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  "english_text": "[1s] CUSTOMER: Hello?   (हेलो?)\n[2s] CUSTOMER: Hello, Mahamanch Agri Food?   (हेलो, महामंच एग्री फूड?)\n[4s] AGENT: Yes.   (हां जी।)\n[5s] AGENT: Yes sir, very good morning. This is Sudeep speaking from JSW One MSME.   (हां जी सर, वैरी गुड मॉर्निंग। सुदीप बोल रहा हूं JSW One MSME से।)\n[8s] CUSTOMER: Yes sir.\n[9s] AGENT: Your company was registered on our portal, sir, for this Aurangabad location. This was a follow-up call regarding your steel procurement, sir.   (ये आपका कंपनी रजिस्टर्ड हुआ था सर पोर्टल पर हमारे, फॉर दिस औरंगाबाद लोकेशन। आपके स्टील प्रोक्योरमेंट को लेके फॉलो अप कॉल था सर ये।)\n[14s] CUSTOMER: Actually my building construction was under plan. It has to start in the next one month or one and a half months.   (Actually मेरा बिल्डिंग कंस्ट्रक्शन was under plan. ये अगले एक महीने में या दो, डेढ़ महीने में चालू करना है।)\n[18s] AGENT: Okay.\n[19s] CUSTOMER: So I was looking for the material and all. There is a shed, around ten thousand square feet.   (So I was looking for the material and all. एक शेड है, around ten thousand square feet का।)\n[23s] AGENT: Okay.\n[23s] CUSTOMER: So some material was needed for that. There is a requirement of around forty-two tons.   (तो उसके लिए कुछ मटेरियल लग रहा था। एक forty two tons के आसपास का कुछ है रिक्वायरमेंट।)\n[27s] AGENT: Around forty to fifty tons. Okay, are you looking for TMT rods or roofing sheets?   (Forty to fifty tons के आसपास। Okay, this is TMT rods की roofing sheets देख रहे हो आप?)\n[30s] CUSTOMER: Uh, I actually didn't understand anything about it. I am not a civil guy. I am a CA. So, I have a brother, I'll consult with him once. I just found out for the first time that something like this happens directly from the company's side.   (अह मेरेको एक्चुअल में उसमें समझा ही नहीं कुछ। मैं सिविल वाला बंदा हूं नहीं मैं। मैं सीए हूं। तो मेरा भाई है, एक बार मैं उनसे कंसल्ट करके, ये मेरेको पहली मालूम पड़ा कि ऐसा डायरेक्टली कुछ होता है करके कंपनी की तरफ से।)\n[37s] AGENT: Hmm, okay.   (हम्म, okay.)\n[38s] CUSTOMER: I was just checking it.\n[40s] AGENT: No issues sir. Your good name?\n[41s] CUSTOMER: Akshay Agarwal.   (अक्षय अगरवाल।)\n[42s] AGENT: Akshay ji. Uh, do one thing, I will WhatsApp my details to you on this number, okay? You can share the details with your brother or you can share his number directly to me, I will connect with him immediately.   (अक्षय जी। अह ये आप एक काम कीजिए, मैं आपको मेरी डिटेल्स WhatsApp करता हूं आपके ये नंबर पे, okay? You can share the details with your brother or you can share his number directly to me, I will connect with him immediately.)\n[50s] CUSTOMER: Okay, no problem.\n[51s] AGENT: Can you give the details right now?\n[53s] CUSTOMER: Yes, no issues.   (हां, no issues.)\n[54s] AGENT: Yes, tell me sir, I'll note it down.   (हां जी, बताइए सर, मैं नोट कर लेता हूं।)\n[56s] CUSTOMER: 8888\n[58s] AGENT: 8888, okay.\n[59s] CUSTOMER: 8686\n[60s] AGENT: 8686\n[61s] CUSTOMER: 76. I also have the requirement. You just what, I will WhatsApp you. Just you ping me on the WhatsApp, I will WhatsApp you the requirement.\n[66s] AGENT: What did you say at the end, sir? 867 and then what was the last digit?   (लास्ट में क्या बताया सर आपने? 867 and then लास्ट में लास्ट डिजिट क्या था?)\n[68s] CUSTOMER: 666. 8888 8686 76.\n[70s] AGENT: Got it, fine. No issues, I will WhatsApp you the details.   (Got it, fine. No issues, मैं आपको डिटेल्स WhatsApp कर देता हूं।)\n[71s] CUSTOMER: Anuj Agarwal.   (अनुज अगरवाल।)\n[72s] AGENT: Anuj Agarwal. Okay, fine. So, I suppose for this shed requirement of yours, mostly our other customers in the market who have a shed requirement, they normally take roofing sheets, profiling sheets.   (अनुज अगरवाल। Okay, fine. So, I suppose तो ये जो आपका शेड का रिक्वायरमेंट है ना, मोस्टली जो हमारे मार्केट के दूसरे कस्टमर्स हैं, जिनका शेड का रिक्वायरमेंट आता है, वो नॉर्मली roofing sheets लेते हैं, profiling sheets.)\n[79s] CUSTOMER: Okay.\n[80s] AGENT: Yes, and then pipes are needed for the structure. Secondly, if you need sheets, then those are needed, then chequered sheets are also needed.   (हां, and then स्ट्रक्चर के लिए पाइप लगता है। सेकंडली, शीट्स अगर आपका लगता रहेगा तो वो लगता है, then chequered sheets भी लगता है।)\n[85s] CUSTOMER: Actually, the material he has listed, it's like ISMC 100 by 50, ISMC something something. So, I mean, I don't have knowledge of all these things.   (Actually उसने जो मटेरियल निकाल के दिया ना, it's like ISMC 100 by 50, ISMC something something. तो मेरे मतलब, नॉलेज में नहीं है ये सारी चीजें।)\n[90s] AGENT: Oh, okay, okay, this channel, beam, all this is structural steel. Angle, channel, beam, all these things.   (अच्छा अच्छा अच्छा, ये चैनल, बीम, ये सब स्ट्रक्चरल स्टील। एंगल, चैनल, बीम, ये सब चीजें।)\n[93s] CUSTOMER: So I have that everything written down in a file. I will share you with that.\n[96s] AGENT: Okay, and when you are planning to take this?\n[98s] CUSTOMER: Nearly within a fifteen months, fifteen days or twenty days.\n[101s] AGENT: It will go live in fifteen to twenty days. Okay. Payment terms for the two transaction will be hundred percent advance sir, against PI.   (Fifteen to twenty days में लाइव होगा। Okay. Payment terms for the two transaction will be hundred percent advance सर, against PI.)\n[104s] CUSTOMER: Okay.\n[105s] AGENT: So that is okay with you, correct?\n[106s] CUSTOMER: Okay, yeah, yeah, yeah, it's fine, it's fine.\n[108s] AGENT: No issues then. I'll share my details to you on WhatsApp. Please check with your team and let me know the requirement, sir. Okay?\n[112s] CUSTOMER: Okay, okay, okay.\n[113s] AGENT: Yeah, Mr. Agarwal. Thank you for your time. Thank you so much.",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 46,
  "connected": 1,
  "audio_notes": "clear: There is a slight background noise but it does not affect the transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "46 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
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  "model": "gemini-2.5-pro",
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  "exclusion_reason": null,
  "pitch_type_detected": "new_registration",
  "pitch_type_source": "campaign_name:high",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 5.5,
  "pitch_score_band": "amber",
  "pitch_missed_steps": "[\"NR3 Full discovery (8 Qs)\", \"NR4 Platform education\", \"NR6 Closure - one of three outcomes\"]",
  "pitch_coaching_note": "When a customer says they're new to buying directly, that's your cue to explain the platform's core benefits like transparent pricing and guaranteed quality with Test Certificates.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "construction",
  "mfg_flag": 1,
  "geo_flag": 0,
  "geo_reason": null,
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  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 1,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": "15-20 days",
  "agent_committed_date": null,
  "call_summary": "The customer, a new registrant, is planning a shed construction in Aurangabad requiring ~42 tons of structural steel (ISMC) within 20 days. The customer is not the technical decision-maker and referred the agent to his brother. The agent successfully collected the brother's contact details to get the full requirement list, but failed to schedule a specific follow-up call.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"NR1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Yes sir, very good morning. This is Sudeep speaking from JSW One MSME. Your company was registered on our portal, sir, for this Aurangabad location.\", \"comment\": \"The agent provided a standard, professional opening that stated the call's context without being pushy.\"}, {\"step_id\": \"NR2\", \"result\": \"full\", \"questions_hit\": 4, \"evidence\": \"Your good name? ... for this Aurangabad location. ... You can share his number directly to me, I will connect with him immediately.\", \"comment\": \"The agent confirmed the customer's name, location (implicitly), identified he was not the decision-maker, and got the correct contact's number.\"}, {\"step_id\": \"NR3\", \"result\": \"partial\", \"questions_hit\": 4, \"evidence\": \"There is a requirement of around forty-two tons. ... Payment terms for the two transaction will be hundred percent advance sir... I just found out for the first time that something like this happens directly from the company's side.\", \"comment\": \"The agent covered quantity, end-use (shed construction), and payment terms. The customer also volunteered why they hadn't bought directly before.\"}, {\"step_id\": \"NR4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not explain the platform's benefits, even after the customer said they were new to buying directly from a company.\"}, {\"step_id\": \"NR5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Okay, and when you are planning to take this?\", \"comment\": \"The agent correctly identified a current requirement and established the timeline (15-20 days).\"}, {\"step_id\": \"NR6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent ended by asking the customer to send the requirement, but did not schedule a specific callback time or next step.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a customer says they're new to buying directly, that's your cue to explain the platform's core benefits like transparent pricing and guaranteed quality with Test Certificates.\", \"segment_detected\": \"construction\", \"mfg_flag\": true, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": \"15-20 days\", \"agent_committed_date\": null, \"objections\": [{\"obj_type\": \"check_with_manager\", \"state\": \"handled\", \"evidence\": \"So, I have a brother, I'll consult with him once.\", \"response\": \"You can share his number directly to me, I will connect with him immediately.\"}], \"call_summary\": \"The customer, a new registrant, is planning a shed construction in Aurangabad requiring ~42 tons of structural steel (ISMC) within 20 days. The customer is not the technical decision-maker and referred the agent to his brother. The agent successfully collected the brother's contact details to get the full requirement list, but failed to schedule a specific follow-up call.\"}",
  "error": null,
  "latency_ms": 33509,
  "input_tokens": 4312,
  "output_tokens": 936,
  "created_at": "2026-09-03 09:33:20",
  "sentiment": "positive",
  "sentiment_score": 0.283,
  "sentiment_confidence": "high",
  "pos": 18,
  "neg": 7,
  "lex_hits": 34,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.538,
  "agent_talk_sec": 53.9,
  "customer_talk_sec": 46.2,
  "dead_air_sec": 100.9,
  "longest_monologue_sec": 7.1,
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  "interruptions": 0,
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  "customer_turns": 23,
  "discovery_qs": 9,
  "words_agent": 296,
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  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "34972178512916270",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.77,
      "end_s": 1.21,
      "text_en": "Hello?",
      "text_native": "हेलो?"
    },
    {
      "ucid": "34972178512916270",
      "idx": 1,
      "speaker": "customer",
      "start_s": 2.0,
      "end_s": 3.7,
      "text_en": "Hello, Mahamanch Agri Food?",
      "text_native": "हेलो, महामंच एग्री फूड?"
    },
    {
      "ucid": "34972178512916270",
      "idx": 2,
      "speaker": "agent",
      "start_s": 4.0,
      "end_s": 4.4,
      "text_en": "Yes.",
      "text_native": "हां जी।"
    },
    {
      "ucid": "34972178512916270",
      "idx": 3,
      "speaker": "agent",
      "start_s": 4.7,
      "end_s": 8.0,
      "text_en": "Yes sir, very good morning. This is Sudeep speaking from JSW One MSME.",
      "text_native": "हां जी सर, वैरी गुड मॉर्निंग। सुदीप बोल रहा हूं JSW One MSME से।"
    },
    {
      "ucid": "34972178512916270",
      "idx": 4,
      "speaker": "customer",
      "start_s": 8.2,
      "end_s": 8.8,
      "text_en": "Yes sir.",
      "text_native": "Yes sir."
    },
    {
      "ucid": "34972178512916270",
      "idx": 5,
      "speaker": "agent",
      "start_s": 9.1,
      "end_s": 13.8,
      "text_en": "Your company was registered on our portal, sir, for this Aurangabad location. This was a follow-up call regarding your steel procurement, sir.",
      "text_native": "ये आपका कंपनी रजिस्टर्ड हुआ था सर पोर्टल पर हमारे, फॉर दिस औरंगाबाद लोकेशन। आपके स्टील प्रोक्योरमेंट को लेके फॉलो अप कॉल था सर ये।"
    },
    {
      "ucid": "34972178512916270",
      "idx": 6,
      "speaker": "customer",
      "start_s": 14.1,
      "end_s": 18.2,
      "text_en": "Actually my building construction was under plan. It has to start in the next one month or one and a half months.",
      "text_native": "Actually मेरा बिल्डिंग कंस्ट्रक्शन was under plan. ये अगले एक महीने में या दो, डेढ़ महीने में चालू करना है।"
    },
    {
      "ucid": "34972178512916270",
      "idx": 7,
      "speaker": "agent",
      "start_s": 18.5,
      "end_s": 18.9,
      "text_en": "Okay.",
      "text_native": "Okay."
    },
    {
      "ucid": "34972178512916270",
      "idx": 8,
      "speaker": "customer",
      "start_s": 19.2,
      "end_s": 22.5,
      "text_en": "So I was looking for the material and all. There is a shed, around ten thousand square feet.",
      "text_native": "So I was looking for the material and all. एक शेड है, around ten thousand square feet का।"
    },
    {
      "ucid": "34972178512916270",
      "idx": 9,
      "speaker": "agent",
      "start_s": 22.8,
      "end_s": 23.2,
      "text_en": "Okay.",
      "text_native": "Okay."
    },
    {
      "ucid": "34972178512916270",
      "idx": 10,
      "speaker": "customer",
      "start_s": 23.3,
      "end_s": 26.2,
      "text_en": "So some material was needed for that. There is a requirement of around forty-two tons.",
      "text_native": "तो उसके लिए कुछ मटेरियल लग रहा था। एक forty two tons के आसपास का कुछ है रिक्वायरमेंट।"
    },
    {
      "ucid": "34972178512916270",
      "idx": 11,
      "speaker": "agent",
      "start_s": 26.6,
      "end_s": 29.6,
      "text_en": "Around forty to fifty tons. Okay, are you looking for TMT rods or roofing sheets?",
      "text_native": "Forty to fifty tons के आसपास। Okay, this is TMT rods की roofing sheets देख रहे हो आप?"
    },
    {
      "ucid": "34972178512916270",
      "idx": 12,
      "speaker": "customer",
      "start_s": 29.9,
      "end_s": 37.2,
      "text_en": "Uh, I actually didn't understand anything about it. I am not a civil guy. I am a CA. So, I have a brother, I'll consult with him once. I just found out for the first time that something like this happens directly from the company's side.",
      "text_native": "अह मेरेको एक्चुअल में उसमें समझा ही नहीं कुछ। मैं सिविल वाला बंदा हूं नहीं मैं। मैं सीए हूं। तो मेरा भाई है, एक बार मैं उनसे कंसल्ट करके, ये मेरेको पहली मालूम पड़ा कि ऐसा डायरेक्टली कुछ होता है करके कंपनी की तरफ से।"
    },
    {
      "ucid": "34972178512916270",
      "idx": 13,
      "speaker": "agent",
      "start_s": 37.2,
      "end_s": 38.1,
      "text_en": "Hmm, okay.",
      "text_native": "हम्म, okay."
    },
    {
      "ucid": "34972178512916270",
      "idx": 14,
      "speaker": "customer",
      "start_s": 38.2,
      "end_s": 39.3,
      "text_en": "I was just checking it.",
      "text_native": "I was just checking it."
    },
    {
      "ucid": "34972178512916270",
      "idx": 15,
      "speaker": "agent",
      "start_s": 39.8,
      "end_s": 40.8,
      "text_en": "No issues sir. Your good name?",
      "text_native": "No issues sir. Your good name?"
    },
    {
      "ucid": "34972178512916270",
      "idx": 16,
      "speaker": "customer",
      "start_s": 41.1,
      "end_s": 41.9,
      "text_en": "Akshay Agarwal.",
      "text_native": "अक्षय अगरवाल।"
    },
    {
      "ucid": "34972178512916270",
      "idx": 17,
      "speaker": "agent",
      "start_s": 42.3,
      "end_s": 49.4,
      "text_en": "Akshay ji. Uh, do one thing, I will WhatsApp my details to you on this number, okay? You can share the details with your brother or you can share his number directly to me, I will connect with him immediately.",
      "text_native": "अक्षय जी। अह ये आप एक काम कीजिए, मैं आपको मेरी डिटेल्स WhatsApp करता हूं आपके ये नंबर पे, okay? You can share the details with your brother or you can share his number directly to me, I will connect with him immediately."
    },
    {
      "ucid": "34972178512916270",
      "idx": 18,
      "speaker": "customer",
      "start_s": 49.7,
      "end_s": 50.7,
      "text_en": "Okay, no problem.",
      "text_native": "Okay, no problem."
    },
    {
      "ucid": "34972178512916270",
      "idx": 19,
      "speaker": "agent",
      "start_s": 51.2,
      "end_s": 52.4,
      "text_en": "Can you give the details right now?",
      "text_native": "Can you give the details right now?"
    },
    {
      "ucid": "34972178512916270",
      "idx": 20,
      "speaker": "customer",
      "start_s": 52.9,
      "end_s": 53.7,
      "text_en": "Yes, no issues.",
      "text_native": "हां, no issues."
    },
    {
      "ucid": "34972178512916270",
      "idx": 21,
      "speaker": "agent",
      "start_s": 54.3,
      "end_s": 55.8,
      "text_en": "Yes, tell me sir, I'll note it down.",
      "text_native": "हां जी, बताइए सर, मैं नोट कर लेता हूं।"
    },
    {
      "ucid": "34972178512916270",
      "idx": 22,
      "speaker": "customer",
      "start_s": 56.2,
      "end_s": 57.0,
      "text_en": "8888",
      "text_native": "8888"
    },
    {
      "ucid": "34972178512916270",
      "idx": 23,
      "speaker": "agent",
      "start_s": 57.5,
      "end_s": 58.4,
      "text_en": "8888, okay.",
      "text_native": "8888, okay."
    },
    {
      "ucid": "34972178512916270",
      "idx": 24,
      "speaker": "customer",
      "start_s": 58.7,
      "end_s": 59.3,
      "text_en": "8686",
      "text_native": "8686"
    },
    {
      "ucid": "34972178512916270",
      "idx": 25,
      "speaker": "agent",
      "start_s": 59.8,
      "end_s": 60.3,
      "text_en": "8686",
      "text_native": "8686"
    },
    {
      "ucid": "34972178512916270",
      "idx": 26,
      "speaker": "customer",
      "start_s": 60.8,
      "end_s": 65.0,
      "text_en": "76. I also have the requirement. You just what, I will WhatsApp you. Just you ping me on the WhatsApp, I will WhatsApp you the requirement.",
      "text_native": "76. I also have the requirement. You just what, I will WhatsApp you. Just you ping me on the WhatsApp, I will WhatsApp you the requirement."
    },
    {
      "ucid": "34972178512916270",
      "idx": 27,
      "speaker": "agent",
      "start_s": 65.5,
      "end_s": 67.6,
      "text_en": "What did you say at the end, sir? 867 and then what was the last digit?",
      "text_native": "लास्ट में क्या बताया सर आपने? 867 and then लास्ट में लास्ट डिजिट क्या था?"
    },
    {
      "ucid": "34972178512916270",
      "idx": 28,
      "speaker": "customer",
      "start_s": 67.7,
      "end_s": 69.8,
      "text_en": "666. 8888 8686 76.",
      "text_native": "666. 8888 8686 76."
    },
    {
      "ucid": "34972178512916270",
      "idx": 29,
      "speaker": "agent",
      "start_s": 70.1,
      "end_s": 71.4,
      "text_en": "Got it, fine. No issues, I will WhatsApp you the details.",
      "text_native": "Got it, fine. No issues, मैं आपको डिटेल्स WhatsApp कर देता हूं।"
    },
    {
      "ucid": "34972178512916270",
      "idx": 30,
      "speaker": "customer",
      "start_s": 71.4,
      "end_s": 72.2,
      "text_en": "Anuj Agarwal.",
      "text_native": "अनुज अगरवाल।"
    },
    {
      "ucid": "34972178512916270",
      "idx": 31,
      "speaker": "agent",
      "start_s": 72.5,
      "end_s": 78.8,
      "text_en": "Anuj Agarwal. Okay, fine. So, I suppose for this shed requirement of yours, mostly our other customers in the market who have a shed requirement, they normally take roofing sheets, profiling sheets.",
      "text_native": "अनुज अगरवाल। Okay, fine. So, I suppose तो ये जो आपका शेड का रिक्वायरमेंट है ना, मोस्टली जो हमारे मार्केट के दूसरे कस्टमर्स हैं, जिनका शेड का रिक्वायरमेंट आता है, वो नॉर्मली roofing sheets लेते हैं, profiling sheets."
    },
    {
      "ucid": "34972178512916270",
      "idx": 32,
      "speaker": "customer",
      "start_s": 79.1,
      "end_s": 79.5,
      "text_en": "Okay.",
      "text_native": "Okay."
    },
    {
      "ucid": "34972178512916270",
      "idx": 33,
      "speaker": "agent",
      "start_s": 79.9,
      "end_s": 84.2,
      "text_en": "Yes, and then pipes are needed for the structure. Secondly, if you need sheets, then those are needed, then chequered sheets are also needed.",
      "text_native": "हां, and then स्ट्रक्चर के लिए पाइप लगता है। सेकंडली, शीट्स अगर आपका लगता रहेगा तो वो लगता है, then chequered sheets भी लगता है।"
    },
    {
      "ucid": "34972178512916270",
      "idx": 34,
      "speaker": "customer",
      "start_s": 84.6,
      "end_s": 90.2,
      "text_en": "Actually, the material he has listed, it's like ISMC 100 by 50, ISMC something something. So, I mean, I don't have knowledge of all these things.",
      "text_native": "Actually उसने जो मटेरियल निकाल के दिया ना, it's like ISMC 100 by 50, ISMC something something. तो मेरे मतलब, नॉलेज में नहीं है ये सारी चीजें।"
    },
    {
      "ucid": "34972178512916270",
      "idx": 35,
      "speaker": "agent",
      "start_s": 90.5,
      "end_s": 93.4,
      "text_en": "Oh, okay, okay, this channel, beam, all this is structural steel. Angle, channel, beam, all these things.",
      "text_native": "अच्छा अच्छा अच्छा, ये चैनल, बीम, ये सब स्ट्रक्चरल स्टील। एंगल, चैनल, बीम, ये सब चीजें।"
    },
    {
      "ucid": "34972178512916270",
      "idx": 36,
      "speaker": "customer",
      "start_s": 93.4,
      "end_s": 96.2,
      "text_en": "So I have that everything written down in a file. I will share you with that.",
      "text_native": "So I have that everything written down in a file. I will share you with that."
    },
    {
      "ucid": "34972178512916270",
      "idx": 37,
      "speaker": "agent",
      "start_s": 96.5,
      "end_s": 97.8,
      "text_en": "Okay, and when you are planning to take this?",
      "text_native": "Okay, and when you are planning to take this?"
    },
    {
      "ucid": "34972178512916270",
      "idx": 38,
      "speaker": "customer",
      "start_s": 98.2,
      "end_s": 100.6,
      "text_en": "Nearly within a fifteen months, fifteen days or twenty days.",
      "text_native": "Nearly within a fifteen months, fifteen days or twenty days."
    },
    {
      "ucid": "34972178512916270",
      "idx": 39,
      "speaker": "agent",
      "start_s": 100.8,
      "end_s": 104.2,
      "text_en": "It will go live in fifteen to twenty days. Okay. Payment terms for the two transaction will be hundred percent advance sir, against PI.",
      "text_native": "Fifteen to twenty days में लाइव होगा। Okay. Payment terms for the two transaction will be hundred percent advance सर, against PI."
    },
    {
      "ucid": "34972178512916270",
      "idx": 40,
      "speaker": "customer",
      "start_s": 104.5,
      "end_s": 104.9,
      "text_en": "Okay.",
      "text_native": "Okay."
    },
    {
      "ucid": "34972178512916270",
      "idx": 41,
      "speaker": "agent",
      "start_s": 105.2,
      "end_s": 106.3,
      "text_en": "So that is okay with you, correct?",
      "text_native": "So that is okay with you, correct?"
    },
    {
      "ucid": "34972178512916270",
      "idx": 42,
      "speaker": "customer",
      "start_s": 106.5,
      "end_s": 107.9,
      "text_en": "Okay, yeah, yeah, yeah, it's fine, it's fine.",
      "text_native": "Okay, yeah, yeah, yeah, it's fine, it's fine."
    },
    {
      "ucid": "34972178512916270",
      "idx": 43,
      "speaker": "agent",
      "start_s": 108.1,
      "end_s": 111.8,
      "text_en": "No issues then. I'll share my details to you on WhatsApp. Please check with your team and let me know the requirement, sir. Okay?",
      "text_native": "No issues then. I'll share my details to you on WhatsApp. Please check with your team and let me know the requirement, sir. Okay?"
    },
    {
      "ucid": "34972178512916270",
      "idx": 44,
      "speaker": "customer",
      "start_s": 112.1,
      "end_s": 112.8,
      "text_en": "Okay, okay, okay.",
      "text_native": "Okay, okay, okay."
    },
    {
      "ucid": "34972178512916270",
      "idx": 45,
      "speaker": "agent",
      "start_s": 113.2,
      "end_s": 115.4,
      "text_en": "Yeah, Mr. Agarwal. Thank you for your time. Thank you so much.",
      "text_native": "Yeah, Mr. Agarwal. Thank you for your time. Thank you so much."
    }
  ],
  "steps": [
    {
      "ucid": "34972178512916270",
      "step_id": "NR1",
      "step_name": "Warm welcome opener",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "Yes sir, very good morning. This is Sudeep speaking from JSW One MSME. Your company was registered on our portal, sir, for this Aurangabad location.",
      "comment": "The agent provided a standard, professional opening that stated the call's context without being pushy."
    },
    {
      "ucid": "34972178512916270",
      "step_id": "NR2",
      "step_name": "Verify basic profile (4 Qs)",
      "weight": 1.0,
      "result": "full",
      "earned": 1.0,
      "questions_hit": 4,
      "evidence": "Your good name? ... for this Aurangabad location. ... You can share his number directly to me, I will connect with him immediately.",
      "comment": "The agent confirmed the customer's name, location (implicitly), identified he was not the decision-maker, and got the correct contact's number."
    },
    {
      "ucid": "34972178512916270",
      "step_id": "NR3",
      "step_name": "Full discovery (8 Qs)",
      "weight": 3.0,
      "result": "partial",
      "earned": 1.5,
      "questions_hit": 4,
      "evidence": "There is a requirement of around forty-two tons. ... Payment terms for the two transaction will be hundred percent advance sir... I just found out for the first time that something like this happens directly from the company's side.",
      "comment": "The agent covered quantity, end-use (shed construction), and payment terms. The customer also volunteered why they hadn't bought directly before."
    },
    {
      "ucid": "34972178512916270",
      "step_id": "NR4",
      "step_name": "Platform education",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not explain the platform's benefits, even after the customer said they were new to buying directly from a company."
    },
    {
      "ucid": "34972178512916270",
      "step_id": "NR5",
      "step_name": "First opportunity identified",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Okay, and when you are planning to take this?",
      "comment": "The agent correctly identified a current requirement and established the timeline (15-20 days)."
    },
    {
      "ucid": "34972178512916270",
      "step_id": "NR6",
      "step_name": "Closure - one of three outcomes",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent ended by asking the customer to send the requirement, but did not schedule a specific callback time or next step."
    }
  ],
  "objections": [
    {
      "ucid": "34972178512916270",
      "obj_type": "check_with_manager",
      "state": "handled",
      "evidence": "So, I have a brother, I'll consult with him once.",
      "response": "You can share his number directly to me, I will connect with him immediately."
    }
  ],
  "missed_steps": [
    "NR3 Full discovery (8 Qs)",
    "NR4 Platform education",
    "NR6 Closure - one of three outcomes"
  ],
  "objection_phrases_list": []
}