{
  "ucid": "34972178463173732",
  "call_date": "2026-07-21",
  "start_time": "2026-07-21 16:32:17",
  "end_time": "2026-07-21 16:33:21",
  "duration_sec": 64,
  "campaign": "IS_MFG_HR_HRPO_PM_Opp_Jul26",
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  "ingested_at": "2026-09-03 08:21:44.614582+00",
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  "english_text": "[0s] CUSTOMER: Hello   (હાલો)\n[1s] AGENT: Hello   (હેલો)\n[2s] CUSTOMER: Speak, sir.   (બોલોને માલિક)\n[3s] AGENT: Uh sir, I am speaking from JSW One.   (અ સર JSW One થી વાત કરું છું.)\n[5s] CUSTOMER: Speak, sir.   (બોલોને માલિક)\n[6s] AGENT: Sir, is there a requirement for 2062 B grade in HR, CR, sir?   (સર 2062 B ગ્રેડ HR, CR માં રિક્વાયરમેન્ટ નીકળી સાહેબ?)\n[8s] CUSTOMER: Uh, for the requirement, can you send it in a week, sir? I am out of town.   (અ રિક્વાયરમેન્ટમાં તમે અઠવાડિયું મોકલી દેજોને સાહેબ હું બહાર છું.)\n[11s] AGENT: Okay.   (અચ્છા.)\n[12s] CUSTOMER: Yes.   (હા.)\n[13s] CUSTOMER: After a week, you just... WhatsApp your number to me, okay?   (અઠવાડિયા પછી તમે છે જ તમારો નંબર મને WhatsApp કરી દેજોને.)\n[16s] AGENT: I'll WhatsApp it. I'll do it, I'll do it, I'll do it.   (WhatsApp કરી દઉં. કરી દઉં, કરી દઉં, કરી દઉં.)\n[18s] CUSTOMER: And the rate and all to me...   (ને રેટ સેટ મને...)\n[18s] AGENT: I have already done it, sir. We already spoke last month. I had sent it to you. I'll top it up again for you.   (મેં ઓલરેડી કર્યું છે સાહેબ. મેં ઓલરેડી તમને લાસ્ટ મંથમાં આપણી વાત થયેલી. મેં તમને નાખેલું. ફરીથી એમાં ટોપ અપ કરી દઉં તમને.)\n[22s] CUSTOMER: Okay. Yes, after topping up, just send me the rate as well.   (ઓકે. હા, ટેકોપ કરીને સેજ મને રેટ એ નાખી દેજો.)\n[25s] AGENT: The current ones.   (અત્યારના છે.)\n[25s] AGENT: You need it for HR only, right? 2.5 to 12 mm?   (એચઆરનું જ જોઈએ છે ને તમને? 2.5 to 12 mm?)\n[27s] CUSTOMER: HR, yes.   (એચઆર, હા.)\n[28s] CUSTOMER: Yes.   (હા.)\n[28s] AGENT: Alright. I'll make a quotation and send it to you.   (ઠીક છે. એક કોટેશન બનાવીને નાખી દઉં તમને.)\n[31s] CUSTOMER: Okay, sir.   (ઓકે માલિક.)\n[32s] AGENT: Done, sir.   (ડન સર.)",
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  "languages": "[\"Gujarati\", \"English\"]",
  "turn_count": 21,
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  "audio_notes": "clear: There is some minor background noise but it does not affect transcription.",
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  "pitch_type_detected": "customer_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 3.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"CL1 Opener acknowledges platform submission\", \"CL2 Revalidate every field\", \"CL3 Discovery (5 Qs, woven naturally)\"]",
  "pitch_coaching_note": "Even with a familiar customer, briefly re-validating all requirement details (especially quantity and location) on every call is crucial for an accurate quote.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": "After a week",
  "agent_committed_date": "After a week",
  "call_summary": "The agent followed up with a known customer about an HR/CR requirement. The customer was out of town and requested a callback and a quotation via WhatsApp in one week. The agent agreed to the request and confirmed he would send the pricing details then.",
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  "input_tokens": 3307,
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  "created_at": "2026-09-03 09:41:36",
  "sentiment": "positive",
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      "ucid": "34972178463173732",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.0,
      "end_s": 0.5,
      "text_en": "Hello",
      "text_native": "હાલો"
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      "text_en": "Hello",
      "text_native": "હેલો"
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      "ucid": "34972178463173732",
      "idx": 2,
      "speaker": "customer",
      "start_s": 1.66,
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      "text_en": "Speak, sir.",
      "text_native": "બોલોને માલિક"
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      "ucid": "34972178463173732",
      "idx": 3,
      "speaker": "agent",
      "start_s": 2.66,
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      "text_en": "Uh sir, I am speaking from JSW One.",
      "text_native": "અ સર JSW One થી વાત કરું છું."
    },
    {
      "ucid": "34972178463173732",
      "idx": 4,
      "speaker": "customer",
      "start_s": 4.66,
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      "text_en": "Speak, sir.",
      "text_native": "બોલોને માલિક"
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      "ucid": "34972178463173732",
      "idx": 5,
      "speaker": "agent",
      "start_s": 5.66,
      "end_s": 8.09,
      "text_en": "Sir, is there a requirement for 2062 B grade in HR, CR, sir?",
      "text_native": "સર 2062 B ગ્રેડ HR, CR માં રિક્વાયરમેન્ટ નીકળી સાહેબ?"
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      "ucid": "34972178463173732",
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      "start_s": 8.2,
      "end_s": 11.29,
      "text_en": "Uh, for the requirement, can you send it in a week, sir? I am out of town.",
      "text_native": "અ રિક્વાયરમેન્ટમાં તમે અઠવાડિયું મોકલી દેજોને સાહેબ હું બહાર છું."
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      "ucid": "34972178463173732",
      "idx": 7,
      "speaker": "agent",
      "start_s": 11.4,
      "end_s": 11.79,
      "text_en": "Okay.",
      "text_native": "અચ્છા."
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      "ucid": "34972178463173732",
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      "speaker": "customer",
      "start_s": 12.1,
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      "text_en": "Yes.",
      "text_native": "હા."
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      "ucid": "34972178463173732",
      "idx": 9,
      "speaker": "customer",
      "start_s": 13.0,
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      "text_en": "After a week, you just... WhatsApp your number to me, okay?",
      "text_native": "અઠવાડિયા પછી તમે છે જ તમારો નંબર મને WhatsApp કરી દેજોને."
    },
    {
      "ucid": "34972178463173732",
      "idx": 10,
      "speaker": "agent",
      "start_s": 15.89,
      "end_s": 17.29,
      "text_en": "I'll WhatsApp it. I'll do it, I'll do it, I'll do it.",
      "text_native": "WhatsApp કરી દઉં. કરી દઉં, કરી દઉં, કરી દઉં."
    },
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      "text_en": "And the rate and all to me...",
      "text_native": "ને રેટ સેટ મને..."
    },
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      "ucid": "34972178463173732",
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      "text_en": "I have already done it, sir. We already spoke last month. I had sent it to you. I'll top it up again for you.",
      "text_native": "મેં ઓલરેડી કર્યું છે સાહેબ. મેં ઓલરેડી તમને લાસ્ટ મંથમાં આપણી વાત થયેલી. મેં તમને નાખેલું. ફરીથી એમાં ટોપ અપ કરી દઉં તમને."
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      "text_en": "Okay. Yes, after topping up, just send me the rate as well.",
      "text_native": "ઓકે. હા, ટેકોપ કરીને સેજ મને રેટ એ નાખી દેજો."
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      "ucid": "34972178463173732",
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      "speaker": "agent",
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      "text_en": "The current ones.",
      "text_native": "અત્યારના છે."
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      "idx": 15,
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      "start_s": 25.3,
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      "text_en": "You need it for HR only, right? 2.5 to 12 mm?",
      "text_native": "એચઆરનું જ જોઈએ છે ને તમને? 2.5 to 12 mm?"
    },
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      "ucid": "34972178463173732",
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      "text_en": "HR, yes.",
      "text_native": "એચઆર, હા."
    },
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      "ucid": "34972178463173732",
      "idx": 17,
      "speaker": "customer",
      "start_s": 28.0,
      "end_s": 28.29,
      "text_en": "Yes.",
      "text_native": "હા."
    },
    {
      "ucid": "34972178463173732",
      "idx": 18,
      "speaker": "agent",
      "start_s": 28.5,
      "end_s": 30.59,
      "text_en": "Alright. I'll make a quotation and send it to you.",
      "text_native": "ઠીક છે. એક કોટેશન બનાવીને નાખી દઉં તમને."
    },
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      "ucid": "34972178463173732",
      "idx": 19,
      "speaker": "customer",
      "start_s": 30.7,
      "end_s": 31.49,
      "text_en": "Okay, sir.",
      "text_native": "ઓકે માલિક."
    },
    {
      "ucid": "34972178463173732",
      "idx": 20,
      "speaker": "agent",
      "start_s": 31.8,
      "end_s": 32.29,
      "text_en": "Done, sir.",
      "text_native": "ડન સર."
    }
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      "ucid": "34972178463173732",
      "step_id": "CL1",
      "step_name": "Opener acknowledges platform submission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Sir, is there a requirement for 2062 B grade in HR, CR, sir?",
      "comment": "The agent did not acknowledge a platform submission, instead opening the call as a follow-up based on a prior conversation."
    },
    {
      "ucid": "34972178463173732",
      "step_id": "CL2",
      "step_name": "Revalidate every field",
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      "result": "fail",
      "earned": 0.0,
      "questions_hit": 2,
      "evidence": "You need it for HR only, right? 2.5 to 12 mm?",
      "comment": "The agent only revalidated the product (HR) and thickness, but failed to confirm quantity, delivery location, or timeline."
    },
    {
      "ucid": "34972178463173732",
      "step_id": "CL3",
      "step_name": "Discovery (5 Qs, woven naturally)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No discovery questions were asked; the agent moved directly to scheduling a follow-up."
    },
    {
      "ucid": "34972178463173732",
      "step_id": "CL4",
      "step_name": "Closure with price & timeline",
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      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "I'll make a quotation and send it to you.",
      "comment": "The agent committed to providing a price via a quotation at the time requested by the customer."
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      "ucid": "34972178463173732",
      "step_id": "CL5",
      "step_name": "No unnecessary re-pitching",
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      "questions_hit": null,
      "evidence": "Alright. I'll make a quotation and send it to you.",
      "comment": "The agent did not re-pitch any products and adhered strictly to the customer's request for a future callback and quote."
    }
  ],
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  "missed_steps": [
    "CL1 Opener acknowledges platform submission",
    "CL2 Revalidate every field",
    "CL3 Discovery (5 Qs, woven naturally)"
  ],
  "objection_phrases_list": []
}