Call 34972178471302470 2026-07-22 · Aditya Pandey · 0:57
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_PM_Opp_Jul26 | No_requirement | full conversation 9 turns, clean transcript (0% inaudible) | Hindi | 9 | customer_led (campaign_name:medium) |
Audio: clear: There is some minor background chatter on the agent's side, but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.36
confidence high · +0/−2
from 3 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Revalidate every field
The call ended before any product or requirement details could be revalidated.
How ankit mistry did it on a
10.0/10 call —
you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.
−2.0 pts
Opener acknowledges platform submission
The agent immediately devalued the call by highlighting the lead was two years old, which is not the intent of a customer-led opener.
How ankit mistry did it on a
10.0/10 call —
Shubham bhai, I believe you recently registered your business, which is Ridham Exim, on our Jindal's digital portal, right?
−2.0 pts
Discovery (5 Qs, woven naturally)
No discovery questions were asked as the customer immediately stated they had no requirement.
How ankit mistry did it on a
10.0/10 call —
And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?
habit You did 88% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
No unnecessary re-pitching
do you have any requirement in steel right now?
Summary
The agent contacted Rushikesh Engineering based on a two-year-old lead registration. The agent asked if there was a current requirement for steel, and the customer confirmed they had no requirement at this time, after which the call concluded.
Coaching
When calling an older lead, open by validating their business need for steel, not by highlighting the age of the lead which invites an immediate 'no'.
Missed:
CL1 Opener acknowledges platform submission CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | fail | – | 0.0 | Your form was registered with us but what, two years ago, after that no work was done on it. The agent immediately devalued the call by highlighting the lead was two years old, which is not the intent of a customer-led opener. |
| CL2 Revalidate every field | 3 | fail | 0 | 0.0 |
The call ended before any product or requirement details could be revalidated. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | fail | 0 | 0.0 |
No discovery questions were asked as the customer immediately stated they had no requirement. |
| CL4 Closure with price & timeline | 2 | fail | – | 0.0 |
The call did not progress to a stage where closure or a price commitment was possible. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 | do you have any requirement in steel right now? The agent did not perform any unnecessary re-pitching of the product portfolio. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.88 heavy | 13.2s | 1.8s | 42.0s | 7.5s | 240.9 | 0 | 5 | 4 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.0s
Hello.
agent
1.6s
Hello.
agent
2.3s
Hello, Rushikesh Engineering?
customer
3.8s
Hmm.
हम्म।
agent
4.6s
Uh, hello sir, I am Aditya Pandey calling from the JSW One platform.
अह नमस्ते सर, मैं आदित्य पांडे बोल रहा था JSW One प्लैटफॉर्म से।
customer
8.3s
Yes.
हां।
agent
8.8s
Your form was registered with us but what, two years ago, after that no work was done on it. So the call was regarding that, sir, do you have any requirement in steel right now?
आपका फॉर्म हमारे यहां रजिस्टर था लेकिन what two years ago, उसके बाद कुछ work नहीं हुआ उसपे। तो उसी के regarding कॉल था सर कि आपका कुछ है steel में requirement अभी?
customer
16.5s
No, no, no.
नहीं नहीं नहीं।
agent
18.2s
Okay.