{
  "ucid": "34972178480207852",
  "call_date": "2026-07-23",
  "start_time": "2026-07-23 15:51:18",
  "end_time": "2026-07-23 15:52:11",
  "duration_sec": 53,
  "campaign": "IS_MFG_HR_HRPO_PM_Opp_Jul26",
  "disposition": "Call_back_later",
  "agent": "Aditya Pandey",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA70e7e0bde086e6baf5cfeb6ac43935be.mp3",
  "dial_status": "",
  "customer_status": "answered",
  "agent_status": "answered",
  "hangup_by": "UserHangup",
  "excel_row": 113,
  "is_test": 0,
  "raw_payload": "{\"headers\":{\"host\":\"automate.jswone.in\",\"accept\":\"text/plain, application/json, application/*+json, */*\",\"content-type\":\"application/json\",\"content-length\":\"2884\",\"user-agent\":\"Apache-HttpClient/4.5.14 (Java/11.0.31)\",\"accept-encoding\":\"gzip,deflate\",\"x-cloud-trace-context\":\"9be761428ea796ec50672e4460842157/4804430653321719103\",\"x-forwarded-proto\":\"https\",\"via\":\"1.1 google\",\"x-forwarded-for\":\"3.111.26.194,34.8.227.186\"},\"params\":{},\"query\":{},\"body\":{\"conversation\":{\"turnwise\":[{\"transcript\":\"हैलो हैल एक फोर टैक्स इंजीनियर।\",\"channel\":0,\"start\":0,\"end\":3.799875},{\"transcript\":\"हैलो हलो।\",\"channel\":1,\"start\":0.399875,\"end\":1.399875},{\"transcript\":\"हकारीहै आपो नमस्ता सर मैं अभीक्य पांड डबल्यू वॅन प्लेटफार्म से\",\"channel\":0,\"start\":4.199875,\"end\":11.199875},{\"transcript\":\"हाँ हाँ ।\",\"channel\":1,\"start\":4.399875,\"end\":5.199875},{\"transcript\":\"बा बोलिए।\",\"channel\":1,\"start\":10.799875,\"end\":11.399875},{\"transcript\":\"हा जी आप हमारे प्लेटफार्म पे रजिस्टर्ड है उसी के रिगार्डिंग कॉल था अभे जानना था सर अभी एम एस टी में तो एन्क्विरेमेंट है सर\",\"channel\":0,\"start\":11.999875,\"end\":18.199875},{\"transcript\":\"यइसका एम एस में।\",\"channel\":1,\"start\":18.999875,\"end\":20.199875},{\"transcript\":\"हा ँ एम एच में इन थर्जी फोर ए टू फिफ्टी  वगै ह र ।\",\"channel\":0,\"start\":20.599875,\"end\":23.799875},{\"transcript\":\"आ आप नहीं अभी आप छुट्टी है कन देखेंगे कल।\",\"channel\":1,\"start\":23.999875,\"end\":27.199875},{\"transcript\":\"एी ।\",\"channel\":0,\"start\":24.799875,\"end\":26.599875},{\"transcript\":\"जी बता देता हूँ।\",\"channel\":1,\"start\":27.599875,\"end\":28.599875},{\"transcript\":\"ठीके ठी है सर मैं इके व्हाट्सएप का सकता हूँ आपको।\",\"channel\":0,\"start\":27.999875,\"end\":30.399875},{\"transcript\":\"हाँ हाँ।\",\"channel\":1,\"start\":30.399875,\"end\":31.189875},{\"transcript\":\"ठीक ठीक है सर मैं व्हाट्सएप पे लेता हूँ।\",\"channel\":0,\"start\":31.999875,\"end\":33.989875}]},\"process_type\":\"postprocess\",\"additional_cdr\":\"{}\",\"spa_details\":\"\",\"reports\":{\"monitorUCID\":34972178480207852,\"custom_report\":null,\"summary\":null,\"topic\":null,\"sentiment\":null,\"cdr\":{\"monitorUCID\":34972178480207852,\"CallDate\":\"2026-07-23\",\"StartTime\":\"2026-07-23 15:51:18\",\"EndTime\":\"2026-07-23 15:52:11\",\"CallDuration\":\"00:00:53\",\"CampaignName\":\"IS_MFG_HR_HRPO_PM_Opp_Jul26\",\"Disposition\":\"Call_back_later\",\"AgentName\":\"Aditya Pandey\",\"DialStatus\":\"\",\"CustomerStatus\":\"answered\",\"AgentStatus\":\"answered\",\"HangupBy\":\"UserHangup\",\"AudioFile\":\"https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA70e7e0bde086e6baf5cfeb6ac43935be.mp3\"}},\"cdr_meta\":{\"CallDate\":\"2026-07-23\",\"CallStartTime\":\"2026-07-23 15:51:18\",\"CallEndTime\":\"2026-07-23 15:52:11\"}},\"webhookUrl\":\"https://automate.jswone.in/webhook/transcripts\",\"executionMode\":\"production\"}",
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  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 14,
  "ingested_at": "2026-09-03 08:21:44.614582+00",
  "audio_secs": 35.136,
  "source_file": null,
  "upload_id": null,
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  "english_text": "[1s] CUSTOMER: Hello?   (हॅलो?)\n[1s] AGENT: Hello, Expotech Engineer?\n[3s] CUSTOMER: Yes.   (हां।)\n[4s] AGENT: Hello sir, I am Aditya Pandey calling from the JSW One platform.   (नमस्ते सर, मैं आदित्य पांडे बोल रहा था JSW One प्लॅटफॉर्म से।)\n[7s] CUSTOMER: Go ahead.   (बोलिए।)\n[8s] AGENT: Yes, you were registered on our platform, this call is regarding that. We wanted to know, sir, do you have any requirement for MS steel right now, sir?   (जी, आप हमारे प्लॅटफॉर्म पर रजिस्टर्ड थे, उसी के रिगार्डिंग कॉल था आपको। हमने जानना था सर अभी MS steel में कुछ रिक्वायरमेंट है सर अभी?)\n[13s] CUSTOMER: For what? In MS?   (किसका? MS में?)\n[14s] AGENT: Yes, in MS. E34, E250 or etcetera.   (हां MS में। E34, E250 या वगेरा।)\n[16s] CUSTOMER: Not today, today is a holiday. We'll see tomorrow, I'll let you know tomorrow.   (आज तो नहीं है, अभी आज छुट्टी है। कल देखेंगे, कल बता देता हूं।)\n[20s] AGENT: Okay sir, can I WhatsApp you on this?   (ठीक है सर, मैं इसपे WhatsApp कर सकता हूं आपको?)\n[21s] CUSTOMER: Yes yes, okay.   (हां हां, ठीक है।)\n[22s] AGENT: Okay sir, I will WhatsApp you.   (ठीक है सर, मैं WhatsApp कर देता हूं।)\n[24s] CUSTOMER: Okay.   (ठीक है।)",
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  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 13,
  "connected": 1,
  "audio_notes": "noisy: Significant call center background noise on the agent's side, but the main conversation is clear.",
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  "transcript_error": null,
  "band": "green",
  "band_reason": "13 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "customer_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 3.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"CL2 Revalidate every field\", \"CL3 Discovery (5 Qs, woven naturally)\", \"CL4 Closure with price & timeline\"]",
  "pitch_coaching_note": "For a customer-led call, you must open by referencing the *specifics* of their inquiry (product, quantity) to show you've prepared, not just that they 'registered'.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted a customer from 'Expotech Engineer' who had registered on the platform. The customer was unwilling to talk as it was a holiday, but said to check back tomorrow. The agent secured permission to follow up via WhatsApp.",
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  "latency_ms": 20350,
  "input_tokens": 3006,
  "output_tokens": 660,
  "created_at": "2026-09-03 09:32:20",
  "sentiment": "positive",
  "sentiment_score": 0.469,
  "sentiment_confidence": "high",
  "pos": 8,
  "neg": 0,
  "lex_hits": 7,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.68,
  "agent_talk_sec": 13.2,
  "customer_talk_sec": 6.2,
  "dead_air_sec": 33.6,
  "longest_monologue_sec": 4.5,
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  "interruptions": 0,
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  "customer_turns": 7,
  "discovery_qs": 3,
  "words_agent": 64,
  "words_customer": 26,
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      "ucid": "34972178480207852",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.89,
      "end_s": 1.23,
      "text_en": "Hello?",
      "text_native": "हॅलो?"
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    {
      "ucid": "34972178480207852",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.39,
      "end_s": 2.59,
      "text_en": "Hello, Expotech Engineer?",
      "text_native": "Hello, Expotech Engineer?"
    },
    {
      "ucid": "34972178480207852",
      "idx": 2,
      "speaker": "customer",
      "start_s": 2.89,
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      "text_en": "Yes.",
      "text_native": "हां।"
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      "idx": 3,
      "speaker": "agent",
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      "text_en": "Hello sir, I am Aditya Pandey calling from the JSW One platform.",
      "text_native": "नमस्ते सर, मैं आदित्य पांडे बोल रहा था JSW One प्लॅटफॉर्म से।"
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      "speaker": "customer",
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      "text_en": "Go ahead.",
      "text_native": "बोलिए।"
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      "idx": 5,
      "speaker": "agent",
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      "text_en": "Yes, you were registered on our platform, this call is regarding that. We wanted to know, sir, do you have any requirement for MS steel right now, sir?",
      "text_native": "जी, आप हमारे प्लॅटफॉर्म पर रजिस्टर्ड थे, उसी के रिगार्डिंग कॉल था आपको। हमने जानना था सर अभी MS steel में कुछ रिक्वायरमेंट है सर अभी?"
    },
    {
      "ucid": "34972178480207852",
      "idx": 6,
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      "start_s": 12.83,
      "end_s": 13.63,
      "text_en": "For what? In MS?",
      "text_native": "किसका? MS में?"
    },
    {
      "ucid": "34972178480207852",
      "idx": 7,
      "speaker": "agent",
      "start_s": 13.85,
      "end_s": 15.8,
      "text_en": "Yes, in MS. E34, E250 or etcetera.",
      "text_native": "हां MS में। E34, E250 या वगेरा।"
    },
    {
      "ucid": "34972178480207852",
      "idx": 8,
      "speaker": "customer",
      "start_s": 16.24,
      "end_s": 19.5,
      "text_en": "Not today, today is a holiday. We'll see tomorrow, I'll let you know tomorrow.",
      "text_native": "आज तो नहीं है, अभी आज छुट्टी है। कल देखेंगे, कल बता देता हूं।"
    },
    {
      "ucid": "34972178480207852",
      "idx": 9,
      "speaker": "agent",
      "start_s": 19.6,
      "end_s": 21.0,
      "text_en": "Okay sir, can I WhatsApp you on this?",
      "text_native": "ठीक है सर, मैं इसपे WhatsApp कर सकता हूं आपको?"
    },
    {
      "ucid": "34972178480207852",
      "idx": 10,
      "speaker": "customer",
      "start_s": 21.26,
      "end_s": 22.0,
      "text_en": "Yes yes, okay.",
      "text_native": "हां हां, ठीक है।"
    },
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      "ucid": "34972178480207852",
      "idx": 11,
      "speaker": "agent",
      "start_s": 22.5,
      "end_s": 23.8,
      "text_en": "Okay sir, I will WhatsApp you.",
      "text_native": "ठीक है सर, मैं WhatsApp कर देता हूं।"
    },
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      "ucid": "34972178480207852",
      "idx": 12,
      "speaker": "customer",
      "start_s": 24.2,
      "end_s": 24.6,
      "text_en": "Okay.",
      "text_native": "ठीक है।"
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      "step_id": "CL1",
      "step_name": "Opener acknowledges platform submission",
      "weight": 2.0,
      "result": "pass",
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      "questions_hit": null,
      "evidence": "जी, आप हमारे प्लॅटफॉर्म पर रजिस्टर्ड थे, उसी के रिगार्डिंग कॉल था आपको।",
      "comment": "Agent correctly referenced that the customer had registered on the platform."
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    {
      "ucid": "34972178480207852",
      "step_id": "CL2",
      "step_name": "Revalidate every field",
      "weight": 3.0,
      "result": "fail",
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      "questions_hit": 0,
      "evidence": "हमने जानना था सर अभी MS steel में कुछ रिक्वायरमेंट है सर अभी?",
      "comment": "Agent did not revalidate any specific fields from the platform submission, instead asking a generic question about requirements."
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      "step_id": "CL3",
      "step_name": "Discovery (5 Qs, woven naturally)",
      "weight": 2.0,
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      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No discovery questions were asked before the customer ended the conversation."
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    {
      "ucid": "34972178480207852",
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      "step_name": "Closure with price & timeline",
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      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "ठीक है सर, मैं इसपे WhatsApp कर सकता हूं आपको?",
      "comment": "Agent did not provide a price or timeline, only secured permission to WhatsApp, which does not meet the closure criteria."
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    {
      "ucid": "34972178480207852",
      "step_id": "CL5",
      "step_name": "No unnecessary re-pitching",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "जी, आप हमारे प्लॅटफॉर्म पर रजिस्टर्ड थे, उसी के रिगार्डING कॉल था आपको।",
      "comment": "The agent did not perform any unnecessary re-pitching."
    }
  ],
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  "missed_steps": [
    "CL2 Revalidate every field",
    "CL3 Discovery (5 Qs, woven naturally)",
    "CL4 Closure with price & timeline"
  ],
  "objection_phrases_list": []
}