yes, yes.",
      "text_native": "हां जी, हां जी।"
    },
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      "ucid": "34972178531144732",
      "idx": 9,
      "speaker": "agent",
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      "end_s": 10.25,
      "text_en": "Yes, my name is Gautam, I'm calling from JSW One.",
      "text_native": "जी, मेरा नाम गौतम बात कर रहा हूं, JSW One से।"
    },
    {
      "ucid": "34972178531144732",
      "idx": 10,
      "speaker": "customer",
      "start_s": 10.85,
      "end_s": 11.15,
      "text_en": "What?",
      "text_native": "क्या?"
    },
    {
      "ucid": "34972178531144732",
      "idx": 11,
      "speaker": "agent",
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      "text_en": "My name is Gautam, I'm calling from JSW One.",
      "text_native": "मेरा नाम गौतम बात कर रहा हूं मैं, JSW One से।"
    },
    {
      "ucid": "34972178531144732",
      "idx": 12,
      "speaker": "customer",
      "start_s": 14.59,
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      "text_en": "Yes, tell me.",
      "text_native": "हां जी बोलिए।"
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    {
      "ucid": "34972178531144732",
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      "step_name": "Opener acknowledges platform submission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not reference the customer's platform submission and only gave a standard introduction."
    },
    {
      "ucid": "34972178531144732",
      "step_id": "CL2",
      "step_name": "Revalidate every field",
      "weight": 3.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "The call ended before any requirement details could be discussed or revalidated."
    },
    {
      "ucid": "34972178531144732",
      "step_id": "CL3",
      "step_name": "Discovery (5 Qs, woven naturally)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "The call ended before the discovery phase could begin."
    },
    {
      "ucid": "34972178531144732",
      "step_id": "CL4",
      "step_name": "Closure with price & timeline",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call did not progress to the point of discussing price or timeline."
    },
    {
      "ucid": "34972178531144732",
      "step_id": "CL5",
      "step_name": "No unnecessary re-pitching",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "My name is Gautam, I'm calling from JSW One.",
      "comment": "The agent did not pitch any products, adhering to the rule of not re-pitching."
    }
  ],
  "objections": [],
  "missed_steps": [
    "CL1 Opener acknowledges platform submission",
    "CL2 Revalidate every field",
    "CL3 Discovery (5 Qs, woven naturally)",
    "CL4 Closure with price & timeline"
  ],
  "objection_phrases_list": []
}