{ "ucid": "34972178462415590", "call_date": "2026-07-21", "start_time": "2026-07-21 14:25:54", "end_time": "2026-07-21 14:26:33", "duration_sec": 39, "campaign": "IS_MFG_Integrated_Click_Jul26", "disposition": "General Enquiry", "agent": "Rohit Mishra", "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAdf3086cfffb38ee566bf896e84fdbae8.mp3", "dial_status": "", "customer_status": "answered", "agent_status": "answered", "hangup_by": "AgentHangup", "excel_row": 367, "is_test": 0, "raw_payload": "{\"headers\":{\"host\":\"automate.jswone.in\",\"accept\":\"text/plain, application/json, application/*+json, */*\",\"content-type\":\"application/json\",\"content-length\":\"1613\",\"user-agent\":\"Apache-HttpClient/4.5.14 (Java/11.0.31)\",\"accept-encoding\":\"gzip,deflate\",\"x-cloud-trace-context\":\"d1ddadc1a99e1d6542ee446ab5df2ac5/17374647658952916592\",\"x-forwarded-proto\":\"https\",\"via\":\"1.1 google\",\"x-forwarded-for\":\"3.111.26.194,34.8.227.186\"},\"params\":{},\"query\":{},\"body\":{\"conversation\":{\"turnwise\":[{\"transcript\":\"explain the primary mess my advocate received\",\"channel\":0,\"start\":0.399875,\"end\":3.199875},{\"transcript\":\"yes\",\"channel\":1,\"start\":3.399875,\"end\":3.999875},{\"transcript\":\"very much thank you yes sir good afternoon sir\",\"channel\":0,\"start\":3.599875,\"end\":7.199875},{\"transcript\":\"document\",\"channel\":1,\"start\":6.599875,\"end\":7.599875},{\"transcript\":\"uh royal this site from j h d i found your company aadhya construction uh so you are basically into contact\",\"channel\":0,\"start\":7.799875,\"end\":13.799875},{\"transcript\":\"yes we are into contract\",\"channel\":1,\"start\":14.399875,\"end\":15.599875},{\"transcript\":\"okay okay so any sort of uh like ongoing demand ongoing ongoing uh deals going on\",\"channel\":0,\"start\":14.599875,\"end\":21.599875},{\"transcript\":\"okay\",\"channel\":0,\"start\":22.199875,\"end\":25.589875}]},\"process_type\":\"postprocess\",\"additional_cdr\":\"{}\",\"spa_details\":\"\",\"reports\":{\"monitorUCID\":34972178462415590,\"custom_report\":null,\"summary\":null,\"topic\":null,\"sentiment\":null,\"cdr\":{\"monitorUCID\":34972178462415590,\"CallDate\":\"2026-07-21\",\"StartTime\":\"2026-07-21 14:25:54\",\"EndTime\":\"2026-07-21 14:26:33\",\"CallDuration\":\"00:00:39\",\"CampaignName\":\"IS_MFG_Integrated_Click_Jul26\",\"Disposition\":\"General Enquiry\",\"AgentName\":\"Rohit Mishra\",\"DialStatus\":\"\",\"CustomerStatus\":\"answered\",\"AgentStatus\":\"answered\",\"HangupBy\":\"AgentHangup\",\"AudioFile\":\"https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAdf3086cfffb38ee566bf896e84fdbae8.mp3\"}},\"cdr_meta\":{\"CallDate\":\"2026-07-21\",\"CallStartTime\":\"2026-07-21 14:25:54\",\"CallEndTime\":\"2026-07-21 14:26:33\"}},\"webhookUrl\":\"https://automate.jswone.in/webhook/transcripts\",\"executionMode\":\"production\"}", "audio_path": "/data/audio/34972178462415590__DIAdf3086cfffb38ee566bf896e84fdbae8.mp3", "audio_bytes": 81864, "audio_status": "ok", "audio_error": null, "excel_turn_count": 8, "ingested_at": "2026-09-03 08:21:44.614582+00", "audio_secs": 27.288, "source_file": null, "upload_id": null, "audio_permanent": 0, "english_text": "[0s] AGENT: Yes, Prithviraj?\n[2s] CUSTOMER: Yes.\n[3s] AGENT: Yes, good afternoon, sir.\n[4s] CUSTOMER: Good afternoon.\n[5s] AGENT: Uh Rohit this side from JSW One. 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