{ "ucid": "34972178523499960", "call_date": "2026-07-28", "start_time": "2026-07-28 16:06:39", "end_time": "2026-07-28 16:07:10", "duration_sec": 31, "campaign": "MSME_IS_PANIndia_NewReg_260526", "disposition": "Not_Answered", "agent": "Abhishek Gupta", "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA0a83b28cf51b3d97c9baee3f04d40397.mp3", "dial_status": "", "customer_status": "answered", "agent_status": "answered", "hangup_by": "AgentHangup", "excel_row": 124, "is_test": 0, "raw_payload": "{\"headers\":{\"host\":\"automate.jswone.in\",\"accept\":\"text/plain, application/json, application/*+json, */*\",\"content-type\":\"application/json\",\"content-length\":\"1689\",\"user-agent\":\"Apache-HttpClient/4.5.14 (Java/11.0.31)\",\"accept-encoding\":\"gzip,deflate\",\"x-cloud-trace-context\":\"614af690e6c5e99876e29be74ee57bce/1017700659808990508\",\"x-forwarded-proto\":\"https\",\"via\":\"1.1 google\",\"x-forwarded-for\":\"3.111.26.194,34.8.227.186\"},\"params\":{},\"query\":{},\"body\":{\"conversation\":{\"turnwise\":[{\"transcript\":\"हातो।\",\"channel\":1,\"start\":0.999875,\"end\":1.599875},{\"transcript\":\"है हैलो।\",\"channel\":0,\"start\":2.199875,\"end\":2.799875},{\"transcript\":\"हैलो हैलो।\",\"channel\":1,\"start\":3.399875,\"end\":4.399875},{\"transcript\":\"हाँ हाँ जी सर आवाज आ रही है।\",\"channel\":0,\"start\":4.799875,\"end\":6.199875},{\"transcript\":\"हाँ हाँ बोलिए।\",\"channel\":1,\"start\":7.399875,\"end\":8.599875},{\"transcript\":\"ैसे इंडस्ट्री से बात कर रहे हैं।\",\"channel\":0,\"start\":9.399875,\"end\":11.199875},{\"transcript\":\"हैलो हैलो।\",\"channel\":1,\"start\":10.399875,\"end\":11.599875},{\"transcript\":\"है हैलो।\",\"channel\":0,\"start\":11.799875,\"end\":12.589875},{\"transcript\":\"हैल हैलो।\",\"channel\":1,\"start\":12.399875,\"end\":13.389875}]},\"process_type\":\"postprocess\",\"additional_cdr\":\"{}\",\"spa_details\":\"\",\"reports\":{\"monitorUCID\":34972178523499960,\"custom_report\":null,\"summary\":null,\"topic\":null,\"sentiment\":null,\"cdr\":{\"monitorUCID\":34972178523499960,\"CallDate\":\"2026-07-28\",\"StartTime\":\"2026-07-28 16:06:39\",\"EndTime\":\"2026-07-28 16:07:10\",\"CallDuration\":\"00:00:31\",\"CampaignName\":\"MSME_IS_PANIndia_NewReg_260526\",\"Disposition\":\"Not_Answered\",\"AgentName\":\"Abhishek Gupta\",\"DialStatus\":\"\",\"CustomerStatus\":\"answered\",\"AgentStatus\":\"answered\",\"HangupBy\":\"AgentHangup\",\"AudioFile\":\"https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA0a83b28cf51b3d97c9baee3f04d40397.mp3\"}},\"cdr_meta\":{\"CallDate\":\"2026-07-28\",\"CallStartTime\":\"2026-07-28 16:06:39\",\"CallEndTime\":\"2026-07-28 16:07:10\"}},\"webhookUrl\":\"https://automate.jswone.in/webhook/transcripts\",\"executionMode\":\"production\"}", "audio_path": "/data/audio/34972178523499960__DIA0a83b28cf51b3d97c9baee3f04d40397.mp3", "audio_bytes": 47736, "audio_status": "ok", "audio_error": null, "excel_turn_count": 9, "ingested_at": "2026-09-03 08:21:44.614582+00", "audio_secs": 15.912, "source_file": null, "upload_id": null, "audio_permanent": 0, "english_text": "[0s] CUSTOMER: Hello? (हेलो?)\n[1s] AGENT: Hello. (हेलो।)\n[2s] CUSTOMER: Hello? (हेलो?)\n[3s] AGENT: Yes sir, can you hear me? (हांजी सर, आवाज़ आ रही है?)\n[4s] CUSTOMER: Yes, speak. (हां बोलिए।)\n[5s] AGENT: Which industries am I speaking with? (कैसे इंडस्ट्रीज से बात कर रहे हैं?)\n[6s] CUSTOMER: Hello? (हेलो?)\n[6s] AGENT: Hello? (हेलो?)\n[7s] CUSTOMER: Hello? (हेलो?)", "language": "Hindi", "languages": "[\"Hindi\", \"English\"]", "turn_count": 9, "connected": 1, "audio_notes": "noisy: The connection seems poor, with both speakers repeatedly saying 'hello' as if they cannot hear each other. There is also some crosstalk.", "transcript_status": "ok", "transcript_error": null, "band": "green", "band_reason": "9 turns, clean transcript (0% inaudible)", "band_language": "Hindi", "label_contradiction": 1, "status": "ok", "model": "gemini-2.5-pro", "rubric_version": "1.0.0", "exclusion_reason": null, "pitch_type_detected": "new_registration", "pitch_type_source": "campaign_name:high", "pitch_type_conflict": 0, "pitch_adherence_score": 0.0, "pitch_score_band": "red", "pitch_missed_steps": "[\"NR1 Warm welcome opener\", \"NR2 Verify basic profile (4 Qs)\", \"NR3 Full discovery (8 Qs)\", \"NR4 Platform education\", \"NR5 First opportunity identified\", \"NR6 Closure - one of three outcomes\"]", "pitch_coaching_note": "Always begin with the full warm welcome, including your name and JSW One, before asking any questions to properly set the context of the call.", "usp_relevance": "none", "rubric_inferred": 0, "segment_detected": "unknown", "mfg_flag": 0, "geo_flag": 0, "geo_reason": null, "moq_flag": 0, "moq_qty_detected": null, "moq_severity": null, "material_flag": 0, "material_detected": null, "catalogue_status": "unknown", "quality_flags_total": 0, "supply_flag": "none", "supply_details": "", "customer_req_date": null, "agent_committed_date": null, "call_summary": "The call was extremely short due to a connection issue. The agent confirmed the customer could hear him and asked one question about the customer's industry, but the line dropped before the customer could respond. 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The agent confirmed the customer could hear him and asked one question about the customer's industry, but the line dropped before the customer could respond. 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