Call 34972178480230480 2026-07-23 · dhruv · 2:12
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_PM_Opp_Jul26 | Wrap up time exceeded :0 | full conversation 42 turns, clean transcript (0% inaudible) | Hindi | 42 | customer_led (campaign_name:medium) |
Audio: noisy: Significant call center background noise on the agent's side, but the main conversation is clear.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
material: seamless pipe
3 · Supply
US
spec_not_available
Customer asked for seamless pipe, which the agent confirmed is not a product JSW One supplies.
4 · Sentiment
the CUSTOMER
+0.45
confidence high · +8/−0
from 12 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Revalidate every field
Agent did not revalidate any of the customer's requirement details (product, size, quantity, location, timeline) as they treated it as a cold call.
How ankit mistry did it on a
10.0/10 call —
you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.
−2.0 pts
Opener acknowledges platform submission
The agent opened with a generic cold call question instead of acknowledging a platform submission, which is required for a customer-led call type.
How ankit mistry did it on a
10.0/10 call —
Shubham bhai, I believe you recently registered your business, which is Ridham Exim, on our Jindal's digital portal, right?
−2.0 pts
Discovery (5 Qs, woven naturally)
Agent asked no discovery questions about the customer's business, end use, monthly consumption, or current procurement.
How ankit mistry did it on a
10.0/10 call —
And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?
did well
No unnecessary re-pitching
Seamless is not available, sir.
Summary
The customer first inquired about seamless pipe, which the agent confirmed is not available. The customer then asked for the price and minimum order quantity for 3mm sheet. The agent provided the requested information, and the customer concluded the call by saying they would consider it.
Coaching
This was a customer-led inquiry, but you opened it like a cold call. Always start by acknowledging the customer's platform submission to build on their existing interest and avoid starting from scratch.
Missed:
CL1 Opener acknowledges platform submission CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | fail | – | 0.0 | Uh sir, is there any requirement in sheet metals, etc.? The agent opened with a generic cold call question instead of acknowledging a platform submission, which is required for a customer-led call type. |
| CL2 Revalidate every field | 3 | fail | 0 | 0.0 |
Agent did not revalidate any of the customer's requirement details (product, size, quantity, location, timeline) as they treated it as a cold call. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | fail | 0 | 0.0 |
Agent asked no discovery questions about the customer's business, end use, monthly consumption, or current procurement. |
| CL4 Closure with price & timeline | 2 | fail | – | 0.0 | Okay, I'll see, sir. After the customer stated they would consider the information, the agent made no attempt to close, offer a quote, or define a next step. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 | Seamless is not available, sir. The agent correctly answered the customer's direct questions and did not waste time pitching the entire product portfolio. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.275 | 25.4s | 67.1s | 39.5s | 5.0s | 318.9 | 0 | 20 | 22 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
4.3s
Hello
हेलो
agent
5.6s
Uh sir, I am speaking from JSW, from Jindal.
अह सर JSW से बात कर रहा हूँ मैं जिंदल से।
agent
8.3s
Uh sir, is there any requirement in sheet metals, etc.?
अह सर कुछ रिक्वायरमेंट है शीट मेटल्स वगेरा में?
customer
10.8s
Do you have that stainless pipe, seamless?
अपने पास वो स्टेनलेस पाइप मिलता है क्या सीमलेस?
agent
13.3s
Sorry sir, what did you say, your voice was cracking.
सॉरी सर क्या बोला आपने, आपकी वॉइस क्रैक हुई थी।
customer
15.3s
I said, do you have seamless pipe, seamless?
मैं बोला सीमलेस पाइप मिलता है क्या सीमलेस?
agent
17.3s
Seamless is not available, sir.
सीमलेस नहीं मिलता सर।
customer
18.4s
It's not available?
नहीं मिलता है क्या?
agent
19.1s
No sir, seamless is not available.
नहीं सर, सीमलेस नहीं मिलता।
customer
20.1s
Only tube is available?
खाली ट्यूब मिलता है?
agent
21.1s
Yes sir. It's available in MS, seamless is not available.
हां सर। MS में मिलता है, सीमलेस नहीं मिलता।
customer
23.8s
Uh, now, what is the minimum quantity order one has to give, sir?
अह अभी अपने का ये मिनिमम कितना क्वांटिटी आर्डर देना पड़ता है सर?
agent
27.2s
Do you need it in sheets, sir, or in pipes?
आपको क्या मतलब शीट्स में लगता है सर की पाइप्स में लगता है?
customer
29.8s
Sheet, for sheet.
शीट, शीट का।
agent
30.8s
Five ton.
पांच टन।
customer
31.6s
In one size?
एक साइज में?
customer
32.3s
In pipe, I am talking about sheet, in sheet.
पाइप में, शीट में बोल रहा हूं मैं, शीट में।
agent
34.5s
I am telling you for sheet only, sir, five ton in one size. If you needed it in pipe, it would be fifteen ton in one size.
शीट का ही बता रहा हूं सर, पांच टन एक साइज में। पाइप में चाहिए होता तो पंद्रह टन एक साइज में।
agent
38.0s
Fifteen ton total in mixed sizes, sorry.
पंद्रह टन टोटल मिक्स साइज में, सॉरी।
customer
39.8s
And now, what is the rate for plate, for 3 mm?
और अभी ये प्लेट का क्या रेट चल रहा है 3 mm का?
agent
42.2s
Fifty-seven five hundred.
सत्तावन पांच सौ।
customer
43.5s
Fifty-seven five hundred.
सत्तावन पांच सौ।
customer
44.8s
Ex... including GST?
agent
46.2s
No no sir, GST is separate.
नहीं नहीं सर, GST अलग रहता है।
customer
48.0s
Okay okay okay.
ओके ओके ओके।
customer
49.8s
Fifty-seven five hundred.
सत्तावन पांच सौ।
agent
51.2s
Hmm.
हम्म।
customer
52.0s
Okay.
ओके।
customer
52.8s
Okay.
ठीक है।
agent
53.5s
Okay.
ओके।
customer
54.5s
Uh, I'll do it after doing this, this is your number, right, the WhatsApp number?
अह ये करके करता हूं थोड़ा, ये नंबर आपका ये है ना WhatsApp नंबर?
agent
57.2s
Yes, this is the office number.
हां, ऑफिस नंबर यही है।
customer
58.8s
This 3 mm, 4 mm, is it the same rate?
ये 3 mm का 4 mm का वही रेट है क्या?
agent
100.8s
3 mm 4 mm is the same rate.
3 mm 4 mm सेम रेट है।
customer
102.2s
And 2 mm, 8 mm?
और दो mm, आठ mm का?
agent
103.8s
Up to 12 mm, sir, this is the price.
12 mm तक सर यही प्राइस चलता है।
customer
105.8s
Up to 12 mm it's the same price, right?
12 mm तक सेम प्राइस है ना?
agent
107.2s
Yes sir.
customer
108.0s
Okay, I'll see, sir.
ठीक है, मैं देखता हूं सर।
agent
109.8s
Okay.
ओके।
customer
110.8s
Okay.
ओके।
agent
112.0s
Yeah.