{
  "ucid": "34972178497639612",
  "call_date": "2026-07-25",
  "start_time": "2026-07-25 16:16:36",
  "end_time": "2026-07-25 16:17:29",
  "duration_sec": 53,
  "campaign": "IS_MFG_CR_GI_Coated_Opp_Jul26",
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  "customer_status": "answered",
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  "excel_turn_count": 7,
  "ingested_at": "2026-09-03 08:21:44.614582+00",
  "audio_secs": 36.864,
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  "english_text": "[1s] AGENT: Hello, Mr. Saurabh from Crystal Polymer?\n[4s] CUSTOMER: Yes, speak.   (हाँ बोलो।)\n[4s] AGENT: Saurabh ji, very, greetings, I am Kuldeep speaking from JSW One.   (सौरभ जी, वेरी, नमस्कार, कुलदीप बोल रहा हूं JSW One से।)\n[8s] CUSTOMER: Yes, speak.   (हाँ बोलो।)\n[9s] AGENT: Sir, your company was registered with us.   (मैं आपकी कंपनी रजिस्टर्ड थी सर हमारे पास।)\n[11s] UNKNOWN: The person you have called has put your call on hold. Please stay on the line. The person you are talking to has put your call on hold. Please stay on the line. The person you are speaking with has put your call on hold. Please stay on the line. The person you have called   (તમે જે વ્યક્તિને કોલ કર્યો છે તેને તમારો કોલ હોલ્ડ પર રાખ્યો છે. કૃપા કરી લાઈન પર રહો. आप जिस व्यक्ति से बात कर रहे हैं उन्होंने आपके कॉल को होल्ड पर रखा है। कृपया लाइन पर बने रहें। The person you are speaking with has put your call on hold. Please stay on the line. તમે જે વ્યક્તિને કોલ કર્યો છે)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\", \"Gujarati\"]",
  "turn_count": 6,
  "connected": 1,
  "audio_notes": "clear: The conversation is interrupted by a standard 'call on hold' IVR message.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "6 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "customer_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 3.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"CL2 Revalidate every field\", \"CL3 Discovery (5 Qs, woven naturally)\", \"CL4 Closure with price & timeline\"]",
  "pitch_coaching_note": "To avoid being put on hold, immediately state the specific requirement you're calling about after your introduction to capture the customer's attention.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
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  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
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  "customer_req_date": null,
  "agent_committed_date": null,
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  "input_tokens": 2881,
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  "created_at": "2026-09-03 09:45:21",
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  "discovery_qs": 1,
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  "words_customer": 4,
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      "ucid": "34972178497639612",
      "idx": 0,
      "speaker": "agent",
      "start_s": 0.83,
      "end_s": 3.04,
      "text_en": "Hello, Mr. Saurabh from Crystal Polymer?",
      "text_native": "Hello, Mr. Saurabh from Crystal Polymer?"
    },
    {
      "ucid": "34972178497639612",
      "idx": 1,
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      "start_s": 3.6,
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      "text_native": "हाँ बोलो।"
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      "idx": 2,
      "speaker": "agent",
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      "text_native": "सौरभ जी, वेरी, नमस्कार, कुलदीप बोल रहा हूं JSW One से।"
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      "text_native": "हाँ बोलो।"
    },
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      "ucid": "34972178497639612",
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      "text_en": "Sir, your company was registered with us.",
      "text_native": "मैं आपकी कंपनी रजिस्टर्ड थी सर हमारे पास।"
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      "idx": 5,
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      "text_native": "તમે જે વ્યક્તિને કોલ કર્યો છે તેને તમારો કોલ હોલ્ડ પર રાખ્યો છે. કૃપા કરી લાઈન પર રહો. आप जिस व्यक्ति से बात कर रहे हैं उन्होंने आपके कॉल को होल्ड पर रखा है। कृपया लाइन पर बने रहें। The person you are speaking with has put your call on hold. Please stay on the line. તમે જે વ્યક્તિને કોલ કર્યો છે"
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      "ucid": "34972178497639612",
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      "earned": 1.0,
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}