Call 34972178470003744 2026-07-22 · dhruv · 1:05
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_PM_Opp_Jul26 | No_requirement | full conversation 16 turns, clean transcript (0% inaudible) | Gujarati | 16 | customer_led (campaign_name:medium) |
Audio: clear: Some background chatter is present at the beginning of the call but does not significantly affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.26
confidence high · +2/−3
from 6 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
rejection
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Revalidate every field
Because the agent did not acknowledge the platform submission, no details were available to revalidate.
How ankit mistry did it on a
10.0/10 call —
you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.
−2.0 pts
Opener acknowledges platform submission
The agent treated this as a cold call instead of acknowledging the customer's platform submission.
How ankit mistry did it on a
10.0/10 call —
Shubham bhai, I believe you recently registered your business, which is Ridham Exim, on our Jindal's digital portal, right?
−2.0 pts
Discovery (5 Qs, woven naturally)
No discovery questions were asked; the agent only asked a generic question about future planning.
How ankit mistry did it on a
10.0/10 call —
And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?
did well
No unnecessary re-pitching
Sir, is there any requirement in HR right now?
Summary
The agent opened the call by asking for a requirement in HR, failing to acknowledge the customer's platform submission. The customer stated they had no current need but might have one if a project arises. The agent offered to send a WhatsApp for future contact, and the call concluded.
Coaching
This was a customer-led call, but you opened it like a cold call. You must start by acknowledging the customer's action on our platform to build trust and get straight to their need.
Missed:
CL1 Opener acknowledges platform submission CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | fail | – | 0.0 | Sir, is there any requirement in HR right now? The agent treated this as a cold call instead of acknowledging the customer's platform submission. |
| CL2 Revalidate every field | 3 | fail | 0 | 0.0 |
Because the agent did not acknowledge the platform submission, no details were available to revalidate. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | fail | 0 | 0.0 |
No discovery questions were asked; the agent only asked a generic question about future planning. |
| CL4 Closure with price & timeline | 2 | fail | – | 0.0 |
The customer stated no requirement, so no pricing or closure was possible or attempted. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 | Sir, is there any requirement in HR right now? The agent did not pitch any products, thus avoiding an unnecessary re-pitch. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.615 | 14.2s | 8.9s | 41.9s | 3.6s | 350.7 | 0 | 6 | 9 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
unknown
5.1s
Tell him, he will remove it, won't he, hello?
इसको बोलो ना निकाल देगा ना, हेलो?
customer
6.9s
Hello.
customer
7.8s
Yes, speak.
હા બોલો.
agent
8.7s
Sir, I am speaking from JSW, Deep from Steel Works.
સર JSW થી વાત કરું છું, દીપ ફ્રોમ સ્ટીલ વર્ક્સ.
customer
11.5s
Speak, sir.
બોલો સાહેબ.
agent
12.5s
Sir, is there any requirement in HR right now?
સાહેબજી, HR માં કઈ requirement છે અત્યારે?
customer
15.5s
No, right now there is no requirement, sir.
ના, અત્યારે તો કઈ requirement છે નહિ સાહેબ.
agent
18.3s
Okay, and is there anything coming up in planning, anything like that for you?
ઓકે, અને કઈ planning માં એવું કઈ આવવાની હોય એવું કઈ છે તમારે?
customer
21.4s
That, if some project comes, a requirement, then I will see and tell you, sir.
એ તો project કઈ આવે, requirement, તો હું તમને જોઈને કહું સાહેબ.
agent
24.7s
Done, sir. What I'll do, sir, is I'll send you a WhatsApp once from my personal number.
Done સાહેબ. એક શું કરું સાહેબ, તમને મારા છે ને મારા personal number થી એક વાર WhatsApp નાખી રાખું.
customer
28.0s
Okay.
agent
28.4s
If anything comes up, any other inquiry comes up, you let me know, we will do it, on this at least we'll take a quotation and then see how to proceed.
કઈ પણ આવે, કઈ પણ બીજા inquiry આવે, તમે મને જણાવજો, આપણે કરીએ આના ઉપર at least quotation લઈએ પછી જોઈએ કેવી રીતે.
customer
32.0s
Okay, done.
customer
33.1s
Alright.
સારું.
agent
33.5s
Done? Yes.
Done? હા.
customer
34.3s
Yes.
હા.