Call 34972178480260520 2026-07-23 · ankit mistry · 2:25
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_PM_Opp_Jul26 | General Enquiry | full conversation 33 turns, clean transcript (0% inaudible) | Gujarati | 33 | customer_led (campaign_name:medium) |
Audio: clear: Some faint background chatter is present but doesn't affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.07
confidence high · +4/−2
from 7 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Revalidate every field
Agent did not attempt to revalidate any of the details from the previous inquiry; the customer immediately deflected to a field visit.
How sudeeps did it on a
9.0/10 call —
The inquiry you have created now, sir, is for CR material. Do you need exactly CR or galvanize?... .7, 1250 or 1220... This 5-ton coil... In Surat, this one, right... And pincode 394210, correct?... Just tell me when you want to take it.
−2.0 pts
Discovery (5 Qs, woven naturally)
Agent asked a general question about challenges but did not ask any of the five required discovery questions before agreeing to a field visit.
How Aditya Pandey did it on a
8.5/10 call —
where is its application used?... Sir, how much do you require monthly?... which material do you generally need for that?... So are you taking this on credit, sir, the one from SAIL and BSP?
−2.0 pts
Closure with price & timeline
Agent did not provide a price or timeline for a quote; instead, a field visit was scheduled, which does not meet the step's criteria.
How sudeeps did it on a
9.0/10 call —
I will send you the quotation, sir. But the thing is, we will have to place its order today itself because the prices are valid for today.
did well
Opener acknowledges platform submission
And four months ago you had placed an inquiry, but then there was no response from your side for that either.
No unnecessary re-pitching
Uh, Giriraj bhai, I believe some time ago you had registered your business, Yugveer Fabrications, on our Jindal digital portal.
Summary
The agent called to follow up on an old registration and inquiry from Yugveer Fabrications. The customer immediately requested a field sales visit to discuss requirements. The agent agreed, confirmed a suitable time for the next day, and collected an alternative contact number to arrange the meeting.
Coaching
When a customer requests a field visit, agree to it, but first try to qualify the lead by asking a few key questions to ensure the visit will be productive.
Missed:
CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | pass | – | 2.0 | And four months ago you had placed an inquiry, but then there was no response from your side for that either. Agent correctly referenced the customer's past inquiry on the platform. |
| CL2 Revalidate every field | 3 | fail | 0 | 0.0 |
Agent did not attempt to revalidate any of the details from the previous inquiry; the customer immediately deflected to a field visit. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | fail | 0 | 0.0 |
Agent asked a general question about challenges but did not ask any of the five required discovery questions before agreeing to a field visit. |
| CL4 Closure with price & timeline | 2 | fail | – | 0.0 |
Agent did not provide a price or timeline for a quote; instead, a field visit was scheduled, which does not meet the step's criteria. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 | Uh, Giriraj bhai, I believe some time ago you had registered your business, Yugveer Fabrications, on our Jindal digital portal. Agent correctly focused on the reason for the call and did not perform an unnecessary re-pitch of the JSW portfolio. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.684 | 48.3s | 22.3s | 74.4s | 18.4s | 285.7 | 0 | 16 | 17 | 11 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.5s
Hello.
હેલો.
agent
1.6s
Hello, is this Bharat ji speaking? Bharat bhai?
હેલો, ભરતજી વાત કરે છે? ભરતભાઈ?
customer
4.0s
No, who is this?
ના કોણ?
agent
5.9s
Is this the number for Yugveer Fabrication?
આ આપણે યુગવીર ફેબ્રિકેશનનો નંબર છે?
customer
8.2s
Do one thing, let me go to a side and talk.
એક કામ કરો, એક સાઈડમાં જઈને વાત કરું.
agent
10.8s
Hello?
હેલો?
customer
12.0s
Hello.
હેલો.
agent
12.8s
Yes, is this the number for Yugveer Fabrication?
હા, આ યુગવીર ફેબ્રિકેશનનો નંબર છે?
customer
14.8s
Yes, tell me.
હા, બોલો.
agent
16.0s
Okay. So I believe I am speaking to Giriraj bhai, right?
ઓકે. તો આઈ બિલીવ ગિરિરાજભાઈ વાત કરો છો, રાઈટ?
customer
18.5s
Yes, yes.
હા હા.
agent
19.4s
Okay, okay. So sorry. Giriraj bhai, good afternoon. I am Ankit Mistry speaking from JSW Steel, Jindal Steel Mumbai, head office.
ઓકે ઓકે. સો સોરી. ગિરિરાજભાઈ, ગુડ આફ્ટરનૂન. હું અંકિત મિસ્ત્રી વાત કરું છું JSW સ્ટીલમાંથી, જિંદાલ સ્ટીલ મુંબઈ, હેડ ઓફિસ.
customer
25.3s
Hmm hmm.
હં હં.
agent
26.4s
Uh, Giriraj bhai, I believe some time ago you had registered your business, Yugveer Fabrications, on our Jindal digital portal. But then it's been almost a year, and we haven't received any direct requirement from you. And four months ago you had placed an inquiry, but then there was no response from your side for that either. So I just called you to know and understand what issues we are facing here or if there is any, uh, challenge or concern from your side, due to which we haven't been able to start any business with you in steel supply yet?
અ, ગિરિરાજભાઈ, આઈ બિલીવ થોડા ટાઈમ પહેલા તમે મારા જિંદાલના ડિજિટલ પોર્ટલ પર તમારું આ જે બિઝનેસ છે, યુગવીર ફેબ્રિકેશન્સ, અ, એ અકાઉન્ટ આપે એટલે તમે રજીસ્ટ્રેશન કરાવ્યું હતું. બટ ધેન ઓલમોસ્ટ એને એક વર્ષ જેવું થઈ ગયું છે, અમને કોઈ તમારી જે સીધી રિક્વાયરમેન્ટ આવી નથી રહી. અને છેલ્લા ચાર મહિના પહેલા તમે એક ઇન્ક્વાયરી નાખી હતી, બટ એ પણ પછી એનો કોઈ તમારી અહીંથી રિસ્પોન્સ આવ્યો નહોતો. તો જસ્ટ એટલે મેં તમને ફોન કર્યો છે જાણવા માટે અને સમજવા માટે કે અહીંયા આપણે શું ઇશ્યુઝ ફેસ કરી રહ્યા છીએ કે પછી કોઈ અ, ચેલેન્જ કે કન્સર્ન છે તમારે, અ, તમારા તરફથી જે કારણે હજુ સુધી આપણે કઈ બિઝનેસ તમારી જોડે શરૂ નથી કરી શક્યા સ્ટીલ સપ્લાયમાં?
customer
45.1s
Sir, send one of your people. The one who handles your sales,
સર, આપના માણસને કોઈને મોકલો. તમારો જે સેલ્સ સંભાળતું હોય ને,
agent
47.9s
Yes yes, yes yes, okay.
હા હા, હા હા, ઓકે.
customer
48.8s
Send him. We will explain our requirement to him. We will explain our quality requirement to him.
એને મોકલો. અમારી રિક્વાયરમેન્ટ એમને સમજાવી દઈએ. અમારી ક્વોલિટી રિક્વાયરમેન્ટ એમને સમજાવી દઈએ.
agent
52.0s
Okay, okay, alright. Uh, so when should I send him to you, uh, to meet you? Do you have any specific timing?
ઓકે, ઓકે, ઠીક છે. અ, તો ક્યારે મોકલું તમારી પાસે એમની, અ, તમારી જોડે? કોઈ ટાઈમિંગ ખરો તમારો?
customer
56.2s
Timing, uh, I am here after 12 in the afternoon.
ટાઈમિંગ, અ, બપોરના બાર વાગ્યા પછી અહીંયા જ હોઉં છું.
agent
59.6s
Okay, okay, got it. So should I send him tomorrow, if that's okay, after 12 in the afternoon?
ઓકે, ઓકે, ગોટ ઈટ. તો ટુમોરો મોકલું એવું હોય તો બપોરે બાર વાગ્યે પછી?
customer
62.4s
Hmm, send him, no problem.
હં, મોકલો, કોઈ વાંધો નહીં.
agent
64.2s
Done, done. Okay.
ડન છે, ડન છે. ઓકે.
customer
65.7s
And write down one office number.
અને એક નંબર લખી લ્યો ઓફિસનો.
agent
67.4s
Okay, one second.
ઓકે, એક સેકન્ડ.
customer
68.2s
92766
agent
69.8s
Yes yes, okay. 92766
હા હા, ઓકે. 92766
customer
72.2s
05678.
agent
73.6s
05678. What is his name?
05678. શું નામ છે આમનું?
customer
75.9s
Uh, tell someone from the accounts team, they will write down my schedule.
અ, અકાઉન્ટ ટીમમાંથી કોઈને કહેજો ને, મારું શેડ્યુલ તો લખી દેશે.
agent
78.9s
Alright, alright, no problem. Okay, I will inform them.
ઠીક છે, ઠીક છે, વાંધો નહીં. ચાલો, હું કહી દઉં છું.
customer
81.8s
Okay.
ઓકે.
agent
82.8s
Okay, okay. Thank you.
ઓકે, ઓકે. થેન્ક યુ.
customer
85.2s
1.5