Call 34972178461800652 2026-07-21 · dhruv · 1:15
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_PM_Opp_Jul26 | No_requirement | full conversation 17 turns, clean transcript (0% inaudible) | Gujarati | 17 | customer_led (campaign_name:medium) |
Audio: clear: There is some minor background noise on the customer's side, but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.52
confidence high · +0/−8
from 5 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
rejection
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Revalidate every field
The agent did not attempt to revalidate any of the customer's submitted requirement details.
How ankit mistry did it on a
10.0/10 call —
you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.
−2.0 pts
Discovery (5 Qs, woven naturally)
The agent did not ask any discovery questions after the customer stated they had no current need.
How ankit mistry did it on a
10.0/10 call —
And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?
−2.0 pts
Closure with price & timeline
The call ended after the customer denied having a requirement, so no closure was attempted.
How ankit mistry did it on a
10.0/10 call —
0.7 would be something around 74. 74.5. In which my cutting, loading, and with pallet packaging, my pricing is included.
habit You did 74% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Opener acknowledges platform submission
Uh sir, actually your company, your company was registered on our portal.
No unnecessary re-pitching
Is there any requirement right now, sir? In sheet metals?
Summary
The agent called to follow up on a portal registration. The customer immediately stated they have no current requirement for sheet metals. After a brief probe for future needs which was also declined, the agent agreed to wait for the customer to call back, and the call ended.
Coaching
When a customer says 'no requirement', pivot to discovery for future reference, e.g., 'Understood, so I can update our records, what do you typically manufacture?'
Missed:
CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | pass | – | 2.0 | Uh sir, actually your company, your company was registered on our portal. The agent correctly referenced the customer's portal registration as the reason for the call. |
| CL2 Revalidate every field | 3 | fail | 0 | 0.0 |
The agent did not attempt to revalidate any of the customer's submitted requirement details. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | fail | 0 | 0.0 |
The agent did not ask any discovery questions after the customer stated they had no current need. |
| CL4 Closure with price & timeline | 2 | fail | – | 0.0 |
The call ended after the customer denied having a requirement, so no closure was attempted. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 | Is there any requirement right now, sir? In sheet metals? The agent correctly avoided any unnecessary re-pitching and went straight to the point. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.743 heavy | 15.6s | 5.4s | 54.0s | 5.1s | 303.8 | 0 | 9 | 8 | 6 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.9s
Hello
હેલો
agent
1.6s
Hello
હલો
customer
2.3s
Yes
હા
agent
2.8s
Sir, I am speaking from JSW One, Jindal Steel Works.
સર JSW One થી વાત કરું છું, જિંદાલ સ્ટીલ વર્ક્સ.
agent
5.3s
JSW One MSME, Jindal Steel Works sir.
JSW One MSME, જિંદાલ સ્ટીલ વર્ક્સ સર.
customer
7.9s
Yes, tell me.
હા બોલો.
agent
8.6s
Am I speaking with Shaileshbhai, sir?
શૈલેષભાઈને વાત થાય મારી સર?
customer
9.9s
With whom?
કોની જોડે?
agent
10.7s
Shaileshbhai?
શૈલેષભાઈ?
customer
11.6s
Yes.
હા.
agent
12.4s
Uh sir, actually your company, your company was registered on our portal. So I called you in that aspect, just to understand. Is there any requirement right now, sir? In sheet metals?
અ સર એક્ચ્યુલી તમારો કંપની, તમારી કંપની રજીસ્ટર્ડ હતી અમારા પોર્ટલ ઉપર. તો એના એસ્પેક્ટમાં જ મેં તમને કોલ કરેલો, જસ્ટ ટુ અન્ડરસ્ટેન્ડ. કઈ છે રિક્વાયરમેન્ટ અત્યારે સાહેબ? શીટ મેટલ્સમાં?
customer
18.2s
No, there is no requirement right now.
ના, અત્યારે તો નથી રિક્વાયરમેન્ટ.
agent
19.9s
Oh, not right now?
અચ્છા અત્યારે નથી કે?
customer
20.5s
No.
ના.
agent
20.9s
Anything coming up in the planning or something?
કઈ આવવાની કઈ પ્લાનિંગમાં એવું કઈ?
customer
22.7s
No, if there is, I will call, okay.
ના, હશે તો હું ફોન કરીશ, ચલો.
agent
24.5s
Done sir, done. I will wait for your call, sir.
ડન સર, ડન. વેઇટ કરીશ સર તમારા ફોનનો.