{
  "ucid": "34972178480933412",
  "call_date": "2026-07-23",
  "start_time": "2026-07-23 17:52:14",
  "end_time": "2026-07-23 17:53:03",
  "duration_sec": 49,
  "campaign": "IS_MFG_HR_HRPO_PM_Opp_Jul26",
  "disposition": "General Enquiry",
  "agent": "Kartikey Chauhan",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAd1540340a8d1eef60249f78cf58de92a.mp3",
  "dial_status": "",
  "customer_status": "answered",
  "agent_status": "answered",
  "hangup_by": "AgentHangup",
  "excel_row": 370,
  "is_test": 0,
  "raw_payload": "{\"headers\":{\"host\":\"automate.jswone.in\",\"accept\":\"text/plain, application/json, application/*+json, */*\",\"content-type\":\"application/json\",\"content-length\":\"1492\",\"user-agent\":\"Apache-HttpClient/4.5.14 (Java/11.0.31)\",\"accept-encoding\":\"gzip,deflate\",\"x-cloud-trace-context\":\"5381faddce5fde90528c8a90125bd4e4/4475545016329294820\",\"x-forwarded-proto\":\"https\",\"via\":\"1.1 google\",\"x-forwarded-for\":\"3.111.26.194,34.8.227.186\"},\"params\":{},\"query\":{},\"body\":{\"conversation\":{\"turnwise\":[{\"transcript\":\"hello\",\"channel\":0,\"start\":4.599875,\"end\":6.999875},{\"transcript\":\"error\",\"channel\":1,\"start\":9.799875,\"end\":10.599875},{\"transcript\":\"hello\",\"channel\":0,\"start\":12.999875,\"end\":13.999875},{\"transcript\":\"yarrow yeah\",\"channel\":1,\"start\":13.199875,\"end\":14.999875},{\"transcript\":\"uh good evening sir kaaphis it's on j s double one\",\"channel\":0,\"start\":15.399875,\"end\":18.599875},{\"transcript\":\"you\",\"channel\":1,\"start\":18.999875,\"end\":19.999875},{\"transcript\":\"uh sir do you have any scene department do you have scenery enterprise\",\"channel\":0,\"start\":20.399875,\"end\":25.189875},{\"transcript\":\"other yao the bhakti hillinda from there\",\"channel\":1,\"start\":26.799875,\"end\":30.599875}]},\"process_type\":\"postprocess\",\"additional_cdr\":\"{}\",\"spa_details\":\"\",\"reports\":{\"monitorUCID\":34972178480933412,\"custom_report\":null,\"summary\":null,\"topic\":null,\"sentiment\":null,\"cdr\":{\"monitorUCID\":34972178480933412,\"CallDate\":\"2026-07-23\",\"StartTime\":\"2026-07-23 17:52:14\",\"EndTime\":\"2026-07-23 17:53:03\",\"CallDuration\":\"00:00:49\",\"CampaignName\":\"IS_MFG_HR_HRPO_PM_Opp_Jul26\",\"Disposition\":\"General Enquiry\",\"AgentName\":\"Kartikey Chauhan\",\"DialStatus\":\"\",\"CustomerStatus\":\"answered\",\"AgentStatus\":\"answered\",\"HangupBy\":\"AgentHangup\",\"AudioFile\":\"https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAd1540340a8d1eef60249f78cf58de92a.mp3\"}},\"cdr_meta\":{\"CallDate\":\"2026-07-23\",\"CallStartTime\":\"2026-07-23 17:52:14\",\"CallEndTime\":\"2026-07-23 17:53:03\"}},\"webhookUrl\":\"https://automate.jswone.in/webhook/transcripts\",\"executionMode\":\"production\"}",
  "audio_path": "/data/audio/34972178480933412__DIAd1540340a8d1eef60249f78cf58de92a.mp3",
  "audio_bytes": 101520,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 8,
  "ingested_at": "2026-09-03 08:21:44.614582+00",
  "audio_secs": 33.84,
  "source_file": null,
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[0s] CUSTOMER: Huh?   (ಹ?)\n[1s] AGENT: Hello.\n[2s] CUSTOMER: Who?   (ಯಾರು?)\n[3s] AGENT: Hello.\n[3s] CUSTOMER: Who?   (ಯಾರು?)\n[4s] AGENT: Hello.\n[5s] CUSTOMER: Who? Who?   (ಯಾರು? ಯಾರು?)\n[6s] AGENT: Uh good evening sir. Karthik this side from JSW One.\n[9s] CUSTOMER: Tell me, sir.   (ಹೇಳಿ ಸರ್.)\n[10s] AGENT: Uh sir, do you have any steel requirement in your Srinidhi Enterprises?\n[14s] CUSTOMER: About what? From where?   (ಯಾವುದರ ಬಗ್ಗೆ? ಎಲ್ಲಿಂದ?)\n[16s] AGENT: Sir, JSW One.\n[17s] CUSTOMER: Who is that?   (ಯಾರದು?)",
  "language": "Kannada",
  "languages": "[\"Kannada\", \"English\"]",
  "turn_count": 13,
  "connected": 1,
  "audio_notes": "clear: The customer's side has some slight background noise but it does not affect transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "13 turns, clean transcript (0% inaudible)",
  "band_language": "Kannada",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "customer_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 1.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"CL1 Opener acknowledges platform submission\", \"CL2 Revalidate every field\", \"CL3 Discovery (5 Qs, woven naturally)\", \"CL4 Closure with price & timeline\"]",
  "pitch_coaching_note": "You missed the most important step for a customer-led call: referencing their platform submission. Your opening 'do you have any steel requirement' made the customer confused and treated them like a cold call, causing the call to fail immediately.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted a customer from Srinidhi Enterprises but failed to reference their platform submission, leading to confusion. The customer repeatedly asked who was calling and from where. The call ended abruptly without any discussion of requirements, products, or pricing.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"CL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent opened with a generic requirement check instead of referencing the customer's platform activity.\"}, {\"step_id\": \"CL2\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The call did not progress to the revalidation stage as the customer was confused by the opening.\"}, {\"step_id\": \"CL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No discovery questions were asked as the call ended after the introduction.\"}, {\"step_id\": \"CL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended before any discussion of price or timeline could occur.\"}, {\"step_id\": \"CL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Uh sir, do you have any steel requirement in your Srinidhi Enterprises?\", \"comment\": \"The agent did not re-pitch the portfolio as the call ended before any product discussion.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You missed the most important step for a customer-led call: referencing their platform submission. Your opening 'do you have any steel requirement' made the customer confused and treated them like a cold call, causing the call to fail immediately.\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent contacted a customer from Srinidhi Enterprises but failed to reference their platform submission, leading to confusion. The customer repeatedly asked who was calling and from where. The call ended abruptly without any discussion of requirements, products, or pricing.\"}",
  "error": null,
  "latency_ms": 29289,
  "input_tokens": 2820,
  "output_tokens": 617,
  "created_at": "2026-09-03 09:51:33",
  "sentiment": "neutral",
  "sentiment_score": 0.0,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 0,
  "lex_hits": 0,
  "objection_phrases": "[]",
  "sentiment_method": "0.7*prior (damped - label alone is weak)",
  "talk_ratio": 0.627,
  "agent_talk_sec": 8.4,
  "customer_talk_sec": 5.0,
  "dead_air_sec": 35.6,
  "longest_monologue_sec": 3.4,
  "agent_wpm": 200.0,
  "interruptions": 0,
  "agent_turns": 6,
  "customer_turns": 7,
  "discovery_qs": 1,
  "words_agent": 28,
  "words_customer": 15,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "34972178480933412",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.27,
      "end_s": 0.81,
      "text_en": "Huh?",
      "text_native": "ಹ?"
    },
    {
      "ucid": "34972178480933412",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.1,
      "end_s": 1.56,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "34972178480933412",
      "idx": 2,
      "speaker": "customer",
      "start_s": 1.88,
      "end_s": 2.3,
      "text_en": "Who?",
      "text_native": "ಯಾರು?"
    },
    {
      "ucid": "34972178480933412",
      "idx": 3,
      "speaker": "agent",
      "start_s": 2.59,
      "end_s": 3.0,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "34972178480933412",
      "idx": 4,
      "speaker": "customer",
      "start_s": 3.37,
      "end_s": 3.79,
      "text_en": "Who?",
      "text_native": "ಯಾರು?"
    },
    {
      "ucid": "34972178480933412",
      "idx": 5,
      "speaker": "agent",
      "start_s": 4.09,
      "end_s": 4.5,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "34972178480933412",
      "idx": 6,
      "speaker": "customer",
      "start_s": 4.86,
      "end_s": 5.8,
      "text_en": "Who? Who?",
      "text_native": "ಯಾರು? ಯಾರು?"
    },
    {
      "ucid": "34972178480933412",
      "idx": 7,
      "speaker": "agent",
      "start_s": 6.09,
      "end_s": 8.8,
      "text_en": "Uh good evening sir. Karthik this side from JSW One.",
      "text_native": "Uh good evening sir. Karthik this side from JSW One."
    },
    {
      "ucid": "34972178480933412",
      "idx": 8,
      "speaker": "customer",
      "start_s": 9.0,
      "end_s": 9.81,
      "text_en": "Tell me, sir.",
      "text_native": "ಹೇಳಿ ಸರ್."
    },
    {
      "ucid": "34972178480933412",
      "idx": 9,
      "speaker": "agent",
      "start_s": 10.09,
      "end_s": 13.5,
      "text_en": "Uh sir, do you have any steel requirement in your Srinidhi Enterprises?",
      "text_native": "Uh sir, do you have any steel requirement in your Srinidhi Enterprises?"
    },
    {
      "ucid": "34972178480933412",
      "idx": 10,
      "speaker": "customer",
      "start_s": 14.2,
      "end_s": 15.5,
      "text_en": "About what? From where?",
      "text_native": "ಯಾವುದರ ಬಗ್ಗೆ? ಎಲ್ಲಿಂದ?"
    },
    {
      "ucid": "34972178480933412",
      "idx": 11,
      "speaker": "agent",
      "start_s": 15.8,
      "end_s": 16.8,
      "text_en": "Sir, JSW One.",
      "text_native": "Sir, JSW One."
    },
    {
      "ucid": "34972178480933412",
      "idx": 12,
      "speaker": "customer",
      "start_s": 17.2,
      "end_s": 17.8,
      "text_en": "Who is that?",
      "text_native": "ಯಾರದು?"
    }
  ],
  "steps": [
    {
      "ucid": "34972178480933412",
      "step_id": "CL1",
      "step_name": "Opener acknowledges platform submission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent opened with a generic requirement check instead of referencing the customer's platform activity."
    },
    {
      "ucid": "34972178480933412",
      "step_id": "CL2",
      "step_name": "Revalidate every field",
      "weight": 3.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "The call did not progress to the revalidation stage as the customer was confused by the opening."
    },
    {
      "ucid": "34972178480933412",
      "step_id": "CL3",
      "step_name": "Discovery (5 Qs, woven naturally)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No discovery questions were asked as the call ended after the introduction."
    },
    {
      "ucid": "34972178480933412",
      "step_id": "CL4",
      "step_name": "Closure with price & timeline",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended before any discussion of price or timeline could occur."
    },
    {
      "ucid": "34972178480933412",
      "step_id": "CL5",
      "step_name": "No unnecessary re-pitching",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "Uh sir, do you have any steel requirement in your Srinidhi Enterprises?",
      "comment": "The agent did not re-pitch the portfolio as the call ended before any product discussion."
    }
  ],
  "objections": [],
  "missed_steps": [
    "CL1 Opener acknowledges platform submission",
    "CL2 Revalidate every field",
    "CL3 Discovery (5 Qs, woven naturally)",
    "CL4 Closure with price & timeline"
  ],
  "objection_phrases_list": []
}