Call 34972178487435292 2026-07-24 · Rohit Mishra · 0:47
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_PM_Opp_Jul26 | General Enquiry | full conversation 10 turns, clean transcript (10% inaudible) | Gujarati | 10 | customer_led (campaign_name:medium) |
Audio: noisy: Significant background noise and poor line quality make it difficult to hear some parts of the conversation clearly, including a name.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.00
confidence high · +0/−0
from 0 hits
0.7*prior (damped - label alone is weak)
0.7*prior (damped - label alone is weak)
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Revalidate every field
No customer requirements were discussed or revalidated due to the call failing to connect properly.
How ankit mistry did it on a
10.0/10 call —
you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.
−2.0 pts
Opener acknowledges platform submission
The call did not progress beyond establishing a connection; no business was discussed.
How ankit mistry did it on a
10.0/10 call —
Shubham bhai, I believe you recently registered your business, which is Ridham Exim, on our Jindal's digital portal, right?
−2.0 pts
Discovery (5 Qs, woven naturally)
No discovery questions were asked as the call ended before any business conversation could begin.
How ankit mistry did it on a
10.0/10 call —
And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?
did well
No unnecessary re-pitching
[2s] AGENT: Hello.
Summary
The call consisted of multiple attempts to establish a clear audio connection. The customer eventually confirmed they could hear the agent, but the agent's subsequent speech was inaudible and the call ended. No business was discussed.
Coaching
This call failed due to a connection issue before any part of the pitch could be delivered; please redial the customer.
Missed:
CL1 Opener acknowledges platform submission CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | fail | – | 0.0 |
The call did not progress beyond establishing a connection; no business was discussed. |
| CL2 Revalidate every field | 3 | fail | 0 | 0.0 |
No customer requirements were discussed or revalidated due to the call failing to connect properly. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | fail | 0 | 0.0 |
No discovery questions were asked as the call ended before any business conversation could begin. |
| CL4 Closure with price & timeline | 2 | fail | – | 0.0 |
The call ended before any discussion of price, timeline, or closure could occur. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 | [2s] AGENT: Hello. The agent did not re-pitch the portfolio, as no substantive conversation took place. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.314 | 2.2s | 4.8s | 40.0s | 0.6s | too short | 0 | 5 | 5 | 1 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
agent
1.5s
Hello.
customer
2.2s
Hello.
agent
3.5s
Hello.
customer
4.2s
Hello.
agent
5.0s
Hello.
customer
6.0s
Hello.
customer
6.6s
Yes, hello sir. It's coming, sir.
હા જી, હેલો સર. આવે છે સર.
agent
8.5s
Hello?
customer
9.3s
Yes Mr. Satish, I can hear you.
agent
11.5s
[inaudible]