{
  "ucid": "34972178461800652",
  "call_date": "2026-07-21",
  "start_time": "2026-07-21 12:43:26",
  "end_time": "2026-07-21 12:44:41",
  "duration_sec": 75,
  "campaign": "IS_MFG_HR_HRPO_PM_Opp_Jul26",
  "disposition": "No_requirement",
  "agent": "dhruv",
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  "customer_status": "answered",
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  "hangup_by": "UserHangup",
  "excel_row": 181,
  "is_test": 0,
  "raw_payload": "{\"headers\":{\"host\":\"automate.jswone.in\",\"accept\":\"text/plain, application/json, application/*+json, */*\",\"content-type\":\"application/json\",\"content-length\":\"2129\",\"user-agent\":\"Apache-HttpClient/4.5.14 (Java/11.0.31)\",\"accept-encoding\":\"gzip,deflate\",\"x-cloud-trace-context\":\"291ae2fea46831c33b02a735f7e1e150/548572586076014911\",\"x-forwarded-proto\":\"https\",\"via\":\"1.1 google\",\"x-forwarded-for\":\"3.111.26.194,34.8.227.186\"},\"params\":{},\"query\":{},\"body\":{\"conversation\":{\"turnwise\":[{\"transcript\":\"હાલો\",\"channel\":1,\"start\":1.399875,\"end\":2.199875},{\"transcript\":\"હૈલો\",\"channel\":0,\"start\":2.399875,\"end\":3.799875},{\"transcript\":\"જી વાત કરુ છો ં\",\"channel\":0,\"start\":4.799875,\"end\":8.199875},{\"transcript\":\"નજી\",\"channel\":1,\"start\":7.399875,\"end\":8.199875},{\"transcript\":\"જે\",\"channel\":0,\"start\":8.799875,\"end\":11.599875},{\"transcript\":\"હા બોલો\",\"channel\":1,\"start\":12.199875,\"end\":13.199875},{\"transcript\":\"પેલેે વાતમરી\",\"channel\":0,\"start\":13.199875,\"end\":14.999875},{\"transcript\":\"કની જોડ\",\"channel\":1,\"start\":15.399875,\"end\":16.399875},{\"transcript\":\"પલીશભાઈ\",\"channel\":0,\"start\":16.799875,\"end\":17.799875},{\"transcript\":\"હા\",\"channel\":1,\"start\":17.999875,\"end\":18.799875},{\"transcript\":\"ી તમારુ કંપની તમારી કંપનીરાતમને કોલ કર\",\"channel\":0,\"start\":19.399875,\"end\":29.399875},{\"transcript\":\"ના અત્યારે  મુકી\",\"channel\":1,\"start\":29.999875,\"end\":31.599875},{\"transcript\":\"રે નથી\",\"channel\":0,\"start\":32.399875,\"end\":36.399875},{\"transcript\":\"ના હશે તો ું ફોન કરીશો\",\"channel\":1,\"start\":36.999875,\"end\":39.189875},{\"transcript\":\"રા\",\"channel\":0,\"start\":38.999875,\"end\":41.589875}]},\"process_type\":\"postprocess\",\"additional_cdr\":\"{}\",\"spa_details\":\"\",\"reports\":{\"monitorUCID\":34972178461800652,\"custom_report\":null,\"summary\":null,\"topic\":null,\"sentiment\":null,\"cdr\":{\"monitorUCID\":34972178461800652,\"CallDate\":\"2026-07-21\",\"StartTime\":\"2026-07-21 12:43:26\",\"EndTime\":\"2026-07-21 12:44:41\",\"CallDuration\":\"00:01:15\",\"CampaignName\":\"IS_MFG_HR_HRPO_PM_Opp_Jul26\",\"Disposition\":\"No_requirement\",\"AgentName\":\"dhruv\",\"DialStatus\":\"\",\"CustomerStatus\":\"answered\",\"AgentStatus\":\"answered\",\"HangupBy\":\"UserHangup\",\"AudioFile\":\"https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA4305a232bbdf7226fc3fd2c4cfb5a75f.mp3\"}},\"cdr_meta\":{\"CallDate\":\"2026-07-21\",\"CallStartTime\":\"2026-07-21 12:43:26\",\"CallEndTime\":\"2026-07-21 12:44:41\"}},\"webhookUrl\":\"https://automate.jswone.in/webhook/transcripts\",\"executionMode\":\"production\"}",
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  "audio_bytes": 132192,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 15,
  "ingested_at": "2026-09-03 08:21:44.614582+00",
  "audio_secs": 44.064,
  "source_file": null,
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello   (હેલો)\n[2s] AGENT: Hello   (હલો)\n[2s] CUSTOMER: Yes   (હા)\n[3s] AGENT: Sir, I am speaking from JSW One, Jindal Steel Works.   (સર JSW One થી વાત કરું છું, જિંદાલ સ્ટીલ વર્ક્સ.)\n[5s] AGENT: JSW One MSME, Jindal Steel Works sir.   (JSW One MSME, જિંદાલ સ્ટીલ વર્ક્સ સર.)\n[8s] CUSTOMER: Yes, tell me.   (હા બોલો.)\n[9s] AGENT: Am I speaking with Shaileshbhai, sir?   (શૈલેષભાઈને વાત થાય મારી સર?)\n[10s] CUSTOMER: With whom?   (કોની જોડે?)\n[11s] AGENT: Shaileshbhai?   (શૈલેષભાઈ?)\n[12s] CUSTOMER: Yes.   (હા.)\n[12s] AGENT: Uh sir, actually your company, your company was registered on our portal. So I called you in that aspect, just to understand. Is there any requirement right now, sir? In sheet metals?   (અ સર એક્ચ્યુલી તમારો કંપની, તમારી કંપની રજીસ્ટર્ડ હતી અમારા પોર્ટલ ઉપર. તો એના એસ્પેક્ટમાં જ મેં તમને કોલ કરેલો, જસ્ટ ટુ અન્ડરસ્ટેન્ડ. કઈ છે રિક્વાયરમેન્ટ અત્યારે સાહેબ? શીટ મેટલ્સમાં?)\n[18s] CUSTOMER: No, there is no requirement right now.   (ના, અત્યારે તો નથી રિક્વાયરમેન્ટ.)\n[20s] AGENT: Oh, not right now?   (અચ્છા અત્યારે નથી કે?)\n[21s] CUSTOMER: No.   (ના.)\n[21s] AGENT: Anything coming up in the planning or something?   (કઈ આવવાની કઈ પ્લાનિંગમાં એવું કઈ?)\n[23s] CUSTOMER: No, if there is, I will call, okay.   (ના, હશે તો હું ફોન કરીશ, ચલો.)\n[25s] AGENT: Done sir, done. I will wait for your call, sir.   (ડન સર, ડન. વેઇટ કરીશ સર તમારા ફોનનો.)",
  "language": "Gujarati",
  "languages": "[\"Gujarati\", \"English\"]",
  "turn_count": 17,
  "connected": 1,
  "audio_notes": "clear: There is some minor background noise on the customer's side, but it does not affect transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "17 turns, clean transcript (0% inaudible)",
  "band_language": "Gujarati",
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  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "customer_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 3.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"CL2 Revalidate every field\", \"CL3 Discovery (5 Qs, woven naturally)\", \"CL4 Closure with price & timeline\"]",
  "pitch_coaching_note": "When a customer says 'no requirement', pivot to discovery for future reference, e.g., 'Understood, so I can update our records, what do you typically manufacture?'",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent called to follow up on a portal registration. The customer immediately stated they have no current requirement for sheet metals. After a brief probe for future needs which was also declined, the agent agreed to wait for the customer to call back, and the call ended.",
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  "latency_ms": 26072,
  "input_tokens": 3143,
  "output_tokens": 632,
  "created_at": "2026-09-03 09:41:09",
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  "sentiment_score": -0.52,
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  "customer_talk_sec": 5.4,
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  "longest_monologue_sec": 5.1,
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  "customer_turns": 8,
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      "ucid": "34972178461800652",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.88,
      "end_s": 1.38,
      "text_en": "Hello",
      "text_native": "હેલો"
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    {
      "ucid": "34972178461800652",
      "idx": 1,
      "speaker": "agent",
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      "text_native": "હલો"
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      "ucid": "34972178461800652",
      "idx": 2,
      "speaker": "customer",
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      "text_en": "Yes",
      "text_native": "હા"
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      "text_en": "Sir, I am speaking from JSW One, Jindal Steel Works.",
      "text_native": "સર JSW One થી વાત કરું છું, જિંદાલ સ્ટીલ વર્ક્સ."
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      "ucid": "34972178461800652",
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      "speaker": "agent",
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      "text_en": "JSW One MSME, Jindal Steel Works sir.",
      "text_native": "JSW One MSME, જિંદાલ સ્ટીલ વર્ક્સ સર."
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    {
      "ucid": "34972178461800652",
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      "speaker": "customer",
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      "text_en": "Yes, tell me.",
      "text_native": "હા બોલો."
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      "ucid": "34972178461800652",
      "idx": 6,
      "speaker": "agent",
      "start_s": 8.63,
      "end_s": 9.68,
      "text_en": "Am I speaking with Shaileshbhai, sir?",
      "text_native": "શૈલેષભાઈને વાત થાય મારી સર?"
    },
    {
      "ucid": "34972178461800652",
      "idx": 7,
      "speaker": "customer",
      "start_s": 9.93,
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      "text_en": "With whom?",
      "text_native": "કોની જોડે?"
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    {
      "ucid": "34972178461800652",
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      "speaker": "agent",
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      "text_en": "Shaileshbhai?",
      "text_native": "શૈલેષભાઈ?"
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      "ucid": "34972178461800652",
      "idx": 9,
      "speaker": "customer",
      "start_s": 11.63,
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      "text_en": "Yes.",
      "text_native": "હા."
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    {
      "ucid": "34972178461800652",
      "idx": 10,
      "speaker": "agent",
      "start_s": 12.38,
      "end_s": 17.48,
      "text_en": "Uh sir, actually your company, your company was registered on our portal. So I called you in that aspect, just to understand. Is there any requirement right now, sir? In sheet metals?",
      "text_native": "અ સર એક્ચ્યુલી તમારો કંપની, તમારી કંપની રજીસ્ટર્ડ હતી અમારા પોર્ટલ ઉપર. તો એના એસ્પેક્ટમાં જ મેં તમને કોલ કરેલો, જસ્ટ ટુ અન્ડરસ્ટેન્ડ. કઈ છે રિક્વાયરમેન્ટ અત્યારે સાહેબ? શીટ મેટલ્સમાં?"
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      "speaker": "customer",
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      "text_en": "No, there is no requirement right now.",
      "text_native": "ના, અત્યારે તો નથી રિક્વાયરમેન્ટ."
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      "ucid": "34972178461800652",
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      "speaker": "agent",
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      "text_en": "Oh, not right now?",
      "text_native": "અચ્છા અત્યારે નથી કે?"
    },
    {
      "ucid": "34972178461800652",
      "idx": 13,
      "speaker": "customer",
      "start_s": 20.53,
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      "text_en": "No.",
      "text_native": "ના."
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      "ucid": "34972178461800652",
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      "speaker": "agent",
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      "text_en": "Anything coming up in the planning or something?",
      "text_native": "કઈ આવવાની કઈ પ્લાનિંગમાં એવું કઈ?"
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      "idx": 15,
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      "text_en": "No, if there is, I will call, okay.",
      "text_native": "ના, હશે તો હું ફોન કરીશ, ચલો."
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      "ucid": "34972178461800652",
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      "speaker": "agent",
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      "text_en": "Done sir, done. I will wait for your call, sir.",
      "text_native": "ડન સર, ડન. વેઇટ કરીશ સર તમારા ફોનનો."
    }
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      "step_name": "Opener acknowledges platform submission",
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      "questions_hit": null,
      "evidence": "Uh sir, actually your company, your company was registered on our portal.",
      "comment": "The agent correctly referenced the customer's portal registration as the reason for the call."
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      "questions_hit": 0,
      "evidence": "",
      "comment": "The agent did not attempt to revalidate any of the customer's submitted requirement details."
    },
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      "ucid": "34972178461800652",
      "step_id": "CL3",
      "step_name": "Discovery (5 Qs, woven naturally)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "The agent did not ask any discovery questions after the customer stated they had no current need."
    },
    {
      "ucid": "34972178461800652",
      "step_id": "CL4",
      "step_name": "Closure with price & timeline",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended after the customer denied having a requirement, so no closure was attempted."
    },
    {
      "ucid": "34972178461800652",
      "step_id": "CL5",
      "step_name": "No unnecessary re-pitching",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "Is there any requirement right now, sir? In sheet metals?",
      "comment": "The agent correctly avoided any unnecessary re-pitching and went straight to the point."
    }
  ],
  "objections": [],
  "missed_steps": [
    "CL2 Revalidate every field",
    "CL3 Discovery (5 Qs, woven naturally)",
    "CL4 Closure with price & timeline"
  ],
  "objection_phrases_list": [
    "rejection"
  ]
}