Call 34972178462687510 2026-07-21 · ankit mistry · 1:45
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_PM_Opp_Jul26 | General Enquiry | full conversation 15 turns, clean transcript (0% inaudible) | Gujarati | 15 | customer_led (campaign_name:medium) |
Audio: clear: The agent's introduction mentions both JSW Steel and Jindal Steel, which is slightly confusing but transcribed as spoken.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.00
confidence high · +0/−0
from 0 hits
0.7*prior (damped - label alone is weak)
0.7*prior (damped - label alone is weak)
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Revalidate every field
The agent did not attempt to revalidate any product, quantity, or location details before the customer deferred the call.
How sudeeps did it on a
9.0/10 call —
The inquiry you have created now, sir, is for CR material. Do you need exactly CR or galvanize?... .7, 1250 or 1220... This 5-ton coil... In Surat, this one, right... And pincode 394210, correct?... Just tell me when you want to take it.
−2.0 pts
Discovery (5 Qs, woven naturally)
The agent asked a very general question about business challenges but did not ask any of the specific discovery questions.
How Aditya Pandey did it on a
8.5/10 call —
where is its application used?... Sir, how much do you require monthly?... which material do you generally need for that?... So are you taking this on credit, sir, the one from SAIL and BSP?
−2.0 pts
Closure with price & timeline
The call was deferred by the customer before any discussion of price or stock could occur; the agent only set a callback time.
How sudeeps did it on a
9.0/10 call —
I will send you the quotation, sir. But the thing is, we will have to place its order today itself because the prices are valid for today.
habit You did 76% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Opener acknowledges platform submission
Uh Jitbhai, some time ago you had registered your business, Bajrang Engineering, on our Jindal's digital portal.
No unnecessary re-pitching
But then it's been almost a year and we haven't received any requirement from your end yet. So I just called you regarding that, to know and understan
Summary
The agent contacted a customer who had registered on the platform a year ago but had not placed any orders. The agent attempted to understand the reason for the inactivity, but the customer stated it was a holiday and asked for a callback the next day. The agent agreed and successfully scheduled a specific time to follow up.
Coaching
Your 15-second opening monologue put the customer on the defensive; instead of asking a broad 'why haven't you bought from us?' question, try re-validating their original requirement to restart the conversation more productively.
Missed:
CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | pass | – | 2.0 | Uh Jitbhai, some time ago you had registered your business, Bajrang Engineering, on our Jindal's digital portal. The agent correctly referenced the customer's past registration on the digital platform. |
| CL2 Revalidate every field | 3 | fail | 0 | 0.0 |
The agent did not attempt to revalidate any product, quantity, or location details before the customer deferred the call. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | fail | 0 | 0.0 |
The agent asked a very general question about business challenges but did not ask any of the specific discovery questions. |
| CL4 Closure with price & timeline | 2 | fail | – | 0.0 |
The call was deferred by the customer before any discussion of price or stock could occur; the agent only set a callback time. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 | But then it's been almost a year and we haven't received any requirement from your end yet. So I just called you regarding that, to know and understand what issues we are facing here... The agent correctly focused on the dormant account status and did not waste time re-pitching the company or its products. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.757 heavy | 30.9s | 9.9s | 64.2s | 14.8s | 353.4 | 0 | 8 | 7 | 9 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
5.1s
Hello.
agent
5.9s
Yes ji.
હા જી.
agent
6.8s
Uh is Jit ji speaking? Jit Kumar Patel?
અ જીત જી વાત કરે છે? જીત કુમાર પટેલ?
customer
8.6s
Yes ji. Speak.
હા જી. બોલો.
agent
9.6s
Jitbhai good afternoon. I am Ankit Mistry speaking from JSW Steel. Jindal Steel Mumbai, head office.
જીતભાઈ ગુડ આફ્ટરનૂન. હું અંકિત મિસ્ત્રી વાત કરું છું JSW સ્ટીલમાંથી. જિંદાલ સ્ટીલ મુંબઈ, હેડ ઓફિસ.
customer
14.3s
Speak.
બોલો.
agent
15.2s
Uh Jitbhai, some time ago you had registered your business, Bajrang Engineering, on our Jindal's digital portal. But then it's been almost a year and we haven't received any requirement from your end yet. So I just called you regarding that, to know and understand what issues we are facing here or if, you know, there is any challenge or concern from your side? Regarding the material or regarding the pricing? Uh, so what issues are we facing that have prevented you from starting any business in steel supply with us yet?
અ જીતભાઈ, આપણે થોડા ટાઈમ પહેલા તમે અમારા જિંદાલના ડિજિટલ પોર્ટલ પર તમારું જે બિઝનેસ છે, બજરંગ એન્જિનિયરિંગ, અ એ અકાઉન્ટ આપણે રજીસ્ટ્રેશન કરાવ્યું હતું. બટ ધેન ઓલમોસ્ટ એને એક વર્ષ જેવું થઈ ગયું છે અમને કોઈ તમારી એન્ડથી હજી સુધી રિક્વાયરમેન્ટ આવી નથી રહી. તો જસ્ટ એના રિગાર્ડિંગ મેં તમને ફોન કર્યો છે અહીંયા જાણવા માટે અને સમજવા માટે કે અહીંયા આપણે શું ઇશ્યુઝ ફેસ કરી રહ્યા છીએ કે પછી યુ નો કોઈ ચેલેન્જ કે કન્સર્ન છે તમારા બાજુથી? મટીરીયલના રિગાર્ડિંગ કે પ્રાઈઝિંગના રિગાર્ડિંગ? અ તો શું આપણે ઇશ્યુઝ ફેસ કરી રહ્યા છે જે કારણે હજુ સુધી આપણે કઈ બિઝનેસ તમે હજુ શરૂ નથી કરી શક્યા સ્ટીલ સપ્લાયમાં?
customer
30.1s
Sir, first of all, we need to know once how you work, only then can I tell you something.
સર એક તો પેલા કેમનું કામ કરીએ છીએ એ અમારે એક વખત જાણવું પડે પછી જ તમને કંઈક કહી શકું હું એમ.
agent
33.6s
Okay, so what do you want to know about us? Tell me, I'll help you.
ઓકે એટલે તો તમે શું જાણવું છે અમારા વિશે? બતાવો હું તમને હેલ્પ કરું.
customer
35.6s
Sir, for a while... actually today is a holiday, call tomorrow, right? Today is Tuesday, it's our holiday.
સર થોડી વાર આજે એક્ચ્યુલી આજે રજા છે કાલે કરજો ને આજે મંગળવાર અમારો રજા હોય છે.
agent
38.6s
Oh, you mean you are on the Kakhade side?
અચ્છા યુ મીન તમે કખાડે બાજુ છે તમારું?
customer
40.1s
Yes.
હા.
agent
40.6s
Oh okay, yes, so there must be load shedding today. Okay, no problem, I'll call you tomorrow then. What time should I call tomorrow? Any preferred time of yours?
ઓહ ઓકે હા તો તો આજે લોડ શેડિંગ હશે. ઠીક છે વાંધો નહિ હું તમને કાલે ફોન કરું ચલો. કાલે કેટલા વાગે ફોન કરું? કોઈ તમારો પ્રિફર્ડ ટાઈમ?
customer
45.0s
Anytime after eleven o'clock.
અગિયાર વાગ્યા પછી ગમે ત્યારે.
agent
46.6s
Done, done, done. Okay, no problem Jit Kumar bhai. Thank you.
ડન ડન ડન ચલો વાંધો નહિ જીત કુમાર ભાઈ. થેન્ક યુ.