{
  "ucid": "34972178487435292",
  "call_date": "2026-07-24",
  "start_time": "2026-07-24 11:55:52",
  "end_time": "2026-07-24 11:56:39",
  "duration_sec": 47,
  "campaign": "IS_MFG_HR_HRPO_PM_Opp_Jul26",
  "disposition": "General Enquiry",
  "agent": "Rohit Mishra",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAffcb9fa20221491ba96fb497e22e83e1.mp3",
  "dial_status": "",
  "customer_status": "answered",
  "agent_status": "answered",
  "hangup_by": "AgentHangup",
  "excel_row": 372,
  "is_test": 0,
  "raw_payload": "{\"headers\":{\"host\":\"automate.jswone.in\",\"accept\":\"text/plain, application/json, application/*+json, */*\",\"content-type\":\"application/json\",\"content-length\":\"1579\",\"user-agent\":\"Apache-HttpClient/4.5.14 (Java/11.0.31)\",\"accept-encoding\":\"gzip,deflate\",\"x-cloud-trace-context\":\"23511bb5334e3960894372d795f2b73c/7925178115733172123\",\"x-forwarded-proto\":\"https\",\"via\":\"1.1 google\",\"x-forwarded-for\":\"3.111.26.194,34.8.227.186\"},\"params\":{},\"query\":{},\"body\":{\"conversation\":{\"turnwise\":[{\"transcript\":\"hello\",\"channel\":0,\"start\":0.599875,\"end\":3.799875},{\"transcript\":\"no\",\"channel\":1,\"start\":0.799875,\"end\":1.599875},{\"transcript\":\"hello\",\"channel\":0,\"start\":6.399875,\"end\":7.399875},{\"transcript\":\"hello\",\"channel\":1,\"start\":6.599875,\"end\":7.399875},{\"transcript\":\"hello\",\"channel\":0,\"start\":7.799875,\"end\":8.599875},{\"transcript\":\"hello\",\"channel\":1,\"start\":7.799875,\"end\":9.799875},{\"transcript\":\"hello\",\"channel\":1,\"start\":11.399875,\"end\":12.199875},{\"transcript\":\"hello sir\",\"channel\":0,\"start\":11.799875,\"end\":14.799875},{\"transcript\":\"huh hello\",\"channel\":1,\"start\":13.999875,\"end\":17.199875},{\"transcript\":\"yes mister mister thalty i can hear you\",\"channel\":0,\"start\":17.399875,\"end\":19.989875},{\"transcript\":\"big burn\",\"channel\":1,\"start\":17.399875,\"end\":21.189875}]},\"process_type\":\"postprocess\",\"additional_cdr\":\"{}\",\"spa_details\":\"\",\"reports\":{\"monitorUCID\":34972178487435292,\"custom_report\":null,\"summary\":null,\"topic\":null,\"sentiment\":null,\"cdr\":{\"monitorUCID\":34972178487435292,\"CallDate\":\"2026-07-24\",\"StartTime\":\"2026-07-24 11:55:52\",\"EndTime\":\"2026-07-24 11:56:39\",\"CallDuration\":\"00:00:47\",\"CampaignName\":\"IS_MFG_HR_HRPO_PM_Opp_Jul26\",\"Disposition\":\"General Enquiry\",\"AgentName\":\"Rohit Mishra\",\"DialStatus\":\"\",\"CustomerStatus\":\"answered\",\"AgentStatus\":\"answered\",\"HangupBy\":\"AgentHangup\",\"AudioFile\":\"https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAffcb9fa20221491ba96fb497e22e83e1.mp3\"}},\"cdr_meta\":{\"CallDate\":\"2026-07-24\",\"CallStartTime\":\"2026-07-24 11:55:52\",\"CallEndTime\":\"2026-07-24 11:56:39\"}},\"webhookUrl\":\"https://automate.jswone.in/webhook/transcripts\",\"executionMode\":\"production\"}",
  "audio_path": "/data/audio/34972178487435292__DIAffcb9fa20221491ba96fb497e22e83e1.mp3",
  "audio_bytes": 71280,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 11,
  "ingested_at": "2026-09-03 08:21:44.614582+00",
  "audio_secs": 23.76,
  "source_file": null,
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[2s] AGENT: Hello.\n[2s] CUSTOMER: Hello.\n[4s] AGENT: Hello.\n[4s] CUSTOMER: Hello.\n[5s] AGENT: Hello.\n[6s] CUSTOMER: Hello.\n[7s] CUSTOMER: Yes, hello sir. It's coming, sir.   (હા જી, હેલો સર. આવે છે સર.)\n[9s] AGENT: Hello?\n[9s] CUSTOMER: Yes Mr. Satish, I can hear you.\n[12s] AGENT: [inaudible]",
  "language": "Gujarati",
  "languages": "[\"Gujarati\", \"English\"]",
  "turn_count": 10,
  "connected": 1,
  "audio_notes": "noisy: Significant background noise and poor line quality make it difficult to hear some parts of the conversation clearly, including a name.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "10 turns, clean transcript (10% inaudible)",
  "band_language": "Gujarati",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "customer_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 1.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"CL1 Opener acknowledges platform submission\", \"CL2 Revalidate every field\", \"CL3 Discovery (5 Qs, woven naturally)\", \"CL4 Closure with price & timeline\"]",
  "pitch_coaching_note": "This call failed due to a connection issue before any part of the pitch could be delivered; please redial the customer.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The call consisted of multiple attempts to establish a clear audio connection. The customer eventually confirmed they could hear the agent, but the agent's subsequent speech was inaudible and the call ended. No business was discussed.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"CL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call did not progress beyond establishing a connection; no business was discussed.\"}, {\"step_id\": \"CL2\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No customer requirements were discussed or revalidated due to the call failing to connect properly.\"}, {\"step_id\": \"CL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No discovery questions were asked as the call ended before any business conversation could begin.\"}, {\"step_id\": \"CL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended before any discussion of price, timeline, or closure could occur.\"}, {\"step_id\": \"CL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"[2s] AGENT: Hello.\", \"comment\": \"The agent did not re-pitch the portfolio, as no substantive conversation took place.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"This call failed due to a connection issue before any part of the pitch could be delivered; please redial the customer.\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The call consisted of multiple attempts to establish a clear audio connection. The customer eventually confirmed they could hear the agent, but the agent's subsequent speech was inaudible and the call ended. No business was discussed.\"}",
  "error": null,
  "latency_ms": 16857,
  "input_tokens": 2734,
  "output_tokens": 584,
  "created_at": "2026-09-03 09:51:24",
  "sentiment": "neutral",
  "sentiment_score": 0.0,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 0,
  "lex_hits": 0,
  "objection_phrases": "[]",
  "sentiment_method": "0.7*prior (damped - label alone is weak)",
  "talk_ratio": 0.314,
  "agent_talk_sec": 2.2,
  "customer_talk_sec": 4.8,
  "dead_air_sec": 40.0,
  "longest_monologue_sec": 0.6,
  "agent_wpm": null,
  "interruptions": 0,
  "agent_turns": 5,
  "customer_turns": 5,
  "discovery_qs": 1,
  "words_agent": 5,
  "words_customer": 16,
  "monologue_heavy": 0,
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      "ucid": "34972178487435292",
      "idx": 0,
      "speaker": "agent",
      "start_s": 1.53,
      "end_s": 1.93,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "34972178487435292",
      "idx": 1,
      "speaker": "customer",
      "start_s": 2.23,
      "end_s": 2.63,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "34972178487435292",
      "idx": 2,
      "speaker": "agent",
      "start_s": 3.53,
      "end_s": 3.93,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
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      "ucid": "34972178487435292",
      "idx": 3,
      "speaker": "customer",
      "start_s": 4.23,
      "end_s": 4.63,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "34972178487435292",
      "idx": 4,
      "speaker": "agent",
      "start_s": 5.03,
      "end_s": 5.43,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "34972178487435292",
      "idx": 5,
      "speaker": "customer",
      "start_s": 6.03,
      "end_s": 6.43,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "34972178487435292",
      "idx": 6,
      "speaker": "customer",
      "start_s": 6.63,
      "end_s": 8.13,
      "text_en": "Yes, hello sir. It's coming, sir.",
      "text_native": "હા જી, હેલો સર. આવે છે સર."
    },
    {
      "ucid": "34972178487435292",
      "idx": 7,
      "speaker": "agent",
      "start_s": 8.53,
      "end_s": 8.93,
      "text_en": "Hello?",
      "text_native": "Hello?"
    },
    {
      "ucid": "34972178487435292",
      "idx": 8,
      "speaker": "customer",
      "start_s": 9.33,
      "end_s": 11.43,
      "text_en": "Yes Mr. Satish, I can hear you.",
      "text_native": "Yes Mr. Satish, I can hear you."
    },
    {
      "ucid": "34972178487435292",
      "idx": 9,
      "speaker": "agent",
      "start_s": 11.53,
      "end_s": 12.13,
      "text_en": "[inaudible]",
      "text_native": "[inaudible]"
    }
  ],
  "steps": [
    {
      "ucid": "34972178487435292",
      "step_id": "CL1",
      "step_name": "Opener acknowledges platform submission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call did not progress beyond establishing a connection; no business was discussed."
    },
    {
      "ucid": "34972178487435292",
      "step_id": "CL2",
      "step_name": "Revalidate every field",
      "weight": 3.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No customer requirements were discussed or revalidated due to the call failing to connect properly."
    },
    {
      "ucid": "34972178487435292",
      "step_id": "CL3",
      "step_name": "Discovery (5 Qs, woven naturally)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No discovery questions were asked as the call ended before any business conversation could begin."
    },
    {
      "ucid": "34972178487435292",
      "step_id": "CL4",
      "step_name": "Closure with price & timeline",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended before any discussion of price, timeline, or closure could occur."
    },
    {
      "ucid": "34972178487435292",
      "step_id": "CL5",
      "step_name": "No unnecessary re-pitching",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "[2s] AGENT: Hello.",
      "comment": "The agent did not re-pitch the portfolio, as no substantive conversation took place."
    }
  ],
  "objections": [],
  "missed_steps": [
    "CL1 Opener acknowledges platform submission",
    "CL2 Revalidate every field",
    "CL3 Discovery (5 Qs, woven naturally)",
    "CL4 Closure with price & timeline"
  ],
  "objection_phrases_list": []
}