{
  "ucid": "34972178478698080",
  "call_date": "2026-07-23",
  "start_time": "2026-07-23 11:39:40",
  "end_time": "2026-07-23 11:40:17",
  "duration_sec": 37,
  "campaign": "IS_MFG_HR_HRPO_PM_Opp_Jul26",
  "disposition": "General Enquiry",
  "agent": "abhinav gautam",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA0d12a197a5e00c20c2d5358e543bf1c1.mp3",
  "dial_status": "",
  "customer_status": "answered",
  "agent_status": "answered",
  "hangup_by": "AgentHangup",
  "excel_row": 198,
  "is_test": 0,
  "raw_payload": "{\"headers\":{\"host\":\"automate.jswone.in\",\"accept\":\"text/plain, application/json, application/*+json, */*\",\"content-type\":\"application/json\",\"content-length\":\"1516\",\"user-agent\":\"Apache-HttpClient/4.5.14 (Java/11.0.31)\",\"accept-encoding\":\"gzip,deflate\",\"x-cloud-trace-context\":\"52bafb1f571f65fa39a6aff693a55d3f/15340729857080921219\",\"x-forwarded-proto\":\"https\",\"via\":\"1.1 google\",\"x-forwarded-for\":\"3.111.26.194,34.8.227.186\"},\"params\":{},\"query\":{},\"body\":{\"conversation\":{\"turnwise\":[{\"transcript\":\"હૈલો\",\"channel\":1,\"start\":1.799875,\"end\":2.599875},{\"transcript\":\"હાલો\",\"channel\":0,\"start\":3.199875,\"end\":3.999875},{\"transcript\":\"હલ\",\"channel\":1,\"start\":4.599875,\"end\":5.399875},{\"transcript\":\"કોર્સ ઇન્ડિ લિમિટેડ\",\"channel\":0,\"start\":5.799875,\"end\":7.799875},{\"transcript\":\"નમસ્કાર વાત કરજેે\",\"channel\":0,\"start\":9.199875,\"end\":13.199875},{\"transcript\":\"પાચે\",\"channel\":1,\"start\":14.399875,\"end\":15.199875},{\"transcript\":\"લ\",\"channel\":1,\"start\":20.999875,\"end\":21.599875},{\"transcript\":\"હલો\",\"channel\":0,\"start\":22.599875,\"end\":23.389875},{\"transcript\":\"ા\",\"channel\":1,\"start\":23.599875,\"end\":24.189875}]},\"process_type\":\"postprocess\",\"additional_cdr\":\"{}\",\"spa_details\":\"\",\"reports\":{\"monitorUCID\":34972178478698080,\"custom_report\":null,\"summary\":null,\"topic\":null,\"sentiment\":null,\"cdr\":{\"monitorUCID\":34972178478698080,\"CallDate\":\"2026-07-23\",\"StartTime\":\"2026-07-23 11:39:40\",\"EndTime\":\"2026-07-23 11:40:17\",\"CallDuration\":\"00:00:37\",\"CampaignName\":\"IS_MFG_HR_HRPO_PM_Opp_Jul26\",\"Disposition\":\"General Enquiry\",\"AgentName\":\"abhinav gautam\",\"DialStatus\":\"\",\"CustomerStatus\":\"answered\",\"AgentStatus\":\"answered\",\"HangupBy\":\"AgentHangup\",\"AudioFile\":\"https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA0d12a197a5e00c20c2d5358e543bf1c1.mp3\"}},\"cdr_meta\":{\"CallDate\":\"2026-07-23\",\"CallStartTime\":\"2026-07-23 11:39:40\",\"CallEndTime\":\"2026-07-23 11:40:17\"}},\"webhookUrl\":\"https://automate.jswone.in/webhook/transcripts\",\"executionMode\":\"production\"}",
  "audio_path": "/data/audio/34972178478698080__DIA0d12a197a5e00c20c2d5358e543bf1c1.mp3",
  "audio_bytes": 73440,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 9,
  "ingested_at": "2026-09-03 08:21:44.614582+00",
  "audio_secs": 24.48,
  "source_file": null,
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[0s] CUSTOMER: Hello.\n[1s] AGENT: Hello.\n[2s] CUSTOMER: Hello.\n[3s] CUSTOMER: Who? [inaudible] Industries Limited?   (कौन? [inaudible] Industries Limited?)\n[5s] AGENT: Yes.\n[5s] CUSTOMER: Yes?\n[6s] AGENT: Yes sir, greetings. I am Abhinav Gautam calling from JSW.   (Yes sir, नमस्कार। मैं अभिनव गौतम बात कर रहा हूं JSW से।)\n[9s] CUSTOMER: From where?   (कहां से?)\n[10s] AGENT: Sir, your account is registered on our platform, on JSW, so will there be any requirement for steel this month?   (सर आपका अकाउंट रजिस्टर्ड है हमारे प्लेटफार्म पे JSW पे, तो इस मंथ कोई रिक्वायरमेंट होगी स्टील में?)\n[15s] CUSTOMER: Hello?\n[16s] AGENT: Hello?\n[16s] CUSTOMER: Yes.   (हां।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 12,
  "connected": 1,
  "audio_notes": "clear: There is some minor background noise but it does not affect transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "12 turns, clean transcript (8% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "customer_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 3.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"CL2 Revalidate every field\", \"CL3 Discovery (5 Qs, woven naturally)\", \"CL4 Closure with price & timeline\"]",
  "pitch_coaching_note": "Your opening was good, referencing the platform as required. The call was too short to judge further, but when a customer seems confused, re-stating your name and company slowly can help.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent called a customer registered on the platform. The customer seemed confused or had difficulty hearing. The agent introduced himself and asked about a requirement, but the call ended before any details could be discussed.",
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  "error": null,
  "latency_ms": 25550,
  "input_tokens": 2836,
  "output_tokens": 613,
  "created_at": "2026-09-03 09:43:48",
  "sentiment": "neutral",
  "sentiment_score": 0.0,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 0,
  "lex_hits": 0,
  "objection_phrases": "[]",
  "sentiment_method": "0.7*prior (damped - label alone is weak)",
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  "agent_talk_sec": 8.1,
  "customer_talk_sec": 4.8,
  "dead_air_sec": 24.1,
  "longest_monologue_sec": 4.0,
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  "interruptions": 0,
  "agent_turns": 5,
  "customer_turns": 7,
  "discovery_qs": 2,
  "words_agent": 33,
  "words_customer": 11,
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      "ucid": "34972178478698080",
      "idx": 2,
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      "start_s": 1.89,
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      "ucid": "34972178478698080",
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      "speaker": "customer",
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      "text_en": "Who? [inaudible] Industries Limited?",
      "text_native": "कौन? [inaudible] Industries Limited?"
    },
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      "ucid": "34972178478698080",
      "idx": 4,
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      "start_s": 4.9,
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      "text_en": "Yes.",
      "text_native": "Yes."
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      "ucid": "34972178478698080",
      "idx": 5,
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      "start_s": 5.37,
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      "text_en": "Yes?",
      "text_native": "Yes?"
    },
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      "ucid": "34972178478698080",
      "idx": 6,
      "speaker": "agent",
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      "text_en": "Yes sir, greetings. I am Abhinav Gautam calling from JSW.",
      "text_native": "Yes sir, नमस्कार। मैं अभिनव गौतम बात कर रहा हूं JSW से।"
    },
    {
      "ucid": "34972178478698080",
      "idx": 7,
      "speaker": "customer",
      "start_s": 9.36,
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      "text_en": "From where?",
      "text_native": "कहां से?"
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      "idx": 8,
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      "text_native": "सर आपका अकाउंट रजिस्टर्ड है हमारे प्लेटफार्म पे JSW पे, तो इस मंथ कोई रिक्वायरमेंट होगी स्टील में?"
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      "ucid": "34972178478698080",
      "idx": 9,
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      "text_en": "Hello?",
      "text_native": "Hello?"
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    {
      "ucid": "34972178478698080",
      "idx": 10,
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      "start_s": 15.57,
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      "text_en": "Hello?",
      "text_native": "Hello?"
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      "ucid": "34972178478698080",
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      "start_s": 16.27,
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      "text_en": "Yes.",
      "text_native": "हां।"
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      "step_name": "Revalidate every field",
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      "result": "fail",
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      "questions_hit": 0,
      "evidence": "",
      "comment": "The call ended before the agent could revalidate any of the customer's requirement details."
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      "evidence": "",
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    },
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      "ucid": "34972178478698080",
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      "step_name": "No unnecessary re-pitching",
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      "earned": 1.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent correctly avoided any unnecessary re-pitching, as the call was too short to warrant it."
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    "CL2 Revalidate every field",
    "CL3 Discovery (5 Qs, woven naturally)",
    "CL4 Closure with price & timeline"
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  "objection_phrases_list": []
}