34972178512916270 · Call

Call 34972178512916270 2026-07-27 · sudeeps · 3:21

Campaign	Disposition	Could we hear it?	Language	Turns	Pitch type
MSME_IS_PANIndia_NewReg_260526	Call_back_later	full conversation 46 turns, clean transcript (0% inaudible)	Hindi	46	new_registration (campaign_name:high)

Audio: clear: There is a slight background noise but it does not affect the transcription.

The four signals separate columns, separate owners

1 · Pitch adherence

the REP

5.5/10

short or unclear

USP relevance: none

2 · Customer quality

the LEAD we handed over

1 /4 flags

segment: construction

3 · Supply

none

customer wanted it 15-20 days; we committed to no date

4 · Sentiment

the CUSTOMER

+0.28

confidence high · +18/−7 from 34 hits
0.6*lexical + 0.4*prior

What to do differently next time biggest points lost first · the quotes are from real calls

−2.0 pts Closure - one of three outcomes The agent ended by asking the customer to send the requirement, but did not schedule a specific callback time or next step.

How Sajal Bhaskar did it on a 10.0/10 call —

[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।

−1.5 pts Full discovery (8 Qs) The agent covered quantity, end-use (shed construction), and payment terms. The customer also volunteered why they hadn't bought directly before.

How Sajal Bhaskar did it on a 10.0/10 call —

[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.

−1.0 pts Platform education The agent did not explain the platform's benefits, even after the customer said they were new to buying directly from a company.

How Sajal Bhaskar did it on a 10.0/10 call —

मतलब ये जो मैं रेट बताया 63100 ये हमारी लोडिंग के साथ है...एक्स्ट्रा जो जो रह गया है इसमें बताना वो 18% GST जो लग एक्स्ट्रा लगता है और ट्रांसपोर्टेशन का खर्चा जितना लगता है, दैट्स इट।

did well

Warm welcome opener

Yes sir, very good morning. This is Sudeep speaking from JSW One MSME. Your company was registered on our portal, sir, for this Aurangabad location.

Verify basic profile (4 Qs)

Your good name? ... for this Aurangabad location. ... You can share his number directly to me, I will connect with him immediately.

Summary

The customer, a new registrant, is planning a shed construction in Aurangabad requiring ~42 tons of structural steel (ISMC) within 20 days. The customer is not the technical decision-maker and referred the agent to his brother. The agent successfully collected the brother's contact details to get the full requirement list, but failed to schedule a specific follow-up call.

Coaching

When a customer says they're new to buying directly, that's your cue to explain the platform's core benefits like transparent pricing and guaranteed quality with Test Certificates.

Missed: NR3 Full discovery (8 Qs) NR4 Platform education NR6 Closure - one of three outcomes

Module 1 — step by step every result carries its evidence quote

Step	Wt	Result	Qs	Earned	Evidence from the transcript
NR1 Warm welcome opener	1	pass	–	1.0	Yes sir, very good morning. This is Sudeep speaking from JSW One MSME. Your company was registered on our portal, sir, for this Aurangabad location. The agent provided a standard, professional opening that stated the call's context without being pushy.
NR2 Verify basic profile (4 Qs)	1	full	4	1.0	Your good name? ... for this Aurangabad location. ... You can share his number directly to me, I will connect with him immediately. The agent confirmed the customer's name, location (implicitly), identified he was not the decision-maker, and got the correct contact's number.
NR3 Full discovery (8 Qs)	3	partial	4	1.5	There is a requirement of around forty-two tons. ... Payment terms for the two transaction will be hundred percent advance sir... I just found out for the first time that something like this happens directly from the company's side. The agent covered quantity, end-use (shed construction), and payment terms. The customer also volunteered why they hadn't bought directly before.
NR4 Platform education	1	fail	–	0.0	The agent did not explain the platform's benefits, even after the customer said they were new to buying directly from a company.
NR5 First opportunity identified	2	pass	–	2.0	Okay, and when you are planning to take this? The agent correctly identified a current requirement and established the timeline (15-20 days).
NR6 Closure - one of three outcomes	2	fail	–	0.0	The agent ended by asking the customer to send the requirement, but did not schedule a specific callback time or next step.

Objections supplementary — never inside the /10

Type	State	Customer said	Rep replied
check_with_manager	handled	So, I have a brother, I'll consult with him once.	You can share his number directly to me, I will connect with him immediately.

Conversation mechanics measured from turn timings, not judged by the LLM

Talk ratio	Agent talk	Customer talk	Dead air	Longest monologue	WPM	Interrupts	Agent turns	Cust turns	Q marks
0.538	53.9s	46.2s	100.9s	7.1s	329.5	0	23	23	9

Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)

customer

0.8s

Hello?

हेलो?

customer

2.0s

Hello, Mahamanch Agri Food?

हेलो, महामंच एग्री फूड?

agent

4.0s

Yes.

हां जी।

agent

4.7s

Yes sir, very good morning. This is Sudeep speaking from JSW One MSME.

हां जी सर, वैरी गुड मॉर्निंग। सुदीप बोल रहा हूं JSW One MSME से।

customer

8.2s

Yes sir.

agent

9.1s

Your company was registered on our portal, sir, for this Aurangabad location. This was a follow-up call regarding your steel procurement, sir.

ये आपका कंपनी रजिस्टर्ड हुआ था सर पोर्टल पर हमारे, फॉर दिस औरंगाबाद लोकेशन। आपके स्टील प्रोक्योरमेंट को लेके फॉलो अप कॉल था सर ये।

customer

14.1s

Actually my building construction was under plan. It has to start in the next one month or one and a half months.

Actually मेरा बिल्डिंग कंस्ट्रक्शन was under plan. ये अगले एक महीने में या दो, डेढ़ महीने में चालू करना है।

agent

18.5s

Okay.

customer

19.2s

So I was looking for the material and all. There is a shed, around ten thousand square feet.

So I was looking for the material and all. एक शेड है, around ten thousand square feet का।

agent

22.8s

Okay.

customer

23.3s

So some material was needed for that. There is a requirement of around forty-two tons.

तो उसके लिए कुछ मटेरियल लग रहा था। एक forty two tons के आसपास का कुछ है रिक्वायरमेंट।

agent

26.6s

Around forty to fifty tons. Okay, are you looking for TMT rods or roofing sheets?

Forty to fifty tons के आसपास। Okay, this is TMT rods की roofing sheets देख रहे हो आप?

customer

29.9s

Uh, I actually didn't understand anything about it. I am not a civil guy. I am a CA. So, I have a brother, I'll consult with him once. I just found out for the first time that something like this happens directly from the company's side.

अह मेरेको एक्चुअल में उसमें समझा ही नहीं कुछ। मैं सिविल वाला बंदा हूं नहीं मैं। मैं सीए हूं। तो मेरा भाई है, एक बार मैं उनसे कंसल्ट करके, ये मेरेको पहली मालूम पड़ा कि ऐसा डायरेक्टली कुछ होता है करके कंपनी की तरफ से।

agent

37.2s

Hmm, okay.

हम्म, okay.

customer

38.2s

I was just checking it.

agent

39.8s

No issues sir. Your good name?

customer

41.1s

Akshay Agarwal.

अक्षय अगरवाल।

agent

42.3s

Akshay ji. Uh, do one thing, I will WhatsApp my details to you on this number, okay? You can share the details with your brother or you can share his number directly to me, I will connect with him immediately.

अक्षय जी। अह ये आप एक काम कीजिए, मैं आपको मेरी डिटेल्स WhatsApp करता हूं आपके ये नंबर पे, okay? You can share the details with your brother or you can share his number directly to me, I will connect with him immediately.

customer

49.7s

Okay, no problem.

agent

51.2s

Can you give the details right now?

customer

52.9s

Yes, no issues.

हां, no issues.

agent

54.3s

Yes, tell me sir, I'll note it down.

हां जी, बताइए सर, मैं नोट कर लेता हूं।

customer

56.2s

8888

agent

57.5s

8888, okay.

customer

58.7s

8686

agent

59.8s

8686

customer

60.8s

76. I also have the requirement. You just what, I will WhatsApp you. Just you ping me on the WhatsApp, I will WhatsApp you the requirement.

agent

65.5s

What did you say at the end, sir? 867 and then what was the last digit?

लास्ट में क्या बताया सर आपने? 867 and then लास्ट में लास्ट डिजिट क्या था?

customer

67.7s

666. 8888 8686 76.

agent

70.1s

Got it, fine. No issues, I will WhatsApp you the details.

Got it, fine. No issues, मैं आपको डिटेल्स WhatsApp कर देता हूं।

customer

71.4s

Anuj Agarwal.

अनुज अगरवाल।

agent

72.5s

Anuj Agarwal. Okay, fine. So, I suppose for this shed requirement of yours, mostly our other customers in the market who have a shed requirement, they normally take roofing sheets, profiling sheets.

अनुज अगरवाल। Okay, fine. So, I suppose तो ये जो आपका शेड का रिक्वायरमेंट है ना, मोस्टली जो हमारे मार्केट के दूसरे कस्टमर्स हैं, जिनका शेड का रिक्वायरमेंट आता है, वो नॉर्मली roofing sheets लेते हैं, profiling sheets.

customer

79.1s

Okay.

agent

79.9s

Yes, and then pipes are needed for the structure. Secondly, if you need sheets, then those are needed, then chequered sheets are also needed.

हां, and then स्ट्रक्चर के लिए पाइप लगता है। सेकंडली, शीट्स अगर आपका लगता रहेगा तो वो लगता है, then chequered sheets भी लगता है।

customer

84.6s

Actually, the material he has listed, it's like ISMC 100 by 50, ISMC something something. So, I mean, I don't have knowledge of all these things.

Actually उसने जो मटेरियल निकाल के दिया ना, it's like ISMC 100 by 50, ISMC something something. तो मेरे मतलब, नॉलेज में नहीं है ये सारी चीजें।

agent

90.5s

Oh, okay, okay, this channel, beam, all this is structural steel. Angle, channel, beam, all these things.

अच्छा अच्छा अच्छा, ये चैनल, बीम, ये सब स्ट्रक्चरल स्टील। एंगल, चैनल, बीम, ये सब चीजें।

customer

93.4s

So I have that everything written down in a file. I will share you with that.

agent

96.5s

Okay, and when you are planning to take this?

customer

98.2s

Nearly within a fifteen months, fifteen days or twenty days.

agent

100.8s

It will go live in fifteen to twenty days. Okay. Payment terms for the two transaction will be hundred percent advance sir, against PI.

Fifteen to twenty days में लाइव होगा। Okay. Payment terms for the two transaction will be hundred percent advance सर, against PI.

customer

104.5s

Okay.

agent

105.2s

So that is okay with you, correct?

customer

106.5s

Okay, yeah, yeah, yeah, it's fine, it's fine.

agent

108.1s

No issues then. I'll share my details to you on WhatsApp. Please check with your team and let me know the requirement, sir. Okay?

customer

112.1s

Okay, okay, okay.

agent

113.2s

Yeah, Mr. Agarwal. Thank you for your time. Thank you so much.