{
  "ucid": "34972178480230480",
  "call_date": "2026-07-23",
  "start_time": "2026-07-23 15:55:04",
  "end_time": "2026-07-23 15:57:16",
  "duration_sec": 132,
  "campaign": "IS_MFG_HR_HRPO_PM_Opp_Jul26",
  "disposition": "Wrap up time exceeded :0",
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  "english_text": "[4s] CUSTOMER: Hello   (हेलो)\n[6s] AGENT: Uh sir, I am speaking from JSW, from Jindal.   (अह सर JSW से बात कर रहा हूँ मैं जिंदल से।)\n[8s] AGENT: Uh sir, is there any requirement in sheet metals, etc.?   (अह सर कुछ रिक्वायरमेंट है शीट मेटल्स वगेरा में?)\n[11s] CUSTOMER: Do you have that stainless pipe, seamless?   (अपने पास वो स्टेनलेस पाइप मिलता है क्या सीमलेस?)\n[13s] AGENT: Sorry sir, what did you say, your voice was cracking.   (सॉरी सर क्या बोला आपने, आपकी वॉइस क्रैक हुई थी।)\n[15s] CUSTOMER: I said, do you have seamless pipe, seamless?   (मैं बोला सीमलेस पाइप मिलता है क्या सीमलेस?)\n[17s] AGENT: Seamless is not available, sir.   (सीमलेस नहीं मिलता सर।)\n[18s] CUSTOMER: It's not available?   (नहीं मिलता है क्या?)\n[19s] AGENT: No sir, seamless is not available.   (नहीं सर, सीमलेस नहीं मिलता।)\n[20s] CUSTOMER: Only tube is available?   (खाली ट्यूब मिलता है?)\n[21s] AGENT: Yes sir. It's available in MS, seamless is not available.   (हां सर। MS में मिलता है, सीमलेस नहीं मिलता।)\n[24s] CUSTOMER: Uh, now, what is the minimum quantity order one has to give, sir?   (अह अभी अपने का ये मिनिमम कितना क्वांटिटी आर्डर देना पड़ता है सर?)\n[27s] AGENT: Do you need it in sheets, sir, or in pipes?   (आपको क्या मतलब शीट्स में लगता है सर की पाइप्स में लगता है?)\n[30s] CUSTOMER: Sheet, for sheet.   (शीट, शीट का।)\n[31s] AGENT: Five ton.   (पांच टन।)\n[32s] CUSTOMER: In one size?   (एक साइज में?)\n[32s] CUSTOMER: In pipe, I am talking about sheet, in sheet.   (पाइप में, शीट में बोल रहा हूं मैं, शीट में।)\n[34s] AGENT: I am telling you for sheet only, sir, five ton in one size. If you needed it in pipe, it would be fifteen ton in one size.   (शीट का ही बता रहा हूं सर, पांच टन एक साइज में। पाइप में चाहिए होता तो पंद्रह टन एक साइज में।)\n[38s] AGENT: Fifteen ton total in mixed sizes, sorry.   (पंद्रह टन टोटल मिक्स साइज में, सॉरी।)\n[40s] CUSTOMER: And now, what is the rate for plate, for 3 mm?   (और अभी ये प्लेट का क्या रेट चल रहा है 3 mm का?)\n[42s] AGENT: Fifty-seven five hundred.   (सत्तावन पांच सौ।)\n[44s] CUSTOMER: Fifty-seven five hundred.   (सत्तावन पांच सौ।)\n[45s] CUSTOMER: Ex... including GST?\n[46s] AGENT: No no sir, GST is separate.   (नहीं नहीं सर, GST अलग रहता है।)\n[48s] CUSTOMER: Okay okay okay.   (ओके ओके ओके।)\n[50s] CUSTOMER: Fifty-seven five hundred.   (सत्तावन पांच सौ।)\n[51s] AGENT: Hmm.   (हम्म।)\n[52s] CUSTOMER: Okay.   (ओके।)\n[53s] CUSTOMER: Okay.   (ठीक है।)\n[54s] AGENT: Okay.   (ओके।)\n[54s] CUSTOMER: Uh, I'll do it after doing this, this is your number, right, the WhatsApp number?   (अह ये करके करता हूं थोड़ा, ये नंबर आपका ये है ना WhatsApp नंबर?)\n[57s] AGENT: Yes, this is the office number.   (हां, ऑफिस नंबर यही है।)\n[59s] CUSTOMER: This 3 mm, 4 mm, is it the same rate?   (ये 3 mm का 4 mm का वही रेट है क्या?)\n[101s] AGENT: 3 mm 4 mm is the same rate.   (3 mm 4 mm सेम रेट है।)\n[102s] CUSTOMER: And 2 mm, 8 mm?   (और दो mm, आठ mm का?)\n[104s] AGENT: Up to 12 mm, sir, this is the price.   (12 mm तक सर यही प्राइस चलता है।)\n[106s] CUSTOMER: Up to 12 mm it's the same price, right?   (12 mm तक सेम प्राइस है ना?)\n[107s] AGENT: Yes sir.\n[108s] CUSTOMER: Okay, I'll see, sir.   (ठीक है, मैं देखता हूं सर।)\n[110s] AGENT: Okay.   (ओके।)\n[111s] CUSTOMER: Okay.   (ओके।)\n[112s] AGENT: Yeah.",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 42,
  "connected": 1,
  "audio_notes": "noisy: Significant call center background noise on the agent's side, but the main conversation is clear.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "42 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "customer_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 1.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"CL1 Opener acknowledges platform submission\", \"CL2 Revalidate every field\", \"CL3 Discovery (5 Qs, woven naturally)\", \"CL4 Closure with price & timeline\"]",
  "pitch_coaching_note": "This was a customer-led inquiry, but you opened it like a cold call. Always start by acknowledging the customer's platform submission to build on their existing interest and avoid starting from scratch.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
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  "moq_severity": null,
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  "catalogue_status": "not_available",
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  "supply_details": "Customer asked for seamless pipe, which the agent confirmed is not a product JSW One supplies.",
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  "agent_committed_date": null,
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  "created_at": "2026-09-03 09:32:47",
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  "sentiment_score": 0.446,
  "sentiment_confidence": "high",
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  "customer_turns": 22,
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      "text_en": "Hello",
      "text_native": "हेलो"
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      "text_native": "अह सर JSW से बात कर रहा हूँ मैं जिंदल से।"
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      "speaker": "agent",
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      "text_en": "Uh sir, is there any requirement in sheet metals, etc.?",
      "text_native": "अह सर कुछ रिक्वायरमेंट है शीट मेटल्स वगेरा में?"
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      "text_native": "अपने पास वो स्टेनलेस पाइप मिलता है क्या सीमलेस?"
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      "text_native": "सॉरी सर क्या बोला आपने, आपकी वॉइस क्रैक हुई थी।"
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      "text_native": "मैं बोला सीमलेस पाइप मिलता है क्या सीमलेस?"
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      "idx": 6,
      "speaker": "agent",
      "start_s": 17.29,
      "end_s": 18.2,
      "text_en": "Seamless is not available, sir.",
      "text_native": "सीमलेस नहीं मिलता सर।"
    },
    {
      "ucid": "34972178480230480",
      "idx": 7,
      "speaker": "customer",
      "start_s": 18.4,
      "end_s": 19.0,
      "text_en": "It's not available?",
      "text_native": "नहीं मिलता है क्या?"
    },
    {
      "ucid": "34972178480230480",
      "idx": 8,
      "speaker": "agent",
      "start_s": 19.1,
      "end_s": 20.0,
      "text_en": "No sir, seamless is not available.",
      "text_native": "नहीं सर, सीमलेस नहीं मिलता।"
    },
    {
      "ucid": "34972178480230480",
      "idx": 9,
      "speaker": "customer",
      "start_s": 20.1,
      "end_s": 21.0,
      "text_en": "Only tube is available?",
      "text_native": "खाली ट्यूब मिलता है?"
    },
    {
      "ucid": "34972178480230480",
      "idx": 10,
      "speaker": "agent",
      "start_s": 21.1,
      "end_s": 22.8,
      "text_en": "Yes sir. It's available in MS, seamless is not available.",
      "text_native": "हां सर। MS में मिलता है, सीमलेस नहीं मिलता।"
    },
    {
      "ucid": "34972178480230480",
      "idx": 11,
      "speaker": "customer",
      "start_s": 23.8,
      "end_s": 26.8,
      "text_en": "Uh, now, what is the minimum quantity order one has to give, sir?",
      "text_native": "अह अभी अपने का ये मिनिमम कितना क्वांटिटी आर्डर देना पड़ता है सर?"
    },
    {
      "ucid": "34972178480230480",
      "idx": 12,
      "speaker": "agent",
      "start_s": 27.2,
      "end_s": 29.5,
      "text_en": "Do you need it in sheets, sir, or in pipes?",
      "text_native": "आपको क्या मतलब शीट्स में लगता है सर की पाइप्स में लगता है?"
    },
    {
      "ucid": "34972178480230480",
      "idx": 13,
      "speaker": "customer",
      "start_s": 29.8,
      "end_s": 30.5,
      "text_en": "Sheet, for sheet.",
      "text_native": "शीट, शीट का।"
    },
    {
      "ucid": "34972178480230480",
      "idx": 14,
      "speaker": "agent",
      "start_s": 30.8,
      "end_s": 31.4,
      "text_en": "Five ton.",
      "text_native": "पांच टन।"
    },
    {
      "ucid": "34972178480230480",
      "idx": 15,
      "speaker": "customer",
      "start_s": 31.6,
      "end_s": 32.2,
      "text_en": "In one size?",
      "text_native": "एक साइज में?"
    },
    {
      "ucid": "34972178480230480",
      "idx": 16,
      "speaker": "customer",
      "start_s": 32.3,
      "end_s": 34.2,
      "text_en": "In pipe, I am talking about sheet, in sheet.",
      "text_native": "पाइप में, शीट में बोल रहा हूं मैं, शीट में।"
    },
    {
      "ucid": "34972178480230480",
      "idx": 17,
      "speaker": "agent",
      "start_s": 34.5,
      "end_s": 38.0,
      "text_en": "I am telling you for sheet only, sir, five ton in one size. If you needed it in pipe, it would be fifteen ton in one size.",
      "text_native": "शीट का ही बता रहा हूं सर, पांच टन एक साइज में। पाइप में चाहिए होता तो पंद्रह टन एक साइज में।"
    },
    {
      "ucid": "34972178480230480",
      "idx": 18,
      "speaker": "agent",
      "start_s": 38.0,
      "end_s": 39.5,
      "text_en": "Fifteen ton total in mixed sizes, sorry.",
      "text_native": "पंद्रह टन टोटल मिक्स साइज में, सॉरी।"
    },
    {
      "ucid": "34972178480230480",
      "idx": 19,
      "speaker": "customer",
      "start_s": 39.8,
      "end_s": 41.8,
      "text_en": "And now, what is the rate for plate, for 3 mm?",
      "text_native": "और अभी ये प्लेट का क्या रेट चल रहा है 3 mm का?"
    },
    {
      "ucid": "34972178480230480",
      "idx": 20,
      "speaker": "agent",
      "start_s": 42.2,
      "end_s": 43.2,
      "text_en": "Fifty-seven five hundred.",
      "text_native": "सत्तावन पांच सौ।"
    },
    {
      "ucid": "34972178480230480",
      "idx": 21,
      "speaker": "customer",
      "start_s": 43.5,
      "end_s": 44.5,
      "text_en": "Fifty-seven five hundred.",
      "text_native": "सत्तावन पांच सौ।"
    },
    {
      "ucid": "34972178480230480",
      "idx": 22,
      "speaker": "customer",
      "start_s": 44.8,
      "end_s": 46.0,
      "text_en": "Ex... including GST?",
      "text_native": "Ex... including GST?"
    },
    {
      "ucid": "34972178480230480",
      "idx": 23,
      "speaker": "agent",
      "start_s": 46.2,
      "end_s": 47.8,
      "text_en": "No no sir, GST is separate.",
      "text_native": "नहीं नहीं सर, GST अलग रहता है।"
    },
    {
      "ucid": "34972178480230480",
      "idx": 24,
      "speaker": "customer",
      "start_s": 48.0,
      "end_s": 48.8,
      "text_en": "Okay okay okay.",
      "text_native": "ओके ओके ओके।"
    },
    {
      "ucid": "34972178480230480",
      "idx": 25,
      "speaker": "customer",
      "start_s": 49.8,
      "end_s": 50.8,
      "text_en": "Fifty-seven five hundred.",
      "text_native": "सत्तावन पांच सौ।"
    },
    {
      "ucid": "34972178480230480",
      "idx": 26,
      "speaker": "agent",
      "start_s": 51.2,
      "end_s": 51.5,
      "text_en": "Hmm.",
      "text_native": "हम्म।"
    },
    {
      "ucid": "34972178480230480",
      "idx": 27,
      "speaker": "customer",
      "start_s": 52.0,
      "end_s": 52.4,
      "text_en": "Okay.",
      "text_native": "ओके।"
    },
    {
      "ucid": "34972178480230480",
      "idx": 28,
      "speaker": "customer",
      "start_s": 52.8,
      "end_s": 53.2,
      "text_en": "Okay.",
      "text_native": "ठीक है।"
    },
    {
      "ucid": "34972178480230480",
      "idx": 29,
      "speaker": "agent",
      "start_s": 53.5,
      "end_s": 54.0,
      "text_en": "Okay.",
      "text_native": "ओके।"
    },
    {
      "ucid": "34972178480230480",
      "idx": 30,
      "speaker": "customer",
      "start_s": 54.5,
      "end_s": 57.0,
      "text_en": "Uh, I'll do it after doing this, this is your number, right, the WhatsApp number?",
      "text_native": "अह ये करके करता हूं थोड़ा, ये नंबर आपका ये है ना WhatsApp नंबर?"
    },
    {
      "ucid": "34972178480230480",
      "idx": 31,
      "speaker": "agent",
      "start_s": 57.2,
      "end_s": 58.2,
      "text_en": "Yes, this is the office number.",
      "text_native": "हां, ऑफिस नंबर यही है।"
    },
    {
      "ucid": "34972178480230480",
      "idx": 32,
      "speaker": "customer",
      "start_s": 58.8,
      "end_s": 100.5,
      "text_en": "This 3 mm, 4 mm, is it the same rate?",
      "text_native": "ये 3 mm का 4 mm का वही रेट है क्या?"
    },
    {
      "ucid": "34972178480230480",
      "idx": 33,
      "speaker": "agent",
      "start_s": 100.8,
      "end_s": 102.0,
      "text_en": "3 mm 4 mm is the same rate.",
      "text_native": "3 mm 4 mm सेम रेट है।"
    },
    {
      "ucid": "34972178480230480",
      "idx": 34,
      "speaker": "customer",
      "start_s": 102.2,
      "end_s": 103.5,
      "text_en": "And 2 mm, 8 mm?",
      "text_native": "और दो mm, आठ mm का?"
    },
    {
      "ucid": "34972178480230480",
      "idx": 35,
      "speaker": "agent",
      "start_s": 103.8,
      "end_s": 105.5,
      "text_en": "Up to 12 mm, sir, this is the price.",
      "text_native": "12 mm तक सर यही प्राइस चलता है।"
    },
    {
      "ucid": "34972178480230480",
      "idx": 36,
      "speaker": "customer",
      "start_s": 105.8,
      "end_s": 107.0,
      "text_en": "Up to 12 mm it's the same price, right?",
      "text_native": "12 mm तक सेम प्राइस है ना?"
    },
    {
      "ucid": "34972178480230480",
      "idx": 37,
      "speaker": "agent",
      "start_s": 107.2,
      "end_s": 107.6,
      "text_en": "Yes sir.",
      "text_native": "Yes sir."
    },
    {
      "ucid": "34972178480230480",
      "idx": 38,
      "speaker": "customer",
      "start_s": 108.0,
      "end_s": 109.2,
      "text_en": "Okay, I'll see, sir.",
      "text_native": "ठीक है, मैं देखता हूं सर।"
    },
    {
      "ucid": "34972178480230480",
      "idx": 39,
      "speaker": "agent",
      "start_s": 109.8,
      "end_s": 110.2,
      "text_en": "Okay.",
      "text_native": "ओके।"
    },
    {
      "ucid": "34972178480230480",
      "idx": 40,
      "speaker": "customer",
      "start_s": 110.8,
      "end_s": 111.2,
      "text_en": "Okay.",
      "text_native": "ओके।"
    },
    {
      "ucid": "34972178480230480",
      "idx": 41,
      "speaker": "agent",
      "start_s": 112.0,
      "end_s": 112.3,
      "text_en": "Yeah.",
      "text_native": "Yeah."
    }
  ],
  "steps": [
    {
      "ucid": "34972178480230480",
      "step_id": "CL1",
      "step_name": "Opener acknowledges platform submission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Uh sir, is there any requirement in sheet metals, etc.?",
      "comment": "The agent opened with a generic cold call question instead of acknowledging a platform submission, which is required for a customer-led call type."
    },
    {
      "ucid": "34972178480230480",
      "step_id": "CL2",
      "step_name": "Revalidate every field",
      "weight": 3.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "Agent did not revalidate any of the customer's requirement details (product, size, quantity, location, timeline) as they treated it as a cold call."
    },
    {
      "ucid": "34972178480230480",
      "step_id": "CL3",
      "step_name": "Discovery (5 Qs, woven naturally)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "Agent asked no discovery questions about the customer's business, end use, monthly consumption, or current procurement."
    },
    {
      "ucid": "34972178480230480",
      "step_id": "CL4",
      "step_name": "Closure with price & timeline",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Okay, I'll see, sir.",
      "comment": "After the customer stated they would consider the information, the agent made no attempt to close, offer a quote, or define a next step."
    },
    {
      "ucid": "34972178480230480",
      "step_id": "CL5",
      "step_name": "No unnecessary re-pitching",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "Seamless is not available, sir.",
      "comment": "The agent correctly answered the customer's direct questions and did not waste time pitching the entire product portfolio."
    }
  ],
  "objections": [],
  "missed_steps": [
    "CL1 Opener acknowledges platform submission",
    "CL2 Revalidate every field",
    "CL3 Discovery (5 Qs, woven naturally)",
    "CL4 Closure with price & timeline"
  ],
  "objection_phrases_list": []
}