Call 34972178463354080 2026-07-21 · ankit mistry · 2:39
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_PM_Opp_Jul26 | No_requirement | full conversation 24 turns, clean transcript (4% inaudible) | Gujarati | 24 | customer_led (campaign_name:medium) |
Audio: clear: Some background noise is present on the customer's side, but it does not significantly impact transcription reliability.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
4.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.17
confidence high · +0/−0
from 1 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Revalidate every field
As there was no recent requirement, the agent did not revalidate any specific product, quantity, or timeline details.
How sudeeps did it on a
9.0/10 call —
The inquiry you have created now, sir, is for CR material. Do you need exactly CR or galvanize?... .7, 1250 or 1220... This 5-ton coil... In Surat, this one, right... And pincode 394210, correct?... Just tell me when you want to take it.
−2.0 pts
Closure with price & timeline
The agent prematurely gave up on the lead, assuming price would be an issue, instead of providing a quote or timeline to compete.
How sudeeps did it on a
9.0/10 call —
I will send you the quotation, sir. But the thing is, we will have to place its order today itself because the prices are valid for today.
−1.0 pts
Discovery (5 Qs, woven naturally)
The agent successfully discovered the customer's current brand (Tata) and confirmed they don't use JSW, but did not ask about end-use, monthly tonnage, or payment terms.
How Aditya Pandey did it on a
8.5/10 call —
where is its application used?... Sir, how much do you require monthly?... which material do you generally need for that?... So are you taking this on credit, sir, the one from SAIL and BSP?
habit You did 81% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Opener acknowledges platform submission
Mayurbhai, a while ago you had registered your business, Global CNC, on our Jindal's digital portal.
No unnecessary re-pitching
and we also have our own Jindal yard available there. So if you want, we can also give you material from our yard.
Summary
The agent contacted a customer who had registered on the portal a year prior. The customer, a manufacturer, stated they exclusively use Tata CR coil. Upon hearing this, the agent assumed JSW's pricing would be unsuitable and concluded the call without offering a quote or pitching any competitive advantages.
Coaching
When a customer states a preference for a competitor like Tata, don't assume our price is uncompetitive; instead, use it as a trigger to highlight our specific advantages like local stockyard availability or guaranteed quality.
Missed:
CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | pass | – | 2.0 | Mayurbhai, a while ago you had registered your business, Global CNC, on our Jindal's digital portal. The agent correctly referenced the customer's past registration on the digital platform. |
| CL2 Revalidate every field | 3 | fail | 0 | 0.0 |
As there was no recent requirement, the agent did not revalidate any specific product, quantity, or timeline details. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | partial | 2 | 1.0 | I do have requirements, but we use Tata more. The agent successfully discovered the customer's current brand (Tata) and confirmed they don't use JSW, but did not ask about end-use, monthly tonnage, or payment terms. |
| CL4 Closure with price & timeline | 2 | fail | – | 0.0 | Okay. Then our pricing won't suit you. The agent prematurely gave up on the lead, assuming price would be an issue, instead of providing a quote or timeline to compete. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 | and we also have our own Jindal yard available there. So if you want, we can also give you material from our yard. The agent did not pitch the entire portfolio, focusing only on the relevant fact that JSW has a local presence. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.807 heavy | 63.4s | 15.2s | 80.4s | 17.2s | 287.7 | 0 | 12 | 12 | 13 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.9s
Hello.
હેલો.
agent
1.8s
Hello, uh is this from Globalji... Global, sorry, Global CNC Job?
હેલો, અ ગ્લોબલજી ગ્લોબલ સોરી ગ્લોબલ સીએનસી જોબમાંથી છે?
customer
4.7s
Yes.
હા.
agent
5.4s
Sir, good evening. I am Ankit Mistry speaking from JSW Steel. I believe Mayurbhai is speaking, right? Mayur Limbad?
સાહેબ ગુડ ઇવનિંગ. હું અંકિત મિસ્ત્રી વાત કરું છું JSW સ્ટીલથી. આઈ બીલીવ મયુરભાઈ વાત કરે છે, રાઈટ? મયુર લીંબડ?
customer
9.8s
Yes.
હા.
agent
10.6s
Okay. Mayurbhai, a while ago you had registered your business, Global CNC, on our Jindal's digital portal. But then it's been almost a year, and we haven't received any requirement from your end. So I just called you for that, to know and understand what issues we are facing? Or is there any challenge or concern from your side? Due to which we haven't been able to start any business with you for some time?
ઓકે. મયુરભાઈ, આપણે થોડા ટાઈમ પહેલા તમે અમારા જિંદાલના ડિજિટલ પોર્ટલ પર તમારું આ જે બિઝનેસ છે, ગ્લોબલ સીએનસી, એનું અકાઉન્ટ આપણે રજીસ્ટ્રેશન કરાવ્યું હતું. બટ ધેન ઓલમોસ્ટ એને એક વર્ષ જેવું થઈ ગયું છે, અમને તમારા એન્ડથી કશી બી રિક્વાયરમેન્ટ આવી નથી રહી. તો બસ એના માટે જ મેં તમને ફોન કર્યો છે અહીંયા જાણવા માટે અને સમજવા માટે કે આપણે શું ઇશ્યુઝ ફેસ કરી રહ્યા છીએ? કે પછી કોઈ ચેલેન્જ કે કન્સર્ન છે તમારા બાજુથી? જે કારણે હજુ સુધી અમે કોઈ બિઝનેસ તમારી જોડે શરૂ નથી કરી શક્યા, સિન્સ અ ટાઈમ?
customer
28.1s
No, it's nothing like that. I do have requirements, but we use Tata more.
ના, એવું કશું નથી. મારે તો રિક્વાયરમેન્ટ તો હોય છે પણ અમે ટાટા વધારે વાપરીએ છીએ.
agent
31.5s
Oh, you only take Tata. Oh, you only take CR and you only take Tata. Okay. So in Tata, do you use packet material or does coil cut also work for you?
અચ્છા તમે ટાટા જ લો છો. અચ્છા તમે સીઆર જ લો છો અને ટાટા જ લો છો. ઓકે. એટલે ટાટામાં શું તમે પેકેટ મટીરીયલ વાપરો છો કે પછી આપણે કોઈલ કટ પણ તમને ચાલી જાય છે?
customer
37.0s
Coil, coil, coil cut.
કોઈલ કોઈલ કોઈલ કટ.
agent
38.6s
Coil cut works for you. Okay. So do you buy from Rajkot itself or do you also purchase the material from Ahmedabad or from there?
કોઈલ કટ તમને ચાલે છે. ઓકે. તો તમે રાજકોટમાંથી જ લો છો કે પછી આપણે અમદાવાદથી કે ત્યાંથી પણ તમે ખરીદી કરી જ લો છો મટીરીયલની?
customer
42.8s
From Ahmedabad.
અમદાવાદથી.
agent
43.9s
Okay.
ઓકે.
customer
44.5s
It won't come from Ahmedabad, it won't come from Rajkot.
અમદાવાદથી નહીં આવી જાય, રાજકોટથી નહીં આવે.
agent
46.2s
Oh, you take it from Ahmedabad.
અચ્છા અમદાવાદથી તમે લો છો.
customer
47.1s
But who is the distributor here?
પણ અહીંયાના ડિસ્ટ્રીબ્યુટરની કોણ છે?
agent
49.2s
See, for my Jindal, there is A & M Ispat, there is Acrol, there is Jalaram, uh, there is Jai Hind.
જો મારા જિંદાલના તો ત્યાં એ એન્ડ એમ ઇસ્પાત કરીને છે, એક્રોલ છે, જલારામ છે, અ જય હિન્દ છે.
customer
53.4s
A & M Ispat, Ahmedabad?
એ એન્ડ એમ ઇસ્પાત અમદાવાદ?
agent
54.8s
Yes.
હા.
customer
55.8s
[inaudible]
agent
57.0s
That one, right? A & M Nayan Kalariya. And and we also have our own Jindal yard available there. So if you want, we can also give you material from our yard. But it will be Jindal's. So have you used any Jindal material before? Or do you only take Tata?
એ જ ને? એ એન્ડ એમ નયન કાલરિયા. અને અને અમારું પોતાનું પણ જિંદાલનું અમારું ત્યાં યાર્ડ અવેલેબલ છે. તો હવે જોતું હોય તો અમે અમે પણ તમને અમારા યાર્ડ યાર્ડમાંથી મટીરીયલ આપી શકીએ છીએ. પણ એ જિંદાલનું આવશે. તો જિંદાલનું કઈ વાપર્યું છે મટીરીયલ પહેલા? કે પછી તમે ટાટા જ લો છો?
customer
67.8s
Right now, we only use Tata.
અત્યારે તો અમે ટાટા જ વાપરીએ છીએ.
agent
69.6s
Oh, you only use Tata. Okay. Then our pricing won't suit you. Uh, it's okay, no problem. Suppose in that case, I am removing your account from this. Okay? Uh, but if you have any requirement for Jindal and you feel that you can save money compared to the material from the other company, then please contact us. Okay?
અચ્છા ટાટા જ વાપરો છો. ઓકે. તો તો અમારું તમને પ્રાઈઝિંગમાં તમને ફાવશે નહીં. અ ઠીક છે, વાંધો નહીં. સપોઝ ઇન ધેટ કેસ તમારો અકાઉન્ટ હું આમાંથી કાઢી નાખું છું. ઓકે? અ બટ કોઈ તમારી રિક્વાયરમેન્ટ વગેરે આવે જિંદાલમાં અને તમને લાગતું હોય કે જે કંપની જે માલ કરતા પૈસા તમારા બચે એવા છે તો પ્લીઝ અમને કોન્ટેક્ટ કરજો. ઓકે?
customer
81.2s
Yes.
હા.
agent
82.1s
Okay sir. Thank you sir.
ઓકે સર. થેન્ક યુ સર.