{
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  "call_date": "2026-07-22",
  "start_time": "2026-07-22 15:07:04",
  "end_time": "2026-07-22 15:08:01",
  "duration_sec": 57,
  "campaign": "IS_MFG_HR_HRPO_PM_Opp_Jul26",
  "disposition": "No_requirement",
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  "raw_payload": "{\"headers\":{\"host\":\"automate.jswone.in\",\"accept\":\"text/plain, application/json, application/*+json, */*\",\"content-type\":\"application/json\",\"content-length\":\"2231\",\"user-agent\":\"Apache-HttpClient/4.5.14 (Java/11.0.31)\",\"accept-encoding\":\"gzip,deflate\",\"x-cloud-trace-context\":\"77b472c382e4823576ff62a2f7bee7bd/3489480617257657562\",\"x-forwarded-proto\":\"https\",\"via\":\"1.1 google\",\"x-forwarded-for\":\"3.111.26.194,34.8.227.186\"},\"params\":{},\"query\":{},\"body\":{\"conversation\":{\"turnwise\":[{\"transcript\":\"हैलो हैलो।\",\"channel\":0,\"start\":2.799875,\"end\":3.599875},{\"transcript\":\"ओकहैलो।\",\"channel\":1,\"start\":3.999875,\"end\":4.599875},{\"transcript\":\"है हैलो समेर हइंजीनियरिंग।\",\"channel\":0,\"start\":5.399875,\"end\":6.999875},{\"transcript\":\"हाँ हाँ।\",\"channel\":1,\"start\":7.199875,\"end\":7.999875},{\"transcript\":\"न नमस्सर मैं अदित्य पंने बोला था जी एस डब्ल्यू वॅन प्लेटफार्म से।\",\"channel\":0,\"start\":7.399875,\"end\":13.199875},{\"transcript\":\"हाँ हाँ।\",\"channel\":1,\"start\":13.399875,\"end\":14.199875},{\"transcript\":\"आ आप ा फॉर्म हमारे रजिस्टर था लेकिन वॉ टू ईयर्स अबोल उसके बाद कुछ वर्क नहीं हुआ है उसपे तो उसी के रिगार्डिंग कॉल था सर की आपका कुछ हैसट ी में रेक्विरेमेंट अभी।\",\"channel\":0,\"start\":14.599875,\"end\":23.799875},{\"transcript\":\"ह ी।\",\"channel\":1,\"start\":20.799875,\"end\":21.599875},{\"transcript\":\"नही नहींनहीं।\",\"channel\":1,\"start\":24.199875,\"end\":25.189875},{\"transcript\":\"ओक ओके।\",\"channel\":0,\"start\":26.599875,\"end\":27.989875}]},\"process_type\":\"postprocess\",\"additional_cdr\":\"{}\",\"spa_details\":\"\",\"reports\":{\"monitorUCID\":34972178471302470,\"custom_report\":null,\"summary\":null,\"topic\":null,\"sentiment\":null,\"cdr\":{\"monitorUCID\":34972178471302470,\"CallDate\":\"2026-07-22\",\"StartTime\":\"2026-07-22 15:07:04\",\"EndTime\":\"2026-07-22 15:08:01\",\"CallDuration\":\"00:00:57\",\"CampaignName\":\"IS_MFG_HR_HRPO_PM_Opp_Jul26\",\"Disposition\":\"No_requirement\",\"AgentName\":\"Aditya Pandey\",\"DialStatus\":\"\",\"CustomerStatus\":\"answered\",\"AgentStatus\":\"answered\",\"HangupBy\":\"UserHangup\",\"AudioFile\":\"https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAf1c9551b72235714846d64fffc0048cd.mp3\"}},\"cdr_meta\":{\"CallDate\":\"2026-07-22\",\"CallStartTime\":\"2026-07-22 15:07:04\",\"CallEndTime\":\"2026-07-22 15:08:01\"}},\"webhookUrl\":\"https://automate.jswone.in/webhook/transcripts\",\"executionMode\":\"production\"}",
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  "english_text": "[1s] CUSTOMER: Hello.\n[2s] AGENT: Hello.\n[2s] AGENT: Hello, Rushikesh Engineering?\n[4s] CUSTOMER: Hmm.   (हम्म।)\n[5s] AGENT: Uh, hello sir, I am Aditya Pandey calling from the JSW One platform.   (अह नमस्ते सर, मैं आदित्य पांडे बोल रहा था JSW One प्लैटफॉर्म से।)\n[8s] CUSTOMER: Yes.   (हां।)\n[9s] AGENT: Your form was registered with us but what, two years ago, after that no work was done on it. So the call was regarding that, sir, do you have any requirement in steel right now?   (आपका फॉर्म हमारे यहां रजिस्टर था लेकिन what two years ago, उसके बाद कुछ work नहीं हुआ उसपे। तो उसी के regarding कॉल था सर कि आपका कुछ है steel में requirement अभी?)\n[17s] CUSTOMER: No, no, no.   (नहीं नहीं नहीं।)\n[18s] AGENT: Okay.",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 9,
  "connected": 1,
  "audio_notes": "clear: There is some minor background chatter on the agent's side, but it does not affect transcription.",
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  "transcript_error": null,
  "band": "green",
  "band_reason": "9 turns, clean transcript (0% inaudible)",
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  "pitch_type_source": "campaign_name:medium",
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  "pitch_adherence_score": 1.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"CL1 Opener acknowledges platform submission\", \"CL2 Revalidate every field\", \"CL3 Discovery (5 Qs, woven naturally)\", \"CL4 Closure with price & timeline\"]",
  "pitch_coaching_note": "When calling an older lead, open by validating their business need for steel, not by highlighting the age of the lead which invites an immediate 'no'.",
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  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted Rushikesh Engineering based on a two-year-old lead registration. The agent asked if there was a current requirement for steel, and the customer confirmed they had no requirement at this time, after which the call concluded.",
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      "text_native": "नहीं नहीं नहीं।"
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