{
  "ucid": "34972178461085390",
  "call_date": "2026-07-21",
  "start_time": "2026-07-21 10:44:13",
  "end_time": "2026-07-21 10:44:44",
  "duration_sec": 31,
  "campaign": "IS_MFG_CR_GI_Coated_Opp_Jul26",
  "disposition": "General Enquiry",
  "agent": "Rohit Mishra",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA3b2572384842411ca26724dd75881683.mp3",
  "dial_status": "",
  "customer_status": "answered",
  "agent_status": "answered",
  "hangup_by": "UserHangup",
  "excel_row": 362,
  "is_test": 0,
  "raw_payload": "{\"headers\":{\"host\":\"automate.jswone.in\",\"accept\":\"text/plain, application/json, application/*+json, */*\",\"content-type\":\"application/json\",\"content-length\":\"1366\",\"user-agent\":\"Apache-HttpClient/4.5.14 (Java/11.0.31)\",\"accept-encoding\":\"gzip,deflate\",\"x-cloud-trace-context\":\"b34bd828ab0bcae85d254b0248b0acab/11563699430726728642\",\"x-forwarded-proto\":\"https\",\"via\":\"1.1 google\",\"x-forwarded-for\":\"3.111.26.194,34.8.227.186\"},\"params\":{},\"query\":{},\"body\":{\"conversation\":{\"turnwise\":[{\"transcript\":\"hello\",\"channel\":1,\"start\":1.799875,\"end\":3.199875},{\"transcript\":\"hello\",\"channel\":0,\"start\":3.999875,\"end\":4.799875},{\"transcript\":\"care it\",\"channel\":1,\"start\":5.199875,\"end\":5.999875},{\"transcript\":\"hello\",\"channel\":0,\"start\":6.799875,\"end\":7.599875},{\"transcript\":\"hello\",\"channel\":1,\"start\":7.999875,\"end\":8.999875},{\"transcript\":\"sir hindi hilesh\",\"channel\":0,\"start\":9.199875,\"end\":10.599875},{\"transcript\":\"hello\",\"channel\":1,\"start\":11.399875,\"end\":12.189875},{\"transcript\":\"canoe sir hindi or english\",\"channel\":0,\"start\":12.399875,\"end\":14.389875}]},\"process_type\":\"postprocess\",\"additional_cdr\":\"{}\",\"spa_details\":\"\",\"reports\":{\"monitorUCID\":34972178461085390,\"custom_report\":null,\"summary\":null,\"topic\":null,\"sentiment\":null,\"cdr\":{\"monitorUCID\":34972178461085390,\"CallDate\":\"2026-07-21\",\"StartTime\":\"2026-07-21 10:44:13\",\"EndTime\":\"2026-07-21 10:44:44\",\"CallDuration\":\"00:00:31\",\"CampaignName\":\"IS_MFG_CR_GI_Coated_Opp_Jul26\",\"Disposition\":\"General Enquiry\",\"AgentName\":\"Rohit Mishra\",\"DialStatus\":\"\",\"CustomerStatus\":\"answered\",\"AgentStatus\":\"answered\",\"HangupBy\":\"UserHangup\",\"AudioFile\":\"https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA3b2572384842411ca26724dd75881683.mp3\"}},\"cdr_meta\":{\"CallDate\":\"2026-07-21\",\"CallStartTime\":\"2026-07-21 10:44:13\",\"CallEndTime\":\"2026-07-21 10:44:44\"}},\"webhookUrl\":\"https://automate.jswone.in/webhook/transcripts\",\"executionMode\":\"production\"}",
  "audio_path": "/data/audio/34972178461085390__DIA3b2572384842411ca26724dd75881683.mp3",
  "audio_bytes": 45792,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 8,
  "ingested_at": "2026-09-03 08:21:44.614582+00",
  "audio_secs": 15.264,
  "source_file": null,
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello?\n[2s] AGENT: Hello.\n[2s] CUSTOMER: Are you saying?   (कह रहे?)\n[3s] AGENT: Hello.\n[4s] CUSTOMER: Hello?\n[5s] AGENT: Sir, Hindi, English?\n[6s] CUSTOMER: Hello?\n[7s] AGENT: Hello, sir, Hindi or English?   (Hello, sir, Hindi aur English?)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 8,
  "connected": 1,
  "audio_notes": "clear: Some background chatter is audible on the agent's side but does not affect transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "8 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "customer_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 1.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"CL1 Opener acknowledges platform submission\", \"CL2 Revalidate every field\", \"CL3 Discovery (5 Qs, woven naturally)\", \"CL4 Closure with price & timeline\"]",
  "pitch_coaching_note": "The call was too short to evaluate pitch performance; it appears there was a connection issue or communication breakdown from the start.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 1,
  "geo_reason": "language_barrier",
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 1,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The call failed to establish a proper connection. The agent attempted to determine the customer's preferred language, but the customer repeatedly said \"Hello?\", suggesting they could not hear the agent. The call ended before any business could be discussed.",
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  "latency_ms": 27415,
  "input_tokens": 2705,
  "output_tokens": 572,
  "created_at": "2026-09-03 09:51:07",
  "sentiment": "neutral",
  "sentiment_score": 0.0,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 0,
  "lex_hits": 0,
  "objection_phrases": "[]",
  "sentiment_method": "0.7*prior (damped - label alone is weak)",
  "talk_ratio": 0.589,
  "agent_talk_sec": 3.3,
  "customer_talk_sec": 2.3,
  "dead_air_sec": 25.4,
  "longest_monologue_sec": 1.6,
  "agent_wpm": null,
  "interruptions": 0,
  "agent_turns": 4,
  "customer_turns": 4,
  "discovery_qs": 2,
  "words_agent": 10,
  "words_customer": 6,
  "monologue_heavy": 0,
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      "ucid": "34972178461085390",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.88,
      "end_s": 1.38,
      "text_en": "Hello?",
      "text_native": "Hello?"
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      "ucid": "34972178461085390",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.71,
      "end_s": 2.11,
      "text_en": "Hello.",
      "text_native": "Hello."
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      "ucid": "34972178461085390",
      "idx": 2,
      "speaker": "customer",
      "start_s": 2.38,
      "end_s": 2.88,
      "text_en": "Are you saying?",
      "text_native": "कह रहे?"
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    {
      "ucid": "34972178461085390",
      "idx": 3,
      "speaker": "agent",
      "start_s": 3.08,
      "end_s": 3.51,
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      "text_native": "Hello."
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      "idx": 4,
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      "end_s": 4.58,
      "text_en": "Hello?",
      "text_native": "Hello?"
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      "ucid": "34972178461085390",
      "idx": 5,
      "speaker": "agent",
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      "end_s": 5.68,
      "text_en": "Sir, Hindi, English?",
      "text_native": "Sir, Hindi, English?"
    },
    {
      "ucid": "34972178461085390",
      "idx": 6,
      "speaker": "customer",
      "start_s": 6.01,
      "end_s": 6.51,
      "text_en": "Hello?",
      "text_native": "Hello?"
    },
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      "ucid": "34972178461085390",
      "idx": 7,
      "speaker": "agent",
      "start_s": 6.78,
      "end_s": 8.38,
      "text_en": "Hello, sir, Hindi or English?",
      "text_native": "Hello, sir, Hindi aur English?"
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    {
      "ucid": "34972178461085390",
      "step_id": "CL1",
      "step_name": "Opener acknowledges platform submission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call did not progress past establishing the language and failed to acknowledge the platform submission."
    },
    {
      "ucid": "34972178461085390",
      "step_id": "CL2",
      "step_name": "Revalidate every field",
      "weight": 3.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "The call ended before any requirement details could be discussed or revalidated."
    },
    {
      "ucid": "34972178461085390",
      "step_id": "CL3",
      "step_name": "Discovery (5 Qs, woven naturally)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "The call was too short for any discovery questions to be asked."
    },
    {
      "ucid": "34972178461085390",
      "step_id": "CL4",
      "step_name": "Closure with price & timeline",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call did not reach the closure stage."
    },
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      "ucid": "34972178461085390",
      "step_id": "CL5",
      "step_name": "No unnecessary re-pitching",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not pitch any products, thus avoiding any unnecessary re-pitching."
    }
  ],
  "objections": [],
  "missed_steps": [
    "CL1 Opener acknowledges platform submission",
    "CL2 Revalidate every field",
    "CL3 Discovery (5 Qs, woven naturally)",
    "CL4 Closure with price & timeline"
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  "objection_phrases_list": []
}