{
  "ucid": "34972178461542950",
  "call_date": "2026-07-21",
  "start_time": "2026-07-21 12:00:29",
  "end_time": "2026-07-21 12:00:57",
  "duration_sec": 28,
  "campaign": "IS_MFG_CR_GI_Coated_Opp_Jul26",
  "disposition": "General Enquiry",
  "agent": "Rohit Mishra",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAcbcc5234a45ca362e3eed3073121dff1.mp3",
  "dial_status": "",
  "customer_status": "answered",
  "agent_status": "answered",
  "hangup_by": "AgentHangup",
  "excel_row": 365,
  "is_test": 0,
  "raw_payload": "{\"headers\":{\"host\":\"automate.jswone.in\",\"accept\":\"text/plain, application/json, application/*+json, */*\",\"content-type\":\"application/json\",\"content-length\":\"999\",\"user-agent\":\"Apache-HttpClient/4.5.14 (Java/11.0.31)\",\"accept-encoding\":\"gzip,deflate\",\"x-cloud-trace-context\":\"7261ed8b28ea51803b8f92bdf2428de7/15574366392327878570\",\"x-forwarded-proto\":\"https\",\"via\":\"1.1 google\",\"x-forwarded-for\":\"3.111.26.194,34.8.227.186\"},\"params\":{},\"query\":{},\"body\":{\"conversation\":{\"turnwise\":[{\"transcript\":\"because\",\"channel\":0,\"start\":0,\"end\":1.799875},{\"transcript\":\"hi if you record your name and reason for calling i'll see if this person is available\",\"channel\":1,\"start\":0,\"end\":5.389875}]},\"process_type\":\"postprocess\",\"additional_cdr\":\"{}\",\"spa_details\":\"\",\"reports\":{\"monitorUCID\":34972178461542950,\"custom_report\":null,\"summary\":null,\"topic\":null,\"sentiment\":null,\"cdr\":{\"monitorUCID\":34972178461542950,\"CallDate\":\"2026-07-21\",\"StartTime\":\"2026-07-21 12:00:29\",\"EndTime\":\"2026-07-21 12:00:57\",\"CallDuration\":\"00:00:28\",\"CampaignName\":\"IS_MFG_CR_GI_Coated_Opp_Jul26\",\"Disposition\":\"General Enquiry\",\"AgentName\":\"Rohit Mishra\",\"DialStatus\":\"\",\"CustomerStatus\":\"answered\",\"AgentStatus\":\"answered\",\"HangupBy\":\"AgentHangup\",\"AudioFile\":\"https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAcbcc5234a45ca362e3eed3073121dff1.mp3\"}},\"cdr_meta\":{\"CallDate\":\"2026-07-21\",\"CallStartTime\":\"2026-07-21 12:00:29\",\"CallEndTime\":\"2026-07-21 12:00:57\"}},\"webhookUrl\":\"https://automate.jswone.in/webhook/transcripts\",\"executionMode\":\"production\"}",
  "audio_path": "/data/audio/34972178461542950__DIAcbcc5234a45ca362e3eed3073121dff1.mp3",
  "audio_bytes": 58536,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 2,
  "ingested_at": "2026-09-03 08:21:44.614582+00",
  "audio_secs": 19.512,
  "source_file": null,
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[0s] UNKNOWN: Hi, to record your name and reason for calling, I'll see if this person is available.\n[7s] CUSTOMER: What work did you have?   (તમારે શું કામ હતું?)\n[9s] AGENT: I am calling from JSW One, sir.   (JSW One માંથી બોલું છું સર.)\n[10s] CUSTOMER: [inaudible] quotation [inaudible]",
  "language": "Gujarati",
  "languages": "[\"Gujarati\", \"English\"]",
  "turn_count": 4,
  "connected": 1,
  "audio_notes": "noisy: Significant background noise on the customer's side makes parts of their speech difficult to understand.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "amber",
  "band_reason": "25% of turns inaudible - partial transcript, judge only what is legible",
  "band_language": "Gujarati",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "customer_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 1.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"CL1 Opener acknowledges platform submission\", \"CL2 Revalidate every field\", \"CL3 Discovery (5 Qs, woven naturally)\", \"CL4 Closure with price & timeline\"]",
  "pitch_coaching_note": "The call was too short to be effective, but always open by referencing the customer's online inquiry to immediately establish context, for example: \"Sir, you recently placed an inquiry on our platform...\"",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The customer answered and asked for the reason for the call. The agent introduced themself from JSW One. The customer then said something inaudible about a 'quotation' before the call ended abruptly. No requirements were discussed.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"CL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent used a generic opener, prompting the customer to ask \\\"What work did you have?\\\", indicating the context of the platform submission was not set.\"}, {\"step_id\": \"CL2\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The call ended before any requirement revalidation could occur.\"}, {\"step_id\": \"CL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The call was too short for any discovery questions to be asked.\"}, {\"step_id\": \"CL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended before any discussion of price, timeline, or closure.\"}, {\"step_id\": \"CL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"I am calling from JSW One, sir.\", \"comment\": \"The agent did not pitch any products, thus avoiding an unnecessary re-pitch.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"The call was too short to be effective, but always open by referencing the customer's online inquiry to immediately establish context, for example: \\\"Sir, you recently placed an inquiry on our platform...\\\"\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The customer answered and asked for the reason for the call. The agent introduced themself from JSW One. The customer then said something inaudible about a 'quotation' before the call ended abruptly. No requirements were discussed.\"}",
  "error": null,
  "latency_ms": 22756,
  "input_tokens": 2700,
  "output_tokens": 610,
  "created_at": "2026-09-03 09:51:05",
  "sentiment": "neutral",
  "sentiment_score": 0.0,
  "sentiment_confidence": "med",
  "pos": 0,
  "neg": 0,
  "lex_hits": 0,
  "objection_phrases": "[]",
  "sentiment_method": "0.7*prior (damped - label alone is weak)",
  "talk_ratio": 0.231,
  "agent_talk_sec": 1.2,
  "customer_talk_sec": 4.0,
  "dead_air_sec": 22.8,
  "longest_monologue_sec": 1.2,
  "agent_wpm": null,
  "interruptions": 0,
  "agent_turns": 1,
  "customer_turns": 2,
  "discovery_qs": 0,
  "words_agent": 7,
  "words_customer": 8,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "34972178461542950",
      "idx": 0,
      "speaker": "unknown",
      "start_s": 0.0,
      "end_s": 4.2,
      "text_en": "Hi, to record your name and reason for calling, I'll see if this person is available.",
      "text_native": "Hi, to record your name and reason for calling, I'll see if this person is available."
    },
    {
      "ucid": "34972178461542950",
      "idx": 1,
      "speaker": "customer",
      "start_s": 7.0,
      "end_s": 8.5,
      "text_en": "What work did you have?",
      "text_native": "તમારે શું કામ હતું?"
    },
    {
      "ucid": "34972178461542950",
      "idx": 2,
      "speaker": "agent",
      "start_s": 8.6,
      "end_s": 9.8,
      "text_en": "I am calling from JSW One, sir.",
      "text_native": "JSW One માંથી બોલું છું સર."
    },
    {
      "ucid": "34972178461542950",
      "idx": 3,
      "speaker": "customer",
      "start_s": 10.0,
      "end_s": 12.5,
      "text_en": "[inaudible] quotation [inaudible]",
      "text_native": "[inaudible] quotation [inaudible]"
    }
  ],
  "steps": [
    {
      "ucid": "34972178461542950",
      "step_id": "CL1",
      "step_name": "Opener acknowledges platform submission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent used a generic opener, prompting the customer to ask \"What work did you have?\", indicating the context of the platform submission was not set."
    },
    {
      "ucid": "34972178461542950",
      "step_id": "CL2",
      "step_name": "Revalidate every field",
      "weight": 3.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "The call ended before any requirement revalidation could occur."
    },
    {
      "ucid": "34972178461542950",
      "step_id": "CL3",
      "step_name": "Discovery (5 Qs, woven naturally)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "The call was too short for any discovery questions to be asked."
    },
    {
      "ucid": "34972178461542950",
      "step_id": "CL4",
      "step_name": "Closure with price & timeline",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended before any discussion of price, timeline, or closure."
    },
    {
      "ucid": "34972178461542950",
      "step_id": "CL5",
      "step_name": "No unnecessary re-pitching",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "I am calling from JSW One, sir.",
      "comment": "The agent did not pitch any products, thus avoiding an unnecessary re-pitch."
    }
  ],
  "objections": [],
  "missed_steps": [
    "CL1 Opener acknowledges platform submission",
    "CL2 Revalidate every field",
    "CL3 Discovery (5 Qs, woven naturally)",
    "CL4 Closure with price & timeline"
  ],
  "objection_phrases_list": []
}