{
  "ucid": "34972178514367020",
  "call_date": "2026-07-27",
  "start_time": "2026-07-27 14:44:30",
  "end_time": "2026-07-27 14:45:35",
  "duration_sec": 65,
  "campaign": "IS_MFG_CR_GI_Coated_Opp_Jul26",
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  "english_text": "[0s] CUSTOMER: Hello   (હેલો)\n[1s] AGENT: Hello   (હેલો)\n[2s] CUSTOMER: Speak   (બોલો)\n[3s] AGENT: Umiya Rolling Shutters?   (ઉમિયા રોલિંગ શટર્સ?)\n[4s] CUSTOMER: Yes, speak.   (હા બોલો)\n[5s] AGENT: Sir, I'm calling from JSW One, from Jindal Steel.   (સાહેબ JSW One થી વાત કરું છું, જિંદાલ સ્ટીલ થી.)\n[7s] CUSTOMER: Yes, yes, yes, speak, speak.   (હા હા હા, બોલો બોલો.)\n[8s] AGENT: Sir, is there any requirement right now?   (સાહેબ કઈ છે requirement અત્યારે?)\n[10s] CUSTOMER: The slitting requirement that we have, you don't have that. I have spoken about this three to four times before as well.   (અમારી જે slitting વાળી requirement હોય છે ને, જે આપડી પાસે હોતું નથી. ત્રણ થી ચાર વખત મારે પહેલા પણ વાત થઈ છે.)\n[14s] CUSTOMER: So, as per my requirement, you don't have the stock, I mean.   (તો મારી requirement પ્રમાણે આપડી પાસે stock નથી હોતો મતલબ.)\n[16s] CUSTOMER: You see, I have work for rolling shutters.   (મારે છે ને રોલિંગ શટર નું કામ છે.)\n[17s] AGENT: Hmm hmm.   (હમમ હમમ)\n[18s] CUSTOMER: So I need slitting in .70. 114 mm by .70.   (એટલે મારે .70 માં slitting જોઈએ છે. 114 mm by .70.)\n[20s] AGENT: 114, understood. You need 114.   (114, સમજાઈ ગયું. 114 જોઈએ છે તમને.)\n[22s] CUSTOMER: Yes, 114 into .7.   (હા, 114 into .7.)\n[24s] AGENT: Let me check once, sir.   (હું એક વાર નાખી જોઉં સાહેબ.)",
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  "call_summary": "The customer, a rolling shutter manufacturer, immediately stated that JSW does not stock their required slit coil (114mm x 0.70mm), based on several previous interactions. The agent, who opened the call without referencing the customer's platform inquiry, only offered to check for the material before the call ended. The customer's past experience indicates a supply issue with this specific dimension.",
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      "text_en": "Sir, is there any requirement right now?",
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      "text_en": "The slitting requirement that we have, you don't have that. I have spoken about this three to four times before as well.",
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      "text_en": "So, as per my requirement, you don't have the stock, I mean.",
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      "text_native": "હા, 114 into .7."
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      "evidence": "Sir, is there any requirement right now?",
      "comment": "The agent did not pitch any products, and therefore did not re-pitch the portfolio unnecessarily."
    }
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    "CL2 Revalidate every field",
    "CL3 Discovery (5 Qs, woven naturally)",
    "CL4 Closure with price & timeline"
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