{
  "ucid": "34972178523556612",
  "call_date": "2026-07-28",
  "start_time": "2026-07-28 16:16:06",
  "end_time": "2026-07-28 16:17:18",
  "duration_sec": 72,
  "campaign": "IS_MFG_CR_GI_Coated_Opp_Jul26",
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  "audio_secs": 59.112,
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  "english_text": "[1s] CUSTOMER: Hello.   (હેલો.)\n[3s] AGENT: Hello, is Dhruv ji speaking?   (હેલો, ધ્રુવજી વાત કરે છે?)\n[4s] CUSTOMER: My account is closed, yes.   (My account બંધ, હા.)\n[6s] CUSTOMER: Yes.   (હા.)\n[7s] AGENT: Dhruv bhai, hi, good afternoon. I am Ankit Mistry speaking, from JSW Steel, Mumbai, head office.   (ધ્રુવભાઈ, હાઈ, ગુડ આફ્ટરનૂન. હું અંકિત મિસ્ત્રી વાત કરું છું, JSW Steel માંથી, મુંબઈ, હેડ ઓફિસ.)\n[12s] CUSTOMER: Hm.   (હમ.)\n[14s] AGENT: Uh, Dhruv bhai, a few months back you had registered your business, which is MM Furniture and Fabricators, on our JSW digital portal. We had registered that account, but then it's been almost one and a half years, and after that, we have never received any steel requirement from you. So, I just called you regarding that to know and understand what issues we are facing here, or you know, if there is any challenge, concern from your side with regards to material availability or pricing or contact number.   (અ, ધ્રુવભાઈ, few months back તમે અમારા JSW ના digital portal પર તમારો આ જે business છે which is MM Furniture and Fabricators, એ account આપણે registration કર્યું હતું but then almost એને દોઢ વર્ષ થઈ ગયું છે, એના પછી અમને ક્યારેય કોઈ તમારી steel ની requirement આવી નથી. તો just એના regarding મેં તમને અહિયાં ફોન કર્યો છે જાણવા માટે અને સમજવા માટે કે અહીંયા આપણે શું issues face કરી રહ્યા છીએ કે પછી you know, કોઈ challenge છે, concern છે તમારા બાજુથી with regards to material availability કે pricing કે contact number.)\n[31s] CUSTOMER: No, no, no, no, no, no.   (ના, ના, ના, ના, ના, ના.)\n[32s] AGENT: Oh, okay.   (અચ્છા, ઓકે.)\n[33s] CUSTOMER: Can I call you in a little while? I am in the middle of something.   (હું થોડી વારમાં ફોન કરું તમને? હું એક કંઈક વચ્ચે કંઈક છું.)\n[35s] AGENT: Oh, okay, no problem, no problem. So I will call you back in an hour, will that work?   (ઓહ, ઓકે, no problem, no problem. સો હું તમને એક કલાકમાં હું call back કરું છું, ચાલશે?)\n[38s] CUSTOMER: Will work.   (ચાલશે.)\n[40s] AGENT: Okay.   (ઓકે.)",
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  "languages": "[\"Gujarati\", \"English\"]",
  "turn_count": 13,
  "connected": 1,
  "audio_notes": "clear: Some background office noise is present but doesn't significantly impact transcription.",
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  "band_reason": "13 turns, clean transcript (0% inaudible)",
  "band_language": "Gujarati",
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  "pitch_type_source": "campaign_name:medium",
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  "pitch_coaching_note": "Your opening was a long monologue; try to ask a question sooner to engage the customer before they ask to end the call.",
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  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent called to follow up on an account that registered 1.5 years ago but had never placed an order. The customer stated they were busy and unable to talk. The agent successfully secured a commitment for a callback in one hour.",
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  "created_at": "2026-09-03 09:46:11",
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      "idx": 0,
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      "start_s": 0.87,
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      "text_en": "Hello.",
      "text_native": "હેલો."
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      "text_native": "હેલો, ધ્રુવજી વાત કરે છે?"
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      "text_native": "My account બંધ, હા."
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      "text_en": "Dhruv bhai, hi, good afternoon. I am Ankit Mistry speaking, from JSW Steel, Mumbai, head office.",
      "text_native": "ધ્રુવભાઈ, હાઈ, ગુડ આફ્ટરનૂન. હું અંકિત મિસ્ત્રી વાત કરું છું, JSW Steel માંથી, મુંબઈ, હેડ ઓફિસ."
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      "text_native": "હમ."
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      "text_en": "Uh, Dhruv bhai, a few months back you had registered your business, which is MM Furniture and Fabricators, on our JSW digital portal. We had registered that account, but then it's been almost one and a half years, and after that, we have never received any steel requirement from you. So, I just called you regarding that to know and understand what issues we are facing here, or you know, if there is any challenge, concern from your side with regards to material availability or pricing or contact number.",
      "text_native": "અ, ધ્રુવભાઈ, few months back તમે અમારા JSW ના digital portal પર તમારો આ જે business છે which is MM Furniture and Fabricators, એ account આપણે registration કર્યું હતું but then almost એને દોઢ વર્ષ થઈ ગયું છે, એના પછી અમને ક્યારેય કોઈ તમારી steel ની requirement આવી નથી. તો just એના regarding મેં તમને અહિયાં ફોન કર્યો છે જાણવા માટે અને સમજવા માટે કે અહીંયા આપણે શું issues face કરી રહ્યા છીએ કે પછી you know, કોઈ challenge છે, concern છે તમારા બાજુથી with regards to material availability કે pricing કે contact number."
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      "text_en": "No, no, no, no, no, no.",
      "text_native": "ના, ના, ના, ના, ના, ના."
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      "text_en": "Oh, okay.",
      "text_native": "અચ્છા, ઓકે."
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      "text_native": "હું થોડી વારમાં ફોન કરું તમને? હું એક કંઈક વચ્ચે કંઈક છું."
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      "text_native": "ઓહ, ઓકે, no problem, no problem. સો હું તમને એક કલાકમાં હું call back કરું છું, ચાલશે?"
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      "text_en": "Will work.",
      "text_native": "ચાલશે."
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      "text_en": "Okay.",
      "text_native": "ઓકે."
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      "questions_hit": null,
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      "questions_hit": 0,
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      "earned": 0.0,
      "questions_hit": 0,
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      "comment": "The customer stated they were busy before any discovery questions could be asked."
    },
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      "ucid": "34972178523556612",
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      "step_name": "Closure with price & timeline",
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      "result": "fail",
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      "evidence": "",
      "comment": "The agent set a next step for a callback, but did not provide a price or timeline for a quote as required."
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    {
      "ucid": "34972178523556612",
      "step_id": "CL5",
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      "questions_hit": null,
      "evidence": "Dhruv bhai, a few months back you had registered your business... on our JSW digital portal.",
      "comment": "The agent did not pitch the portfolio, correctly referencing the customer's prior platform registration."
    }
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  "objections": [],
  "missed_steps": [
    "CL1 Opener acknowledges platform submission",
    "CL2 Revalidate every field",
    "CL3 Discovery (5 Qs, woven naturally)",
    "CL4 Closure with price & timeline"
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  "objection_phrases_list": []
}