{
  "ucid": "34972178455216860",
  "call_date": "2026-07-20",
  "start_time": "2026-07-20 18:26:08",
  "end_time": "2026-07-20 18:27:00",
  "duration_sec": 52,
  "campaign": "IS_MFG_Integrated_Click_Jul26",
  "disposition": "Wrap up time exceeded :0",
  "agent": "Ganesh",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA19cb43ff9856afb603bd28a04ffab33e.mp3",
  "dial_status": "",
  "customer_status": "answered",
  "agent_status": "answered",
  "hangup_by": "UserHangup",
  "excel_row": 106,
  "is_test": 0,
  "raw_payload": "{\"headers\":{\"host\":\"automate.jswone.in\",\"accept\":\"text/plain, application/json, application/*+json, */*\",\"content-type\":\"application/json\",\"content-length\":\"1855\",\"user-agent\":\"Apache-HttpClient/4.5.14 (Java/11.0.31)\",\"accept-encoding\":\"gzip,deflate\",\"x-cloud-trace-context\":\"89407791958ce57fe6366423eb1a17ea/9055201422201815907\",\"x-forwarded-proto\":\"https\",\"via\":\"1.1 google\",\"x-forwarded-for\":\"3.111.26.194,34.8.227.186\"},\"params\":{},\"query\":{},\"body\":{\"conversation\":{\"turnwise\":[{\"transcript\":\"तगरकतं पातासाता हालव\",\"channel\":0,\"start\":0,\"end\":1.999875},{\"transcript\":\"चलव\",\"channel\":0,\"start\":4.199875,\"end\":4.999875},{\"transcript\":\"ला\",\"channel\":1,\"start\":5.599875,\"end\":6.399875},{\"transcript\":\"गरिमिंग गलेशमहाजराचनात जेएेसडबल्यु बान प्ॉट फॉर मचे\",\"channel\":0,\"start\":6.999875,\"end\":11.599875},{\"transcript\":\"थालव\",\"channel\":0,\"start\":14.999875,\"end\":15.999875},{\"transcript\":\"हलाव\",\"channel\":1,\"start\":18.199875,\"end\":20.199875},{\"transcript\":\"हलंव ता मडीी गबाईचा सुरू कर\",\"channel\":0,\"start\":20.599875,\"end\":22.999875},{\"transcript\":\"हलाव\",\"channel\":1,\"start\":20.599875,\"end\":22.399875},{\"transcript\":\"की\",\"channel\":1,\"start\":23.999875,\"end\":24.599875},{\"transcript\":\"मलवसर मावडे व\",\"channel\":0,\"start\":25.399875,\"end\":26.789875},{\"transcript\":\"लाव\",\"channel\":1,\"start\":27.199875,\"end\":27.989875}]},\"process_type\":\"postprocess\",\"additional_cdr\":\"{}\",\"spa_details\":\"\",\"reports\":{\"monitorUCID\":34972178455216860,\"custom_report\":null,\"summary\":null,\"topic\":null,\"sentiment\":null,\"cdr\":{\"monitorUCID\":34972178455216860,\"CallDate\":\"2026-07-20\",\"StartTime\":\"2026-07-20 18:26:08\",\"EndTime\":\"2026-07-20 18:27:00\",\"CallDuration\":\"00:00:52\",\"CampaignName\":\"IS_MFG_Integrated_Click_Jul26\",\"Disposition\":\"Wrap up time exceeded :0\",\"AgentName\":\"Ganesh\",\"DialStatus\":\"\",\"CustomerStatus\":\"answered\",\"AgentStatus\":\"answered\",\"HangupBy\":\"UserHangup\",\"AudioFile\":\"https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA19cb43ff9856afb603bd28a04ffab33e.mp3\"}},\"cdr_meta\":{\"CallDate\":\"2026-07-20\",\"CallStartTime\":\"2026-07-20 18:26:08\",\"CallEndTime\":\"2026-07-20 18:27:00\"}},\"webhookUrl\":\"https://automate.jswone.in/webhook/transcripts\",\"executionMode\":\"production\"}",
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  "audio_bytes": 88560,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 11,
  "ingested_at": "2026-09-03 08:21:44.614582+00",
  "audio_secs": 29.52,
  "source_file": null,
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[0s] UNKNOWN: If it was there, we would have known, hello.   (अगर होता तो पता चल जाता, hello.)\n[2s] UNKNOWN: Hello.\n[3s] UNKNOWN: Hello.\n[4s] AGENT: Hello, uh sir good evening, Ganesh speaking sir, from JSW One platform.   (Hello, uh sir good evening, గణేష్ మాట్లాడుతున్నాను సర్, JSW One ప్లాట్ఫారం నుంచి.)\n[8s] CUSTOMER: Hello.\n[10s] UNKNOWN: Hello.\n[10s] AGENT: Hello, sir good evening, is my voice audible sir?   (Hello, sir good evening, వాయిస్ వస్తుందా సర్?)\n[12s] AGENT: Hello, sir am I audible?\n[14s] CUSTOMER: Hello.",
  "language": "Telugu",
  "languages": "[\"Telugu\", \"English\", \"Hindi\"]",
  "turn_count": 9,
  "connected": 1,
  "audio_notes": "noisy: The recording begins with a short snippet in Hindi from an unknown speaker before the main Telugu/English call starts. There is background noise and some overlapping speech.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "9 turns, clean transcript (0% inaudible)",
  "band_language": "Telugu",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:low",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 0.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL5 Qualify\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "When the customer responds with 'Hello', assume they can hear you and proceed with the full opener, including asking for permission to speak.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": null,
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent initiated the call and introduced himself and JSW One. However, the agent seemed to believe there was a connection issue and repeatedly asked if he was audible, failing to move past the initial greeting. The call ended without any business discussion taking place.",
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  "latency_ms": 30379,
  "input_tokens": 2721,
  "output_tokens": 615,
  "created_at": "2026-09-03 09:32:22",
  "sentiment": "neutral",
  "sentiment_score": 0.0,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 0,
  "lex_hits": 0,
  "objection_phrases": "[]",
  "sentiment_method": "0.7*prior (damped - label alone is weak)",
  "talk_ratio": 0.819,
  "agent_talk_sec": 6.8,
  "customer_talk_sec": 1.5,
  "dead_air_sec": 43.7,
  "longest_monologue_sec": 3.7,
  "agent_wpm": 229.4,
  "interruptions": 0,
  "agent_turns": 3,
  "customer_turns": 2,
  "discovery_qs": 2,
  "words_agent": 26,
  "words_customer": 2,
  "monologue_heavy": 1,
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      "ucid": "34972178455216860",
      "idx": 0,
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      "start_s": 0.48,
      "end_s": 2.0,
      "text_en": "If it was there, we would have known, hello.",
      "text_native": "अगर होता तो पता चल जाता, hello."
    },
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      "ucid": "34972178455216860",
      "idx": 1,
      "speaker": "unknown",
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      "text_en": "Hello.",
      "text_native": "Hello."
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      "ucid": "34972178455216860",
      "idx": 2,
      "speaker": "unknown",
      "start_s": 3.0,
      "end_s": 3.5,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "34972178455216860",
      "idx": 3,
      "speaker": "agent",
      "start_s": 3.8,
      "end_s": 7.5,
      "text_en": "Hello, uh sir good evening, Ganesh speaking sir, from JSW One platform.",
      "text_native": "Hello, uh sir good evening, గణేష్ మాట్లాడుతున్నాను సర్, JSW One ప్లాట్ఫారం నుంచి."
    },
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      "ucid": "34972178455216860",
      "idx": 4,
      "speaker": "customer",
      "start_s": 7.8,
      "end_s": 8.8,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "34972178455216860",
      "idx": 5,
      "speaker": "unknown",
      "start_s": 9.5,
      "end_s": 10.0,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "34972178455216860",
      "idx": 6,
      "speaker": "agent",
      "start_s": 10.2,
      "end_s": 12.0,
      "text_en": "Hello, sir good evening, is my voice audible sir?",
      "text_native": "Hello, sir good evening, వాయిస్ వస్తుందా సర్?"
    },
    {
      "ucid": "34972178455216860",
      "idx": 7,
      "speaker": "agent",
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      "end_s": 13.8,
      "text_en": "Hello, sir am I audible?",
      "text_native": "Hello, sir am I audible?"
    },
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      "ucid": "34972178455216860",
      "idx": 8,
      "speaker": "customer",
      "start_s": 14.0,
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      "text_en": "Hello.",
      "text_native": "Hello."
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      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
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      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent identified himself and JSW One but failed to ask for permission to speak, instead getting stuck on technical checks."
    },
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      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
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      "earned": 0.0,
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      "comment": "The call did not progress to the hook stage as no connection was properly established."
    },
    {
      "ucid": "34972178455216860",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
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      "result": "fail",
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      "questions_hit": 0,
      "evidence": "",
      "comment": "The call ended before any discovery questions could be asked."
    },
    {
      "ucid": "34972178455216860",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
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      "questions_hit": null,
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    },
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      "step_id": "SL5",
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      "questions_hit": null,
      "evidence": "",
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      "questions_hit": null,
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      "comment": "The call ended before a next step could be established."
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    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL5 Qualify",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}