{
  "ucid": "34972178470003744",
  "call_date": "2026-07-22",
  "start_time": "2026-07-22 11:30:37",
  "end_time": "2026-07-22 11:31:42",
  "duration_sec": 65,
  "campaign": "IS_MFG_HR_HRPO_PM_Opp_Jul26",
  "disposition": "No_requirement",
  "agent": "dhruv",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAe73e8cfee40f051f61d2e410e8cb2ac1.mp3",
  "dial_status": "",
  "customer_status": "answered",
  "agent_status": "answered",
  "hangup_by": "UserHangup",
  "excel_row": 190,
  "is_test": 0,
  "raw_payload": "{\"headers\":{\"host\":\"automate.jswone.in\",\"accept\":\"text/plain, application/json, application/*+json, */*\",\"content-type\":\"application/json\",\"content-length\":\"2133\",\"user-agent\":\"Apache-HttpClient/4.5.14 (Java/11.0.31)\",\"accept-encoding\":\"gzip,deflate\",\"x-cloud-trace-context\":\"3d5b0d3e5695fc7fdf3832a01ef13052/9621132289943473494\",\"x-forwarded-proto\":\"https\",\"via\":\"1.1 google\",\"x-forwarded-for\":\"3.111.26.194,34.8.227.186\"},\"params\":{},\"query\":{},\"body\":{\"conversation\":{\"turnwise\":[{\"transcript\":\"લો\",\"channel\":1,\"start\":2.199875,\"end\":4.799875},{\"transcript\":\"હૈલો\",\"channel\":0,\"start\":4.999875,\"end\":5.799875},{\"transcript\":\"બોલો\",\"channel\":1,\"start\":6.199875,\"end\":7.199875},{\"transcript\":\"વાત કર\",\"channel\":0,\"start\":7.799875,\"end\":10.599875},{\"transcript\":\"ાબ\",\"channel\":1,\"start\":12.399875,\"end\":13.399875},{\"transcript\":\"આજી ચરમક રિક્વારમે છે ત્યારે\",\"channel\":0,\"start\":13.599875,\"end\":16.399875},{\"transcript\":\"માો ક  કેી જાય\",\"channel\":1,\"start\":17.799875,\"end\":20.599875},{\"transcript\":\"ને કઈ પ્લેનિંગમાં એવુ કઈ આવવાની હોયએવું ક છેમ\",\"channel\":0,\"start\":21.399875,\"end\":24.999875},{\"transcript\":\"કે\",\"channel\":1,\"start\":25.199875,\"end\":29.399875},{\"transcript\":\"શું કરું છુ તમને મારા ે મારા રો\",\"channel\":0,\"start\":29.399875,\"end\":33.799875},{\"transcript\":\"ઓકે\",\"channel\":1,\"start\":33.999875,\"end\":34.999875},{\"transcript\":\"પણ આવે ર આવે તોે મને જણાવતુ\",\"channel\":0,\"start\":34.199875,\"end\":38.199875},{\"transcript\":\"પટશ છે\",\"channel\":0,\"start\":38.399875,\"end\":40.999875},{\"transcript\":\"ક\",\"channel\":1,\"start\":38.799875,\"end\":42.199875}]},\"process_type\":\"postprocess\",\"additional_cdr\":\"{}\",\"spa_details\":\"\",\"reports\":{\"monitorUCID\":34972178470003744,\"custom_report\":null,\"summary\":null,\"topic\":null,\"sentiment\":null,\"cdr\":{\"monitorUCID\":34972178470003744,\"CallDate\":\"2026-07-22\",\"StartTime\":\"2026-07-22 11:30:37\",\"EndTime\":\"2026-07-22 11:31:42\",\"CallDuration\":\"00:01:05\",\"CampaignName\":\"IS_MFG_HR_HRPO_PM_Opp_Jul26\",\"Disposition\":\"No_requirement\",\"AgentName\":\"dhruv\",\"DialStatus\":\"\",\"CustomerStatus\":\"answered\",\"AgentStatus\":\"answered\",\"HangupBy\":\"UserHangup\",\"AudioFile\":\"https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAe73e8cfee40f051f61d2e410e8cb2ac1.mp3\"}},\"cdr_meta\":{\"CallDate\":\"2026-07-22\",\"CallStartTime\":\"2026-07-22 11:30:37\",\"CallEndTime\":\"2026-07-22 11:31:42\"}},\"webhookUrl\":\"https://automate.jswone.in/webhook/transcripts\",\"executionMode\":\"production\"}",
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  "excel_turn_count": 14,
  "ingested_at": "2026-09-03 08:21:44.614582+00",
  "audio_secs": 45.072,
  "source_file": null,
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  "english_text": "[5s] UNKNOWN: Tell him, he will remove it, won't he, hello?   (इसको बोलो ना निकाल देगा ना, हेलो?)\n[7s] CUSTOMER: Hello.\n[8s] CUSTOMER: Yes, speak.   (હા બોલો.)\n[9s] AGENT: Sir, I am speaking from JSW, Deep from Steel Works.   (સર JSW થી વાત કરું છું, દીપ ફ્રોમ સ્ટીલ વર્ક્સ.)\n[12s] CUSTOMER: Speak, sir.   (બોલો સાહેબ.)\n[13s] AGENT: Sir, is there any requirement in HR right now?   (સાહેબજી, HR માં કઈ requirement છે અત્યારે?)\n[16s] CUSTOMER: No, right now there is no requirement, sir.   (ના, અત્યારે તો કઈ requirement છે નહિ સાહેબ.)\n[18s] AGENT: Okay, and is there anything coming up in planning, anything like that for you?   (ઓકે, અને કઈ planning માં એવું કઈ આવવાની હોય એવું કઈ છે તમારે?)\n[21s] CUSTOMER: That, if some project comes, a requirement, then I will see and tell you, sir.   (એ તો project કઈ આવે, requirement, તો હું તમને જોઈને કહું સાહેબ.)\n[25s] AGENT: Done, sir. What I'll do, sir, is I'll send you a WhatsApp once from my personal number.   (Done સાહેબ. એક શું કરું સાહેબ, તમને મારા છે ને મારા personal number થી એક વાર WhatsApp નાખી રાખું.)\n[28s] CUSTOMER: Okay.\n[28s] AGENT: If anything comes up, any other inquiry comes up, you let me know, we will do it, on this at least we'll take a quotation and then see how to proceed.   (કઈ પણ આવે, કઈ પણ બીજા inquiry આવે, તમે મને જણાવજો, આપણે કરીએ આના ઉપર at least quotation લઈએ પછી જોઈએ કેવી રીતે.)\n[32s] CUSTOMER: Okay, done.\n[33s] CUSTOMER: Alright.   (સારું.)\n[34s] AGENT: Done? Yes.   (Done? હા.)\n[34s] CUSTOMER: Yes.   (હા.)",
  "language": "Gujarati",
  "languages": "[\"Gujarati\", \"Hindi\", \"English\"]",
  "turn_count": 16,
  "connected": 1,
  "audio_notes": "clear: Some background chatter is present at the beginning of the call but does not significantly affect transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "16 turns, clean transcript (0% inaudible)",
  "band_language": "Gujarati",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "customer_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 1.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"CL1 Opener acknowledges platform submission\", \"CL2 Revalidate every field\", \"CL3 Discovery (5 Qs, woven naturally)\", \"CL4 Closure with price & timeline\"]",
  "pitch_coaching_note": "This was a customer-led call, but you opened it like a cold call. You must start by acknowledging the customer's action on our platform to build trust and get straight to their need.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent opened the call by asking for a requirement in HR, failing to acknowledge the customer's platform submission. The customer stated they had no current need but might have one if a project arises. The agent offered to send a WhatsApp for future contact, and the call concluded.",
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  "latency_ms": 26583,
  "input_tokens": 3124,
  "output_tokens": 630,
  "created_at": "2026-09-03 09:42:41",
  "sentiment": "negative",
  "sentiment_score": -0.256,
  "sentiment_confidence": "high",
  "pos": 2,
  "neg": 3,
  "lex_hits": 6,
  "objection_phrases": "[\"rejection\"]",
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  "talk_ratio": 0.615,
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  "customer_talk_sec": 8.9,
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      "ucid": "34972178470003744",
      "idx": 0,
      "speaker": "unknown",
      "start_s": 5.07,
      "end_s": 6.84,
      "text_en": "Tell him, he will remove it, won't he, hello?",
      "text_native": "इसको बोलो ना निकाल देगा ना, हेलो?"
    },
    {
      "ucid": "34972178470003744",
      "idx": 1,
      "speaker": "customer",
      "start_s": 6.92,
      "end_s": 7.34,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "34972178470003744",
      "idx": 2,
      "speaker": "customer",
      "start_s": 7.8,
      "end_s": 8.34,
      "text_en": "Yes, speak.",
      "text_native": "હા બોલો."
    },
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      "ucid": "34972178470003744",
      "idx": 3,
      "speaker": "agent",
      "start_s": 8.74,
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      "text_en": "Sir, I am speaking from JSW, Deep from Steel Works.",
      "text_native": "સર JSW થી વાત કરું છું, દીપ ફ્રોમ સ્ટીલ વર્ક્સ."
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      "ucid": "34972178470003744",
      "idx": 4,
      "speaker": "customer",
      "start_s": 11.5,
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      "text_en": "Speak, sir.",
      "text_native": "બોલો સાહેબ."
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      "idx": 5,
      "speaker": "agent",
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      "text_en": "Sir, is there any requirement in HR right now?",
      "text_native": "સાહેબજી, HR માં કઈ requirement છે અત્યારે?"
    },
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      "ucid": "34972178470003744",
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      "speaker": "customer",
      "start_s": 15.5,
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      "text_en": "No, right now there is no requirement, sir.",
      "text_native": "ના, અત્યારે તો કઈ requirement છે નહિ સાહેબ."
    },
    {
      "ucid": "34972178470003744",
      "idx": 7,
      "speaker": "agent",
      "start_s": 18.32,
      "end_s": 21.0,
      "text_en": "Okay, and is there anything coming up in planning, anything like that for you?",
      "text_native": "ઓકે, અને કઈ planning માં એવું કઈ આવવાની હોય એવું કઈ છે તમારે?"
    },
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      "ucid": "34972178470003744",
      "idx": 8,
      "speaker": "customer",
      "start_s": 21.4,
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      "text_en": "That, if some project comes, a requirement, then I will see and tell you, sir.",
      "text_native": "એ તો project કઈ આવે, requirement, તો હું તમને જોઈને કહું સાહેબ."
    },
    {
      "ucid": "34972178470003744",
      "idx": 9,
      "speaker": "agent",
      "start_s": 24.7,
      "end_s": 28.0,
      "text_en": "Done, sir. What I'll do, sir, is I'll send you a WhatsApp once from my personal number.",
      "text_native": "Done સાહેબ. એક શું કરું સાહેબ, તમને મારા છે ને મારા personal number થી એક વાર WhatsApp નાખી રાખું."
    },
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      "ucid": "34972178470003744",
      "idx": 10,
      "speaker": "customer",
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      "end_s": 28.4,
      "text_en": "Okay.",
      "text_native": "Okay."
    },
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      "idx": 11,
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      "start_s": 28.4,
      "end_s": 32.0,
      "text_en": "If anything comes up, any other inquiry comes up, you let me know, we will do it, on this at least we'll take a quotation and then see how to proceed.",
      "text_native": "કઈ પણ આવે, કઈ પણ બીજા inquiry આવે, તમે મને જણાવજો, આપણે કરીએ આના ઉપર at least quotation લઈએ પછી જોઈએ કેવી રીતે."
    },
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      "idx": 12,
      "speaker": "customer",
      "start_s": 32.0,
      "end_s": 32.7,
      "text_en": "Okay, done.",
      "text_native": "Okay, done."
    },
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      "ucid": "34972178470003744",
      "idx": 13,
      "speaker": "customer",
      "start_s": 33.1,
      "end_s": 33.5,
      "text_en": "Alright.",
      "text_native": "સારું."
    },
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      "ucid": "34972178470003744",
      "idx": 14,
      "speaker": "agent",
      "start_s": 33.5,
      "end_s": 34.0,
      "text_en": "Done? Yes.",
      "text_native": "Done? હા."
    },
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      "ucid": "34972178470003744",
      "idx": 15,
      "speaker": "customer",
      "start_s": 34.3,
      "end_s": 34.6,
      "text_en": "Yes.",
      "text_native": "હા."
    }
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      "step_name": "Opener acknowledges platform submission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Sir, is there any requirement in HR right now?",
      "comment": "The agent treated this as a cold call instead of acknowledging the customer's platform submission."
    },
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      "step_id": "CL2",
      "step_name": "Revalidate every field",
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      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "Because the agent did not acknowledge the platform submission, no details were available to revalidate."
    },
    {
      "ucid": "34972178470003744",
      "step_id": "CL3",
      "step_name": "Discovery (5 Qs, woven naturally)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No discovery questions were asked; the agent only asked a generic question about future planning."
    },
    {
      "ucid": "34972178470003744",
      "step_id": "CL4",
      "step_name": "Closure with price & timeline",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The customer stated no requirement, so no pricing or closure was possible or attempted."
    },
    {
      "ucid": "34972178470003744",
      "step_id": "CL5",
      "step_name": "No unnecessary re-pitching",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "Sir, is there any requirement in HR right now?",
      "comment": "The agent did not pitch any products, thus avoiding an unnecessary re-pitch."
    }
  ],
  "objections": [],
  "missed_steps": [
    "CL1 Opener acknowledges platform submission",
    "CL2 Revalidate every field",
    "CL3 Discovery (5 Qs, woven naturally)",
    "CL4 Closure with price & timeline"
  ],
  "objection_phrases_list": [
    "rejection"
  ]
}