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  "english_text": "[0s] AGENT: Hello.   (हॅलो.)\n[2s] CUSTOMER: Hello.   (हॅलो.)\n[2s] AGENT: Hello.   (हॅलो.)\n[3s] CUSTOMER: Hello, Aman ji, can you hear me?   (हॅलो, अमन जी आवाज आ रही है?)\n[5s] AGENT: Yes.   (जी।)\n[5s] AGENT: Yes sir, good afternoon. This is Kartik speaking from JSW One.   (हांजी सर, गुड आफ्टरनून। कार्तिक ये बात कर रहा था सर JSW One से।)\n[8s] CUSTOMER: Yes, brother.   (जी भैया।)\n[9s] AGENT: Sir, we have the data for your company named Seva Udyog. Do you have any requirement for steel etc. right now?   (सर ये सेवा उद्योग करके आपका एक कंपनी है इसका डेटा है हमारे पास। इसमें कुछ अभी स्टील वगेरा का रिक्वायरमेंट होता है आपको?)\n[13s] CUSTOMER: Yes, we do have, but the thing is that work is a bit slow right now.   (हां होता तो है बट क्या है की अभी थोड़ा सा काम स्लो चल रहा है।)\n[17s] AGENT: Okay.   (अच्छा।)\n[17s] CUSTOMER: Right now there is no requirement at all.   (अभी तो नहीं है अभी कुछ भी रिक्वायरमेंट।)\n[19s] AGENT: Okay, okay. And you need the material in Daman itself, MT?   (अच्छा, ओके ओके। बाकी ये दमन में ही मटेरियल चाहिए होता है आपको MT?)\n[22s] CUSTOMER: Yes, in Daman.   (हां, दमन में।)\n[23s] AGENT: Alright. Okay, I understand. Alright sir, if you have any requirement, share it through our app. JSW One is our app too.   (ठीक है। ओके, समझ गया। ठीक है सर, कुछ रिक्वायरमेंट आता है तो हमारे एप के थ्रू शेयर करना। JSW One हमारा एप भी है आपका।)\n[27s] CUSTOMER: Yes.   (हां।)\n[28s] CUSTOMER: Yes, what are the rates and all right now?   (हां, रेट वगेरा क्या चल रहा है अभी?)\n[30s] AGENT: Right now sir, in what? HR, CR, GP, which one do you need?   (अभी सर किसमें? HR, CR, GP, किसका चाहिए?)\n[32s] CUSTOMER: How's that?   (कैसा?)\n[32s] AGENT: I said, sir, for which product? HR, CR...   (मैंने बोला सर कौनसे प्रोडक्ट का? HR, CR...)\n[34s] CUSTOMER: Yes, 0.80. No, CR, CR.   (हां, 0.80। नहीं, CR, CR।)\n[36s] AGENT: In CR sheet.   (CR शीट में।)\n[36s] CUSTOMER: 0.80, yes.   (0.80, हां।)\n[38s] AGENT: For point eight CR, the rate is 64,500.   (Point eight का CR में रेट, 64,500 चल रहा है।)\n[42s] CUSTOMER: 64,500?\n[43s] AGENT: 500.\n[44s] CUSTOMER: 64,500 plus GST?\n[45s] AGENT: Yes, plus...   (हां, plus...)\n[45s] CUSTOMER: Including GST?\n[46s] AGENT: No, plus GST, plus.   (नहीं, plus GST, plus।)\n[48s] CUSTOMER: 64,500?\n[49s] AGENT: Hmm hmm hmm.   (हम्म हम्म हम्म।)\n[52s] AGENT: Alright sir. Sir, if any requirement comes up, please let me know.   (ठीक है सर। सर कुछ रिक्वायरमेंट बने तो जरा बताना।)\n[55s] CUSTOMER: Alright then. Alright then.   (ठीक है ना। ठीक है ना।)\n[56s] AGENT: Okay, okay.   (ओके, ओके।)\n[57s] CUSTOMER: Okay, if I need it, I'll let you know.   (ओके, लगता है तो बताता हूं।)",
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  "pitch_type_source": "campaign_name:medium",
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  "pitch_adherence_score": 4.5,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"CL1 Opener acknowledges platform submission\", \"CL2 Revalidate every field\", \"CL3 Discovery (5 Qs, woven naturally)\"]",
  "pitch_coaching_note": "When a customer says they have no current need, use that as an opportunity to ask discovery questions about their usual business so we are ready when their work picks up.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
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  "geo_reason": null,
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  "moq_severity": null,
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  "quality_flags_total": 0,
  "supply_flag": "none",
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  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent cold-called a potential manufacturing customer ('Seva Udyog') in Daman. The customer stated they have no current requirement as work is slow, but asked for the current rate for 0.80mm CR sheet. The agent provided a price of 64,500 + GST and the call ended with the customer promising to get in touch if a need arises.",
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      "text_native": "हॅलो."
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      "text_native": "जी।"
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      "text_en": "Yes, brother.",
      "text_native": "जी भैया।"
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      "text_en": "Sir, we have the data for your company named Seva Udyog. Do you have any requirement for steel etc. right now?",
      "text_native": "सर ये सेवा उद्योग करके आपका एक कंपनी है इसका डेटा है हमारे पास। इसमें कुछ अभी स्टील वगेरा का रिक्वायरमेंट होता है आपको?"
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      "text_native": "हां होता तो है बट क्या है की अभी थोड़ा सा काम स्लो चल रहा है।"
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      "text_en": "Okay.",
      "text_native": "अच्छा।"
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      "text_en": "Right now there is no requirement at all.",
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      "text_native": "हां, दमन में।"
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      "idx": 13,
      "speaker": "agent",
      "start_s": 22.6,
      "end_s": 26.9,
      "text_en": "Alright. Okay, I understand. Alright sir, if you have any requirement, share it through our app. JSW One is our app too.",
      "text_native": "ठीक है। ओके, समझ गया। ठीक है सर, कुछ रिक्वायरमेंट आता है तो हमारे एप के थ्रू शेयर करना। JSW One हमारा एप भी है आपका।"
    },
    {
      "ucid": "34972178523140360",
      "idx": 14,
      "speaker": "customer",
      "start_s": 27.3,
      "end_s": 27.5,
      "text_en": "Yes.",
      "text_native": "हां।"
    },
    {
      "ucid": "34972178523140360",
      "idx": 15,
      "speaker": "customer",
      "start_s": 28.1,
      "end_s": 29.5,
      "text_en": "Yes, what are the rates and all right now?",
      "text_native": "हां, रेट वगेरा क्या चल रहा है अभी?"
    },
    {
      "ucid": "34972178523140360",
      "idx": 16,
      "speaker": "agent",
      "start_s": 29.7,
      "end_s": 31.7,
      "text_en": "Right now sir, in what? HR, CR, GP, which one do you need?",
      "text_native": "अभी सर किसमें? HR, CR, GP, किसका चाहिए?"
    },
    {
      "ucid": "34972178523140360",
      "idx": 17,
      "speaker": "customer",
      "start_s": 31.9,
      "end_s": 32.3,
      "text_en": "How's that?",
      "text_native": "कैसा?"
    },
    {
      "ucid": "34972178523140360",
      "idx": 18,
      "speaker": "agent",
      "start_s": 32.5,
      "end_s": 34.1,
      "text_en": "I said, sir, for which product? HR, CR...",
      "text_native": "मैंने बोला सर कौनसे प्रोडक्ट का? HR, CR..."
    },
    {
      "ucid": "34972178523140360",
      "idx": 19,
      "speaker": "customer",
      "start_s": 34.1,
      "end_s": 35.6,
      "text_en": "Yes, 0.80. No, CR, CR.",
      "text_native": "हां, 0.80। नहीं, CR, CR।"
    },
    {
      "ucid": "34972178523140360",
      "idx": 20,
      "speaker": "agent",
      "start_s": 35.8,
      "end_s": 36.5,
      "text_en": "In CR sheet.",
      "text_native": "CR शीट में।"
    },
    {
      "ucid": "34972178523140360",
      "idx": 21,
      "speaker": "customer",
      "start_s": 36.5,
      "end_s": 37.4,
      "text_en": "0.80, yes.",
      "text_native": "0.80, हां।"
    },
    {
      "ucid": "34972178523140360",
      "idx": 22,
      "speaker": "agent",
      "start_s": 38.2,
      "end_s": 41.6,
      "text_en": "For point eight CR, the rate is 64,500.",
      "text_native": "Point eight का CR में रेट, 64,500 चल रहा है।"
    },
    {
      "ucid": "34972178523140360",
      "idx": 23,
      "speaker": "customer",
      "start_s": 41.9,
      "end_s": 42.7,
      "text_en": "64,500?",
      "text_native": "64,500?"
    },
    {
      "ucid": "34972178523140360",
      "idx": 24,
      "speaker": "agent",
      "start_s": 42.9,
      "end_s": 43.3,
      "text_en": "500.",
      "text_native": "500."
    },
    {
      "ucid": "34972178523140360",
      "idx": 25,
      "speaker": "customer",
      "start_s": 43.5,
      "end_s": 44.7,
      "text_en": "64,500 plus GST?",
      "text_native": "64,500 plus GST?"
    },
    {
      "ucid": "34972178523140360",
      "idx": 26,
      "speaker": "agent",
      "start_s": 44.8,
      "end_s": 45.3,
      "text_en": "Yes, plus...",
      "text_native": "हां, plus..."
    },
    {
      "ucid": "34972178523140360",
      "idx": 27,
      "speaker": "customer",
      "start_s": 45.3,
      "end_s": 46.0,
      "text_en": "Including GST?",
      "text_native": "Including GST?"
    },
    {
      "ucid": "34972178523140360",
      "idx": 28,
      "speaker": "agent",
      "start_s": 46.1,
      "end_s": 47.1,
      "text_en": "No, plus GST, plus.",
      "text_native": "नहीं, plus GST, plus।"
    },
    {
      "ucid": "34972178523140360",
      "idx": 29,
      "speaker": "customer",
      "start_s": 47.5,
      "end_s": 48.2,
      "text_en": "64,500?",
      "text_native": "64,500?"
    },
    {
      "ucid": "34972178523140360",
      "idx": 30,
      "speaker": "agent",
      "start_s": 48.6,
      "end_s": 49.3,
      "text_en": "Hmm hmm hmm.",
      "text_native": "हम्म हम्म हम्म।"
    },
    {
      "ucid": "34972178523140360",
      "idx": 31,
      "speaker": "agent",
      "start_s": 52.4,
      "end_s": 54.3,
      "text_en": "Alright sir. Sir, if any requirement comes up, please let me know.",
      "text_native": "ठीक है सर। सर कुछ रिक्वायरमेंट बने तो जरा बताना।"
    },
    {
      "ucid": "34972178523140360",
      "idx": 32,
      "speaker": "customer",
      "start_s": 54.8,
      "end_s": 55.8,
      "text_en": "Alright then. Alright then.",
      "text_native": "ठीक है ना। ठीक है ना।"
    },
    {
      "ucid": "34972178523140360",
      "idx": 33,
      "speaker": "agent",
      "start_s": 56.2,
      "end_s": 56.7,
      "text_en": "Okay, okay.",
      "text_native": "ओके, ओके।"
    },
    {
      "ucid": "34972178523140360",
      "idx": 34,
      "speaker": "customer",
      "start_s": 57.0,
      "end_s": 58.1,
      "text_en": "Okay, if I need it, I'll let you know.",
      "text_native": "ओके, लगता है तो बताता हूं।"
    }
  ],
  "steps": [
    {
      "ucid": "34972178523140360",
      "step_id": "CL1",
      "step_name": "Opener acknowledges platform submission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Sir, we have the data for your company named Seva Udyog. Do you have any requirement for steel etc. right now?",
      "comment": "The agent initiated a cold call instead of acknowledging a platform submission, which is the required opener for a customer-led pitch."
    },
    {
      "ucid": "34972178523140360",
      "step_id": "CL2",
      "step_name": "Revalidate every field",
      "weight": 3.0,
      "result": "partial",
      "earned": 1.5,
      "questions_hit": 3,
      "evidence": "HR, CR, GP, किसका चाहिए?... CR शीट में... 0.80, हां... बाकी ये दमन में ही मटेरियल चाहिए होता है आपको MT?",
      "comment": "The agent revalidated the product (CR), thickness (0.80), and location (Daman), but missed quantity and timeline."
    },
    {
      "ucid": "34972178523140360",
      "step_id": "CL3",
      "step_name": "Discovery (5 Qs, woven naturally)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No discovery questions were asked about the customer's end use, monthly consumption, or current procurement."
    },
    {
      "ucid": "34972178523140360",
      "step_id": "CL4",
      "step_name": "Closure with price & timeline",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Point eight का CR में रेट, 64,500 चल रहा है।",
      "comment": "The agent provided a specific price for the requested material when the customer asked for it."
    },
    {
      "ucid": "34972178523140360",
      "step_id": "CL5",
      "step_name": "No unnecessary re-pitching",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "Point eight का CR में रेट, 64,500 चल रहा है।",
      "comment": "The agent did not pitch any other products and stuck to the customer's specific price query."
    }
  ],
  "objections": [
    {
      "ucid": "34972178523140360",
      "obj_type": "send_price_will_think",
      "state": "mishandled",
      "evidence": "Okay, if I need it, I'll let you know.",
      "response": "Alright sir. Sir, if any requirement comes up, please let me know."
    }
  ],
  "missed_steps": [
    "CL1 Opener acknowledges platform submission",
    "CL2 Revalidate every field",
    "CL3 Discovery (5 Qs, woven naturally)"
  ],
  "objection_phrases_list": [
    "rejection"
  ]
}