Call 34972178480207852 2026-07-23 · Aditya Pandey · 0:53
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_PM_Opp_Jul26 | Call_back_later | full conversation 13 turns, clean transcript (0% inaudible) | Hindi | 13 | customer_led (campaign_name:medium) |
Audio: noisy: Significant call center background noise on the agent's side, but the main conversation is clear.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.47
confidence high · +8/−0
from 7 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Revalidate every field
Agent did not revalidate any specific fields from the platform submission, instead asking a generic question about requirements.
How ankit mistry did it on a
10.0/10 call —
you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.
−2.0 pts
Discovery (5 Qs, woven naturally)
No discovery questions were asked before the customer ended the conversation.
How ankit mistry did it on a
10.0/10 call —
And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?
−2.0 pts
Closure with price & timeline
Agent did not provide a price or timeline, only secured permission to WhatsApp, which does not meet the closure criteria.
How ankit mistry did it on a
10.0/10 call —
0.7 would be something around 74. 74.5. In which my cutting, loading, and with pallet packaging, my pricing is included.
did well
Opener acknowledges platform submission
जी, आप हमारे प्लॅटफॉर्म पर रजिस्टर्ड थे, उसी के रिगार्डिंग कॉल था आपको।
No unnecessary re-pitching
जी, आप हमारे प्लॅटफॉर्म पर रजिस्टर्ड थे, उसी के रिगार्डING कॉल था आपको।
Summary
The agent contacted a customer from 'Expotech Engineer' who had registered on the platform. The customer was unwilling to talk as it was a holiday, but said to check back tomorrow. The agent secured permission to follow up via WhatsApp.
Coaching
For a customer-led call, you must open by referencing the *specifics* of their inquiry (product, quantity) to show you've prepared, not just that they 'registered'.
Missed:
CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | pass | – | 2.0 | जी, आप हमारे प्लॅटफॉर्म पर रजिस्टर्ड थे, उसी के रिगार्डिंग कॉल था आपको। Agent correctly referenced that the customer had registered on the platform. |
| CL2 Revalidate every field | 3 | fail | 0 | 0.0 | हमने जानना था सर अभी MS steel में कुछ रिक्वायरमेंट है सर अभी? Agent did not revalidate any specific fields from the platform submission, instead asking a generic question about requirements. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | fail | 0 | 0.0 |
No discovery questions were asked before the customer ended the conversation. |
| CL4 Closure with price & timeline | 2 | fail | – | 0.0 | ठीक है सर, मैं इसपे WhatsApp कर सकता हूं आपको? Agent did not provide a price or timeline, only secured permission to WhatsApp, which does not meet the closure criteria. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 | जी, आप हमारे प्लॅटफॉर्म पर रजिस्टर्ड थे, उसी के रिगार्डING कॉल था आपको। The agent did not perform any unnecessary re-pitching. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.68 | 13.2s | 6.2s | 33.6s | 4.5s | 290.9 | 0 | 6 | 7 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.9s
Hello?
हॅलो?
agent
1.4s
Hello, Expotech Engineer?
customer
2.9s
Yes.
हां।
agent
4.0s
Hello sir, I am Aditya Pandey calling from the JSW One platform.
नमस्ते सर, मैं आदित्य पांडे बोल रहा था JSW One प्लॅटफॉर्म से।
customer
7.3s
Go ahead.
बोलिए।
agent
8.0s
Yes, you were registered on our platform, this call is regarding that. We wanted to know, sir, do you have any requirement for MS steel right now, sir?
जी, आप हमारे प्लॅटफॉर्म पर रजिस्टर्ड थे, उसी के रिगार्डिंग कॉल था आपको। हमने जानना था सर अभी MS steel में कुछ रिक्वायरमेंट है सर अभी?
customer
12.8s
For what? In MS?
किसका? MS में?
agent
13.8s
Yes, in MS. E34, E250 or etcetera.
हां MS में। E34, E250 या वगेरा।
customer
16.2s
Not today, today is a holiday. We'll see tomorrow, I'll let you know tomorrow.
आज तो नहीं है, अभी आज छुट्टी है। कल देखेंगे, कल बता देता हूं।
agent
19.6s
Okay sir, can I WhatsApp you on this?
ठीक है सर, मैं इसपे WhatsApp कर सकता हूं आपको?
customer
21.3s
Yes yes, okay.
हां हां, ठीक है।
agent
22.5s
Okay sir, I will WhatsApp you.
ठीक है सर, मैं WhatsApp कर देता हूं।
customer
24.2s
Okay.
ठीक है।