Call 34972178463173732 2026-07-21 · dhruv · 1:04
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_PM_Opp_Jul26 | Call_back_later | full conversation 21 turns, clean transcript (0% inaudible) | Gujarati | 21 | customer_led (campaign_name:medium) |
Audio: clear: There is some minor background noise but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
customer wanted it After a week;
we committed to After a week
4 · Sentiment
the CUSTOMER
+0.49
confidence high · +6/−0
from 7 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Revalidate every field
The agent only revalidated the product (HR) and thickness, but failed to confirm quantity, delivery location, or timeline.
How ankit mistry did it on a
10.0/10 call —
you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.
−2.0 pts
Opener acknowledges platform submission
The agent did not acknowledge a platform submission, instead opening the call as a follow-up based on a prior conversation.
How ankit mistry did it on a
10.0/10 call —
Shubham bhai, I believe you recently registered your business, which is Ridham Exim, on our Jindal's digital portal, right?
−2.0 pts
Discovery (5 Qs, woven naturally)
No discovery questions were asked; the agent moved directly to scheduling a follow-up.
How ankit mistry did it on a
10.0/10 call —
And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?
did well
Closure with price & timeline
I'll make a quotation and send it to you.
No unnecessary re-pitching
Alright. I'll make a quotation and send it to you.
Summary
The agent followed up with a known customer about an HR/CR requirement. The customer was out of town and requested a callback and a quotation via WhatsApp in one week. The agent agreed to the request and confirmed he would send the pricing details then.
Coaching
Even with a familiar customer, briefly re-validating all requirement details (especially quantity and location) on every call is crucial for an accurate quote.
Missed:
CL1 Opener acknowledges platform submission CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally)
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | fail | – | 0.0 | Sir, is there a requirement for 2062 B grade in HR, CR, sir? The agent did not acknowledge a platform submission, instead opening the call as a follow-up based on a prior conversation. |
| CL2 Revalidate every field | 3 | fail | 2 | 0.0 | You need it for HR only, right? 2.5 to 12 mm? The agent only revalidated the product (HR) and thickness, but failed to confirm quantity, delivery location, or timeline. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | fail | 0 | 0.0 |
No discovery questions were asked; the agent moved directly to scheduling a follow-up. |
| CL4 Closure with price & timeline | 2 | pass | – | 2.0 | I'll make a quotation and send it to you. The agent committed to providing a price via a quotation at the time requested by the customer. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 | Alright. I'll make a quotation and send it to you. The agent did not re-pitch any products and adhered strictly to the customer's request for a future callback and quote. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.534 | 15.1s | 13.2s | 35.7s | 3.8s | 341.7 | 0 | 10 | 11 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.0s
Hello
હાલો
agent
0.8s
Hello
હેલો
customer
1.7s
Speak, sir.
બોલોને માલિક
agent
2.7s
Uh sir, I am speaking from JSW One.
અ સર JSW One થી વાત કરું છું.
customer
4.7s
Speak, sir.
બોલોને માલિક
agent
5.7s
Sir, is there a requirement for 2062 B grade in HR, CR, sir?
સર 2062 B ગ્રેડ HR, CR માં રિક્વાયરમેન્ટ નીકળી સાહેબ?
customer
8.2s
Uh, for the requirement, can you send it in a week, sir? I am out of town.
અ રિક્વાયરમેન્ટમાં તમે અઠવાડિયું મોકલી દેજોને સાહેબ હું બહાર છું.
agent
11.4s
Okay.
અચ્છા.
customer
12.1s
Yes.
હા.
customer
13.0s
After a week, you just... WhatsApp your number to me, okay?
અઠવાડિયા પછી તમે છે જ તમારો નંબર મને WhatsApp કરી દેજોને.
agent
15.9s
I'll WhatsApp it. I'll do it, I'll do it, I'll do it.
WhatsApp કરી દઉં. કરી દઉં, કરી દઉં, કરી દઉં.
customer
17.5s
And the rate and all to me...
ને રેટ સેટ મને...
agent
18.3s
I have already done it, sir. We already spoke last month. I had sent it to you. I'll top it up again for you.
મેં ઓલરેડી કર્યું છે સાહેબ. મેં ઓલરેડી તમને લાસ્ટ મંથમાં આપણી વાત થયેલી. મેં તમને નાખેલું. ફરીથી એમાં ટોપ અપ કરી દઉં તમને.
customer
22.1s
Okay. Yes, after topping up, just send me the rate as well.
ઓકે. હા, ટેકોપ કરીને સેજ મને રેટ એ નાખી દેજો.
agent
24.6s
The current ones.
અત્યારના છે.
agent
25.3s
You need it for HR only, right? 2.5 to 12 mm?
એચઆરનું જ જોઈએ છે ને તમને? 2.5 to 12 mm?
customer
27.3s
HR, yes.
એચઆર, હા.
customer
28.0s
Yes.
હા.
agent
28.5s
Alright. I'll make a quotation and send it to you.
ઠીક છે. એક કોટેશન બનાવીને નાખી દઉં તમને.
customer
30.7s
Okay, sir.
ઓકે માલિક.
agent
31.8s
Done, sir.
ડન સર.